We needed to repaint the exterior of our three story town home - the residence is nearly all brick,…read moreso the painting job was for soffit/facia, window trim, shutters, doors and back deck, with pressure washing to be done prior to the painting. After asking neighbors for recommendations, we chose Flawless. The estimate was straightforward & fairly quick.
The job was scheduled for Thursday, Friday and Saturday. On Thursday, they arrived to start pressure washing...and left fairly quickly due to an equipment malfunction. On Friday, they did come back - arriving at 4:55 PM (I know this because I was at home all day long due to illness) and spent 40 minutes "finishing"the pressure washing, promising to be back on Saturday to do all the painting. The pressure washing only resulted in the top coat of pollen being washed away - my husband and I had to hand wash all the window sills Friday evening to ensure they didn't paint over any debris. They came back on Saturday...after going to get the paint, they actually started painting at nearly 10am - then left at 1:30, with less than a third of the house painted, promising to come back on Monday.
Of the three days the job was originally supposed to take, they were at the house working for less than a total of six hours. When contacted on Saturday about their early departure, the owner just said that the crew "didn't tell him" they had to leave early. Why should his inability to competently manage his employees become our problem? It shouldn't - but it did.
Knowing that there were storms predicted for Sunday through Monday, we pretty firmly insisted on them returning Tuesday. They did...and got another third of the work done, leaving at 4:45. The saga continues - they came back on Wednesday to complete the job. Knowing it was supposed to be finished, my husband called the owner and asked him to meet at our house during midday todo a walkthrough. The response my husband received was that the owner doesn't do walkthroughs - the crew does. Given their track record of leaving early, we were concerned that they wouldn't be there when we arrived home.
Fortunately, we got there as they were packing up and asked the leader to do a walk through with us and we found that the quality of the job was not to our expectations - specifically: nearly every window had paint that oozed up on the Interior and had spread along the seam at the window lock and along the inside of the window frames; nearly all windows had paint on the glass that hadn't been wiped/scraped off; not all the screens had been replaced and none had been cleaned/rinsed off; they dumped watery paint a) right next to the house, b) next to and on our azaleas and ornamental grasses c) on the rocks in our dry river bed and d) on our fence...our BLACK fence.
After seeing this, my husband insisted the crew stay to scrape the paint off the glass and remove the paint that had oozed up. They did some of it, promising to come back tomorrow and complete the clean up - note, however, that their clean up of the oozed exterior paint removed both it AND the interior paint on the window frame. As the house was built only 3 and a half years ago, the interior paint was in good shape, but now we have to repaint window frames on the inside.
We spent the evening cleaning screens, trying to clean the rocks in our dry river bed and cleaning our fence. The paint isn't coming off the rocks in our dry river bed and I have real concerns that the watery paint dumped in the yard will harm or kill some of our landscaping. We spent a sizeable amount of money having the backyard professionally landscaped, so needless to say I am NOT PLEASED. Later, we saw that they left the cans of remaining paint in our front landscaping, crushing the ornamental grasses planted there.
Yes, I talked to the owner, who's reaction was less than service oriented. He didn't address the fact that the crew took over twice as long to do the job, said latex paint won't kill bushes (time will tell), and said they normally dump watery leftover paint on the clients premises under pine straw. Candidly, while I did feel that a discount would be appropriate, what I really wanted was for the owner to take ownership and accountability, listen to my concerns and acknowledge and apologize for not doing a proper job
This company did not live up to the recommendation from our neighbor, created more work for us (interior painting) and has damaged the hardscape and possibly plants in our yard.
Our expectations as a client are pretty straightforward:
1) show up when you say you're going to
2) put in a full day's work
3) do the kind of job you'd want done on your own house
To all business owners out there - if you honestly do all of the above, I promise you that you can charge a higher price & we customers WILL PAY IT to get reliable and quality service. Based on the other reviews, other customers have had a different experience with this company, but I cannot recommend them.
