Steve fixed my scratched wheel today. On time and cordial. Most importantly, great job!read more

Needed new model s wheels which were in poor condition cosmetically. After buying new wheels, I…read morerealized I could get these old wheels refinished and save some money too. Luckily I discovered WheelKraft and couldn't be happier with the whole process. Great service, communication and I now have beautiful powder coated wheels.

Had some small pothole rash and had some gouging of the aluminum. Not only they were able to fit me…read morein same day. They were able to get the job done in under three hours. Their labor per hour is posted and is fairly clear. I needed my wheels fixed and honestly it's the best deal around that's more a long term fix. Thank you again.

Very Nice People! Excellent Quality work! Thank you! New in town and got turned down 3 times and…read morethen I found them and they saved my day! BEST IN THE CITY!

Overall, we are very pleased with the way our project turned out, but the experience could have…read morebeen better. Jim means well, but I think he gets busy, and can't meet the lead-times he originally states. My daughter wanted the silver OEM wheels on her Chevy Cruze Premier repainted to a gloss black, so we brought them to FWO. The end result is exactly what we wanted, and it was a lot cheaper than trying to find the factory "Redline" wheels. The paint job is high quality, and it looks really nice. The areas for improvement include communication and lead-times. Initially we were given a completion date of 2 business days, and I told them they could take 3 if needed. When I called on the third day, they told me three rims were bent, and they needed to be straightened (for additional cost). I gave the go ahead, but I think they had our wheels confused with another project, because they never added on any other charges. The wheels & car ended up being ready for pick up on the sixth business day. As stated, the paint job is great, but the tires seemed haphazardly filled to random pressure levels, differing by a few PSI from corner to corner (that was an easy fix). They all hold air just fine, though; so no worries there. I would definitely recommend the work that Jim & FWO do, but just allow a little extra time for project completion.

Driving in recent Ice storm hit frozen piece of steel on I-405 in Portland over MLK weekend. bent…read morealloy rim on Volvo V60, sent pic to other wheel shop and they said they could not fix it. New wheel from dealer was $750.00. Called Jim at Factory Wheel Outlet and he said bring it in we'll fix it if we can, and no charge if it doesn't work. He fit me in on a super busy holiday when 3 of his staff could not make it in due to ice storm. Wheel fixed, fair price, honest dude. Side note: took car in to Les Schwab after fix to get alignment and all wheels checked, told them about FWO and they said, "oh yeah, if Jim fixed it then it is good, he is the expert, we send all of our wheel repairs to him." nuf said.

Wrong alignment done on low car charged me $120 to still…read morehave my car with a crooked steering wheel. I went back and told him about the issue and he blamed it on my suspension. I had gotten my car completely checked before I went to go the alignment done but he insists that it's because of my suspension. I was also told that he would have to charge me $50-60 more just to check if he did it right?? even so he said that he can't guarantee that my steering wheel is going to be straight. I would not recommend coming here for an alignment if you have a low car or car with suspension.

"Wrong job? Don't lecture me, kid."…read more I came to your shop with one specific issue: my car was pulling to the right, even though the steering wheel itself was straight. I expected professional service and a solution. Instead, I left with an even bigger problem -- now the wheel is crooked, and the car still pulls to the right. I returned to your shop and calmly explained that the problem remained. I told you that now, to keep the car straight, I have to hold the steering wheel slightly to the left, which is uncomfortable and unsafe. Instead of taking responsibility, I was told the job was "done correctly." But when I compared the numbers you set with the manufacturer's specs, the difference was obvious. You insisted the issue was in the suspension and the strut, but even if that were true, no alignment should leave the steering wheel crooked. Originally, the wheel was straight -- after your work, I ended up with two problems instead of one. To make it worse, you told me: "Let's put it on the rack again, and if everything shows green, you'll pay us again for nothing." That's not professionalism -- that's bluffing. I don't need "proof" on a screen. I need results. Instead of correcting the problem and setting the values as close as possible to the manufacturer's golden range, you behaved unpleasantly and arrogantly. My car is over ten years old, and I understand perfection isn't easy, but professionalism means both proper work and respect toward the customer. Sadly, I saw neither. The person who performed the service showed rudeness, disregard, and a complete unwillingness to listen. These qualities are unacceptable for someone entrusted with people's safety on the road. At another shop, they told me: "We can fix this." That proves the problem isn't my car -- the problem is the poor work and the attitude of the one who did it.

Really kind and nice people. We stopped on our way through a road trip and this shop was very kind…read moreand accommodating. Great price and honest people!

I had a hard to diagnose steering issue with a Ford Fusion, and I wasted a lot of time and money…read moretaking my vehicle to three different shops without the issue being fully resolved. A mechanic friend of mine recommended Hillyer's, It took a few weeks to get in, but they quickly and correctly diagnosed the issue (failing wheel bearing and bent steering knuckle). The knuckle had to be ordered so it did take a few more weeks to get the repair done, but when all was said and done they fixed the issue at a reasonable price, no more sticky steering, vibrating, and clunking. They also subtracted the $75 diagnostic fee from my final bill, which was appreciated. I would definitely recommend Hillyer's, and they will be my go to with any future suspension, alignment, or wheel issues.

The staff was amazing here , they could tell I was nervous to drop my truck off and repair a small…read morescratch that was driving me nuts, they were very reassuring , friendly and confident that the Techs would make it brand new again! Job well done , would return here again!

The service is top notch! The staff is responsive and cheerful! I've used this location two times…read morebefore and ever time I'm more impressed with the results! The scratch on the door happened due tire replacement. I was concerned but once they said they could handle it, my fears went away. As you can see in the pictures, you would never know the car was scratched. Keep rocking it Sameday!

Came in this morning to have tires mounted for another vehicle. I bought the wheels in loose and…read morewaited for the service. Both techs worked on my set and had them mounted and balanced quickly. I probably wouldn't have minded if the service took a few mins longer if the techs wiped down the tire seating lubricant, but, that didn't bother me enough to remove a star. I grabbed a paper towel from them and wiped them down, myself. Pricing seemed relatively reasonable. Thanks for taking care of my tires. I'll be back next time.

This place was awesome, friendly staff, very fast service and extremely flexible peoplewho went…read moreabove and beyond to make sure I was all taken care of. Good choices for tires and even did work with rims. Definitely recommend!!!!

So...the top photos are the left front wheel after it kissed the curb on the McCullough Bridge a…read moreweek ago. The bottom two photos are after we took it to Alloy Wheel Repair in Eugene. This guy is amazing! He owns the franchise and has a mobile trailer. Met us near Kendall Toyota. We left the car with him for 2 hours and...voilà, good as new (seriously. That good)! He gave me an estimate over the phone after I texted him the two photos and that's exactly what it cost. Ford dealer would only quote to replace, not repair, and they wanted $725 for just the one front wheel. This guy is an artist!

We thought we had a tire leak but found out it was a cracked wheel on our Evo M/R. We were given…read moreAlloy Wheel Repairs phone number and they told us to bring it right over. Not only did they do the repair right then and there but they did a great job on a specialty sports car and wheel. Great place and we highly recommend this business. They went over and above to make us happy! Thank you!!

James provided me with remarkable same-day service. I could not be happier…read more I texted a photo of a deeply wounded alloy two-tone wheel. James responded promptly with an estimate --at less than half the price quoted by the dealership -- and offered to do it the next day with same-day turn around. 9:00 AM drop-off and 2:30 PM pickup. The restoration was much better than could be expected. My wife said it looked better than the other wheels. I will gratefully return with future wheel repair needs. Thank you, James!

The wheels on a used BMW that I had just purchased were showing some curb rash and chipping paint…read more I found Wheel Magik online and noted the great reviews, so called James (owner) and set it up that he would pick up my wheels and get them refinished. That went pretty well and they turned out good, but the paint started coming off in a few weeks. I sent him some pics and he said he would fix them. Then I tried to get him to follow through. After setting times to drop them off multiple times and having him cancel, he then told me he had never had a problem like that and wouldn't fix them. What a disappointment James turned out to be. Totally wouldn't stand behind his work. Now I have to find someone else. I should post a zero review, but I can't figure out how to do that. What a waste of time and money. Also note that his shop is way up in the hills out of Gaston, so quite a drive when I first picked them up.

Tyler and Cheyenne were incredibly friendly and responsive from the start. They were able to fit us…read morein on a weekend with very little notice, which we truly appreciated. Tyler diagnosed our car within the timeframe he promised and walked us through everything clearly. The estimate was very reasonable, and the work was completed promptly. What really stood out was Tyler's emphasis on safety--he went above and beyond to make sure our car was safe to take home and even encouraged us to come back so he could look it over again and confirm the issue was fully resolved. It's refreshing to find a mechanic who genuinely cares. We will definitely be back!

Had a great experience at this shop! I was in need of assistance with my exhaust and found exactly…read morewhat I was looking for. Tyler helped me adjust my exhaust and got it done quickly and efficiently. He was super friendly and took the time to explain everything I had questions about. Also, the cost for service was really good compared to other independent shops/big name shops charging 2-3x more than what I paid here! I really appreciated his professionalism and attention to detail. Definitely recommending him to friends & family!