In my opinion one of the most unprofessional companies I ever dealt with…read more I called them a few weeks ago to do some modifications in my pool equipment. They sent a professional to my house and later gave me a quote. I accepted the quote and after that.... Radio Silence. After a few days I called them and they said they would send someone that Thursday. Well...No one showed up. I call again, and this time, it's rescheduled to Friday. Friday comes, a guy shows up almost at 5PM. I could imediately see he was not prepared to work on what was agreed on the quote. And sure enough....He has no idea what needs to be done, never been briefed on what is needed and after looking at my pool hardware, of course, tells me he has no equipment needed to work on my pool. Reschedules for next Tuesday, which is today. Yep... You guessed it..... No one showed up again. No calls, no texts, crickets... Don't bother because I don't want to work with you anymore. I'll find another company. I'm done. Thankfully haven't spent any money on this company, but my wasted time, I will never get back, sadly. Stay away, that's my advice.

Beware.... If you…read moreare considering using Poolwerx for your equipment needs or "fixes"...... I've been a customer for couple years with their pool cleaning service side - thus I decided to use them for my pool equipment needs... sloppy work - untimely delivery - and show up times are at their discretion and not consistent I've never been so disappointed and frustrated over service and installation matters I purchased three (3) pieces of equipment: New filtration system, New Variable speed pump and New salt cell system - this is a lot of money spent, on top of that is installation pricing, averages $500 per piece = total of $1500 - ridiculous you would think with my purchase of all new equipment that my installation needs would have been a source of focus and client satisfaction The installation of the salt cell system has been a bad experience- the pics don't lie The tech spilt blue pvc glue on my concrete equipment pad - left and didn't clean it up The business hours are 9am - 4pm Mon - Friday- good luck with having any issues addressed before or after these times, even if it's at the fault of company's employees I communicated my dissatisfaction via phone and texts - Consumer beware UPDATE- after several years I have chosen to severe services for pool cleaning, equipment maintenance and potential new purchases with this company. Customer satisfaction matters and is always key, thus Customer retention. Albeit the job is done now, to get there should not have required so much negative energy and frustration. It's not worth it UPDATE - I see Seon the owner responded, Bent over backwards? This time? Hey - for a client to leave overall, you think your viewpoint is true? You have a negative loss of $3600 annual +|- pool cleaning services - present/future income, plus future pool equipment/install fees - I suspect this won't happen again and that's a good thing. Too bad this learning experience for your business was at my expense and frustration Maybe you should have called me? Yes - you should have called me - texting while "preferred" is a form of communication that sucks, talking with a client lends clarity as to matters - PS - don't charge for a job not fully done and when no verbal or written authorization is granted

BEWARE! DO NOT USE THIS COMPANY! The good: Gavin was a very hands on contractor during the build,…read morealthough it took longer than it should have as they were juggling several jobs at once. The bad: My decking, retaining wall and coping began to bow and crack almost immediately. Pieces of it fall into the pool daily. It looks terrible. It's embarrassing and I am going to have to get it fixed to be functional. The ugly: Nathan, the owner, and Taylor, the CEO, both said they would resolve this and fix it. They stalled and stalled and claimed they were turning it over to their insurance to handle it, and no one ever did. Now I have turned it over to an attorney.

As a contractor myself, I am always looking for great companies to refer my clients to when it…read morefalls out of my area of expertise. After dealing with Kris for a pool project on my own home, I knew he and Native Waterscapes would be the first and only recommendation to other potential clients seeking pools. The bidding process was honest, transparent, and it was easy to see I was dealing with experienced professionals. Quality work takes time. Everything in Austin takes extra time due to permits. This team is managed our time expectations, weather slowdowns, and Covid related materials slowdowns with excellent communication and complete professionalism. 10/10 Can't think of enough good things to say about the experience and couldn't be happier with how the pool turned out.

I had never heard of Pinch a Penny but stopped in because I was done using Leslies...The people at…read morethis location were awesome and super knowledgeable and have been great helping me get my pool chemicals back in balance...I highly recommend this store

Pretty amazing service, especially for these days! Thought I knew what I was doing with pool…read morechemistry. Was wonderfully educated, not sold "stuff." Very different concept, they make the chemicals themselves, and the packaging is fabulous. No chemical smell in there, very clean store. How you do anything is how you do everything. So I expect their pool cleaning and maintenance services are stellar as well. I will be back for my supplies, works out cheaper than buying in the regular places. Do yourself a favor and check it out. Glad I did.

Buyer Beware I…read morepurchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!!  Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I've since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman.  I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this business.

We purchased a Dimension One spa from A-Tex, but our experience with them following that has been…read morenegative. When our spa cover, which we'd purchased new along with the spa, needed replacement after being damaged in a hailstorm, we ordered a replacement cover, but the salesman wrote incorrect instructions on the order form, resulting in a cover that didn't fit our spa. My wife spoke with the manager Chris, who said he would speak with the manufacturer and look for solutions. When we hadn't heard back from A-Tex for a week and a half, we decided to order a replacement cover from another vendor. Just before we were about to place the order, Chris phoned informing us that our "new cover" was in and ready for delivery, and asked us to pay half the cost. We told A-Tex that as long as they'd had the cover fabricated we would accept it, but would not pay for the new cover since it was fully covered by our insurance company. A-Tex agreed to this as long as we would pay a $75 delivery charge in cash. When the replacement cover was delivered, the first thing A-Tex's delivery people did was cut the old spa cover in half. The new cover turned out to be only half as thick and heavy as the first cover. Since the original cover was destroyed, we had no choice but to pay the $75 delivery fee and accept the replacement. When my wife spoke with our salesman and with Chris about these issues, Chris was extremely rude and said, "You've already taken enough of my time and I'm not talking to you any more" and hung up on her. Every step of the way, A-Tex's staff has been unresponsive, careless, deceptive and rude with us. We eventually brought the matter to the attention of our credit card company, disputing the charges on the basis of fraud.

First, the people and service there is praiseworthy. Joanne is wonderful…read more However, I have a major gripe with Dimension Spas. After only 3 months, 3 light covers have broken off & caused the tub to lose about 50 gallons a day. It's a known issue per the service department & apparently happens often. I'm 96 miles from the store & the mileage fee costs me about $230, which is absolutely infuriating. For a $9000ish hot tub to be so rinky dink is cause for raising my voice. I won't stop here. Dimension needs to be accountable for this poor design flaw. Buy another brand from ATEX. Again, my frustration is with Dimension - not Atex. They're helping me out, but what's to keep these things from falling apart again?

we love atex. what a great store. great customer service. if you are looking g for a pool go to atexread more

If you are looking to transform your yard into an outdoor living space, then you should consider…read moreScallon Pools. We considered various pool companies before going with Scallon, and we are very happy with the outcome. Tib's eye for design, captured aspects of outdoor living that we hadn't considered, and made for a multi-functional design that worked for adults and children. As we started the build process, Tib was there to make sure that the construction and materials were of the highest quality. The schedule went according to plan. One important part process that stood out to me was there were no surprises or hidden costs after construction started. We now have a beautiful backyard that we will use for years to come.

They appear to build a good pool, but their customer service and follow up is terrible. Very…read morelackluster response on any issue once the pool was completed and they were paid.

Richard at Trinity Pools is such a rockstar. We interviewed 6 pool builders and he was the clear…read morewinner. He's built 100s of pools in Austin, has some deep connections with the city permitting and building department, and knows all the right people and sub-contractors. He built our pool in just over 12 weeks. An absolute record time in the pandemic/construction rush. I recently went to get some chemicals at the pool store they seriously didn't believe me. Most of their customers have been sitting with layout lines in their backyard for more than 6 months. This is all on top of superb quality. Top-of-the-line pool equipment and paster were all included in the base price, he only uses the best. Rich also knows how to run a business. Always answers his phone, always lets you know what's up, on the job site virtually every day. It was a stress-free and wonderful experience. This is the guy to build your pool.

A beautiful and modern pool!…read more We've been on a long journey to renovate our pool. Long "prelude" short, the first company we hired destroyed our existing pool. Every subsequent contractor we interviewed stated they'd never seen such damage. One wouldn't touch it, another would not guarantee the work and others offered to simply fill it in. Needless to say that we were dismayed. Along came a recommendation from a long time friend (thank you Michael Curlee) who connected us with Richard Ginsberg owner of Trinity Pools and Scapes. Richard is a no nonsense type of person who rips off the band aid with care! He understood our view and was confident that he could get us back to enjoying our days in the pool and evenings in the spa. Working with Richard was a refreshing experience. Demolition began as soon as the permits were approved. Like clockwork, subs came and went without any stoppages. The crews worked tirelessly including Saturdays and sometimes in the rain. Richard knowing that we were fresh from a horrible experience, kept us informed throughout the process. We appreciated his patience as we worked through the selections and yes, one design change which is what happens while one waits on the City for permits...more ideas spring up! We've been enjoying our pool for about a week now and we couldn't be happier with the result. You'll be as thankful as we are for hiring him!

Bought a new house and wanted to get the ball rolling on installing an in-ground pool. Reached out…read moreto Howdy Pools and set an appointment to have a consultation. After numerous text confirming my appointment, even with a reminder text the morning of my appointment. I cleared out my morning schedule to have their designer no-show to the appointment. I waited an hour to reach out via text alerting them about my disappointment. I didn't even get a heads-up call or text saying that they were not going to be able to make the appointment.

Contractors get a bad rap because quite frankly there are a lot of dishonest ones out there, so…read moreit's so refreshing when you work with one who truly has your back. When Howdy Pools says they put the customer first they truly mean it! They're friendly, on time, transparent and an absolute pleasure to work with. So thankful to have found these guys! They made all of my pool dreams come true. (: