If you are in the market for a spa, you owe it to yourself to stop by Creative Energy in Concord…read more Buying a spa was a bit of a learning and daunting experience for us, but the team here including Angela, Michelle, Jesse, Alex and Fred were simply old school customer service. Angela guided us through the selection process with a ton of patience and expert advice. Michelle helped us with some financial concerns. She was professional and articulate in explaining the benefits of doing business with her company. Jesse was outstanding coming out to our home and going through the options of maneuvering the spa from driveway to back patio, and is coming out again tomorrow to go through the spa sanitizing process. Alex did a quick turn around with his schedule so that he could take down a portion of our fence prior to delivery and then a day later come back and reinstall the fence panel afterwards. Finally, their electrician Fred came out to our house twice prior to doing the required electrical to discuss best case wiring option, and then again when we reconsidered which option to take. All the above is why you should consider purchasing your spa from a local dealer like Creative Energy. They walk the talk about customer service.

We spent about $20K on a new Highlife HotSpring spa from Creative Energy, installed in early 2024…read more Part of the selling point was the "awesome" warranty that was pitched as part of the sale. If you buy from Creative Energy, they are your dealer and they are your only source of warranty service if you live in the area. You are stuck with them, for better or worse. We have been meticulous about maintaining our tub. Well, as of now, we've had three issues with the tub, one with a drain valve cap not securing properly causing a leak, someone from the sales team coming with a new one, cranking it on as hard as they could to the point we could no longer remove it, not being able to stop the leak. So a technician, who was about as unfriendly and accusatory as it gets, comes out and gets the cap off and secures it properly. Frankly, it should not take a technician to get a screw-on cap on correctly. Of course, the technician tells us that it isn't a warranty issue. We then subsequently get a bill for a $150+ for a service visit, which was not communicated to us before said technician came. We complained and they did waive it as a "one-time courtesy". Courtesy for what? Their own sales representative who plays with their tubs every day not being able to fix what their nasty technician said was an "easy" problem to solve? Not too easy, obviously. Two issues already this year (2026). Our tub cover started to fray prematurely to the point that rainwater was getting into the tub and causing overfill. So we were heating more water than design and having to constantly pump water out. Fortunately, we were just inside the two-year warranty period for the cover (NOTE DIFFERENT PARTS HAVE DIFFERENT WARRANTIES). Unfortunately, Creative Energy does not stock covers (or at least the one we needed) and the replacement had to be made-to-order, which meant a many weeks wait. The real fun began when they told us that we had the option to come pick the hot tub cover up from them once it was actually ready, install it ourselves, and dispose of the old one ourselves or pay them a more than $225 or to deliver it, install it, and haul off the old one, for a warranty item! Most people don't have pickup trucks that can hold a 5-person tub cover (we don't!) and disposal would have cost us significant money to deal with it. It also would take us time to install the cover and who knows if we would be doing it right. I asked how much the cover itself ran and was told it was about an $800 part. So, for a warranty issue, we were asked to pay 25%+ to have it properly dealt with. After wasting time to complain again, Creative Energy did knock the fee down to $150, which still just seemed ridiculous. We were at their mercy though and had to pay it. The rationale they gave is that the manufacturer doesn't cover disposal or delivery/installation of a warranty replacement. Now we're at about a few weeks ago now, where I notice the tub is suddenly slowly leaking from its bottom (again tub is still under the "awesome" warranty). This time, it's a $159 charge just to get someone to come. Well, technician comes out the next day, with both my wife's phone number and my phone number in hand. Despite my request, the technician does not call me to let me know what he found despite my asking him to do so. I've never had a technician for anything leave me hanging like that. I hear back from Creative the next day that he can't find the source of the leak, and recommends that the entire tub be carted back to the shop for further investigation. Of course, that immediately prompts questions how is this going to work with the electrical work (not covered with the purchase) that I had do to get the tub wired, would I have to deliver the tub?, etc. Well, this person tells me that some other person will get back to me the next day because that was a different department. Of course, though, they're happy to send me the invoice for the service fee. Well, next day they don't believe their own technician and decide to send their service manager out for another look, but not until nearly two weeks later, all while the tub continues to leak. They did waive the $159 when the service manager told me that the previous technician basically did nothing. He comes out, finds and solves the problem very quickly, (a small plumbing fitting that needs replacement). So, while the manufacturer apparently covers labor, seems like the $159 I was originally asked to pay is just additional $$$ to Creative Energy for what turned out to be a nominally priced part. And, two more weeks of unnecessary leakage, thanks to it not having been properly diagnosed and fixed to begin with. Too much hassle, nonsense, and nickle-and-diming for a $20K high-end hot tub purchase. These folks are great when you buy from them, but will hide behind the manufacturer when things go wrong and forget that you are also their customer. At their mercy until the warranty runs out, but buyer beware.

Before I continue with my review, I want others to know that even though Maytronic Dolphine pool…read morevacuum lists them as a preferred repair place, they do not repair the pool vacuum. They've been trying to get Maytronic to remove it, but have been unsuccessful. Anyway, while I was there I inquired about apple and avocado trees. Nicole was very knowledgeable and gave me a ton of great advice. I came back the next day with my husband and purchased two apple trees. The trees were bigger and about the same price as smaller trees at the home repair store. My husband had a few more questions for her, she was very kind and answered all of his questions as well. I was also very impressed how she carried TWO apple trees to my car and loaded them for us. I couldn't believe her strength! Anyway, I highly recommend this nursery for all your plant needs.

This is a family owned business. Nicole is great - friendly & helpful! She knows everything you…read morewould want to know about plants! The store has unique garden gifts. They stock the very best in potting soils and amendments. great prices! There are lovely flower pots and beautiful garden decor. Please note that this company gives back to the community !!! Also they have the best pool service available in the area! I love the place. Support your local business!

My pool was murky, chemistry all out of whack and I was losing my battle with algae. I was dumping…read morechlorine and nothing was working. My problems existed at all levels....hardness, alkalinity, pH, turbidity, and most of all microbial. The kind and expert associates at Leslie helped me systematically isolate the problem, upgrade microbial control and target the real culprit which was ineffective filtration. I have attached an after picture, but no before, as frankly Im embarrassed :-). Special thanks to Valarie for her patience and knowledge and Leslie team of excellent service Pros led by Matt!! Moral, its not want you do....but how you do it!

Leslie's corporation tells me water testing is free, store says u need to be buying things(Leslies…read morecharges way more than others,way more) So who is running the store Leslies corporation or some managers in individual stores who are posting signs about water testing. Also Leslie's offers price matching but they told me the product has to be a Leslie's product. DUH that doesnt make sense, Chlorine at same percentage as Leslies is over $2 cheaper at Walmart with same 10% ingredient factor , why arent they price matching, Also Walmart offers free same day delivery over $35, so stock up and get it there

Had to replace my pool pump motor. Reached out to some other pool service companies but Aguilar…read moreseemed honest and willing to help. They did a great, professional, job. I will definitely use them again when I need help.

Contacted this pool company about my pump that stopped working. Rickie responded and he was…read moreextremely knowledgeable. He made this frustration process simple and painless. His staff are polite and respectful. Great company, great customer service. Definitely recommend them and definitely will call them again.

After two very frustrating experiences with spa repair companies I was moments away from paying…read moresomeone to come and remove my broken spa completely. I made one last call to ClearCut and made an appointment for Craig to come out. From the moment he he showed up he was the ultimate professional. Craig is a one man show and proved that customer service is a priority. He talked me through what he was doing and listened to my concerns. Even though our spa is in a location that is difficult to access, he made it work. It was thoroughly inspected it and the problems were found. He was very straightforward about repair costs and how long he thought it would take. We went from scrapping our spa, to enjoying our spa in a matter of days. I highly recommend ClearCut!

From the owner: When you are in need of a top Pittsburg, CA pool service, please call Clearcut Pool and Spa. I am…read morecommitted to making sure that your pool, spa or hot tub is gleaming once again. The work I perform. Repair Wooden Hot Tubs, all equipment, plumbing and electric. Gas heaters and electric heaters. Drain Clean and Refill service provided for Spas and Hot Tubs only. Hot Tub and Spa removal service provided. Repair Spas, all equipment, plumbing, electrical and electric heaters, motors. New spa cover. All Pool equipment repair or replace. Annual pool filter cleaning. One time pool clean up service.

Having Holy Waters to remodel my 38 x 18 inground pool was the best choice I could have made. Juan…read morekeeps all of his promises, and got the job done on time and at the price promised. He and his crew are honest, trustworthy, and hard working! Special thanks to Martin on his crew. The guy knows what he's doing. I highly recommend Holy Waters! They are the best! - Dan in Santa Rosa

Excellent work - on time and on budget. Highly recommend them. Great communication and very…read moreprofessional

1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.