* First of all when we originally met in November 2021 and prior to signing the contract you told…read moreus that the pool would be completed by the end of February 2022 (it's now the middle of July 2022) This was the only reason that we went with you. * It seems since we have paid you the money ($ 44,875.00) we have a hard time getting you out here to fix things. Took you over 60 days to find a leak in the pool. * The level of unprofessionalism and the many times we have wasted the day waiting for you (no call no show was a habit with you). * Did you think you can just leave this job in complete mess and not call for 2 weeks? We still have concrete on windows, house, air-conditioner and in the yard (for many months, no attempt to clean) Concrete finish is uneven on the border underneath house. Concrete has a huge drop near edge, Needs dirt to be filled otherwise it will not sustain Residue from plastic left up to long on house. Pool light looks terrible with all the uneven white stuff around it Still have concrete on sides of pool Wrinkles present in liner No instructions on how to take care of pool. No instruction how to use pump. Handle on stairs not safe very unsteady. Leak in return was fixed with epoxy. Epoxy is a temporary fix. The electrical was not up to code and we had to have electrician come back to install GFCI circuit breakers and install ground wire that Caleb was suppose to install. We have been having to go to Elite Pools on a bi-weekly basis to have the water tested and purchase chemicals because we have not been properly shown how to do that. Our yard is a complete disaster. A huge lump of dirt and sod was left right in the middle of it. We had to bring in American Leak Detection in to check for leaks because the information that you provided and the information that we obtained from The Drain Surgeon (Rooster), was not the same and had discrepancies. American Leak Detection's report came back that there were no leaks however did state that the epoxy was just a temporary fix. They also stated that on the floor of the deep end there were a couple small stones popping up in the liner and that may cause issues at a later time

From the owner: We are a family owned and operated swimming pool sales, service and supply store located in…read moreMartinez, Georgia. We offer a wide range of services and stand behind our work 100. We feel the work we do defines who we are as individuals and as a company.

I bought a spa a couple of months ago, it was delivered three weeks ago. The day after it was…read moredelivered I filled it and as I went to close the electric breakers I fell. Immediately went to hospital for probably with live in Theropy it may be months. Now the rub, I asked them to please do the initial set so I wouldn't have to worry about it. Absolutely with no concern or help. So as my tub sits for a few months, NO concern or help, even wouldn't do the indoctrination visit. The salesman never responded.

Engaging staff who answered by questions and offered helpful suggestions of other options I…read more might consider for cooking my Thanksgiving turkey without being pushy or overbearing.

We have been in the Augusta area since 1989, and have delt with many area companies. Big Wave Pool…read moreand Patio are by far one of the best! They are professional and very knowledgeable about renovation, design and what one needs for a pool! A family business, we had the pleasure to use for our pool renovation. Abe is a down to earth, matter a fact, very informative, great guy! His daughter Maddie in the office is there for you when you need her. Abe's crew are by far some of the nicest, very hard working guys! If you need any kind of pool ideas, advice, this is the company to use! I wouldn't waste my time looking for any other company. Thanks you so very much, Jack, Brian, Sam, Terrance, Leonard,William, and Antonio! Our pool has never been so beautiful and easy to keep up!

John and team are simply phenomenal! We were so fortunate to find them to install our pool! I would…read morenot choose anyone else! They make everything easy and enjoy what they do. We are so lucky to have found them! I wish I could leave 10 stars!!!!

They are very unprofessional , wouldn't recommend them to anyone. Seriously regret them…read moreinstalling my pool, they don't stand behind their warranty!!!

Terrible experience. They were paid up front for pool liner replacement in March of 2024. Had a…read moreproblem with the liner and needed to be recut. Fine, manufacturers fault, not theirs. More moths go by. Liner finally installed and contractor left the back yard trashed. Initially they took responsibility but had trouble getting them to come out. Multiple calls and text complaints. Multiple times they said they'd come fix the situation and would never show up or reschedule hours after we were supposed to meet. Absolutely terrible communication. Submitted complaint to the BBB as well and still no resolution. So now, 15 months after the initial payment, I'm having to come out of pocket to pay another company to do the work they were already paid to do. Do not recommend.

Perfect place to get your pool needs! The staff and their knowledge makes having your own pool so…read moremuch easier! If you have any questions this is the place to go!

Pete Alewine Volumetric Concrete company did a fabulous job! If I could give 10 stars in a review,…read moreI would!!! The two men who came out to pour the concrete for my garden shed slab were absolutely phenomenal!!! Courteous, professional and went above and beyond! My garden shed project was begun six months ago and we hit delays due to the weather and then supply chain problems. We needed a pumper truck because my back yard is fenced and my property has a slope to it. We had called pretty much EVERY concrete company in the area and no one could get us concrete and no one had a pumper truck! We were thinking we would have to go to deck blocks and wood for the floor of the shed. Someone else posted on Nextdoor about Pete Alewife Volumetric Concrete and we gave them a call. They were able to schedule it within a week. I cannot tell you how fabulous these guys were! I am beyond pleased!!! I would recommend them to anyone needing work done! My slab is 12ft x 12ft. https://www.facebook.com/PeteAlewineVolumetricConcrete/?ref=page_internal

Very poor service My pool was let with algae for months will never use this service againread more

Always great service from knowledgeable team of workers and management. We first contacted Elite…read morewhen we wanted to add a gas heater to an older pool. Tyler made great suggestions on where to place the heater as well as moving some other equipment as well. We switched to Elite for pool maintenance after the heater install because we found Elite very easy to work with and conscientious. Lastly, we just had a pool update that included a new liner, replacing white metal edging with cobblestone and repair of cracks, addition of drain for deck, Cool Deck application and painting. Tyler and Joe worked together to give us an end product we love. Their attention to detail and willingness to please is beyond most any work by contractors on our home projects. We highly recommend Elite.