Well it's been a year and my pool looks great, the only things that changed was religiously…read morechecking my CYA readings with the NEW company......when they took over my CYA was maxed out and my pool had been chemically locked. I never got a weekly chemical reading from Pinch A Penny now I get a full breakdown of what's going on with my pool and what every chemical level is at including CYA - my pool looks great again...... I've lived here since 2018. Horses have always been on the property before I purchased it. It wasn't the horses. It was the lack of getting a proper CYA reading. And the new company fixed my circulation issues as shown by the giant fountain in the updated picture of a nice clean pool

Great service facility in my neighborhood. The staff is very…read morefriendly, knowledgeable and the products are priced well.

Horrible customer service from general manager. The picture shown is a Jandy three-way valve cover…read morethat was pulled straight out of the bag after leaving the store . She sold me a USED part at full price and when I came to show her, she told me oh well I guess it's your first and last time here. The only person worth highlighting in a good lighting would be Mr. Nicholas, who actually tried to defuse and solve the problem.

Absolutely the WORST experience IN-store. I called BEFORE any service was rendered and was informed…read morethat my service-request would be $50. I disclosed that there was algae presence (from Hurricane Beryl) and that I just needed the pool vacuumed. I was offered algae service, and I declined. I said I would go in-store to make my payment immediately after it was completed. When I came into the store (right after service was completed) I gathered a bunch of items to add to my service charge (a pool vacuum, a pool stick, putty, two additional parts for my filter cartridge), but I was met with a short lady with an BAD ATTITUDE and a straight bob-cut. She yelled A-C-R-O-S-S the room "THISSS ONE is YOURRRSSSS!" With this look on HER face like "you're disgusting" while rolling her eyes as I was explaining the circumstances of my services. She then walked away & went to the back of the room whispering sweet-nothings to her colleagues WHILE I was being assisted by Nicholas. Don't waste your time here. Even when Nicholas was helping me she decided to come BACK to the front and cross her arms standing beside me then raised her voice saying, "Let me tell you how we do this here!!! We charge for regular vacuuming and chemicals." Yes, I'm aware, but I didn't need chemicals and all I wanted was a vacuum. "GPS shows car turned off at 1:11pm" Yes, but service didn't start UNTIL AFTER Eric made a phone call to the office & verified with me (I had to use google translate) that all I needed was vacuuming. Point blank: Nicholas adjusted my amount due to $50 as we agreed on the phone. Invoice now sent via email. So before I left this lady said with a smirk on her face "issss everythingggg okaayyyy nowww??" I said, "No." She INSISTED on getting louder and cutting me off as I was simply asking this "bad-attitude Bob-cut Lady" to talk to me AND the other staff like we are human because she IS NOT better than any of us. Everyone deserves to be treated with common decency and respect... Pinch A Penny Pool Patio Spa on SPRING CYPRESS is NOT the place to get either. Keep moving along....

Professional & Excellent service! So helpful every time I have questions or need product.read more

I have know the management team for seven years! They are amazing and I will tell you why:…read more1. They take the time to know you as a person. I cannot tell you how many times I have come in and not only do they associate me by name but they ask about my family, my animals and my job! it is a safe haven to sit down and talk while receiving excellent service. 2. I have a swim spa. many years ago, I walked into their store - clueless - about how to take care of my swim spa. Greg came by my HOUSE on numerous occasions to see the situation, look at the reading and figure out how to have an excelllebt swim spa. My pool looks amazing and I have never had any issue with clarity, sanitary issues and they even address other issues that even Swim Spas couldn't help me with. They have ALWAYS gone above and beyond - even if it has nothing to do with the regular issues they always address. 3. Old school customer service. You can't find this anywhere else. They will help you and work with you to attain your pool goals and under your price budget. 4. Respect: Many of the complaints I have seen is due to the lack of respect regarding parking with Hero's Martial Arts. There is into a few spots to park in and they work closely to ensure that their customers have the parking needed to quickly and efficiently get in and out with no hassle. I tried appreciate this because many times I am in a rush and leave my car running. It is nice to know they nicely cut quickly and effectively ask those who are not a part of the store to please respect the boundaries established by the management teams and to park in the designated areas for all the establishments on this located in this parking center. It is nice to know that during the busiest times, Saturdays. That I always have a place to park because they enforce the rules. I know people aren't always pleased. But I know that NONE of the true patrons are the ones complaining. And the true patrons are the ones whise reviews are the truest to the excellent customer service received. 5. Grace. Grace is one of the highest compliments I can give this family owned business. Once a person is a customer - they are treated as family. They have shown me grace and understanding more times than I can count. And that is missing in today's day and age. So, my friends, I implore you to go in say hello and see for yourself. I write this review only because I know they true foundation for what they stand for the service given and I will say that the negative reviews are not needed. Decide for yourself and go into their store and see what makes them stand out and stand above all the rest of the pools store in town!

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

Things started out great. Scott is amazing. So thorough, so friendly, truly great. But after the…read morefirst few visits, service declined. Our pool was left on drain and we lost over a ft of water and we were blamed for our equipment being wrong. His guys moved items of our personal property and didn't put them back upon completion and they got destroyed... We were blamed. Pool wasn't being fully cleaned, entire sections untouched, and when I tried asking for more thoroughness, we were blamed for failing to maintain equipment and called names and had our service cancelled. We cleaned the filters when recommended, we replaced parts as recommended, but try to get clarity on why you'd need to spend hundreds or thousand on parts that just passed their inspection recently and suddenly you're a problem. Aaron was so disproportionately aggressive and is not open to conversation. He wants absolute obedience to anything he wants you to buy, no questions asked, or he attacks your character. There are reviews elsewhere where he doxxed a client for having complaints, viciously verbally attacks customers who complained, and always says he has 30,000 clients with no complaints to everyone who complains... With less than 300 reviews total and places where ratings are as low as 3.9 stars. Not worth the trouble if you're just going to have to find someone else in 3 months when you inevitably face his childish and crazy behavior at the first issue.

After two bad experiences with other pool companies we switched to Spring Woodlands Pools. Spring…read moreWoodlands pools turned our pool from green to a beautiful blue in a few days. Their techs spend time getting and keeping the pool clean. Their repairs are done right and reasonably priced. We've been with Spring Woodlands pools for over 2 years now. Highly recommend this Company for routine pool upkeep and all equipment repairs!

Was recommended this guy, Denver, by a good friend, claimed he was best and a really stand up guy…read morefor pool equipment maintenance. Not the case at all. He installed a new filter pump to the tune of three grand that he sold us on as being really great. I wanted to get a cheap single speed and throw it on, but he claimed the variable speed would be really ever efficient and we would see a huge savings in energy and it would last us at least 6 or 7 years. Less than two years in and the thing is leaking oil from the motor/gears. His phone is disconnected and doesn't respond to emails, no one's heard from him. Not really the "great stand up guy" my friend told me he was if you ask me. A responsible independent business owner such as him would have at a minimum let his customers know he was retiring, left a good referral business for his long time customers to turn to, and at least fielded emails from his former clientele when they had serious issues or concerns about work or equipment he installed!!

I have used Denver for several years. He is honest, dependable, and has ALWAYS delivered superior…read moreservice. If you are looking for a top-notch pool guy, Denver at Aquatech is your man. Do not hesitate!

Looking for a gift? This place is a nice place for a quick gift! The employees here are helpful…read more Made the drop in visit easy! Offered to wrap my gift. Love the candles along the side of the walls.

This store has it all!…read more Friendly staff, huge selection plus every lane was open so no wait.

Let me start by saying I used to always give this company 5 stars. And overall I still would based…read moreon the owner. As he has posted in other reviews their policies and procedures are clear. In addition, he has never held us to the 30 day contract cancellation. He has refunded us money when it was warranted. He has made good on any issues we have had and even promptly helped us on issues that he didn't have to. He honestly told us about some items that he could fix or ones that we could save $$ because he thought they were still under warranty. However, like with all growing companies, some techs are good and others are not as good. Our original tech was amazing! After that we had some issues with several of them. However, if you think you won't find this at a lot of companies, be warned. It is not a high paying job and these are mainly young adults. However, know the owner is honest and has made good on all issues and they are worth a try. I think as he gets help that sticks around and has time to vet some of them, the service will be increased all around and they will be worthy of 5 stars again

Honestly, I know I did not have a big project, and I could see why this would not be a priority to…read moremost companies - but not Peerless. Responsive, accommodating, and more importantly, communicates. Kudos to this team for offering a missing key to client relations. I will only call Peerless.