Absolutely love these guys!!! They know what they're doing…read more They were on it fast and courteous taking care of my Polaris when it was running slow and getting stuck on the stairs. Colin and his father run a fantastic business!! Don't hesitate to call!!

I've been a client so long I really don't know how long - early on…read more PPS just gets it done. Quick, proactive, thoughtful service. I have big trees around my pool, grateful that my pool always looks great. Big fan.

We recently had a pool installed by Michael and his team at Your Texas Pools in Katy, Texas, and we…read morecouldn't be happier with the results! We were looking for a smaller, unique-style "Plunge" pool that complemented our patio, which Your Texas Patio had worked on about a year ago. Michael and his crew were amazing throughout the entire process. They were easy-going, listened to our requests, and were very accommodating when we wanted to make adjustments to our plan. Indeed, we saw ourselves as partners in this build and ensured we read all materials and asked any question we had no matter small, no matter how many times! A few times during the installation, whenever we had questions or concerns, they were extremely responsive, both on the phone and in person. I have no problems at all HIGHLY recommending them for anyone looking to install a pool!

Excellent company with great experience. They handled everything start to finish. Very responsive…read moreand thorough. So happy we went with them.

I highly recommend Big State Pools without reservation! My pump would not turn on. Instead of…read moresuggesting another motor, my pool tech, Adam, assessed the situation and worked the problem. He quickly surmised that it was another item (that was no longer needed) tripping my breaker. He disconnected it and problem solved very economically. Adam is the best...honest, ethical, smart, experienced and gets the job done. Very happy customer!!!

I definitely recommend Big State Pools. They have been providing repair and maintenance service…read morefor our small in ground pool for 8 years since we moved into a home with a pool and had no idea what we were doing and have a big family with busy schedules. Michael has been our weekly technician and we have worked with him and Adam and others on repairs. Michael s hard working and knowledgeable and very personal. Every one has been easy to work with, skillful, timely, experienced and correct on their diagnoses and work. We have never had to call them out a second time or replace anything they have repaired except our capacitors.... but those do go out over time in our climate. I have worked with Angela in the office to schedule my repair services and work out payment plans on larger repairs. She is very friendly, well spoken, professional, and prompt on scheduling. Prices are always reasonable. Thank you ALL for your trusted pool services!!!

If you have issues with you pool, this is the company to call. Been using Ron's service for years…read more He replastered my pool and gave me pointers on my system. I highly recommend him for servicing your pool and systems.

Ron and team are the best in the business. Nobody is as knowledgeable about pools with a solid…read moresay/do ratio as them.

I was initially impressed by Patten. They are knowledgable and timely with their service calls…read more The last one did me in though. I had their tech (Jake) out to repair a leak. He said he fixed it, gave an invoice, asked me to call him if it continues to leak. All good so far, right? It started to leak at the same spot the next day. I had them back out again. In the middle of the visit, I go out to talk with them to find out what's up. He said he must of tightened something too tightly and caused a seal to break, and now it needs to be replaced. Not my fault, right? No, it's my fault. I had to buy a new part. Things happen, fine. I'm a little upset but I'll live. Now the pressure in my pool is high, and Jake advises a cleaning. I agree. He asks to use my chemical, the last of my Muriatic acid. I didn't like this at all, but he didn't give me a choice. Now I have to take time out of my day to go buy new chemical. During the filter cleaning, Jake and his help (Kevin) were constantly arguing back and forth. These remarks persisted through the entire visit, and was very unprofessional. They seemed like they were genuinely pissed off at one another. Here I am, now with invoices paid for both visits, and I don't feel good about it at all. There's too many pool repair companies for me to have to deal with the lack of professionalism during the call and additional charges for labor for things they admitted breaking. I guess I'll just have to deal with it, because Patten wouldn't offer to help me on the resulting bill at all. PS. I take that back, there's a .01 (penny) adjustment on my invoice. Seriously.

We DO NOT recommend Patten Pools or his new owner, Bill England. We hired them to replaster and fix…read moreour pool shortly after we bought our house in Grogan's Mill. I forwarded Bill the pool inspection report, and he emailed us a proposal stating what needed to be done, the job duration (7-10 days), and the cost ($6,348). We paid a 1/3 deposit. We told him we had never owned a pool before, and that we were not living in the house yet and would move to The Woodlands (from the East Coast) mid- to end-June. Patten's work was not good. Besides, despite our repeated requests, Bill was not always good at communicating and did not always show up when he said he would (once we paid someone to be at our property to give Bill access to the property, but Bill did not show up or call; after one hour of waiting we called and emailed Bill and he said he had a last minute emergency - but did not have the courtesy to call!). May and June rains delayed Bill's work. He called to ask if it was ok to start the work a couple of weeks later. We said ok (since we would move in mid-June). What he did not say was that the rains could ruin our pool and that we should get someone to take care of it until he could get to it. On June 11, we found a deep-green pool, and a pump with a huge leak problem at our new home. I called and emailed Paten; they sent someone who told us we would have to sandblast the flagstone. We got stuck paying an extra $1,500 to clean the now green-gunky flagstone - the same flagstone that two and a half weeks before had looked just fine, and that the rains and Patten's inattention and carelessness had contributed to turn green. (Bill could deny any wrongdoing by pointing out that it was OUR pool and our responsibility, and that we had only hired him to replaster it and repair it, and not to clean it, right? I ask, as a business owner, is it not appropriate to alert your customers of the risk that the rains may pose to their pool and the surrounding flagstone? Particularly to customers who have told you they have never owned a pool before and who are still on the East Coast?) A few days later, on June 24, his crew replastered our pool. They left a mess in our backyard. Two days later, I showed Bill the mess; he said someone would come clean it up. It took him a week and two reminders to clean it up - and not entirely. To this day, we have remains of plaster in our backyard. "The pump needs to run continuously for 72 hours", Bill wrote in his email instructions to us after he started the pool. But the pump suddenly stopped working the day after. We called him to tell him the pool pump had shut off, even though we had not come near it. He showed up at our house a few hours later, turned the pump on again, and explained that he had left the timer on because he was not wearing his prescription glasses the day before, and could not see well. His unapologetic tone was insulting. Patten's proposal included initial daily brushing of the pool, after replastering. Most pool experts recommend brushing once or twice a day for the first 14 days (we did not know this until a couple of weeks ago). We do not recall Patten's staff coming daily to brush our newly plastered pool; they may have come every other day or every three days, and only for a few days. Patten's proposal also included changing the GFCI, pool light bulbs and gaskets. That, in response to a problem identified in the pool inspection report we had given Bill. To this date, water condensation around the lights cause the GFCI to trip shortly after we turn them on. Patten did not address this problem - or perhaps the gaskets were improperly placed, who knows. We will have to pay another contractor to solve this problem. Bill's email instructions warned us "no swimming for one week". However, 3 weeks and $7,937.03 later, we still could not swim in our pool; and we were being charged extra for work that we understood was part of what we paid for. Also, Bill's email instructed us to "not put the cleaner in the pool for 2 weeks"; most pool experts (we later learned) warn against using wheeled devices within 28 days after replastering a pool because doing so sooner could cause wheel tracks to show on the pool finish. Someone from Patten put our Polaris cleaner in our pool on July 13, exactly 19 days from the date they started replastering our pool. On July 14, I went to Bill's office and left him a $6,026.03 check and a note saying we were less than satisfied with how the work was handled and the lack of communication. The next day I emailed him asking to not put salt in our pool (he said he would do so by July 17th, contradicting his own email instructions that said "no salt for 4 weeks"!). All we got was an email from him asking if we were switching to chlorine. No words from him since. One star b/c we texted him on 4 of July asking him what to do about the mosquito larvae and tadpoles breeding in our waterfall and he promptly replied (Clorox!).

Jeremy is the best! I can't recommend him enough. Replaced my worn out heater. It has never worked…read morebetter! Having him replace the filter assembly next.. You won't find a better value or workmanship. Highly recommend!

Professional, responsive and made sure we had a working pool heater while he awaited our parts. We…read morehad family in town and this saved their/our Texas spring break pool week. We will only use him moving forward.

There are other services out there with similar names. This review is for the service run by…read moreSterling... www.cypool.com (281) 256-6630. I did a lot of shopping around and this team gives me great service at a great price for my weekly maintenance. Also, I had a issue with a pump and, while other companies told me they couldn't make it out for a least a week or more, Sterling was there the next morning to solve the problem... also at a very reasonable price. The guys that come to the house every week to clean and update the chemicals are quick, quiet and professional. I work a lot from my home, so that's important to me.

Sterling and his wife are great to deal with. They have helped me out in a pinch with our pool…read moremultiple times. Prices are reasonable and the service is fantastic. I recommend without hesitation.

Jason (son) and Tony (Father) were very professional. Service was provided promptly and they are…read morevery affordable

Great service at an affordable price Daniel is our pool guy…read moreand he's wonderful. He always goes above and beyond for us.