Horrible customer service from general manager. The picture shown is a Jandy three-way valve cover…read morethat was pulled straight out of the bag after leaving the store . She sold me a USED part at full price and when I came to show her, she told me oh well I guess it's your first and last time here. The only person worth highlighting in a good lighting would be Mr. Nicholas, who actually tried to defuse and solve the problem.

Absolutely the WORST experience IN-store. I called BEFORE any service was rendered and was informed…read morethat my service-request would be $50. I disclosed that there was algae presence (from Hurricane Beryl) and that I just needed the pool vacuumed. I was offered algae service, and I declined. I said I would go in-store to make my payment immediately after it was completed. When I came into the store (right after service was completed) I gathered a bunch of items to add to my service charge (a pool vacuum, a pool stick, putty, two additional parts for my filter cartridge), but I was met with a short lady with an BAD ATTITUDE and a straight bob-cut. She yelled A-C-R-O-S-S the room "THISSS ONE is YOURRRSSSS!" With this look on HER face like "you're disgusting" while rolling her eyes as I was explaining the circumstances of my services. She then walked away & went to the back of the room whispering sweet-nothings to her colleagues WHILE I was being assisted by Nicholas. Don't waste your time here. Even when Nicholas was helping me she decided to come BACK to the front and cross her arms standing beside me then raised her voice saying, "Let me tell you how we do this here!!! We charge for regular vacuuming and chemicals." Yes, I'm aware, but I didn't need chemicals and all I wanted was a vacuum. "GPS shows car turned off at 1:11pm" Yes, but service didn't start UNTIL AFTER Eric made a phone call to the office & verified with me (I had to use google translate) that all I needed was vacuuming. Point blank: Nicholas adjusted my amount due to $50 as we agreed on the phone. Invoice now sent via email. So before I left this lady said with a smirk on her face "issss everythingggg okaayyyy nowww??" I said, "No." She INSISTED on getting louder and cutting me off as I was simply asking this "bad-attitude Bob-cut Lady" to talk to me AND the other staff like we are human because she IS NOT better than any of us. Everyone deserves to be treated with common decency and respect... Pinch A Penny Pool Patio Spa on SPRING CYPRESS is NOT the place to get either. Keep moving along....

Professional & Excellent service! So helpful every time I have questions or need product.read more

I have know the management team for seven years! They are amazing and I will tell you why:…read more1. They take the time to know you as a person. I cannot tell you how many times I have come in and not only do they associate me by name but they ask about my family, my animals and my job! it is a safe haven to sit down and talk while receiving excellent service. 2. I have a swim spa. many years ago, I walked into their store - clueless - about how to take care of my swim spa. Greg came by my HOUSE on numerous occasions to see the situation, look at the reading and figure out how to have an excelllebt swim spa. My pool looks amazing and I have never had any issue with clarity, sanitary issues and they even address other issues that even Swim Spas couldn't help me with. They have ALWAYS gone above and beyond - even if it has nothing to do with the regular issues they always address. 3. Old school customer service. You can't find this anywhere else. They will help you and work with you to attain your pool goals and under your price budget. 4. Respect: Many of the complaints I have seen is due to the lack of respect regarding parking with Hero's Martial Arts. There is into a few spots to park in and they work closely to ensure that their customers have the parking needed to quickly and efficiently get in and out with no hassle. I tried appreciate this because many times I am in a rush and leave my car running. It is nice to know they nicely cut quickly and effectively ask those who are not a part of the store to please respect the boundaries established by the management teams and to park in the designated areas for all the establishments on this located in this parking center. It is nice to know that during the busiest times, Saturdays. That I always have a place to park because they enforce the rules. I know people aren't always pleased. But I know that NONE of the true patrons are the ones complaining. And the true patrons are the ones whise reviews are the truest to the excellent customer service received. 5. Grace. Grace is one of the highest compliments I can give this family owned business. Once a person is a customer - they are treated as family. They have shown me grace and understanding more times than I can count. And that is missing in today's day and age. So, my friends, I implore you to go in say hello and see for yourself. I write this review only because I know they true foundation for what they stand for the service given and I will say that the negative reviews are not needed. Decide for yourself and go into their store and see what makes them stand out and stand above all the rest of the pools store in town!

Absolutely love these guys!!! They know what they're doing…read more They were on it fast and courteous taking care of my Polaris when it was running slow and getting stuck on the stairs. Colin and his father run a fantastic business!! Don't hesitate to call!!

I've been a client so long I really don't know how long - early on…read more PPS just gets it done. Quick, proactive, thoughtful service. I have big trees around my pool, grateful that my pool always looks great. Big fan.

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

These people literally saved us from a horrible new build. It had leaks from the moment they…read moreinstalled it. We just considered it a loss. 1 1/2 years of dealing with Dominion Pool Group, and beyond frustrated we looked elsewhere for help. Backyard Paradise was amazing! The level of knowledge, craftsmanship, communication, response time was incredible! Our Superintendent was here multiple times daily. Smooth operation. Crews actually showed up and worked everyday and followed a schedule! This remodel was done in 20 days...and they followed up with everything they said promised. Shout out to Collin, what a professional!

Wow.... just wow!! From the initial contact with Backyard Paradise Pools, we had nothing but the…read morebest experiences. They designed a beautiful layout that fit our unique backyard and our desires. Picking out the stones, colors, materials etc. was effortless, and they had perfect recommendations based on our environment and design ideas. The two people that we dealt with primarily were Sam (the project manager) and Tami (the coordinator). They were both absolutely wonderful, updated us and contacted us frequently, and were always readily available for any questions that popped up. The construction took place on a surprisingly fast timeline. We were lucky to have good weather the entire time but even with the contractors all being busy, they followed their original timeline almost exactly. The quality of the work all the way through exemplified professionalism. And as far as the final results... Every morning now I step out and I am thrilled how my ugly backyard has been transformed into my true backyard paradise. Our family uses the pool constantly and I know with the quality of the work done, it will be a hassle-free experience enjoying this oasis. I am so happy we used this company, they made the process from loan origination suggestions to final "pool school" and maintenance plans so easy.... A totally professional group!!

Let me start by saying I used to always give this company 5 stars. And overall I still would based…read moreon the owner. As he has posted in other reviews their policies and procedures are clear. In addition, he has never held us to the 30 day contract cancellation. He has refunded us money when it was warranted. He has made good on any issues we have had and even promptly helped us on issues that he didn't have to. He honestly told us about some items that he could fix or ones that we could save $$ because he thought they were still under warranty. However, like with all growing companies, some techs are good and others are not as good. Our original tech was amazing! After that we had some issues with several of them. However, if you think you won't find this at a lot of companies, be warned. It is not a high paying job and these are mainly young adults. However, know the owner is honest and has made good on all issues and they are worth a try. I think as he gets help that sticks around and has time to vet some of them, the service will be increased all around and they will be worthy of 5 stars again

Honestly, I know I did not have a big project, and I could see why this would not be a priority to…read moremost companies - but not Peerless. Responsive, accommodating, and more importantly, communicates. Kudos to this team for offering a missing key to client relations. I will only call Peerless.

I can't say enough good things about these folks. When I was purchasing my hot tub in February of…read more2019 the sells staff was like most sells staffs, very attentive to my needs and questions. My concern was once they made the sale, the quick to answer questions and address my concerns would be long gone. Kelsea, the retail sales manager reassured me that would not be the case and time would show she was and is a woman of her word !! Any question about the hot tub from set up to getting new filters and even little things like a pillow fastener. Either she would handle my issues personally or she would have someone within her organization reach out to help me. They offer a great product and its backed by outstanding support !! My only regret is that I wish I pulled the trigger on my MasterSpa years ago.

These Gentle Men Jacob and Jordon. Are Awesome, They are very professional and take care of eve y…read morething. Really appreciate there work and how honest they are. Thanks Guys. See ya soon.

This was an AWESOME EXPERIENCE. Top notch company. I would recommend them any day. They kept me…read moreinformed on a daily basis.

I strongly recommend anyone considering doing business with this pool builder do their research…read morebefore handing over any money or performing work for him. I worked with him personally, and my experience has been extremely disappointing. I am owed more than $20,000, and this situation has remained unresolved for almost a year. This isn't about one small misunderstanding or a late payment. There are multiple jobs I have not been properly paid for despite giving plenty of time and opportunities for the situation to be addressed. I have kept contracts, invoices, payment records, text messages, photos, and other documentation supporting my experience. I have also become aware of other contractors who say they are owed money. I won't speak for their individual situations--they can tell their own stories--but hearing similar concerns from others is one of the reasons I decided I could no longer stay quiet. For almost a year, I avoided putting this publicly because I hoped things would eventually be made right. At this point, I believe potential homeowners, subcontractors, and vendors deserve the opportunity to know about my experience before deciding whether to do business with this company. If you're a homeowner: verify everything, get everything in writing, and be extremely careful about payments. If you're a contractor or subcontractor: protect yourself, document your work, and make sure you understand when and how you're getting paid. I'm not posting this out of revenge. I'm posting it because losing more than $20,000 is significant, and staying silent could allow someone else to end up in the same position. Everything stated here regarding my experience is based on records I have retained, and I am prepared to stand behind what I say.