I needed a filter basket for my Jandy filter pump. The store representative wasn't sure what I…read moreneeded. He called for the owner Bill for his help. He ask me what type of filter pump I had and he picked up the basket I needed and he gave a brief explanation of its operation. I ask what the cost was and he picked up a tag for $39.99. Bill could sense I wasn't going to spend that much. He lectured me on how he had $100 dollars of employees and how I was an online shopper. He then turned and walked away continuing to verbalize his displeasure with my not purchasing a filter basket at that high of a price. Two of his employee's witnessed this interaction with a customer. I will never shop at this pool store again. I will contact Pinch A Penny franchise compliance and file a complaint with them.

WILL NOT HONOR WEBSITE PRICES! Business Ethics--NON-EXISTENT…read moreWent to pick up 3 - 2.5 gals of Chlorine shock liquid. The store would not honor the $9.99 price posted on the store website. They charged me 15% higher. I personally showed the manager the store website price on my phone. And he STILL refused to honor it. I argued with him for 10 minutes. UNBELIEVABLE! Does this manager know the term "Ethical Business Practices" They might have got me for $5 but that ordeal will cost the store $100's of dollars in my future sales. I will never step foot in the store again. Another quick "money grab" encounter, so predominate in the world we live in today! Thankfully it was not a large purchase.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

I honestly have nothing but great things to say about Town and Country pools, they were phenomenal…read more I went into the pool build process nervous due to the horror stories you read about with other pool builders. You will find no one better than T&C. I was immediately sold on Town and Country from day 1 and it is purely because of Emil Hermis, our builder. I filled out a request for information and within an hour Emil came to our home and began designing. Emil immediately struck me as a man of integrity, dedication, and very knowledgeable. My first impression was not wrong, Emil is a master of his craft and every single detail mentioned was delivered upon with perfection. I cannot begin to describe how grateful and thankful to Emil we are. The contractors used by T&C are top notch. There wasn't a single crew that worked on our pool that wasn't simply amazing. All were incredibly friendly, respectful, diligent, and hard working. The quality and skill every single crew brought to the build cannot be understated.. and they did it in 100 degree Southeast Texas heat. I cannot stress enough to a potential pool buyer, take care of your crews working on your pool. It is boiling hot outside and these guys do not take breaks, get them Gatorade or water. It doesn't take much to take care for the people giving you their all in our weather. We love our new pool and could not recommend Town and Country enough. We will absolutely be repeat customers if the next home we buy needs a pool built. Thank you Emil, thank you Town and Country!

Unfortunately, I did not have a positive experience with T&C pools. My work was small, but not…read moreinsignificant (~$5K) for new mastic around pool, replacement lights for pool/spa and acid wash for stain removal. The mastic job itself was generally done well, but I was left unimpressed as the contractors left several bits of old mastic strewn in my back beds or surrounding areas. In addition, they sprinkled sand on the finished product which I assumed was part of the process, but afterwards they left it there rather than taking the time to sweep it up. ALL of this sand ended up in the pool and ultimately in my filters. The light replacements got to the finish line and they work properly, but not without installing the wrong ones first - due to them not taking time to understand age of my pool and equipment they installed lights that were not compatible with my Jandy system. The acid wash was not a good experience and definitely not worth the $1200. Our pool age is approx. 12yrs and has accumulated some stains in different areas. This service was only sold on upside...not the potential for majority of the stains to show no difference whatsoever. In the end, relatively no difference in the before/after appearance. I was iffy on this service and with more transparency on the frontend, I would definitely not have added this to the job.

Been going here for a while to get our pool taken care of. Initially, we had a good experience,…read moreaside from us not being able to purchase the quantity of chemicals we needed due to a "shortage" (we experienced this problem nowhere else). We have dumped hundreds of dollars in chemicals into our pool at their recommendation with seeing little to no positive results in the quality of our pool water. We eventually went elsewhere and with one of their recommended treatments, our pool was in top shape in no time. A couple weeks ago, we scheduled someone from TEXSUN pools to clean our filters. We were told that we would get a call that Friday to confirm the appointment (with no mention as to when the actual appointment was). Time passed and we never heard from them. We asked another company to come out and clean the filters since we were ghosted. Today, while I was away from home. Someone came by and said they were here to clean the filters. My husband not knowing what was going on and not able to get a hold of me, told them to proceed to the backyard to do what they needed to do. He texted me that they were here and I immediately called their customer service. I told them that it wasn't appropriate for them to show up a week late to a job with no phone call to confirm. The gentleman who was washing the filters, that were already clean, finished up right after I got home. In the meantime, I was on the phone with their customer service. They blamed it on me not answering my phone. I confirmed my number with them and they took it down incorrectly. Hence, me not getting a phone call to confirm. It was my understanding after the call with customer service that I wouldn't be getting charged since they showed up late and with no warning. When the gentleman finished putting our equipment together, he knocked on our front door expecting payment. I reluctantly paid ($129), knowing I would never do business with them again. Bottom line is you can go ANYWHERE else and get a better experience, and more knowledgeable employees. Needless to say I will never return to their location in The Woodlands.

Been using TexSun for all chemicals & repairs for the past 10 years. Dropped off polaris on a…read moreMonday morning and was told that there were a few in front of us. I call on Thursday to check on it & they hadn't ever looked at it. I called back again on Saturday & they haven't looked at it. He was obliviously irritated with me calling to check on the status & RUDELY told me that he would call me when they get to it and that Saturday's are quite busy & they probable wont get to until next week. I went by the next morning (Sunday) & took to a competitor. It was ready by Monday afternoon. I can deal with the delays, I will not tolerate rudeness.

This is a great Franchise store. Basically it is a family owned small business ran exactly like a…read moresmall family owned business. Personal- Honest- Fair - Accommodating- Pleasant. Jay and his wife are the owners and daily operators. I support them because of the above and- I need to know someone who will help me in that moment of need. Try em. JLane 80'

I have used TexSun for years, then they became Leslie's. The price to repair my Polaris was $200…read moreless at Pinch a Penny plus they let me use a demo to determine if I wanted to buy one if mine was beyond repair. Leslie's put me on hold for weeks, gave me a broken loaner and overcharged me. Jay was amazing! You cannot go wrong by giving them a try. You won't be disappointed!

I'm making this post to inform anyone who will do business with Vance Calvin…read more He has not returned $300 of my money from renting an RV from him because of a review I left. I only had hot water 1-2 days out of the entire time I lived there. Leaks, frass. (The first leak was April 5th, less than a week after moving in. Frass noticed in the previous leak areas on May Ist for the first time) I am posting this because we had a money exchange and he kept $300, when I even was nice and suggested he keep $258 additional that he owed. He has his own responses, but I also have my own proof and will be filing complaints.

The nightmare of dealing with Montgomery Custom Pools is like dealing with the most dysfunctional…read morefamily member in your life. Sales sold us our pool and claimed that if the build took longer than 6 weeks, there was a problem. The build took a lot longer and sales quit taking our calls. We never knew from day to day if anyone would be at our house to work. The owner had the nerve to tell us that we lived too far and the trips to our house had killed his margin. This was after he was paid in full mind you... The owner's early 20s son basically built our pool. We are convinced we were guinea pigs for him to learn. Example: At one point, the kid buried a drainage pipe in the dirt. We brought this up to the owner who asked if we would dig it up and measure the pipe so he did not have to drive to our house. We did...unhappily...and the smell from water being stagnant and mud clogging the "drainage" hole was horrific! This sparked extreme worry as to what else was done 1/2 ways. After the build was complete, we paid to get a 2nd opinion on the plumbing as we suspected there was air in the lines based on prior experience with a pool. We had brought this up to the owner who told us that if we find the problem, to let him know; he claimed to have already checked and couldn't find anything. Turns out our 2nd opinion found the problem right away, fixed it, and let us know that the plumbing was cheaply done and we may eventually have to get it redone. The routing was too short and the piping should have been a 1/2 size larger. Not to mention, our pool equipment looks like the leaning tower of Pisa. Every day that contractors were at our house, we had to pick up garbage so our dogs wouldn't eat it (i.e. taco wrappers, drink bottles, etc.) The son had a young lady with him one day who used my backyard as a bathroom. When they were called out on it, we got to hear colorful language pertaining to us and how far we lived. We relied heavily on our backyard cameras to let us know when people were working. Again, we never knew from day to day. There was NO communication. The unfortunate part is that the company did not apply for permits with the county ahead of building our pool, so we did not have that safety in place. We also found out (from the owner) mid build that he had been fined - something to do with permits on another build. Here we are months later... We just received a letter in the mail from the gunite company threatening to put a lien on our house for non-payment. When we called the owner of Montgomery Custom Pools, there was a screaming match. P.S. we received a written piece of paper from Vance via text message that he paid the gunite company by exchanging services for a Jeep. We should not know that level of his financial situation. Nor should we have ever received a letter like that...months after our pool was "complete". He has sad stories galore and nothing is his fault. No-one should have to deal with a company like this. Unprofessional and an all-around NIGHTMARE to deal with! Caveat - we had a pool built in our previous home and know the process. Do your homework. Read reviews. Ask for reputable references. Update - June 21, 2018 We are now getting harassment texts and phone calls from the owner regarding this review. In addition, we have had to pay to get plumbing re-worked and are looking into getting concrete decking redone due to the concrete cracking. Not to mention the surface of our pool having craters. It's extremely frustrating. Again, do your homework on reputable references. Update - Sept 12, 2018 Simply warning consumers. Still receiving harassment communications regarding online reviews. It has gotten to the point where he is bullying us with threats. NOT OKAY. The positive out of this experience is meeting others that share similar horror stories from dealing with this company. Frustrating but nice to know we weren't the only ones dealing with lies.

We've used Andrew Hillmeyer and his company since we bought our house in June. We've never owned a…read morepool before and he's been so diligent and patient in answering our questions and helping us get the aging equipment up to speed. His employee comes like clockwork to service our pool on a weekly basis. Our young children and our dog all love him and he does a great job. Support a small business and get excellent service. I highly recommend this company!

Technician Repairs: The verdict is still out. Our jacuzzi is malfunctioning. It allegedly began…read morewith the actuator and they came out several times, but they were supposed to return today to Determine why all the water drains out of our jacuzzi every afternoon. They are also claiming initial setup should have been different. Question: Are they trying to put us off until warranty expires? They were supposed To return today to rectify the problem 10/14/24. The day is almost over and they are not Returning the phone calls. Question: We weren't treated like this when we were spending our money!!!!! We have had to cancel several functions and still no solution. Couldn't even enjoy our jacuzzi for the holiday today.

I'm happy to say Richard's Total Backyard Solutions did the right thing. Mr. Richard and I came to…read morean agreement to address my problem. This is the customer service I and anyone else who uses Richard's Total Back Yard Solution deserve. They did the right thing. With that said, I will use and recommend Richard Total Backyard Solutions to everyone and for future projects only because Mr. Richard is a man of his word. This is all I wanted to feel like a valued customer. Thank you, Mr. Richard.