Great pool company! They had every item I needed to keep my pool in shape during the week. The staff are excellent and know their products. Thanks for being such a great resource, read more

The staff at this location are super helpful, and a pleasure to do business with. They have many parts on hand and went above and beyond to help find an unusual part calling DeVera other stores in the area until we had one in reserve. Another time I brought my pool vac in and they diagnosed and repaired it in about 15 minutes. read more

Donovan rocked!!!! Let me start with that. Very long story short...our Hayward LED pool light went out. Everyone in town said got to stick with Hayward...after talking with Donovan we strategized on what is best for our specific scenario. Needless to say we bought and installed the new color changing pool light within 2 hours of walking into Leslie's! Thanks Donovan and the team. Nailed it. read more

Updated review: After we originally cancelled the pool handrail project we received a call that the handrail finally came and and that Leslie's would like us to give them another chance to make things right. Donovan (store manager) helped reschedule another pool assessment (we had a pool fence put up in the meantime and needed new measurements taken to make sure the handrail would still work) and was able to expedite that service. He provided frequent phone calls to keep me in the loop with the new plan and was able to provide us a really good discount on the handrail installation to help make up for our previous frustrations. Donovan did a great job helping make things right, really improved the communication process, and we are moving forward with the handrail installation tomorrow. Original Review: We've have used Leslie's pool supplies for routine things like picking up new parts for the pool etc. and it's fine for that, but we have had a horrible experience with their product installation services. We have been trying to get a pool handrail installed. One of their techs came out to our home to do an estimate in early July. I was not home at the time and never received any information from them on the cost or plan and it took multiple phone calls and 2 weeks later finally got in touch with someone. We placed the order for the handrail and plans for installation, and now 2 1/2 months later the handrail still has not come in. I have called for status updates about every two weeks, and every time I call I let them know that I have not been happy with the communication on their end and have requested they please provide more frequent updates on the progress and still nobody ever calls. It has been a very frustrating process working with them. As of today I have canceled the services through them and we will be finding another company to do this project for us. read more

Donovan was very helpful in getting me the tools we needed to keep our pool clean. He is very knowledgeable.

I have wavered between 1 and 2 stars for this place. The manager is very helpful and genuinely wants to see your pool clean. I'll raise it a star for the solid manager. I would give it 1 star if not for the good service. I have owned my house and cleaned my pool for 3 years now. It has its own share of issues, specially due to its age. I just got a new pump put in and replaced the sand on my filter. Everything is now in essentially brand new condition. I have gone back and forth with them about every single issue I have had. The last set of advice made my pool virtually unusable for a solid month this summer. I was told to dump a bunch of crap into my pool to raise its PH. Two weeks later I put even more chemicals in there to lower the PH, right after it was raised! I was told every single time I went in that my chlorine levels weren't registering. I would add more shock, more tabs and whatever product they were selling me. It seemed to work fairly well for the first year and a half or so, then I would have to drain my pool like clockwork. I would spend hundreds in chemicals that did nothing. Then those chemicals I spent hundreds on would require me to drain my pool every couple years!! Mind you, these chemicals are not cheap. In fact, Leslies prices are consistently 30 - 40% higher than the competition. I purchased a vacuum head here for $40, only to find the same exact thing at Fry's next door for $25. In short, I was paying hundreds of dollars for chemicals that were causing more harm than good. My CYA levels were so sky high that they don't even register on the test. I turned to the internet to find answers to my problems. I found http://www.troublefreepool.com/ to be a great resource. I switched to liquid chlorine and stopped using tabs and granular shock. After a 80% drain of my pool I am back to square one and a recovering pool. It is quite frustrating to spend hundreds, possibly thousands, on advice that just doesn't work. I bought my own water testing kit (Taylor Technologies K-2006) and do all my own tests. My pool chemistry is now in balance. Something I never had when going to Leslies. I'm over you, Leslies. read more

First, this store has moved to a nearby location, SW corner of 44th and Thomas near Starbucks. Service is excellent. The employees are very knowledgeable and really seem to care about your specific pool issues. I tend to trust their advice and follow it. I never feel like they pushed "snake oil" on me. One cool thing is that they keep a computer record of your pool and water information. The only drawback is that sometimes the wait can be long to get service. I think that's a byproduct of them providing good, personalized service to each customer so I'm not going to knock off a star for that. They might consider hiring an additional *well trained* employee during the busy summer months. There really aren't many other pool store options in Phoenix so they have a bit of a captive audience. They could just rest on that fact and provide poor service but they don't. I don't feel like I'm getting gouged by their prices either. I don't enjoy spending money on pool chemicals though. Again, I don't have a frame of reference since there aren't really any other major pool stores around. I've been using this location (the old one and the new one) for years. I'm satisfied and will continue to use them at this location. read more

Allison the manager was awesome. She answered all my questions had everything I needed and they are open till 7 PM on a holiday weekend Saturday which is great for customers. read more

Great service. Very smart and friendly staff. The manager and his team are the real deal. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Phoenix, Arizona

I fired my pool guy years ago. Donovan, at this location, has been very helpful and informative to help keep my pool clean. He has provided great service. read more

I am done with Leslie's. Like other reviewers I feel screwed for having bought 100's of $'s of chemicals that didn't help. And I feel screwed because that joke of a return policy. read more

I was in dire need of a new pool pump and pool filter due to Airbnb guests checking in the same day that my old pump and filter quit on me. Never have I ever received same day service install appointments. Never! Well, my good buddies, David (sales rep) and Rene (service tech) at the Leslie's on 44th St of Thomas Rd, made that happen for me and saved me from having to deliver bad news to the arriving Airbnb guests that the pool would not be heated for a few days (which they initially only booked the property because it has a heated pool). Rene, came over and installed the new equipment in record timing. I think it took him, all by himself, 2 hours and 20 min. BAM!! Then, to wrap up my situation with a nice bow, Donavan (sales rep) made sure my final cost represented the corporate rate discount that I receive!! Fantastic product with superior customer service. And by the way, this is not the first time they've shown high levels of professionalism with service calls, product installs, and in store product buying guides. Donavan and David never over sells me on chemicals. In fact, I wanted to get more than I actually needed, and Donavan was adamant about running a water test first and that he thinks I'm currently "over treating". He was right. Saving me money on stuff I was using wrongly. I had some LED solar floating lights that I purchased that never came on once. After finding time in my day, I went back to the store and David asked zero questions, just to go ahead and swap out the old lights for two new ones. read more

I would give them 3 stars because they have very helpful staff and try to answer all your issues. The problem is that their supplies are not inexpensive and they often try to sell you stuff that surmounts to really just colored water, like water clarifier. Just try to buy the basics when you go there and don't buy into the hype of all the different chemicals they will try to sell you. read more

Stay away from this place. They sold me chemicals I did not need and then when I went to return them at that point they told me they don't take any chemicals back. This is a horrible return policy for customers since they keep lying to their customers about the chemicals they need. read more

We recently moved to the area and have come here a few times for help getting our new pool up and running. Donavan is incredibly knowledgeable and patient. We had a pool before so we've had a lot of experience with different pool stores and staff that doesn't know nearly as much as he does. read more

I currently work as an assistant manager in another store and am unhappy with the company in many ways. They told me there is ways to move up, but I see store managers being mistreated and don't see why I should move up with the company. I am at this point looking for another job that actually treats there employees well. I don't trust using my name because I don't want the company to try and fire me for sending a message. I have found out through many other managers that if you speak up that they will retaliate against you read more