Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

The one star is from my conversation with there service tech bad mouthing the light supplier and…read morethe manager indicating the lights don't come with the manufacturer 3 year warranty from EPoolSupply. The install was done and is functioning, but because of the above they are a supply/service company I will never use again. I recommend EPoolSupply if you want fair pricing. My experience is specifically with the Spectrum 360 multicolor lights and the staff was EXCEPTIONALLY professional and the prices are over $100 cheaper on each light. I did ask for a discount from Litchfield and was given $50 off each light, but at the time I checked EPoolSupply was still over $60 cheaper. Another lesson learned. Do your diligence before you schedule an ins

Palo Verde Pools completed our project about a year and a half ago. The quality is top notch…read more Kaylan has a great eye for design and had wonderful ideas. She never tried to talk me into spending more; however, when I requested additions or upgrades she was quick to give me a quote on what it would cost and how I might save money. We got a beautiful pool and outdoor entertainment area at a reasonable price. Our yard is small but now it's big on style and provides a much larger entertaining space than I had anticipated. Everyone who came to our home to work was polite, professional, and efficient. I honestly wouldn't change a thing about the design or the finished product. I highly recommend Palo Verde Pools & Outdoor living for any of your pool or outdoor project dreams!

Kaylan has refused to call me back after three messages to her over three weeks! No way to run a…read morebusiness! They built my pool three years ago. The CMU walls are leaning and the three pool light do not work anymore. Pentair mini lights are the worse and expensive to replace! Beware of this business

Great staff and excellent customer service!! Always making my pool look beautiful!! Thank you!read more

I HIGHLY recommend Rip Curl over any other pool repair and service company!!…read moreThey are superior in knowledge and service! Good people! They know their stuff and won't waste your time. I would not use any other company other than Rip curl because in my past experiences, Rip Curl is waaaay better! Very professional!

Michael was great. From my first phone call he was helpful and spoke to me like he genuinely cared,…read morenot just about getting the sale. On site things went just as well. Friendly and helpful. Got the job done just as promised and made sure I knew what he was doing and why it needed done. I will be keeping his info for my future needs.

I wish I could more than 5 stars, met Michael from the website; had a good conversation prior to…read morehim visiting the residence. Everything he recommended, was right on. His timeliness for getting it done, he absolutely nailed it. A true professional with his knowledge and work. I don't want to make this a long drawn out review but I thanked Michael enough for saving the pool in the hottest time of the year. If anyone has any questions or concerns, I would be more than happy to answer them. Bill Goodyear AZ Home residence Mississauga, Canada

John, with ACE pools, was recommended by our previous owner. We needed a few things repaired per…read moreour home inspection. He quoted us a price of $2,000 to fix the issues, drain the pool and do a much needed cleaning (as he put it). On doing so, he found we needed 1 new filter replaced and suggested we do all of them, as if one wore out the others would soon as well. So that added another $600. When his company came out to do the cleaning we were told the grout between the tiles was all cracked and worn out; and to clean it, all of the tiles needed to be removed and new tiles and grout had to be replaced to the tune of another $3,000. We are now upt o $5,600 from the original quote - and we told them NO. Stop the process and we would get another quote. John came back with - he must have made a "math" mistake and it should only have been $1,350. We gave him $900 for the filters and draining the pool and told him no thank you. We do not trust contractors that don't follow through on their promises or who make "math" errors along the way. We subsequently hired Blue Water Pool Company, who did an excellent job, said there were only 2 or 3 tiles that needed the grout to be patched, cleaned the pool and did an excellent job They will have our business from now on.

Pool filter and pump were not working. In-floor popups were not popping up. Called John for help…read more He was available and stopped by that same morning! Diagnosed the issues in about five minutes. Incredibly knowledgeable about pumps, filtration systems and valve setups. Had all necessary equipment in his shop. Within 24 hours the pump was running like a racehorse, in-floor popups were cycling perfectly and the pool was crystal clear. I give John and Ace Pool Service the highest marks!

We just had our first exposure , with All Star Pool, and their technician, James. He was…read moreknowledgeable, checked everything out , on our pool equipment and made assessments as to what was needed to fix our pool. Now we have to wait until the next date when the assessments are to be fixed. However, our first impressions, of Jimmy and All Star are fantastic. Keep watching.... Ron H-Goodyear

Technician hired by Choice Home Warranty assumed that rodent poop from years past was the reason my…read morepool heater stopped working two weeks earlier. Too bad because had he not wrote that in the rport (and since parts weren't available due to heater age), I was prepared to get a new replacement heater from All Star via Choice Warranty.

Scott gave me great service with great communication. On the initial visit he worked super hard to…read moretry and fix my light with the pool full. He literally spent over an hour trying to get a screw out that I probably installed to tight or stripped. He recommended that I replace the whole system and suggested a modern light that can even be controlled with an app. The price to replace the light was a little less than $1000. Not sure what the going rate is, but I am super happy with the work and so far it works amazing!! He also gave us a 2 year warranty. After not having a working pool light for about 17 years we are pretty stoked with how this changes the ambiance of our backyard. Pretty cool. Thanks Scott and Limitless Pool Care!!

Same week appearance! Prompt responses, "on my way" text notifications as well. Was able to get me…read morea quote same day

Wonderful reliable service. Technician comes around the same time each week so I always know what…read moreto expect. I'm not left wondering if someone is going to show up to service my pool. I received a timely report about the services performed. Highly recommend.

After the owner of my long-time pool service company retired from his business last year, I have…read moretried several other providers. John from Clean Blue Pool has been the best. His prices are reasonable and he shows up on-time every week. He's pointed out a few small maintenance issues and offered a variety of solutions for them. The pool is now looking great all the time.