I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We bought a new Vita Grand 7 person spa from them and they were wonderful! Joe was very helpful and…read moreknowledgeable, helping us decide which one was right for us. They did the electrical work, installed the tub, and waited to ensure the chemicals were put in correctly by showing us what to do - all in the same day! We definitely recommend JR's Spas to all of our friends!

My pool was leaking, and had poor circulation when I first purchased my home in Granbury. Mark and…read morehis team discovered leaking gaskets on my equipment, and fixed my pool within 1 hour of being on my property! My pool is running great now. Crystal clear water, and no more algae!!! Fair prices, couldn't ask for better quality services. I would recommend Granbury pool & spa to anyone!!!

From the owner: Located in Granbury, TX, Granbury Pool & Spa is the go-to swimming pool contractor for all your…read morepool and spa needs. From repair and maintenance to cleaning services, we specialize in providing top-notch solutions to keep your pool pristine and inviting. Our expert team also excels at leak detection, hot tub repair, fountain repair, and spa maintenance. Whether you need a filter cleaning or a complete overhaul, Granbury Pool & Spa is dedicated to delivering exceptional service with a smile. Trust Granbury Pool & Spa for all your pool and spa requirements in Granbury and surrounding areas. With our commitment to quality workmanship and customer satisfaction, we ensure that your aquatic oasis remains in perfect condition year-round. Contact us today for professional swimming pool repairs, rejuvenating spa services, efficient cleanings, and reliable maintenance - let us take the hassle out of caring for your aquatic escape!

Custom Pools constructed our spa at our farm. Getting service calls scheduled were difficult…read more Responses from the person answering the phone were "we are busy", "we have a lot of customers!" or "We will try to get to you" I ordered some replacement tiles, they said they would call when it arrived. Never happened. It took almost 9 months to get my spa heater repaired. Then I get a rude email saying if I didn't pay their bill immediately, they were going to turn it over to a collection agency. I HAD NEVER RECEIVED AN INVOICE FROM THEM! I have made the decision to move on to another company. This company is not customer oriented and the boom economy has made them arrogant and surly.

If there was a Zero Star, I'd select it. This company is the worst. One brother sells and designs…read moreand the other is supposed to be the general. What BS. It's a bait and switch. Don't fall for the good ol' boy facade. As soon as the sale is complete your experience will change. The General is absent, non responsive, manipulative, and lies about delays. Complete rubbish. Our pool was finished a week before the freeze. They were no help during or after. If we'd relied on them, we'd still be without a functioning pool. Cannot advise strongly enough that you refrain from using this company unless or until they sell.

The absolute best company! The owners are amazingly kind. Our previous pool company almost…read moredestroyed our pool. They installed the filter wrong and didn't install several parts needed. Pool-Tex came out and repaired everything fast. They constantly checked on me and calmed me down. They fit us in when they didn't have any openings and saved our pool and our pocket books. Randy and Sara are amazing! The best pool company, by far, in all of Hood County!!

They were absolutly life saving during the freeze. Literally went anove and beyond to help me even…read morethough i hadnt personally done any buisness with them yet. You can bet they have my buisness for life. Amaizing people and absolute hands down best service.

for an above ground pool in the middle of a open 3/4 acre area - we rec'd…read moreBroken promises & lies from Phillip asked for surveys of properties - for what?, told us Oncor had to bring someone out to do an inground study for underground wiring, told us city required it - no they didn't, we called city they had never even heard from this man, not a requirement of city on oncor study, was to start on July 11 then postponed and postponed again - then he ghost us, then gets attitude, then he tells us its best he just refunds the deposit - I would never recommend this company to anyone!!!!!!!!!!!!!!!!!!!!! Correct Punctuation is not used in this pissed off statement

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!