I got my water tested by Eddie. He let me know what I needed to get my pool back to clear. Highly recommend, I will be coming back to see Eddie next week for another test. read more

Out of stock on a lot of items employees are not knowledgeable and just shrug shoulders in a carefree attitude

My pool has been green and I could not get it cleaned after other pool companies telling me how to treat it. I took my pool water in again and Quaid at the mooney location was extremely helpful. He went over step by step with me and asked me to take a picture when I was done with a 4 day treatment and bring in picture and another water sample. My pool is BLUE finally and looking good. Quaid is my pool Dr now. read more

Leslie's Pool Supplies Pro - Before and after - Hot Tub & Pool Near Me - Visalia, California

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Alec helped me out today as I am dealing with a minor case of black algae and he did a fabulous job! I've been visiting this location for about a year now and the customer service has always be 5 stars. Alec even helped me load my car. Super knowledgeable and gave me clear instructions to help fix the problem appreciate the help! read more

I want to say thank you to Patricia for helping me with my pool supplies. She was super respectful, and kind. She helped me find what I needed and even told me how to use them. The store was nice and pretty I recommend this pool store to many people that are wanting some summer fun. read more

The Tulare team normally provides good service. But one employee has ruined it all for us. Recently she gave very bad advice and when we went back to tell her she made a mistake, she doubled down, explaining with attitude why she was right, told us she had been 'doing this for 7 years' that that we needed the high concentration of shock that she'd recommended (3 x the amount that was on the report!) due to the hot weather, then refused to give us the water report for our pool (IE supporting documentation of her error). I went to another Leslie's and got the water report she refused to give me, and was able to purchase neutrilizer to reduce the over shock due to her bad advice. I opened a complaint with Leslie's corporate, and although I was promised a call in 2 days, I rec'd no call back from the district manager. That employee was gone for a few weeks from Tulare, or we just didn't go in when she was there, but next time we saw that same employee a few weeks later, she gave us attitude, rolling her eyes at us and saying she was 'very busy' and slamming down what she was working on when we asked a water test. Magically, she told us the computer 'froze' when she did the test, and she couldn't give us a report. Not going back when EC is on duty in Tulare EVER!! read more

Eddie was super confident and helpful when I came into the store needing help with my pool. Great group of individuals that make having a pool easier with their guidance. Very much appreciated! read more

These guys know how to care for swimming pools. Zack Eddie , and Robert were the best in giving the best products for our pool.

Robert the store manager is very knowledgeable, he has fixed all different types of pool cleaners I bring in to him and does not try and sell me things that I do not need. The team in there works well together! Highly reccommend. read more

Robert and his staff are amazingly helpful! Put together a DE filter for me and saved me 2-3 hours of labor doing it myself! Thanks Robert and Eddie! read more

Definitely recommend Leslie's, every time I come in I'm greeted by someone. They help me with all the questions I have. Robert is always there to help also and very friendly. read more

If you have a pool sweeper that need fixing do not go to Leslie's pool supply. They do not have good track record of getting it back to you. They apparently threw away the sweeper that we had brought in there for them to fix. This sweeper was less then a year old when it was brought for them to fix. This sweeper should have not needed this much work since it was just purchased less then year. Paid a little over $2,000.00 for a sweeper that was just thrown away because according to Eddie we never came to pick it up. If you deal with Robert one of the store managers and he tells you he will call you back. Do not expect him to. I spoke with him on a Thursday and he never called me back. I called the store on Sunday and spoke with Eddie. Eddie stated that since the sweeper was left there and no one came in to claim it, it was thrown away. Eddie had stated they have a new system that was put in where they input information so they can keep track of things. So when I had asked Eddie if I can have the date when our sweeper was thrown away Eddie had stated that they do not keep track of that information. So, if that system is to keep track of information DUGH wouldn't that be a good thing to right down since they had my name and last name on the work order. So if you have any thing valuable to be fixed and and want if back DO NOT TAKE it the Leslie's pool on Mooney. Eddie tried telling me that it was my fault that it was thorn away because when he had asked me the names of the staff I was talking to regarding our sweeper I did have it and I did not keep calling or why did I not go to the store. So if you do call them take a name down because if you don't they start acting dumb, and start making it you fault. So lessened learn for us. Take your business else where do not trust Leslie's pool staff, but if you have money to waste go ahead go to Leslie's pool on Mooney. Cecilia R read more

Huge change in this store. Been here a few times before and it was always dingy and dirty. The other day I came in for some shock and HUGE IMPROVEMENT. I'm not sure what changed but the store looks much better than before and the staff is more than willing to help. I was confused between which shock to get and the manager actually spent the time to go through which shock would be best for my needs. My pool has algae and I was told before just putting chlorine will help, but when I came in the he told me all the chlorine was doing is making the algae dormant. EWWWW. He advised me on the steps I need to do to make sure I get rid of this algae problem because let's face it who wants to swim with that?! Hands down will come back again if this improvement keeps up. You rock Robert! read more

After writing my initial review, I received $150 in coupons. About a week after I received them, I got a call from Leslie's asking if I received them, and since I did, would I change my review of Leslie's because they were afraid it would hurt their business. I declined because I think people have a right to know what kind of customer service they are going to receive. Recently I tried to use the coupons, and Leslie's Pool Service on Mooney Blvd. refused them and said they weren't valid. Definitely wouldn't recommend them to anyone. read more

This location has outstanding customer service. They recently completed maintenance and repair on my Polaris robotic sweep which now works like new and the price was very reasonable. Thank you Robert and the entire team. read more

Robert was awesome today! He answered all of my questions, filled in the blanks when I didn't have all my information. Above and beyond great customer service! Thanks read more

After spending over $375 with them to fix our Polaris, it still was not working. We took it in 3 different times. The first time, the supposedly did a 'complete overhaul' for $330. Didn't work. Took it back for another $30 they said it was now fixed. Didn't work. Took it back they said it needed a couple of new 'bearings'. So obviously, the complete overhaul did not include a couple bearings. Another $20. Still didn't work. We then took it to Visalia Pool Supply. VPS said the problem was it was 'full of debris' inside and a part was loose & needed adjustment. They cleaned it out/made the adjustment for us - NO CHARGE. It now works like a champ! If you have money/time to waste, go to Leslie's Pro on Mooney. read more

Store manager, Robert, is a class act. We came in 20 minutes before closing, carrying our broken pool sweep. He tore it apart, found the issues and had it fixed before we knew it. He even kept the store open 40 minutes after closing to ensure that we went home with a cleaner that could do the job! His customer service was spot on! We have and will continue using Leslie's for our pool needs! Thanks Robert! read more

This is the best pool store I've ever been to! I've owned a pool for years and always had hated going to the store and always tried to shop online because of this but one visit to lesies in Visalia and I'm sold. Never buying online again because of this store! Shout out to Jacob Silva for all the help! Perfect visit! read more

The employees here are so helpful and knowledgeable, Patricia helped us and we were able to find exactly what we were looking for. I highly recommend, great prices too read more

Gone in here a few times and i have always had great service. Robert has helped me kill my algae problem and he fixed my pool cleaner and he didnt charge me any labor. The staff is always friendly and greets my once i walk in and they always ask how im doing you never get that anymore so thank you leslies for always helping me in my time of need! read more

I recently had an exceptional experience at the Mooney Blvd. Visalia location, and it is all thanks to Jonathan the employee whom we spoke with over the phone and had interaction with in store. A little back story, today my husband and i visited the Dinuba Blvd VISALIA location, as this one is closest to our home. First off we have been practicing "sheltering in place" and limit our outings to the absolute necessities. Well our pool cleaner broke making this trip necessary. We were ready to purchase our cleaner at this location when the employee, whose name it did not catch but wished I would have, told us that the price advertised is wrong and our total would be $150 more! I asked if the advertised price could be honored as that is one of the reason I was sold on purchasing in store rather than online. The employ said no. I demanded he call his supervisor to which his response again was no. He was unwilling to try and work with us. After expressing my frustration, we left this store and my husband called the Mooney Blvd location. That is when we met Jonathan. Who listened to us and went above and beyond by asking if he could call us back after he made a call to his district manager to find out what he and his store could do to win our business. When he did call back to our surprise he was willing to homer the advertised price and offer my husband a military discount! Thank you Leslie's pool supply on Mooney you have my business! read more

Me and my wife purchased a pool heater to replace our old one that I messed up. Robert at the Visalia Mooney store was very helpful and knowledgeable and he helped us get a great deal on our heater. Even though one of the service guys got sick Joshua still came out that Tuesday night and finished hooking the unit up and both him and Robert were able to get the service manager out to finish the job the next morning. We are very grateful and happy with the extra mile these gentlemen went to to get our heater in quickly. I highly recommend them. read more

Went in to the store and saw Robert. What a great guy and Super knowledgeable. He helped us so much. We now will be return customers as Robert made our visit an easy one. read more

The employees at this store are very friendly and helpful specially Robert the manager. You are greeted with a smile as you come in. They are knowledgeable about any problem that I've had. They have helped me on balancing my pool water. Any questions about my equipment have been answered and it has made me more familiar with what I'm doing. I was nieve about what I was doing, but now I have more confidence about my pool and how it all works. Thank you Leslies on Mooney. read more

This is the best pool supply store in the valley. Great costumer service, very polite people. I went in with a problem on my pool and they quickly directed me to the answer. read more

I wouldn't even give this place one star, service is horrible. They have a sign posted that says there is a 15% restocking fee for returning online orders but when I tried to return a ladder there the guy at the counter told me I had to ship it back or call whoever shipped it to me! Hello- I ordered it there!! Definitely calling corporate on this one. read more

I've always had issues with my pool cleaner vacuuming properly and moving on the bottom of my pool. We have palm trees that drop large seeds, so they cause mayhem. I took the cleaner head to Jacob at Leslie's in Visalia and he quickly fixed the problem. After talking with him further when the seeds started to clog up the head again, he told me of a way to fix the system to bypass the system. I have a work around the problem. Very grateful! Thank you, Jacob! read more

if you have an in ground pool the Jacuzzi 3300 gets caught on your stairs and the hoses are aren't quite long enough because it come with a house that that has the same end. when I originally went into leslies I wanted to buy the barracuda sweep that was also on sale but none of the stores had it in stock and you had to order it online.so I bout the Jacuzzi sweep because it has a 3 year warranty. What a mistake. I am very disappointed. it was not worth the money. read more

As soon as I walked into this store I was instantly greeted by Robert. I took my Polaris cleaner in and he had it fixed within minutes and he didn't push me to buy all sorts of things like Visalia pools he was really helpful and he help take everything out to my car without me asking. I shopped at this store before but but do to bad customer service I never came back until now. But because of Robert and Jacob I will always make this Leslie's my only pool store I shop at. read more