All I can say is that the manager at this location is awesome. His name is Len and he knows how to treat people. He is respectful and polite. He goes through great lengths to satisfy the customers. I wish more people were like him on this earth. The store is always clean and his staff is outgoing and friendly. I have been to other stores but people are right; go see Len! Back in October the man was almost killed by a car and he loves what he does so much, he came back sooner than anyone expected. That should tell you something. The man is DRIVEN!! read more

Any proper business will have the store open and staffed during posted store hours. If your store is closed during posted hours and people arrive to get supplies, those people no longer want to do business with you. Btw we weren't the only people that showed up at that time. We won't bother visiting this location again. read more

This store has everything you need yo keep your pool running smoothly. Shawna was very helpful, professional, and nice in trying to find the part needed. read more

Leslie's Pool Supplies - Everything you need for your pool - Hot Tub & Pool Near Me - Richardson, Texas

The last two times I have tried to go to the store during hours of operation (per the sign post and the website), door was locked lights on and no one inside. Knocked on the door just in case someone was in the back. No one came out. Poorly run. Won't go back--Ordered a Water Guru and going to order chemicals online from different source. read more

I walked in with a broken pool part. I was leery as I've had poor service out of another Leslie's, but the manager at this location, Terry McKinney, set me at ease and was incredibly helpful. He told me how to fix my part rather than charging me for a new one. He said he would rather help and knows that if he saves me money and helps me fix stuff that in the long run he will get plenty of my money when purchases are really needed. He's exactly right! read more

Darryl is the man! That dude knows his pools! Not only did he set me up with what I needed he went above and beyond with extra information and recommended items that will get me right as a new pool owner! Thanks man, service like that is hard to come by! Very much appreciate the time and information! read more

Hubby maintenances our pool. Love that there's a Leslie's Pool Supplies close to home. In reference to the earlier reviews, the management and employees have changed. They have a great group of people working at this location. Very helpful & knowledgeable with answering questions & problem solving. During the heat of the Summer you need to stay on top of your chemicals and Leslie's will test your water for free. Satisfied customer & happy pool owner. read more

Thursday September 29th, 2022 at 11:00am the guy working inside the store totally ignored me. No eye contact, no hello, no greeting, no nothing and I was the only customer in the store. I was going to purchase over $600 dollars worth of pool chemicals but No Way now! It's just another prime example of how these big corporate chains hire these non starter, non engaged, slacker hourly employees. My money will be spent on companies that treat me right. P.S. This store smells like a sewage plant. read more

Avoid at all costs! Bought a new filter motor to be installed by one of their technicians. Was told I would be contacted "within 24 hours". Three weeks and many telephone calls later a technician showed up and installed the $300 motor for a fee of $250. An hour later it stopped working. Found he had missed a wire which caused it to trip a breaker. Found a more reliable service to fix it for another $100. Frauds! read more

Terry at the Campbell Road location is extremely knowledgeable and helpful. He's trained a nice young team

I want to compliment the entire staff, especially Terry, the store manager. I had a problem with my pool sweep. Terry tried everything possible to fix it to save me a lot of money. He also worked on it while I watched, so I know he tried everything. In the end, I did have to buy a new pool sweep. With a current rebate, Leslie's price was better than anywhere I found online and it was in stock. The Richardson store on Plano Road is not then most convenient but I definitely trust them the most. read more

Leslie's isn't bad and it's right next to my house so I'll probably not go anywhere else but as a warning - their prices are high and the staff will always try to upsell you. I buy basic chemicals here (definitely look for their fliers - 20% off a single item) but for more expensive things like a cleaner - I just buy online. I will say the staff is knowledgeable but they want to sell you the most expensive solution as well. I would Google you problem first so you have some idea of what you need to buy and aren't at their complete mercy. Anything beyond chemicals is priced much higher than non-specialty stores and online. read more

I have used this Leslie's Pool Supplies for many years, but my recent experience was particularly notable. I had been having problems with the pool cleaner we had, which was our original with the pool and was 10 years old. I originally was going to purchase a new one. However, Griffen, the Assistant Manager suggested that I might bring our current cleaner and he could look at it and give me an estimate on how much it might cost to continue its serviceability. Well it turned out the repairs would make a new cleaner attractive. So, I purchased a new Polaris cleaner, but was concerned about my confidence in assembling the new hose, proper measurements, cutting the hose, etc. Griffen suggested that I bring in the old hose and he could match the up the new hose to it. He called me back when the new hose was set up, and for no charge. All I had to do was hook it up when I got home. This probably saved me a lot of time. This was more than selling a product. This is demonstrating expertise and really providing customer service. The store will continue to have my service from now on. read more

The only reason I gave this place one star is because I had to..to even write a review. Leslie's is the WORST pool service ever. EVERYONE is incompetent of doing their job and no one is knowledgeable, from the service department to the retail agents at this particular location. The retail agents are rude and does not have any knowledge about pool equipment. They don't even know what equipment they have in stock. The service technicians are LAZY and I've had 3 different technicians provide service. Every last one of them have been LAZY and half did the job or put it off to another date. I do not recommend anyone to have repairs done or pool service from Leslie's. Just buy your supplies (if they have it in stock) and I definitely DO NOT recommend this particular location. #BEWARE #RIPOFF read more

Hello, So here is my story in short I was messed up by some ...... Pool guys so I decided to visit Leslie Richardson location n I don't know the name of mustache guy I guess he is store manager , explained all my situation n literally he solved my 95 percent issue n then he approached his district manger he was as helpful as the mustache guy n the remaining 5 percent issue is left Coz of one part which is related to manufacture not Leslie n even for that I called the same location same guy n in 15mins I recieved the call fir customer support n they r coming to fix that thing I ll upgrade my review after that too . So I think this is called customer service n coz of I m operating my pool from n e where in the world Thanks I highly recommend Leslie n this location read more

Leslies Pool Supply use to have one of the BEST managers ever. He has now left and they went to a bad place quick. I took in my pump for my pool. Next thing I know they wanted to charge me 700 for a brand new one. I was told my old one could not be fixed no matter what!! I took it to a competitor and guess what, it was fixed for 35.00. So disappointed, I will NEVER go back to them EVER again. You lost a customer of 10 years. read more

I will never go anywhere else for pool supplies! Len - the manager - is fantastic! I swear this guy can fix anything! The store always looks clean and neat and everyone there is happy and ready to help! Will be coming back on a regular basis! Thanks Len for all you do! read more

The guy Ryder who first reviewed this location must be a drunk who would find a reason to complain about his own mother if he could. I met two guys, Matt and Len, I think Len is the manager but nevertheless both guys were totally helpful an courteous the whole way through. The store is cleaner and more organized than any other Leslie's I have been inside within DFW. No pressure, no upsell, just sending me home with the right product the first time! I am now a loyal customer. read more

Len was very helpful and great to work with! I am a first time pool owner and knew nothing about taking care of one and he helped get it into shape. I will be back for all my pool needs. read more

I came to the pool store and talked to Len this morning. He was wonderful. He gave me a lot of advice. I'm a brand new pool owner and he was very patient with me. We have had a lot of issues with the pool builder and Len was able to set us straight. I highly recommend him to anyone in this area. read more

the new manager here is a clown and the whole shopping complex smells like the sewage lines are backing up. you would be better off going to one stop pool & spa, Dolphin Pool Supplies, or California pool supplies at Campbell and Coit rd. i prefer shopping at those location because they are not a giant corporate entity. Leslie cares less about good customer service and more about how there going to be making budget this week. read more