The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I have only worked with Kelli for a few weeks and though I'm at a stand still moving forward…read moregetting a hot tub, she has been friendly and courteous by staying in touch to let me know about current offers and discounts.

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.

We recently moved into a new house and we never had a pool to take care of ourselves until now! We…read morewent through 2-3 other pool companies and they were all uneducated or didn't take care of our pool upkeep properly. Until Tahitian! They have been doing an AWESOME job with our weekly maintenance of cleaning, balancing the chemicals and all of the above! I can't say better things about this company! We have been more than pleased with all of their services!

The Tahitian Pool Team did a great job building our pool 17 years ago. We have had zero issues with…read morethe quality of the build. 3 years ago they replastered it for us. Again no problems. We also use their pool service and love how friendly their team is. 5 Stars to Jim and team.

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

We were having a problem with our Cal Spa 767 which we purchased some 6 years ago and we were…read morehaving problems with the breaker switch tripping. Called to have service come out and diagnose the problem. Adam was here on time and was able to figure out that the Heater was bad. He ordered the new part and did a fantastic job of installing the new heater. Very happy with Adam and help from TJ at the Carrollton office.

I stand corrected... Kyle immediately responded to my dissatisfaction and demonstrated honorable…read morecustomer service and attention to our pool service needs. Thank you, lad... Very much appreciated!

We have used Summerhill Pool for remodeling a prior pool, sidewalk and patio along with regular…read moremaintenance and are using them at our current house for resurfacing and new coping plus regular pool maintenance. Matt has been our regular maintenance guy and in our book, he's tops!

1-Star Review We…read morechose Summerhill Pools for a complete pool replaster project, expecting professional project management, reliable communication, and proper follow-through. Unfortunately, our experience since the project began in early March 2026 has been extremely disappointing. The plaster was completed on March 18, 2026, and Summerhill collected water samples on March 19 during the critical startup period. From that point forward, however, the project was plagued by ongoing communication issues, missed commitments, and a lack of accountability. One of our biggest concerns was the repeated failure to perform scheduled startup and maintenance visits. We documented four missed pool service visits during the period when a newly plastered pool requires the most attention. Proper brushing, chemistry monitoring, and follow-up are critical to protecting a new surface, yet we frequently found ourselves wondering whether scheduled service would actually occur. Another frustration was the amount of homeowner involvement required just to keep the project on track. Instead of receiving proactive updates and clear communication, we often had to initiate contact, seek status updates, monitor chemistry information, document concerns ourselves, and follow up repeatedly on unresolved issues. It often felt as though we were managing the project rather than the contractor. We also raised concerns during follow-up inspections, including observations near the pool steps, and expected a higher level of quality assurance and oversight throughout the process. The most significant unresolved issue remains our reimbursement request for the cost of refilling the pool. This expense was incurred directly because of the replaster project and was not an optional cost. Despite multiple follow-ups, we still have not received a clear answer, approval, denial, or final resolution. Months later, the request remains unanswered. What disappoints us most is not any single issue but the overall pattern: poor communication, missed service visits, lack of proactive customer support, inadequate follow-through, and the continued failure to address a legitimate reimbursement request. When customers invest significant money in a major pool renovation, they should not have to chase updates, monitor performance, and repeatedly ask for answers. While the plaster work itself was completed, the overall customer experience fell far below expectations. Based on our experience, we cannot recommend Summerhill Pools due to the lack of communication, accountability, and customer service demonstrated throughout this project.

Blue Escapes is a top-notch pool maintenance company. They have addressed emergency situations for…read moreme, like the time a piece of PVC blew during a cold snap, sending icy water spewing everywhere, but they're also great for routine maintenance. I highly recommend this company, and I'm not always easy to please!

Hired them because Bob does know his stuff, but it was all downhill after the original consult…read more Working with them has been an utter disaster and waste of some 55k. In a mere 6 months AFTER the pool renovation was completed, the pavers gapped, not once but twice. They came out and fixed them, even doing soil injections a second time only for the exact same problem to return. The concrete beam or whatever its called under the coping is cracking and falling apart in two places. I've got several seams of grout in the coping tile that has completely separated b/c their sub contractor did a horrible job with cuts and used grout in almost 1.5inch seams which is absurd. They keep saying they are going to come out, but weeks pass without a single person showing up. Its now been months and I'm exploring my legal options, even if it just means taking them to small claims court. These guys are a construction defect nightmare who use a bunch of cheap mexican labor that doesn't speak english. DO NOT HIRE THEM. Update: They still haven't fixed the horrendous grout work yet they've been telling me for months someone will come out to fix it. Look at the grout size....this is the quality of work everyone. You think this is acceptable? Then they send out some loser who barely speaks english and he does a hand cut on a tile so it looks jagged like a bottle cap. He puts a bunch of sand in without truly fixing the gaps and calls it a day in an hour. The owner of the company, Bob, emails me to say it's all fixed. This company is a blatant joke. I should sue them just to make their life hell since they have made mine hell. Blue Escapes is just one giant construction defect claim waiting to happen. The worst contractor experience I've ever had and I've done full remodels on several properties before. If you hire them, be ready to spend a lot of money for the worst possible workmanship you've seen. You've been warned. Update 2: They sent out another band of incompetent illegals that don't speak english to try and fix the deck, but the joke continues. None of the pavers are level. None of the separation gaps were fixed, and the underlying issues still not addressed. Their incompetence is exhausting. I have officially filed a complaint with the BBB. I will no longer allow them to "repair" anything. I've asked for a 10k refund so I can hire another company to fix the pavers, the coping, and the bond beam which is crumbling. I've also hired an attorney on retention and I'm ready to go to war at this point. This business should not be in business. Of all my years remodeling properties, I've never dealt with this level of stupidity, poor management, and pure incompetence. It would be funny if it wasn't my property. But here we are and I'm beyond livid to the point that I will pour money into the legal side to crush this company. That's how pissed off they have made me and I've given them several opportunities to make things right. They will be lucky to be in business after I'm done with them.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

Ryan D the tech that serviced our water pump was very courteous and notified us when it was…read morecomplete. He noticed a deficiency on the pump and personally let us know so that he would take care of it before there was additional leakage. We appreciate the service that we've been given by many of the Riverbend technicians over the years. Always very courteous, knowledgeable about the equipment and willing to repair if they have supplies handy. Thanks Riverbend!

Sorry to say this is my last excellent review for Riverbend Sandler service tech James Guice only…read morebecause we sold our home and no longer own the pool!! But James once again did a fantastic job with a small repair needed to satisfy the buyers inspection. James is just the best, he is knowledgeable, friendly and always responsive. Thanks for all your great work James!!

We are thrilled with the results! Our pool tile looks close to brand news. Ryan is awesome. He…read morewas here as promised, completed the work in a timely manner and cleaned up the entire area. I would hire him again in a heartbeat. Great service, great value and an incredible outcome.

Ryan was extremely professional, finished on time, kept us informed throughout the project, and…read morebest of all, his final quote was the same as his first quote! That never happens! He did a fantastic job around our entire pool and patio area with the travertine, with the tile in the pool and fixing many issues we had with the brick work around pool and hot tub and with the pavers. Very satisfied and would highly recommend!! Kim Warmbier