originally bought our tub from Chris 10 + years ago! Chris came out and got us up and running like…read morebrand new- he even made a return trip to tweak a few remaining issues that we caused!!! couldn't have asked for better service or expertise

This company employees and management do not care the quality of work nor rather the repairs were…read moreneeded. Spend $2000 with them and still spa is broken....their response....your problem...we regrouped our company so we don't care. Negative star review

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I looked at several pool companies in DFW and chose Pool Stop. The experience was great! The…read moretimeline was much quicker than others and stayed on track all the way. Their scheduling was always on point with their scheduling liaison Stacia Loving. I am a G.C. by trade, but didnt have the time to take it on myself. These guys are the real deal. Dont hesitat Jeff M Richardson

We purchased a home with a pool that was originally built by Pool Stop, so naturally, we reached…read moreout to your company when we had some questions and needed guidance. Initially, your team was very helpful, which gave us confidence in continuing to work with you. However, that confidence quickly faded after we began discussing a quote for refinishing the pool surface and installing a chiller/heater. I first spoke with Landon, who provided an estimate for the refinishing and mentioned the chiller/heater option--something we were interested in pursuing. Landon later sent over a quote of $4,000 for the chiller/heater installation, which we agreed to move forward with via text. Unfortunately, it took nearly three days to receive a response. When the revised quote finally arrived, the price had increased by $527, but we were still willing to proceed. I requested an itemized quote to better understand the breakdown of costs. Despite clearly explaining what I was asking for, we never received a proper itemized estimate--only a single total amount, even after multiple follow-ups. At this point, frustration was growing. I even texted Landon asking if it's always this difficult to do business with Pool Stop, which prompted a call and apology from him. He mentioned that Harvey, the owner, would visit the property for a site review. Harvey came by, inspected the setup, and said he would provide a final quote the next day. Five days passed with no update. When Harvey finally did call, the final price was $5,177, nearly 25% higher than the original quote. At that point, we decided not to move forward, as the inconsistencies and lack of communication left us with serious concerns about Pool Stop's professionalism and reliability. As someone with decades of experience in sales, I've always believed in standing by a quoted price, even if a mistake was made. The way this process was handled felt disorganized, unprofessional, and misleading. Based on this experience, I cannot recommend Pool Stop to others. I hope this feedback helps your company identify where communication and accountability can be improved for future customers.

It's sad that I to have to leave a negative review about this company. I have had two ENTIRELY…read moredifferent experiences with Hobert pools. I had my first pool built in Wylie and the process went well. There was an issue with decorative glass tiles being forgotten on the steps but this was corrected after the pool was built and filled. They also damaged my fence but paid to have it repaired. So that experience was good 4+ stars. My second pool was built in Farmers Branch and it's like a whole different experience. My pool has had leaks like crazy. I do have a lifetime warranty on the shell so each time I request a leak check they send someone but they do tell me that if no leak is detected then I will have to pay for the service. Well each time there has been a leak. My skimmers leaked, as did my main drain. Well the skimmer box was fixed and the main drain was "fixed" but in the process they cross treaded the screws that hold the main drain cover in place. So I keep texting their service company and they say they will send someone out (usually no one shows) this has been going on for close to a year. The main drain leak was detected the middle of 2023 and the cover hasn't been fixed since then. In addition my spa grout needed to be replaced after just 2 years this wasn't covered under the shell warranty but the guy who did replace it said it looked like it was very thin (too much water) when it was done so it just dissolved over time. All of my LED pool lights went out and had to be replaced this past year- so they lasted 4 years not sure if that is good or not. But it wasn't cheap to replace them. Overall this experience with this pool has been nothing short of horrible and while I felt I got great service the first time around this time I can't get anyone to fix or follow up on issues. Very disappointing, I had recommend and suggested Hobert to many of my coworkers, friends and neighbors but from now on I will not. Update 6/28/24 They sent someone out and so far (2 weeks of using the robot cleaner but no one has gone swimming yet) the cover has remained on.

Wanted to thank everyone at Hobert Pools for helping me out yesterday with my pool. I bought a…read morehouse with a pool and had no idea how to take care of it. Tim came out and was super awesome! He went through all aspects of my system and explained everything to us clearly. Also appreciate that he was honest and forthright, and didn't try to upsell me on unnecessary products. It's getting more and more difficult to find honest service companies these days. I have Hobert in my contact list and they'll be the first to hear from me when/if I need help

I think I have found a good pool company! Came out promptly…read moreand did a great job on my filter. Every knowledgeable and reasonably priced as well. I will be using them again this summer! Thanks Alan!

Very happy with their service! We had a pool full of algae due to neglect by last pool caregiver…read more They were locally recommeded and swooped in to save our summer! Alain and team are professional, prompt, curteous, informative and nice. Highly recommend!

We decided we wanted to add a water lily plant to our koi pond to provide shade for our fish. We…read morehad been to Dickson Brothers many years ago and decided to check out what they had. We were babysitting our 3 grandchildren for the weekend so they had a blast checking out the pond display and yard decor inside. The pond display has a few fish but the highlight was watching the turtle! We went outside and saw all the baby fish in the tanks and lots of pond and bog plants to choose from. We saw Sid who was working outside and we had a few questions for him. Sid was great! He was very helpful and kind, answered all of our questions and even offered up some suggestions! After we chose the plant we wanted, he carefully wrapped it up for the trip home. He made sure to tell us how to fertilize the plant and we bought some tablets to use in the future. We had a great experience!

Great place! Lots of plants and supplies, friendly staff with great service. I wish I had found…read morethem before I built my pond.

ordered a part on July 23 i got the email it was delivered. Well it's not delivered despite what…read moremy email read. No one at the store knows where it is . No one cares at the store seems interested to dig in and find out where my part is . Getting NO help from the store . Called Customer service first call led to no where . After 2 hours they call me back with no help to resolve this and would get a call back . It's August 10th All i want is a refund and no one seems to be able to provide this for me. SAD Customer service BEWARE Surrendered to the fact my $600 part is gone and no refund . OH And my POOL LOOKS LIKE HELL. thank you

This store is just ok. The new manager is wonderful so I will give it that. Prior to her getting…read morethere, this place was a hot mess. I will say though, when she wasn't there during my last visit I left disappointed. I wasn't acknowledged when I came into the store or even when I was standing in line. The employee was helping someone but you can look up and say I will be right with you or something. The lady in front of me was taking quite a while and while I was waiting a customer who was way more important than I just cut in front of me in line. Now I have a hard time believing the employee didn't see me standing in line behind the lady even if I was several feet away from her( social distancing) The employee then rang him up before me. I was pretty perturbed but I try not to let self absorbed people get to me. Rockwall is full of these people so I guess I am just used to them. I got my water tested and he printed a report and I was on my way. With summer coming they may want to consider having two people and not try to save a few bucks. While I was getting my water tested, the employee did help a gentleman who was looking for a particular item. I've come to expect bad service from Leslies so until something else opens closer I will keep coming here because I am a glutton for punishment.

I was very pleased how Frank came to my home and pin-pointed the problem within 5 minutes. After…read moreordering a replacement part, he proceeded to install the part, tested out my system and had it working in under an hour! In addition, Frank answered several of my questions regarding the operation and maintenance of our hot tub! I would, indeed, recommend Frank, and the Hi-Tech folks to anyone that appreciates a very knowledgeable and caring person to do hot-tub repairs! Thanks, Frank!

This company did a great job! Frank was very professional, courteous, and knowledgeable. I would…read moredefinitely recommend his service.

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.