My wife and I had a new pool, with saltwater system, installed about 1 year ago. We started using Pinch a Penny in Apollo Beach, but I have never been a fan of the employees at this store. That said, we decided to travel a couple miles further thos past Sunday, and visit Leslie's on Big Bend and US Hwy 301. In short, I will just say that they were AMAZING! They were a bit busy, so they greated us, let us know they would be with is as soon as possible, so we looked around the store while waiting. Shortly there after, we were approached and greated by Lynn, and let me just say, she is AMAZING!!! We explained what we had going on with our pool, she made some recommendations and put together a short term plan in order to get things right with our pool. Her plan was presise, came from a position of knowledge and experience, and was not one made up of costly chemical after costly chemical! We got home, executed to 1st two steps of the plan, and in litteraly 3 hours time, we could see a signifigant difference in our pool!!! All said, Lynn is a ROCK STAR and truly represents the Leslie's brand in the absolute greatest light. Besides her knowledge, which was amazing, she has a certain something that is inherent and often can not be taught, CUSTOMER VISION!. Lynn has earned us as a new Customer and one that will be with Leslie's, for the long haul. And to Leslies "C" Suite personnel, Lynn should be made the Chief Training Officer for Corporate! read more

I will just say that I had a totally unacceptable experience recently with the terrible employees in this store. As a 10 year customer, I was very dissatisfied and disappointed with the regional manager's response to my report of the poor treatment that I received. I will be taking my business elsewhere from now on. read more

I walked in to get information about having a new heat pump installed, and the worker was rude condescending and told me I needed to look on the website although I was the only customer in the store read more

Unprofessional and lack of knowledge. Their main goal is just to sell chemical chemicals. they don't have a test to your water stay away.

Excellent service and assistance to this new pool owner! Water is crystal clear can't wait for the weather to warm up.

After having our new pool installed 4 months ago, we began taking our pool water samples in to Leslie's to be checked. The manager, Rich, is extremely friendly, knowledgeable and helpful, without trying to "push" products on you every time you visit. I won't go anywhere else. read more

I have been going to Leslie's on Big Bend for over 6 years now and have never been steered wrong. They have always kept my pool crystal clear and on the rare occasion I do have a water issue Lynn and Pete have the answers. I would recommend any pool owner have their water tested at Leslie's on Big Bend. Thanks for years of reliable service! read more

As a first-time pool owner, they have been awesome!! Always willing to answer any and all questions. Will never go anywhere else for my pool needs!! read more

Jorge is an awesome manager! Everyone that works at this store is very helpful... I was a new pool owner and they helped me start and maintain my pool!!! read more

Best pool supply place around. Lynn and Pete are Great. Very Knowledgeable, Always Enjoyment to have my pool water tested there and buy my supplies there. Never sells me anything I don't need like others in the area. read more