I'm late in leaving this review but you won't regret buying their quality tubs, and the service…read moreafter the fact is the best I've ever experienced. Dave the owner, and Arnie our sales person, came out to our house at no charge 5-6 times to help us out as we were rookies with Hot tubs. They truly want their customers satisfied. The product is high quality...it's definitely worth the price. Thank you Dave and Arnie, sincerely Tom and Jen Kilker.

Bought an American Whirlpool hottub from this company at their Lakeland location two years ago…read more Went with a local company, knowing we would pay more, because support was important to us. They did tell me that they were going to be discontinuing that brand but that they would still provide service. Now the hottub can't get hot (I keep it set at 104 degrees and it is stuck at 99) so I called them to see about getting it serviced. Now they no longer service these hottubs and that I need to call the company to see who can service it. They couldn't/wouldn't help me find someone to service it! Guess now that they have my money, I'm on my own. Would never go back there again. UPDATE: Closest certified American Whirlpool service center wants to charge me $471 for travel expense. I have messaged this company to ask for help since they assured me they would still service the hot tub we bought and I never heard back from them (that was over a week ago. I also called the Brandon location to see if I could get some help and all I got was "I'm sorry!". No offer to help in any way. I hope others will see this before deciding to do business with these people.

I called to get a quote on some work that needed to be done on my pool and they called back rather…read morequickly. I talked with Alex and he said next Monday or Wednesday he could come out. I was able to lock it down to midday Wednesday. Wednesday came and no one showed up or called. When I called them back they had no record of me. I regave them my information and they said they could come out next week again but could not give me a specific day even when I asked to lock down a day. How can you have yourself available any day of the week waiting on them to call. Not professional at all. Will not use them.

My favorite pool store. I've been a customer since 2003. TMs seem to enjoy their work, are…read moreknowledgable, and happy to answer questions and offer helpful advice. Located on Hwy. 301 southbound, so very convenient for stopping off on ride home for most Riverview/Southshore residents.

Always a pleasant experience. The staff is nice. Go there for chemicals often for my pool. Order…read moreonline and pick up or just run in and get what I need.

Went yesterday to get 7 5 gallons of choline and salt and the girl was rude short and…read moredisrespectful never had a problem before

We recently purchased a Marino Caldera Spa from Hot Tubs & Billiards By Robertson's in Clearwater,…read moreand the entire experience has been fantastic from start to finish. Jessie helped us through the process and was incredibly knowledgeable and patient while answering all of our questions. She made sure we understood the different options and helped us choose the Marino, which has been absolutely perfect for us. She also recommended an electrician who regularly installs these spas and clearly knows exactly what they're doing, which made the setup process smooth and stress-free. The delivery and installation crew were right on time, professional, and very helpful getting everything placed and running properly. As for the hot tub itself...we absolutely love it. We've used it every single night since getting it and have zero buyer's remorse. The quality, comfort, and relaxation it provides have exceeded our expectations. We would highly recommend Caldera Spas and especially Hot Tubs & Billiards By Robertson's in Clearwater if you're considering a hot tub

This is the place to go if you want a nice pool queue, hot tub, sauna or a pool table, pretty kool…read more Beautiful part of downtown Tampa. Easy access if they're not loading, you can park in front of the store. Otherwise you have to pay for parking. I arrived looking for Pool Q so I could surely beat my brother. Steve was amazing. He knew everything I needed to know and the new technology is pretty neat. The staff is generally busy and the guys are working hard and friendly. Bill was a great help and I believe the woman's name was Christina. What a hard worker she is. Great place to shop local. I'll never go anywhere else neither should you.

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

Tampa Bay Pools installed our pool using an obsolete Jandy chlorinator that was discontinued 10…read moreyears ago. After 6 months it stopped working. We have had difficulty with the Warranty Department since installation. I had them out 5-6 times to fix the auto leveler and auto filler. They always come when I wasn't there and said they could not find an issue. The last time they came I stayed home from work and showed them specifically. Turns out that both were clogged up. Now they are making us jump through hoops just to get the chlorinator repaired and again they don't believe me that its obsolete. When you get your quotes for installation make sure you require that they use the most current and modern components; have them spell it right out in the contract. Still waiting on the warranty department to come out... its been 2 weeks.

I would not recommend Tampa Bay Pools for pool installation, repairs or anything else…read more Tiles were left broken and rusting. TBP refuses to honor their own warranty for months and months. They never responded to a single telephone call or message. They play the blame game with their own subcontractors. I recommend finding a company that belongs to the Better Business Bureau.

My go to place for all my pool needs. The staff is friendly knowledgeable and always ready and…read morewilling to help. I bring my pool water here at least once a week to have it tested, takes the guessing work out of a salt water pool ownership. Sure, I could probably find my supplies cheaper online, but these guys are always "Johnny on the Spot" I rather give my business to someone local that hires local people than a company in a different city.

They have a small storefront, but they have a lot of chemicals and stuff in stock to meet your…read moreneeds. The guy behind the counter seems to be very knowledgeable and helpful, he is willing to give advice and help with any of your problems in dealing with poor and the chemicals you'll need. I especially like that it's a digital readout from an analyzer for pool water versus trying to compare colors on a chart. A good majority of the equipment they sell, is sturdy, not as flimsy as you get off of Amazon, or another pool stores.

Bought a brand new pump and it lasted 2 weeks. traveling…read morearound the country for 6 weeks and had them install a new pump on August 21st. Neighbor who is watching our house said it was screaming. Best they can do is fix it by September 12th. Totaling unacceptable, worst customer service I've ever experienced and I'll never buy a thing from them again. Stay away and save yourself what I've experienced! Steve from brandon Fl

I recently had my pool pump die and had to get it replaced. I read the reviews on yelp and was a…read morebit hesitant to visit this store. I was greeted by Nick when I came in and he was of great help. He helped me pick the right pool pump for my pool, and a chlorinator. The following day I had to come in to get a few fittings for the plumbing and Nick was very helpful again. Today, I had to come in for chemicals and Although there was six customers Mr. Nick was able to provide great customer service to each of us. I will definitely be coming back to the establishment for any of my poor needs. Leslie's pools I hope you value great employees.