It's Saturday and pool maintenance is done! Had to make a quick trip to Leslie's to get some chemicals and accessories for the task. Been a member for several years and enjoy performing my own maintenance with their great assistance. read more

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7/1/23 Saturday approximately 4:45 pm Today, I walked in looking to purchase a new robotic pool Vac. I've done a lot of research and had my mind set on the Dolphin Sigma. My 2nd choice was the Dolphin Premier. Quin was the young man that helped answer questions. He started to walk me over to the computer to order a Dolphin, but instead, we ended up looking at the 2 they had on display. One was a Jacuzi brand, the other, was a Polaris VRX IQ. Polaris had a price tag of $1699. I said no way would I spend that much on a pool vac. Quin told me he had 2 of them in for repair and that after 5 years, he just installed a new motor in one and replaced a cord in the other... all covered by Polaris under their 5 year warranty. That caught my attention. I asked him to see the ones he had behind their back counter and sure enough, there were 2. That 5 year warranty doesn't cost me anything right? He said nope! It comes with it. He said I would have to make sure to fill our warranty paper work. Enough said. $1700 is a lot for pool vac but I'm so tired of broken down vacuums and decided I would go with the Polaris. He said my husband would kiss me for buying this. LOL! Not! My husband was not happy. He will have to get over it. So far, I love this Polaris. Programmed it to my phone. It has Wi-Fi and Bluetooth. It was pretty much plug n play. Thank you Quin. Transaction was smooth. Military discount saved us $84 and I got to add this to my Leslie's perks/rewards. I know that a verbal warranty was implied and I hope that I was told the truth, because that's what sold me. 5 Years on the motor, and 3 years for everything else. They also work on these so I don't have to deal with the shipping of a dolphin product. That's what I was told. 5 Stars for this Leslie's today! I'm hoping corporate office will see this and if there's really not a 5 year warranty on the motor.... Please reply here. read more

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If there's no other reason than to visit this lovely lady, Store manager Jilian Moss, that is reason enough to go to this Leslie's Pool Supply. She is knowledgeable, friendly, and willing to do what it takes to find answers to your questions. Thank you, Julian, for making it the easiest choice to go to your store for our pool needs. read more

Leslie's Pool Supplies - Jilian Moss, Store Manager - Hot Tub & Pool Near Me - Temecula, California

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For today I need to leave one star period I took a lift to get here , 9 AM no 1 was here to open, I called another Leslie's location who informed me. They knew who was to open the Store. And they would call them and for me to stay on hold. After a couple of minutes, they came back on the phone and told me they could not contact the person that was to open the store so they were going to call the manager period no answer there either period I called Leslie's corporate I was informed that I would get A call back in 24 hours, that's gonna work Well for me as I sit in front of leslie's without a ride home read more

I went into Leslie's for the first time to get my pool water tested. Allyson helped me out at the counter and she is AMAZING! Not only is she friendly and courteous, customer service oriented, mostly she is very knowledgable. She went over my pool report and thoroughly explained each point to me. There is definitely a science about pool chemicals and upkeep and Allyson knows what she is talking about! Thank you Allyson for all of your help!!! Keep up the AMAZING work!!! I will definitely recommend this Leslie's store to everyone I know! read more

I went in on Sunday morning, March 17th because my pool vacuum wheel fell off. There was one man working the front counter who was busy selling chemicals to the customers in front of me. Nobody else was in the store, so I waited patiently. After waiting about 10 minutes listening to him upsell chemicals, he asked me if I needed service on my pool cleaner that I was holding. I told him I did need service and he immediately gave me a bothered look and body language. Then he told me that he was the only one working and that he had "inventory" to do. He said the soonest I would get a call back for a simple diagnosis was on Thursday. Then... he told me he would have to order parts and that it would be at least $200 to fix the wheels! I got the hint and took my Pool Cleaner to the pool supply store by Target off Rancho California. They had it fixed and refurbished on Tuesday for $130. I'll never go back to Leslie's again. Lousy customer service! read more

I've purchased many items from this place. Having to return something you bought from them is a NIGHTMARE.

If I could give 10 stars I would. Needed a new Spa Cover and the company I used in SD had closed. Called and spoke with JILIAN. She really listened to what I needed and then worked directly with the manufacturer to make the process as smooth as possible. She keeped me in the loop and even followed up to make sure it was done correctly...Kudos Leslie's and Jilian!!! read more

Leslie's Pool Supplies - New Spa Covee - Hot Tub & Pool Near Me - Temecula, California

Jilian the store manager is simply awesome! I chose a pool cleaner that simply didn't work for my pool (too many stalls). She offered to allow me to exchange it for a different brand. I went in thinking I was going to end up at a loss with the cleaner and left better than ever with a new pool cleaner. Thanks sooo much for the amazing help and all the help on every other challenge I have solved with my pool and spa. I manage my pool myself and they have helped me become great at it. read more

The owner doesn't know crap. I bought the wrong piece. He recommended was the right one. He was WRONG!

This place is simply an overpriced joke. Went in last week to use a coupon emailed to me offering $50 off a purchase over $250. My total was $260, so I mentioned the email I received that morning (the only reason I travelled over there) for the $50 savings. They said I needed the " bar code" on the email to get the savings. There's no bar code on the email, so they wouldn't honor it. Another customer heard what was happening, they pulled up their Leslie email, no bar code in theirs either. Clerk called the manager, said she couldn't do anything without the bar code. This isn't the first time Ive gone there to take advantage of an ad they sent and ended up declining it. Given that even using the ad only brings the price down to what other suppliers typically charge, it's just not worth going anymore. I usually went there because it was very close by, but I can drive another 5-7 mins to get the same thing at $50 less at Temecula Pool Supply in the Target Shopping center. Sorry Leslie's, you lost a long time customer. read more

Jillian is such a wonderful help! We went in a few weeks ago and then again today, and she remembered exactly what she sold us, and really took her time helping. Very knowledgeable and very welcoming and friendly. There's other stores closer to us but we will only go here from now on. read more

It's hit a miss, usually don't have product and customer service is bad at most spots. Especially Temecula location on Winchester really bad there. read more

My experience here was for lack of a better word awesome. Jill who helped me was the best, very perfessional and freindly. I would highly recommend this place. read more

I visited Temecula Store 408 at about 12:45 PM on Friday, August 31st. Entered store and manager was on phone. Looked up at me and continued his conversation on the phone. No other customers were in the store. Only other person was some sort of pool serviceman. I walked over to the "water check" side of the counter waiting to have my water sample checked. The service man joined the manager after the manager hung up he conversed with the serviceman, on the computer and texting. He never once turned around and acknowledged my presence. He never told me "I'll be right with you." or made any attempt to help me as a customer! After about 10 minutes of waiting, I picked up my water sample, walked by the front counter and out the door! Not a peep from the manager. Sorry Leslie's, you have lost another customer! Too many other pool stores begging for business. read more

Asked for a product, the gentleman said they had plenty. I went and they had said product. Good customer service.

I visited Leslie's pool supplies store (located in Winchester Rd in Temecula) I have the worst experience in my life. I visited many Leslie's pool supplies stores before and spend a lot of money (more than $100 each visit), I have never been treated as humiliatingand poorly as I was treated in Leslie's pool supplies store located Winchester Rd in Temecula. On Friday, July 9, 2021, at about 4:30 PM, I went to the identified Leslie's pool supplies store to test my pool water and purchase applicable material to maintain the water in the pool. When I went there, the desk clerk that was at the front desk ignores me and when I address him to ask for help, he decided the attend to everybody that come after me in the store. I have never had a chance to purchase the items I needed. When I asked him, why he does not help to purchase the items that I want, he told me that he does not have time for me and he is the only one in the store. I end up leaving the store without purchasing the items that I need. I was the only African American in the store. I do believe that the desk clerk prioritized the customers based on the color of the skin in other serve them. I have never experienced this treatment before. I do hope that Leslie's pool supplies store serves everybody with respect, not base on the color of their skin. Leslie's Pool Supplies 40414 WINCHESTER RD STE BC TEMECULA, CA 92591-5502 read more

Was contacted by regional manager of Leslie's and assured their associates would no longer wear political advertisements. Good for them! It's hard enough living through this period without having to face a campaign for the presidency inside any shop. Thank you! read more

My pool guy asked me to get new filters and a manifold. I called and they suggested I bring in the manifold so they could inspect it. They did and told me they were fine. Saved me $230. That is great service and I will always buy my supplies from them. I really appreciate having a supplier that I can trust. read more

First I called the store explaining needed service for our pool light. Nice gentleman directed me to call their service department or come by the store to set it up. Called the service department explaining pool light needs changing and wire is stuck underneath per the last service man from another company. Would like an estimate. Told it would cost 53.00 + 35.00 for an evaluation. However, the representative kept saying "you need to order the light from one of the stores first". Obviously she did not understand, we needed a evaluation first. Called the store again and a very rude representative was no help. Kept arguing on why I had to pay the amount. Again, not understanding what I was trying to explain. I would never call or visit this store. read more

Owning a pool can be a lot of work and a lot to learn for first timers like me. I recently went in and bombarded James with questions, who gave me an answer to everything! I purchased a pool vac from Leslie's in 2016 that randomly stopped working, so I brought it in and was expecting to make another depressing $400 purchase on a pool vac. I met with James who was extremely helpful, answered all my questions, and informed me that my pool vac was under warranty so I received a free replacement! I couldn't believe it but am so appreciative of it. In a constant battle between online and retail shopping, it's great to be reminded why shopping local is so awesome to have a guy like James and a company like Leslie's stand behind what they sell. I tried going to the manufacturer first who told me to pound sand, but Leslie's took care of it even better than I could imagine. James earned my loyalty to Leslie's pools going forward. read more

Went here a few days ago and I had the best experience, the young lady that was there was very helpful. She let me know about the deals and in store coupons which was very nice especially with prices now and days. She also offered to walk my stuff out. Definitely would recommend Leslie's to other people. read more

Went in with very little knowledge of pool care. Manager by the name of Ed asked if I needed help. I said well if you have time and he said of course. Ed was awesome! Set me up with every chemical I need and educated me on how to use each. Recommend bringing in a water sample for testing. Great resource that I will use weekly. read more

I have used this location for years and have dwelt with numerous employees with a variety of experience and advice. Yesterday's experience was bar none my best in this store. I was immediately greeted by staff who actually cared I was there. My request for service was handled on the spot. I expected to have to return at a later date to pick up my pool cleaner and instead the manager fixed it in front of me immediately like a formula one mechanic. Best of all there was no charge for the repairs I only had to pay for parts. And get this I got a $10.00 rebate on top of it all. By the way she was incredible. Major respect to her customer service and mechanical skills. I also expected to run up a major tab on chemistry but again she stepped up and sold me only what my pool really needed. This shop is Temecula's best pool supply destination. I strongly recommend them for all your pool and spa needs. read more

They are a great resource for DIY pool fixer upers. They are a little pricey but they do know their stuff. They are great at testing your water and recommending what chemicals you need to use. They also have a good supply of things to use to fix your pool and treat your water. read more

Today, I was at the store at 9 a.m. and know one showed up until 9:20 a.m. and he did not seem to care at all. He refused you look me in the eye or help me find a part in the store and was extremely RUDE. Leslie's Pool Supplies sould seriously try to get a new employee. This guy truly does not care about customer service. read more

So I went against my own advice and went back to this store a couple months ago to buy a floating thermometer and defoamer. Big mistake once again. The same older guy came up to me insisting that I buy their entire inventory of chemicals because the stuff I was using was "worthless". He actually used the word worthless again. He really needs a new vocabulary, and some customer service skills. I question whether or not he actually knows what he is talking about, or just insists on every customer buying all new chemicals anytime they have an issue. I walked out again, this time without saying anything, which I kind of regret, now. Anyways, go somewhere else for your pool supplies. I ended up ordering everything online, saved money and didn't have to deal with a jerk. read more

Jilian! Jilian! Jilian! Do yourself a favor and call and make sure she's working before you go in. I've been going to this store for years and every time has been blah. Yes I got what I needed and I've been able to manage my pool, but the customer service has always been lackluster. That all changed this weekend when I took a sample in to have it tested and figure out my alge problem. I watched her mange a phone call, check a customer out, run my sample, and point another customer in the direction of something they were looking for. She was friendly, knowledgeable, courteous, and smiling the entire time. It was the best experience I've ever had there! I'll only go to her and I don't care if I have to wait in line. Jilian is the best!!! read more

Hey everyone just want to give you a heads up on the new manager at Leslies pool store. This lady will make you feel like family the way she greets and talks to you. I brought my pool vacuum to be repaired . She fix it in no time at all she's very knowledgeable she talks to you the whole time your waiting and explains everything while shes repairing you pool vacuum. Very professional very courteous and by the time she is done her personality draws you to keep talking you don't want to leave. I highly recommended to a least go there one time and you will see for yourself. I definitely will always go back. She's great 5 star for sure! read more

Wow! This place is awesome. Both James the manager and Julie were so helpful and informative. They took the time to test our water and actually teach us about how the chemicals and levels work. Honestly I feel like I didn't know anything about how our pool system worked until my husband and I came in. Our pool is 2 weeks new, and James took the time to go over all of our options and was patient with all of our questions. He even told us to take a picture of our pool equipment to bring in for our next visit so he can go over all the things we might not be familiar with. He was so nice!!! We will definitely be back soon! read more

Came in to get my chlorine generator tested (purchased elsewhere) so I could send it back to Hayward...They took care of the warranty claim and I ended up walking out the store with a new unit. Staff was friendly and, obviously, helpful!! read more

My husband went in to this location last week to get a price on a motor for a pool pump , as the salesman was looking up the information for him he received a phone call so he stopped helping my husband and took the phone call to help someone else that called in on the phone and kept him waiting for a long period of time so he left . Very rude to do this . read more

We just moved to Murrieta during the stay at home orders. My hubby is high risk so we purchased a pool vacuum on line from Leslie's. When we got it we put it in the pool but couldn't figure out how to work it. Our pool guy came and told us it was the wrong kind. I took it to the Leslie's on Winchester to return it and purchase the correct one. The manager said they had no way to refund our money because we bought it on sale on line. He told me I had to mail it back to get our refund. So long story short we were denied a refund because we had put it in our pool. I am so upset that a $600 pool vacuum from such a large company is denied to give us our money back. Also it was supposed to be sent back to us. It's been since May 6th and we haven't received it back. We are out $600 and I'm not able to work because of Covid 19. I really think this is the worst of the worst in customer service especially in the middle of this pandemic. So I wish someone from Leslie's would make this right fo I need to up date my review. As soon as I posted my review I got a response from the district manager. Ed was kind and helped me navigate my way through the whole process. Once I received our pool vacuum back I took it to the Temecula store. The manager was aware of our problem. He was able to take the vacuum back and today we received our refund from Leslies corporate office. I appreciate them so much now. Thank you to everyone that helped us out. We will remain loyal customers read more

I visited the Temecula store in Winchester and walked in at 4:45 pm to test my water and the woman who was there was the rudest person. Instead of welcoming to the store she said why did you wait until until 4:45pm did you know what time we close today. I asked her is there a problem. She said no I was just wondering why you waited to the last minute. Unbelievable! Another guy walked in and she asked him can I help you? he said where is the muriatic acid she responded it all over the place. If you don't like your job find another one. I will be traveling to the Murrieta store from now on it is worth the drive for good service. read more

I have never been treated with so much disrespect. The manager here is incredibly rude and condescending. While there, another customer came in and all the employees seemed to completely ignore him even though he was clearly seeking assistance. The prices are also crazy high. They were charging $94 for a part we got elsewhere for $45. I recommend finding another pool supply store that cares more about customer service and value. read more

I want to thank the store manager Jilian Moss for excellent customer service. I had problems applying for a rebate on line and this young lady completed the application for me. I am retired from public service and am thankful to her for going that extra mile. You are the best! read more

This is the worst place ever to shop for pool supplies. The employee are rude and pushy. Went in this morning to get some pool tabs and the man working behind the counter was about as friendly as badger. To be honest it's my fault for going back there. I should have known they still lacked basic communication skills. The customer service is always crappy, but it was convenient. Next time I'll drive the extra mile so I don't have to deal with those fools! read more

Gosh, they seem very inconvenienced by calling for a curbside pick. As if I was doing something rude. I mean they advertised it. I was called Ma'am in a rude way like 4 times. Made me feel bad for trying to buy from them. read more

Terrible. These guys have bad service. I have been here twice and both times I got helped by the same turd.

I went in to look at pool pumps. The salesman showed me a few types. He mentioned if I buy the Jacuzzi brand. Installation was only $99. The pump he showed me even had a sign on it. $99 installed. I went home as instructed to take pictures of my pump. When I returned to make my purchase. After reading the fine print. The pump with the $99 sign on it was excluded. It was only for the $1400 pump. So I asked to have the manager call when he came in. 3 days later still no call. So I purchased a pump from Amazon. I was hoping for at least a call. read more