Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Valley oasis came And fixed my spa…read more. Kudos to getting it fixed and having the right parts on hand . Also thanks to Noah Who tries to walk thrubit via FaceTime . My pool Is up and running

Update number 2 and it will be brief…read more After posting my first update (and, if we're being an honest, a public post on Facebook in which I tagged Valley Oasis and mentioned a potential lawsuit), I was contacted by Noah through Facebook Messenger, and my husband received a phone call. Noah came by, looked at the pool, and a couple months later all of the issues were fixed. The hole under the waterfall was patched, the Venturi nozzle was replaced, and the damage to the decking was repaired and the entire surface coated in a grey cool-decking type material. My water bill has been cut in half (amazing how much water can quietly leak from a pool). Why only three stars? Because it shouldn't have taken that long to get someone's attention. If you go with this company, keep on it and stand firm.

Bought a hot tub June 2020,called for a warped panel, in December 2020 still waiting , doesn't…read moreanswer phone ! Had to call cal spa directly they are sending parts directly to me ! So I guess I have to do there job ! Horse shit customer service.. go somewhere else!

Don't let the rough aesthetics turn you off. this is a solid spot. Very helpful sales person, not…read morepushy at all, we got to sit on the spas. Because they do not have a fancy show room, I'm convinced that's the reason prices are so competitive.

Love our Spa!!! Has all the extras we wanted. When we…read moreordered spa we also ordered a custom cover and umbrella. Love the umbrella but cover would not fit on spa due to the fact our spa is enclosed on three sides . After talking to representative who spoke to owner we got a full refund on cover. I would highly recommend this spa company

We bought a new spa from Sunset Spas two years ago and have had nothing but trouble with it…read moreleaking. They sent a repair technician out once who made a repair which lasted for a few months before we had another leak. The second person came out a made repairs and since then we have called him out over the last 2 years, spending over $1000 of our own money to get it repaired. He said we have a "lemon" and suggested we list all the repairs we've had done and go meet with the manager. We did that. He said he had to send all our data to his "manager", and he'd get back to us. That was over 6 months ago and we've never heard a word. In the meantime we've had our repairman over 3 more times for leaks. We are so frustrated and don't know what else to do. Save yourself a lot of heartache and money by never having anything to d with Sunset Spas on Costco Drive in Marana. We wish we'd never walked into that store!

I started with them 8 months ago. The Service is great but over priced…read more The people in the office will answer the phones and HEAR you but don't listen. # times I called with a payment issue...change payment type etc.. All 3 times what I requested was not implemented. They heard my need the change the payment but DID NOT DO IT....and payments bounced. ANYTHING they try to quote you is over priced and the exact item is on amazon 20 -30 dollars (if not MUCH less). Be warned...shop around The last item was a phosphates concentrate...them 92.45.Amazon EXACT item..41.29. The guys that do the field work (clean/chemicals) Are Great...office staff...not so much

Who knows how good this company is. I would never use them. Since asking for a quote and also…read moreasking not to be contacted any longer I receive a litany of emails - incessant emails - until I finally blocked them. Got the pool pump repair down at a fraction of the cost and much more expediently.

In the market for a new jacuzzi and have been recently shopping around and this is the first place…read moreto just give me the gist of what they offer including the Jetpak which is an interchangeable pack for the jacuzzi depending on your needs. Other than that no pressure, no crazy sales pitch, and no endless information about the intricacies of what makes their jacuzzi's work the best.

This is a review on a service call for our Bullfrog hot tub provided by Bullfrog service people…read more We've had our hot tub for six years and this is the first time we've needed to have a service tech visit. Bottom line, Brandon the service tech was absolutely fantastic! Extremely knowledgeable, very professional. Strengthened our overall happiness with our Bullfrog hot tub. In fact, for that matter everyone I've spoken to on the phone to make this service call happen were also very professional. This isn't our first hot tub, but it is the best one. I work with service people all of the time in my occupation, I had low expectations, Brandon has renewed my faith!! Are you there Bullfrog corporate? Brandon is a keeper, treat him well!

By posting this review I hope to give the reader not only information on Presidential Pools but…read moresome insight on having an inground pool built. Here is our story. After deciding that we wanted to have a pool built I went to the internet and researched pool companies in Tucson, trying to find the best ones. I narrowed it down to six companies. (There were more that were equally good but they specialized in larger, more high end pools.) Anyway, the six I contacted were Presidential, Southern Arizona, Oasis, Omni, Zarate, and First Choice. I set up appointments with each one of them to come out and look at our yard and discuss it with us. I gave each one the same basic parameters- approx 30 x 16 in size, with a depth of 3 in the shallow and 5 in the deep end. Fair amount of decking around the pool, no heater. Pebble sheen plaster. (Like Pebble Tec, but the aggregate is smaller). So everyone had the same marching orders. Bill Butler with Presidential was the first one to come out and the first one to get back to us with a layout drawing of our backyard with the pool in it along with a price. I had an immediate gut reaction to Bill that he was someone we could trust and that they would do a good job for us. It took awhile to gather all of the bids and alas, two companies just blew us off and never returned calls or got back to us with pricing. I'm not sure why that was, maybe the job wasn't big enough for them? Anyway, Omni and First Choice were the ones that ignored us, despite coming out and promising they would get back to us right away with pricing. So now it was down to four companies. Presidential and Oasis were pretty close in price, the Southern Arizona and then Zarate. So we compared apples and apples with Presidential and Oasis and we went with Presidential because although their bids were close to each other, we felt most comfortable with Bill Butler. So we signed a contract with Presidential and gave them a deposit. They said it would take about a month to get permits and whatnot and that is about what it took. After the permit was issued we then met with Heather, the project manager with Presidential. She explained to us in detail what the process would be from start to finish. Much like with Bill, we felt comfortable with Heather right from the start. I am a big believer in communication and Heather was great at that, always letting us know when crews were going to be showing up and what was going to happen next, etc. Anyway, after the month or so wait for permits, our project got underway. From the day they began excavation until the day we were swimming the total elapsed time was six and a half weeks! After completion they had a tech come out and do all of the equipment start up, chemicals, etc., and then a couple of days after that they had a tech come out and show us how to run everything and take care of our pool. And while our backyard is still under construction (by us, see pictures), our pool is complete and myself and our family are enjoying it to the fullest! Presidential Pools was absolutely great and this entire experience was painless. They built a quality pool in a timely fashion for a price that fit our budget. Bill Butler, Heather, Callie and the rest of the office staff, well, they were all great to deal with and all are very good at their jobs. I can't say enough good things about having Presidential Pools build our pool for us, I would highly recommend them! Gary Hickey Tucson

Quality is above and beyond expectations! Shane & his crew were very responsive to all of our…read morerequests and informative. We LOVE our new custom pool! HIGHLY recommend Presidential Pools!

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

Went in to get my pool pump fixed and needed a part. Jim went out of his way and showed me some…read morethings to look for when maintaining. There was a bearing he took out for me and cleaned and now it is working like brand new. Hard to find customer service anymore, and he went out of his way to help me, without any other motivation to sell me more. I have never had an issue doing business here, and they are knowledgeable and honest!

My Dad bought a new pool filter from them and had it installed for a total of $2000.00. This was 18…read moremonths ago and the filter has never worked properly. The pool is constantly dirty. We have contacted them many times and each time they promise to come out and fix it however, they have never shown up! I do not recommend them at all!

I've been buying a lot of pottery to pretty up my yard. It's been back-and-forth visits from…read moregarden centers to the various businesses that sell pottery. Mexican Garden Pottery may be my favorite because it has the most varied selection and it's a large one. You could burn some calories here just walking the giant yard. It's been so easy to find great pieces. I'm planning to go back for another round of pot picking soon.

Karina was an amazing help to us today with choosing our pots and prices! She also loaded those…read morepots in the truck! Keep up the awesome work! Our pots were 20% off too! This was a really great experience and love shopping local! This is a family business so go support!