Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

Just had a very good experience with my Marshall amp repair. Took it in for a clean and tube…read morereplacement which was very detailed. Suddenly...no sound at all. The store sent it over to their amp guru for further troubleshooting. Turned it around sooner than I was expecting, since it was so weird. Super job ! Turned out to be a silly (but important) slide switch for speaker impedance selection. The signal could not get to the speakers. Replaced it and called me that it was ready. Magnificent !! Thanks to Mark's entire team. I am so, so happy !

Harvey is a very good guy and his shop is very nice and he's very reliable and his prices are great…read moreand he'll work with you. He's very flexible. I highly recommend this shop.

They helped me trade in a guitar to get a guitar. This was a new concept for me. But, it helped me…read moreget a great acoustic guitar. Thank you.

I found the perfect little Yamaha beginner guitar and Maxwell was super friendly and helpful.read more

If I could give this place 10 stars I would. I am a vocalist that has a Yamaha keyboard and had a…read morespecific piece missing due to excessive moving around/moving instruments. The older gentleman helped and I went out of his way to find this part which was found ! I can't say how incredibly helpful this person was. Thank you so much, and definitely would recommend just based on the helpfulness of the staff.

I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.

After my luthier of record retired, I was referred to Gabriels. Took in my brand new electric…read moreguitar I bought for retirement for a setup. Upon meeting him he was upbeat but as soon as I dropped the case on the counter and he saw the brand his demeaner change to sour. So he didn't like the brand ok but don't make the customer feel bad about it. Wasn't like it was a budget/cheap guitar that's for sure. Anyway, he quickly put a fret level tool on it and went on about how fret leveling was badly needed among other things. (Brand new high end guitar?) Told me the cost and I almost feel over but said ok, get things done. Was told it would take a week but after another day he made contact saying it was done. Wow, really? Well, ok great I suppose. So with a month or so of playing on it, I still felt the fret ends were not dressed well and the action was wrong. I sought out another luthier and he was much more pleasant and easy going. Didn't talk TO me but WITH me as it were and he sure made me feel good about my retirement present/choice. Anyway, my new lutheir is a seasoned pro and he pointed out issues that clearly shouldn't be there with the kind of bank I recently spent at Gabriel's. While many clearly liking this shop and Chuck, as a professional in my line of work he didn't impress me all so much. Well, no doubt ya can't please everyone I suppose but I won't be back.

overcharge me on guitar setup i referred my b neighbor they…read morecharged him $80 my set up they want to charge me over $300

Great, proper local music store! If they don't have it, you probably didn't need it anyway…read more Great selection of new and used guitars, basses, amps, effects, drums, etc. Friendly staff, never felt rushed of pressured. Picked up a "previously enjoyed" pedalboard at a price I couldn't pass up . I will definitely be going back!

They let me play a cello! Which was very cool. One thing ,…read moreas a lyricist (my instrument is words so I make word music for the instrumentalists)... they ought to have some anthology on poetry or learning scansion books - it would make lyric writers better to study this

On May 5, 2026 I left my professional-grade trombone at IMC for work to improve its slide…read moreperformance. On May 18 I was assured that the job had been completed. Arriving home, I found the slide to be WORSE than when it had been left there. It also seems that none or very little of the promised work was completed. After hiring a specialized brass craftsperson to do the job, the trombone looks and feels incredible. I emailed IMC on May 21 after having it inspected by the new repair person and learning how badly the store had performed. Nearly every item requested at check-in was not done, including replacement of the old, deteriorated cork barrel slide damper.

As a lifelong guitarist (over 50 years!) I can be pretty particular about my babies. New to the…read morearea I gave Cameron at the Sound Post a call. He did an absolutely wonderful job. The adjustments he made to the instruments were dead on with all three coming back to life! Neck and bridges have never been better! Thanks Cameron and Lily!

From the owner: Soft Opening June 1st: Call (520) 222-6897 with questions!read more

Our visit to this long standing store was super short and simple…read more We were walking around downtown and stopping at shops as we passed them, curious to learn what the insides looked like and what the place truly offered. This is a classic old school music store IMO. Simple, small and stuffed from ceiling to ground, wall to wall with equipment of all sorts. Music instruments, supportive items, new things to discovered, unique and special, and more. Very kind people, quiet space. *I didn't check if bathrooms were available

Reasonable pricing, decent service. Needed to restring my viola. They did it relatively quick and…read morefor a good price. Happy with the service and quality.

I went in just to check out some Basses and the employees were super helpful. Tony helped me with…read morethe different models of Stingrays and offered to order one that wasn't in stock. Offered to discount the price as well, great shop!

worst guitar store ever. High pressure and confusing salesman (Tony) no refunds for equipment…read more incorrect receipts. Salesman was confused about what was on the receipt and what was sold. go anywhere else.

The 2 gentlemen running the gun counter were really douchey. They wouldn't event give me an offer…read morefor my rifle, went down the street to pawn1st and walked out with cash and a smile. Go literally anywhere else in Tucson.

They sell 14k but it's actually 13.5k. It's not a legitimate business that will sell you what's on…read morethe receipt. Buyer beware.