Purchased a 2021 Maserati Ghibli from another dealer that had some electrical issues and a check…read moreengine light on. Sent it to Maserati of Monmouth after speaking with the Service Manager, Joe. He assured me he would have a certified Maserati Tech work on it. After only 5 days of working on it , he personally drove it over 50 miles to make sure it was working properly. He kept me in the loop during the process and was extremely helpful. I picked it up and every issue was solved. I highly recommended Joe and his team for any and all transactions.

I recently had a very disappointing experience at Maserati of Monmouth when purchasing a BMW X5…read more From the start, the process felt misleading. The major issue was that the dealership overpriced the car on the official documents, which I noticed only after carefully reviewing the paperwork. This left me feeling deceived and frustrated. The level of transparency and honesty I expected from a reputable dealership was completely absent. Communication was poor, and there was no follow-up to address the issue properly. I cannot recommend this dealership to anyone considering a car purchase. Overall, I would give my experience 1 out of 5 stars.

Got to revised my previous review, even tho the first experience with them was not good, they found…read morea way to get my car fixed really quickly. The loaner was an issue but since they fixed in the same day I was able to managed. Drop the car in the morning and pick up at night with no issues and problem fixed. Will give them another try when I need it since this time they did good by me. Just don't expect loaner for the time the car is there and you will be good

STAY AWAY FAR FAR AWAY FAR AWAY!!!! PLEASE EVERYONE DO NOT COME HERE. my car has been sitting at…read moreservice for 3 months cant even get a call back i walked in the GM Mike Ortega brushed me off the first time, raised my voice, and he stated "go ask service " , therefore i called the police. STAY AWAY STAY AWAY!!!!!!!!!!!

Recently brought my truck in for a warranty repair. Nick went above and beyond to get this done in…read morea timely manner. He kept me informed of the process although it wasn't easy dealing with a 3rd party warranty company. It appeared Nick was extremely busy and could have used 6 more hands, but he got it done and it didn't go unnoticed!

I know, I know--this might sound like a review from a friend or family member, but I promise it's…read morenot! I just had such a great experience, I had to share. My 2021 BMW X5 had started to show its age, racking up 135k miles. I walked into the dealership with a pretty clear goal: find the most affordable option that still felt satisfying after driving a luxury vehicle for years. I shared my situation with the sales team--my oldest just made me a grandpa (yes, I'm thrilled!), my second is graduating high school and heading to an out-of-state university, and I've still got one more at home, three years younger. In short, I needed something reliable, comfortable, and budget-friendly. I test-drove a few cars that just didn't hit the mark. That's when salesman Jordan Jernigan and his manager Brian suggested I try something different: an electric vehicle, specifically the 2025 Equinox EV. After trying out a few models, they even brought in a custom car just for me to test. From start to finish, they were honest, transparent, and genuinely helpful. No games, no pressure--just straightforward answers and a no-haggle price that worked for my budget and honestly exceeded my expectations. A big thank you to Jordan, Brian, and Dillon (the finance guy) for making what could've been a stressful process into a smooth and painless experience. Not everyone in this business is on the level--but these guys are. Highly recommend.

Brought my 2017 Chrysler Pacifica in for an intermittent Auto Start/Stop problem (that my mechanics…read morecould not solve). They did some testing and did not find anything. The problem happened again within hours and has continued to happen getting worse. I called back asking if they had an Electronics Expert. They have one who apparently floats between shops. So I'm disappointed they gave me the car back without 1. Poring through the Chrysler database to find similar cases. 2. suggesting waiting for the expert. I had to ask. I have an appointment later this month. Fingers crossed.

Sales was a joke. gave them my offer on a 2025 unit and then test drove. We came back and they…read morewasted 30 min in a cubicle chit chatting. I was the only customer there. I got them down to a close to what I wanted OTD price, but two days later I had a question on the vehicle's capacity sticker. So, I went to the dealership and stood by the unit on the lot. I then called my salesperson (Travis) on my cellphone and asked my legitimate question about the cargo capacity sticker as it varies by vehicle and how they are equipped. I asked for a picture of it. Travis told me. "It's out on a test drive with another customer and if it doesn't sell, I'll get back to you." I was standing right next to it (while they claimed it was currently out on a test drive). I was ready to buy that day, but glad I didn't. And no, it hadn't just come back. I had been there for a couple of hours inspecting it before calling him. I got the deal I wanted elsewhere. I'm all for the nature of the business and the fact that they need to max profit and the customer max savings. But when there is bold-faced lying, that's when I walk. If you want a deal, do not go into this or any dealership at all. Do it all in writing and force them to give you the best OTD price in writing (itemized). All of the "Can I get you coffee?" while they disappear for 20 minutes at a time, is old-fashioned and stupid. There are now even AI agents that will negotiate for you under a bogus e-mail address, to start the process. Don't fall for the "schedule an appointment" nonsense. It's all a stupid tactic. In writing, get the OTD price, take it with you, then do the test drive, and finalize.

Disappointing experience - problems started 28 days after purchase…read more Review: Unfortunately, my experience with this company was very disappointing. I purchased my vehicle approximately four months ago, and I strongly suggest that anyone searching for a car also consider dealerships with a better consumer history. Only 28 days after the purchase, I began experiencing mechanical issues that could affect the engine. Although the company performed repairs, the same problems continued to return repeatedly within less than three months. In addition, I do not believe the vehicle was properly inspected before delivery. The car was handed over with the oil close to its limit and with very low fluid levels in several systems that should have been properly filled. The tires were also already very worn and had to be replaced within just four months. I have driven less than 2,000 miles, yet the vehicle has already presented multiple serious problems. Even when the 3-month warranty is activated, customers are still required to pay part of the repair costs, in addition to transportation expenses and time away from work. I paid about $6,000 as a down payment, and so far I have spent approximately $8,000 total, including installments and repair-related costs. When I tried to exchange the vehicle, I was told there were over 200 cars available, but I would still have to pay additional money to make the exchange. After all the loss and frustration, I was expected to pay even more just to get rid of a defective car. Another very important detail is that for vehicles with more than 60,000 miles, customers may be asked to sign documents waiving the 3-month consumer protection, which makes it extremely difficult to resolve serious defects later. My advice, especially to non-English speakers: * Never sign anything under pressure. * Take all documents home and translate every page before signing. * If any problem starts, communicate only by email to keep proper records. This experience caused me to completely lose trust in this business. No one spends this much money to end up with a car that brings stress instead of safety and peace. Please think very carefully before purchasing from this company.

I want to leave this review as a warning to anyone thinking about buying a car from this company…read more If you are planning to buy a car for more than $20,000 like I did, please consider looking at Facebook Marketplace first. You will probably find similar cars for half the price and the quality might honestly be the same. The difference is that when you buy from this company, you pay a lot more and still risk getting a broken car. In my experience, this company sells defective vehicles. The problem with my car started only 22 days after I bought it. Since then, I have reported the exact same issue five times, and the car has already been repaired four times for the same problem. After six months, the issue still continues. What is even more concerning is that during the purchase process they make you sign paperwork that includes a paragraph where you waive certain rights. I strongly recommend that anyone buying from them take the contract home and read every single line carefully before signing anything. I feel extremely disappointed and unsafe driving this car. No one should spend more than $20,000 on a vehicle and then have to deal with the same mechanical issue over and over again. If you have also had problems with this company, please share your experience in the comments. It would help other people understand how common these situations may be and help future buyers make a more informed decision. I truly hope this review helps someone avoid the same mistake I made. We Will Let's start counting the number of reports of defective cars purchased from this company. put your problema here !!!

We were travelling through New Jersey and got our Lexus serviced here. They did an outstanding…read morejob! Did what they said they would do, when they said they would do it, did a great job, treated us like valued friends (not old people passing through!), Excellent waiting area with snacks, drinks (hot and cold) and comfortable seating. Great Wifi. Grant, the service manager, moved to help us (and everyone else who came in) immediately, kept us informed and acted like we were VIPs. Fixed our car and it is running perfectly!

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

Updated: happy to see business owners are reading the comments. After my review and calling back…read moreservicing was quick to return my call and set me up. Shortly after the service manager reached out to see if more can be done on my appointment and the miscommunication on them not updating the phone number. After an exchange his response was 'are you sure you want to do business with us?' Excuse me? Now I am concerned with the service I will receive with that comment. I quickly hung up as I could not believe a manager would say that. Old review: Good cars, crappy customer service. Very quick to sell you a car but if you have questions on servicing it's on their time. Tried the online system to pick a date and there was a scheduling error therefore it was canceled. Called during the week the person was on break. Called again and they left for the day and apparently no one else can check the calendar for availability. Regretting buying a car 30 miles from home.

I bought a car May 4 noticed on my hood near the windshield the paint was cracked and rough, as…read morethis was a loaner car for when other people used it for when there car went in for service. Called the dealership May 15 to have it looked at, less then two weeks of having it. Haven't washed it since i got it. Service CLAIMS it's from bird poop and they won't fix it. Told me it's a used car there will be things that aren't perfect which i understand but the car has 7,000 miles on it and the paint is cracking and rough. I spoke to my salesman Alex and he said he talked to multiple people and there is nothing he can do maybe they will give me a free service. I DO NOT recommend these people for service for a high end dealership this is unacceptable. Do not stand behind the products that they sell. The do not care about their customers image or reputation.

From the very start, everyone was so cordial. We were almost 15 minutes late for our appointment,…read moreso I apologized to the gentlemen who guided us into our spot. He said, "Not to worry. Early or late you're always welcome here." I was really impressed by his kind answer Which really exemplifies the character of Gold Coast. We waited for our Lyriq's service and were most comfortable and enjoyed the beverage amenities. Thank you for your great customer service.

I went there trusting in the fact that it was an upstanding dealership…read more long story short they sold me a pre-owned Cadillac from there dealership 3 months later transmission gone I blame myself I pointed out the issue I had suspected to the salesman and he dismissed it ... said it was fine had to put in an additional $6000 for a replacement owner walks around waving and smiling while they are screwing you

Great experience at Jersey Shore Motors. Mike was very helpful from start to finish, and went above…read moreand beyond to walk through all my options, thoroughly explain the details of the deal, etc. We are very happy with the Explorer we bought, and the price was extremely fair. Couldn't recommend Mike and JSM enough!

Great experience. Mike was great to work with…read more Has great understanding of vehicles. Was super helpful in getting us 3 party financing.

This review is for Laura Patton in sales. She is an excellent person to deal with regarding buying…read morea car. Brought my Mom in for a new car and Laura was beyond patient with both of us. She really took time on a busy day to show my Mom all cars that she might like. Test drove until my Mom felt comfortable with what she was buying. She spent time with her after the purchase and went thru everything in the car in detail with my Mom. Laura has always been a non pressure salesperson who is very helpful with suggestions. Laura set up an appointment so when we arrived we wouldn't have to wait long. I have to say Laura is the only reason why I return to Galaxy. Has nothing to do with Laura as she is sales............... 1 star for Financial Dept - So regarding the financial department just decline all they want to sell you as you don't need it! - they try to sell you all these extra policies and scare you if you don't get gap insurance. Wanted to give us gap for a negotiated price of $25 a month. Decline and go to your own insurance company. We paid $30 for the entire year

Unfortunately my daughter found this place when she was shopping for a used car. They use pressure…read moretactics and took advantage of her naivety. Yes, she should have gone there with me or another adult but that does not excuse their behavior. I even tried calling twice to speak to someone to explain the terms but they never took my call or called back. She has learned an expensive lesson, sadly.