This review is for Laura Patton in sales. She is an excellent person to deal with regarding buying a car. Brought my Mom in for a new car and Laura was beyond patient with both of us. She really took time on a busy day to show my Mom all cars that she might like. Test drove until my Mom felt comfortable with what she was buying. She spent time with her after the purchase and went thru everything in the car in detail with my Mom. Laura has always been a non pressure salesperson who is very helpful with suggestions. Laura set up an appointment so when we arrived we wouldn't have to wait long. I have to say Laura is the only reason why I return to Galaxy. Has nothing to do with Laura as she is sales............... 1 star for Financial Dept - So regarding the financial department just decline all they want to sell you as you don't need it! - they try to sell you all these extra policies and scare you if you don't get gap insurance. Wanted to give us gap for a negotiated price of $25 a month. Decline and go to your own insurance company. We paid $30 for the entire year read more

Unfortunately my daughter found this place when she was shopping for a used car. They use pressure tactics and took advantage of her naivety. Yes, she should have gone there with me or another adult but that does not excuse their behavior. I even tried calling twice to speak to someone to explain the terms but they never took my call or called back. She has learned an expensive lesson, sadly. read more

beware -do not do business with k.j peters and miguel rodriguez at galaxy toyota. they promised a referral fee for buyers to rosa matos of the st. james food pantry and then did not pay her. read more

Update. Paid $957 for a tire rotation and front brakes, pads, and rotor replacement. Upon making payment with my credit credit, I was hit with a $18.00 surcharge for using a credit card. Unbelievable. read more

Galaxy Toyota - Car Dealers Near Me - Eatontown, New Jersey

I wish I could give this place 0 stars. Rude staff, absolutely no help after you purchase the car. I'm paying $700 dollars for a car I can't drive because the plates and registration hasn't been completed yet. Absolutely ridiculous. STAY AWAY FROM THIS PLACE. I've been transferred from rep to rep with absolutely no help. Happy with my car not totally thrilled with the price and service. My plates haven't come in yet, can't drive the car because my dealer plates expired. Totally feel like I got taken advantage of for having a high credit score, I have an insanely high APR. Definitely do your homework and come in with your own idea of what a credit union would offer you to get a loan. And don't be afraid to walk away there's so many toyotas available for better deals. read more

About 4 years ago I had leased a RAV4 from this delearship. I wanted to get out of the lease and maybe into something else. That was a whole separate issue with how rude I was treated when I came in to discuss options. HOWEVER this is not why I am writing this review lol, will save that for another time. About 6 months ago this delearship started contacting me every single day asking about my lease. I had sold that car almost 2 years ago. Every day they call. Sometimes it's a sales person and I have to explain I don't have the car and politely ask please stop calling. I get the same responses "oh I'm so sorry for this" "oh I don't see any notes on my file that you already told this to someone" "oh I totally understand why you would be a little upset I wouldn't want someone to call me every day" YET this has not stopped. Sometimes I just get a call and it sounds like 2 people conversating in the back and I'm just elevator music "HELLOO" "STOP CALLING" . So I figured this would get you attention. Please stop calling me every day. I don't have that car and will probably never shop here again. If this doesn't work maybe I'll go into detail about the horrible treatment I received from this dealership. read more

I bought a used 4Runner this past weekend from them and on the way home thought, man these brakes are shot! Took them to my trusted mechanic for 15 years today and he said I can't believe they let you leave with this. The back brakes were 100% gone and the front ones 90%. The salespeople were great and easy but for the manager to let that car be driven is insane. read more

Yet another dealer charging over msrp for a TRD Pro 4runner. Search elsewhere, I bought 2 at MSRP from other dealers this month. They were unwilling to sell at MSRP, I inquired many times. read more

Multiple bad experiences with our 2 Pruises. The kindest thing I can say is that their technicians are incompetent. Over a period of 3 months I brought my 2012 Prius in for service 4 or 5 times to troubleshoot and fix a potentially deadly problem. The car would beep 5 times and the brake would engage in the middle of a highway. Before we even brought it in, my son suspected the problem was in the sensor. When we suggested this they assured us this was not the case. They kept the car for weeks. Sold us a new set of tires, made up fabrications such as "if the gas cap is not tight enough this could cause the problem" and sent us away with a smile and a hefty bill.A salesperson from the used department contacted us to suggest we may be interested in trading it in since it seems beyond repair. Well, we took the car elsewhere. The One star rating I'm giving Galaxy Toyota on Route 36 in Eatontown NJ is generous. NEVER EVER AGAIN! read more

Purchased a Toyota Cross xle. My salesperson, Steven Taylor, was great. He made the process relatively easy. Answered all my questions. When picking up the car he spent at least an hour going over all the stuff that the car has. I didnt have any problems with this dealership. read more

STAY AWAY from this dealership and service department. I have never had a good experience with this business. For example today I had an appointment to have a part replaced. Left two messages on voicemail with service technician to order the parts and I never received a call back from technician. Arrived at appointment today, no parts were EVER ordered. A waste of my time. read more

Watch out for The Bald Man, Peter Bosco - the Used Car Manager who approves the sale. He's deceitful and an inconsiderate ass who walked away from my sale HE coordinated - when he realized his salesman screwed up with the numbers, no fault of my own, and I didn't want to engage in any of it or 'hear' his 'side' on how much he's losing on the sale blah blah..... I, the customer, am not responsible for miscommunication. I said initially I'm an Amex TrueCar lead and HAD MY AGREED PRICE all COMPLETED. I've even said it a few times to you, however, when you came back with your much higher quote I was confused with your numbers, but since I was TrueCar, I didn't care. All I cared about was my trade-in value. When that was established at $10,500 after my firm bargaining - - EVERYTHING WENT SOUR THEN WHEN HE FOUND OUT THIS WAS A TRUECAR SALE.... and after Baldy realizes he's not making as much as he should, he walks away and yells, "GIVE HIM HIS TITLE BACK!" And once he found that out, he backed-out on his original hand-shake offer on my trade-in and promptly lowered it $1000 ( to obviously, he say, make up for his "loss", which I don't get since the price was FIXED by TrueCar ). This is why there are many bad reviews - and most are because of HIM and his SLIMY GAMES !!!! And the 4 HOURS YOU ALL KEPT ME THERE. That's the dirtiest tactic also, and if it wasn't, then your dealership really does suck. IT DOES NOT TAKE 4 HOURS TO SELL A pre-priced TrueCAR. This dealership is gonna make the profit they desire regardless and will SCREW YOU WITH A SMILE. Baldy, You made my purchase miserable - but I'm happy because I don't have to deal with your faccia bruta with this torture for another couple of years, but I'd NEVER GO HERE AGAIN.... Hope the dollars you profit on my sale made you real happy - because you S*CK at KNOWING HOW TO DO BUSINESS FAIRLY and COMPETENTLY, but a WHIZ at being the classic SLEAZEBAG CAR DEALERSHIP Manager. read more

This the absolute worst dealership I've ever had to deal with. They will lie to your face about what your car needs. I was warned but didn't listen. My car is 25k miles on it. I know for a fact I do not need brake pads. They tried to tell me my pads were worn to minimum and my rotors had to be replaced! Over $500, they also said I need a differential service. With only 25k. I declined all work. Went straight to a friend's house who have a jack. I told wheels off my car and inspected the pads. They look almost brand new!!! Rotors looked fine. What the hell is this dealer up top? I saw them intimidate a senior citizen, looked like someone's Grandma, into a service and alignment. I can guarantee that poor old lady didn't need those things. STAY AWAY FROM THESE THIEVES. read more

I bought my latest (3rd) Rav4 from Galaxy and Nick was so great to work with! He knew exactly what I wanted and he got it for me at a great price! The quickest and easiest car buying/leasing experience I've ever had... highly recommend. Also, their service dept is great! read more

I've dealt with pretty much every Honda and Toyota dealership in the area, since I pretty much only buy those two makes these days. This place isn't exceptional in any way. They're a scummy dealership looking to sucker people. Not every dealership is like this. I've found Coast Honda to be exceptionally honest, straightforward, and overall a pleasure to work with. Galaxy Toyota isn't like that. Take your business elsewhere. read more

One of the worst spammers out there, even by car dealership standards. If you decide to get a quote from them, use a throw-away burner phone, PO box, and a fake email address. Otherwise, you will be badgered daily with emails, calls, and texts. Blocking or spam filters do not help - apparently, they have numerous marketing emails and phone numbers at their disposal! read more

Terrific experience with Izzy R and Peter B turning in my Avalon towards a new 5Th generation Rav 4. High tech auto. Low pressure regular guys. Great products. Comfortable facility easy parking. Just picked up the plates. Izzy Rodriguez takes care of us. Let's see how the service department is. Car awesome lunar rock xle premium loaded read more

My experience with Galaxy Toyata in Eantontown is not that great. As everyone knows is not easy and fun and en up not be a best experience with them. They pretty much took advantage on me , special I'm a woman and with accent. Im a brazilian woman, who leaves here over 20 years and end up buying a car with a Brazilian salesman, what was a coincidence. I agree with one price, $ 1000,00 less then Jason papers, but i end up sign papers without see or check and also on the top of that, more sales as they always do anyway. So i do not recommend go to Galaxy toyota in Eantontown to do any deal with them or if so really pay attention what you buying or sign with them. not honest people at all and i listen that before from them, who even change their names because bad reputation to take advantage on people and special people doesn't understand about dealer and buying a car. Im not playing a victim, because I'm a adult, but really get robed. After buying the car many investigation i found the car was extremely over price, and the top i sign things i was not agree. I try many times with them everything or cancel the buying or even change the car, but not was possible after they get what they really want. Not easy, nether trust people. read more

I was shopping for a Toyota Corolla SE and got a quote from galaxy toyota through Perks at work/ truecar. After I confirmed with the sales at galaxy toyota dealership that they do honor the price, I set up an appointment for a test drive. A couple of days later, we picked out the car and started the discussion on pricing with the sales person at the dealership . The general manager refused to honor the price they quoted me. He went as far as he might fire the person who said they honor the price they quoted me through perks at work / truecar. Obviously this is a typical " bait and switch" tactic / scam. But I certainly didn't expect that to happen at a reputable toyota dealership. read more

Purchase my daughter a car there from Steven Taylor. First time there. We saw a car there we liked. Went purchase the car. Told Steve there is no spare key. He explain he was going to reach out to the owner if not he will replace the key. Send him several emails no respond until I had to go pick up my plates thats when address the issue and he said sorry never received the emails. He proceed to say give me 2 days, week later nothing until I had to send him another email. He's respond was sorry you have to get your own keys. I'm not rich, I purchase a car for my 19 year old daughter cause her other car was older and I was afraid if her car broke down in the middle of the night in the middle of nowhere. Now what I spend for the car and now who knows how much a key w remote cost $200? Did not try to help just pretty much said your on your own. Nice way to start a business relationship. I know we all at one time left a dealership with a bad taste in our mouths But the way Steve treated me I will never deal with Galaxy Toyota from Eatontown again!! Thanks Steve thanks Galaxy Toyota Great first impression!!!! read more

STAY FAR AWAY. The way this dealership has handled my end lease has been a nightmare. Understandably there have been unforeseen circumstances given the nature of COVID19 which is why I had attempted to be proactive in turning in my vehicle. I called on March 17th and spoke to Matt who is in change of lease end. I already had my new replacement vehicle and had met my milage limits on the vechile and wanted to turn it in ASAP as I was concerned about potentially being unable to return the vehicle if there was a state mandated shut down. I voiced my concerns to Matt who essentially laughed at me stating "my mom has been a nurse for 45 years, this is going to be fine" and "if the government was going to shut us down, they would have already done so. They are not allowed to shut us down." He ASSURED me that I would be able to return it April 1st when I was in my window of opportunity. I then took my attention to corporate for assistance in contact-less pick up. They were unable to handle my request in March as they were more concerned about April lease end. This was understandable. About 2 weeks ago I contacted corporate again to have the car scheduled for a contact less pick up given my lease ended on May 1st. Was put in contact with a "Megan" this past week who confirmed all details of the pick up including the company, the process, and my address. Pick up was scheduled for yesterday, May 1st, at 4pm. After several phone calls and texts back and forth, I received a phone call at 9:30 pm on a Friday evening that the truck was at my house for pick up. I went outside and there was no car in sight. Megan from corporate had provided the pick up service the incorrect STATE. The pick up company was in Massachusetts instead of my New Jersey address. And now Toyota cooperate is closed for the weekend and I have no way of contacting them. This morning I called Galaxy Toyota again to explain my situation and see if they had any suggestions or a different corporate number to call. Bob, from Galaxy Toyota, was EXTREMELY rude to me and basically said your shit of out luck, in more or less words. This was the second car I have leased from Galaxy and you can bet I will NEVER be back. 6.5 weeks later after my initial attempt to return the vehicle it is still sitting in my driveway. This was the second car I have leased from Galaxy and you can bet I will NEVER be back. read more

I was contacted by a sales rep letting me know that a vehicle I was interested in was now available because a previous deal had fallen through. I drove to the dealership met with a new sales rep. The sales rep took my information and the keys to the car I drove (in case I wanted to trade the vehicle in). The rep asked for a $500 refundable deposit to hold the car until my spouse came in to test drive). The MSRP and window sticker was approx $43,000. They tried to get me for a $5000 premium (above MSRP). I negotiated the ridiculous premium off the vehicle, then shown a print out (Purchase Information Screen). I agreed in principle to the price, trade in value, cash down and terms of loan and said I would leave a $1500 deposit and come back with my spouse the day after Christmas. We were in agreement and the rep walked me up to the cashier so I could leave my deposit. He left me with the cashier and went back to see his manager. Upon returning, the rep told me that "some woman had just called about the same vehicle for her son" and my manager now wants you to leave a $2500 deposit". In disbelief, I took my car keys out of the sales reps hand and walked out of the showroom. I would not do business with or recommend anyone else to do business with this dealership (Galaxy Toyota). read more

BTW..this is really Galaxy Toyota now. Got my 2008 Corolla a year ago here. They have the best service and parts folks here. Got my car fixed again today. Seat was covered in plastic and paper mat on floor. They even had the car in a handicapped spot! Now that is SERVICE!!! read more

Explained to Salesperson Tracy over the phone that I am a Toyota lease customer , and that I was in an accident with my wife who is in the hospital- car totaled but I'm insured totally and need a car immediately for work. She feigned fake emotion and suggested I come down immediately to set me up in the same lease for same $ to get things back to normal. I walked in & salesperson Lauren said 2019 Rav4's are infinitely superior to Rav4 2017's they could dust crops & with a push of the button go into the future... she pushed a piece a paper in front of me while checking her phone... all this for $3000.00 extra. Walked out went went to Nissan on Route 66 & got a Nissan Rogue for same price I previous paid without the cropduster & Wayback machine. read more

Had a Tacoma Pro on their web sight in inventory for 42k. Drove an hour the next morning to make a deal. When I get there I'm told it's coming in on Friday and that it's 10k over sticker. Says that's what they are going for. Yet previous evening at a different dealership it was 6k over sticker. Wasn't even nice about it. Salesman was arrogant. read more

Never ever go here! I had to set an appointment for a recall repair and this was the closest location for me. The day of the appointment there was a tornado nearby and the weather conditions were horrible. I couldn't find the repair area so I went inside the showroom only to have a rude receptionist tell me it's right next to "that row of cars", pointing outside to a lot filled with nothing but rows of cars. When I finally found it the man who "greeted" me was so incredibly rude! He barely looked up from his computer and told me I need to go back to my car (in torrential downpour rain) and get my registration. I came back with it, he didn't even look at me, just grabbed my paperwork and walked away. Then, after several minutes came back and asked if I had someone to get me because it was going to be around two hours. I explained that I was told the repair time was typically 45 minutes but then asked him if there was somewhere I could just wait as I was standing in a garage with a leaky roof and puddles all around, no chairs in sight. He told me no and that there were many other jobs in front of me and that I should book earlier in the day. That's when I decided to leave as I had just driven 45 minutes in terrible conditions only to be treated like a nuisance and basically be sent home as they don't even provide a waiting area for repairs...that were not my fault! I could go on and on but honestly one of the worst customer service experiences I've ever had! Awful employees! And I never leave reviews...I would honestly be scared to go back there that's how poorly I was treated. read more

Stopped here to look at some trucks. Bob Springman helped me throughout the buying process. He took the time to get to know me, didn't push me on a sale, and was very patient in answering my questions! The contract department was very considerate in working with me toward a payment plan that fit my budget. Service was fantastic!!! Very patient and considerate. Drove home happily with a new truck. read more

Shop around for better prices. They don't match great prices regardless of what they claim. The manufacturer was offering 3k off and this dealership offered me 2k off. Who falls for this nonsense. read more

GARBAGE DEALERSHIP, tried to raise the price up 700 dollars because I was financing through my credit union instead of them. Told me one price when I came there to test drive the car and when the next day I called the salesman to give him the fax number to send over the sales form he informs me that price had to go up $700 because it was a cash deal since I was going through my CU and not through them. I told them no way and that we didn't have to make the deal (especially since I told them before I even went to the dealership that I was going to finance through my CU and they said no problem) the salesman then said let me ask and I will call you back. Now the salesman manager calls me and gives me all the excuses of why he has to go up on the price and I tell him no the same way I told the salesman, the mgr puts me on hold and comes back to say he will wavy it and send the sale form over. Well CU receives the fax and what do you know, the base price has been upped from 18,687 (before fees and taxes) to 19,192 a difference of 505. It may not be the full 700 but you added it in like I was not going to notice it! That says to me that you are a liar and a fraudster. You lost a little over 20k for being fraudulent! read more

Sleazy, unethical, liars with BS sales tactics...don't shop here. I live over an hour and a half from this dealership, but they had the car that we wanted to buy. I negotiated on the phone with one of their sales reps over a 2-day period, during which I asked not once...not twice...but THREE times if they would be charging a "market adjustment fee" on top of the MSRP. Was told repeatedly "no". On that basis, I agreed to pay MSRP and drove the 90 minutes each way for them to appraise my trade and to purchase the car (again: on the MSRP). When I got there, the salesperson I had been dealing with was "unavailable" and the new sales person told me there would be a $5,000 market adjustment fee on top of the MSRP. I completely lost my mind -- loudly and publicly -- at which point the GM came over to me and confirmed the additional fee but offered to "meet me half way and reduce it to $3k." I gave him a piece of my mind and left the building immediately. I shouldn't be shocked that a car dealership lies, but none of the other dealerships with whom I've negotiated and purchased from recently were such brazen, outright lying scum as Bob and Tony at Galaxy. If i could give zero stars I would. read more

Stereotypical car dealership ,will spare you 6 week novella, it's fair to say what you might fear about car buying happened here at Galaxy Toyota. Nonsensical financing options, price changes, and failure to deliver all resulting in me having to walk out and start again at a better more honest dealership. Terrible experience........Sales, finance and management. My recommendation is to skip this place . read more

The service was terrible. Had to wait 10 minutes for the person at the service center to open the maintenance front door. He had an attitude the entire time and was not very nice at all. I expected more from Toyota. read more

Buy your car anywhere else. I bought a CPO Prius from Galaxy Toyota, only to find out that the car was never certified with Toyota (scammed). After causing a fuss and complaining online, they agreed to send the paperwork to Toyota to get me the extra warranty and special CPO APR of 3.9% instead of the original 7% they offered for a used car. I had to drive 3 hours back and forth and take a vacation day to sign for the right APR. Now they have sat on the paperwork (despite the ENORMOUS fees they charge for doing the paperwork in the first place) and my temporary plates have expired. I won't be getting new plates for almost a week and no one has any answers for what I should do in the meantime in NYC with a car I have to move every other day due to parking regulations but legally can't drive anymore. My car is now at risk for expensive tickets and impounding because these people don't know what they are doing. See all the terrible reviews? Wish I did. Save yourself time and money and drive to another dealer. read more

My daughter was in a car accident and her car was totaled. We decided on a Toyota Rav 4 (in white). We spent all week online and on the phone trying to get one. After many online phone calls, we finally got a price that seemed better than everyone else, but was far away. As a last ditch effort we called Galaxy and told them what we could get the car for, walk out price. I was placed on hold and she came back and said yes, the manager would meet the price. After buying many cars in my life, I was sure when I got there the price would have extra charges. To my surprise, the manager had the number written down, and sent me out with Chris Reeves to see the car. Chris was great, was quick with the paperwork, and there were no surprises. He knew I was a little nervous about being in the showroom with Covid going on (there was one customer without mask, which I was surprised). My husband came back with me to pick up the car that night and he had rest of paperwork ready to sign quickly. The smoothest car buying experience I have had. read more

If you interested in purchasing a Toyota, stay away from Galaxy Toyota in Eatontown, just another highway dealership. I was on the move from New Jersey to South Carolina and was right up front from the start. The deal I received on a 2019 TRD PRO was not a fair deal. The approach by the sales team after explaining that I would be moving and was concerned about taxes and registering the car in another state was unprofessional. If you plan to move from the one state to another, due your own independent homework and don't rely on others to be honest. There's sales tax in the Garden State which you'll pay and when moving to the south they tax you again in another way. The end result in this deal was an overpriced vehicle, additional inflated costs that they called adjusted market value. ($5,000.00) dollars to be exact. There's The Parts Department told me they were unable to order a specific part for my truck, not available from Toyota. When I brought my vehicle in for service at a dealership in the south they had the part in stock. I had a simple question for the Service Department which was why my I-Phone 8 Plus would not charge in the newly designed charging port in a $52,000.00 truck, guess what still awaiting an answer. Its been months for a reply as to the problem, that these trucks do in fact have a problem with I-Phone compatibility. KbayMarine U.S.MC. read more

They list a car at one price then raise it $1000 and won't honor original price or communicate about it. I would never trust a price or the sales people there. read more

This dealership is garbage. I would take your business elsewhere unless you would like to be lied to and left high and dry. To start, the sales manager lied to justify a higher price , then he snickered at the end of the negotiation, which is usually a sign someone is lying. Next, we needed an accessory installed as part of the deal, which they added to the contract and IOU. However, the Parts manager lied and never ordered the part, saying it was "on backorder". I had to go somewhere else who did the work in 48 hours that these folks could not figure out in 35 days. Galaxy just cut a check for less than the price of one part as their "solution". Next, while working the part issue they began screening our calls, to which even the general manager was avoiding us. Finally, we found out that they never filed our registration paperwork with the MVC until almost 2 months after we purchased the vehicle. The temporary plate expired a while back and they did not want to help with any documentation regarding the situation, but instead blamed it on COVID. Take you business somewhere else. Galaxy Toyota lie, cheat and steal to make their way and take advantage of the community. read more

Good price for purchase and salesperson was good. Decided to lease based on agreed upon sales price and think they took advantage of us. Dealing with finance was the worst experience ever. Either dodged or refused to answer our questions. Left message to discuss with salesman next day and haven't heard back after 4 days. Left message for finance person and haven't heard back after 3 days. Clearly don't care about customer service. If you have a choice of any other dealer, you should go elsewhere. read more

The service department at this dealership is absolutely horrible. The person who checks you in is on commission, so make sure you check your bill. They will bill you "in error" in case you don't catch it, and also bill you for warranty items. They also damaged my car and then denied it, quite rudely. Stay away, even if you have to drive further. read more