I love this dealership. Honest and so friendly and the new location is so nice. Keith and his team…read morehere do a great job for their customers.

i bought my 3rd Subaru July 1, 2025 - 1st Subaru bought in 2016 - from Brandee T and Keith A. They…read morehelped me find a Great car - helped me with all the processes and made me feel great about the purchase. Nine years i've been depending on the service and folks at Subaru in Chattanooga - they make me feel like I am known and important- I'll continue going to Subaru in Chattanooga and referring my family and friends to Subaru too! (Have had 7 total family members, friends, and coworkers go to Subaru to buy a vehicle!) Thank you to the staff at Subaru for a great experience over the last 9 years! Margaret G

My service was impeccable. They got my car fixed in half the time. I thought it would take. Great…read morecommunication and friendly service. I couldn't ask for better service.

Terrible place !!! They charged me for parts from the dealership but used junkyard parts. they…read morecharged me $762 for bolts and screws!! Do not take your vehicle there!!!!

I had flowmaster 40's put on my Lincoln mk Lt. I wanted something subtle and Michael said " trust…read moreme you'll like it" they finished but did not call me and the end result sounded factory. As far as I'm concerned they ripped me off by $350. Fkng a holes.

Went to maxi in red bank over the thanksgiving week while out of town and needed a new water pump…read more Upon initial contact the gentleman was nice and worked me in since I was close to the shop. When I arrived the gentleman at the front desk was bothered by the fact that I was dropping it off and once I told him I had already spoke to someone that was going to get the car in and do the repairs, he reluctantly took my keys. My wife calls to check the status 4 hours after drop off just trying to come up with a game plan as we were over 500 miles away with no other transportation. The gentleman the. Told her it would be close to closing or a little after, so I got there at closing and buddy that mechanic didn't even let me finish speaking before he started being a complete jerk. The family that took me to drop me off, went in with me and left just as floored as I was at the way they began speaking and treating us. The morning after picking the car up at 10pm the night before, I checked the pieces under the hood to find everything they touched had been broken that was brand new when I dropped it off. Was finally able to speak to someone after providing proof from a local to me repair shop that even stated the issues were a result of the damage. The establishment refunded me for the labor cost that we paid to have them screw our car up and then had the nerve to blame everything on the mileage of the vehicle and my rudeness was the cause for the issues we are having. I requested they pay for the damages they caused to my vehicle and they have ignored me since then! I would not recommend this business to my worst enemy. They are a joke and will come up with every excuse to not be held responsible for their crappy work. I have pictures of everything and if I could post them here, I would! Beware and ask around before using them because I have already heard of two local people that I know of in the last little bit that have gotten their vehicle back messed up and they refuse to fix the issues they know they have done wrong. This place is a joke that preys upon honest people that need car repairs! Don't use them!! I understand everyone has things going on that can complicate their day or make for a long day but that is life and no excuse for poor service and work with no quality at all.

I had some complicated problems going on with my GMC Terrain. I was just hoping someone would give…read moreme an honest assessment to help to get my car back in decent shape and to hopefully add a few more years of being able to use this vehicle. In spite of many costly options, the manager here quoted me just under $300 to take care of the other options were $2000. He had my best in and that's all I was looking for. That's all you can ask for if you ask me as far as trying to find a good mechanic. I highly recommend them. Brad was great in every way!

They charged me over $400 for a new battery, which I never needed in the first place and didn't fix…read morethe problem I was having with my car. They seemed very unprofessional and not very knowledgeable, like they were guessing how to fix it and never sure what the real issue was even after the diagnostic. I realize every problem isn't always going to be obvious how to solve, but it was the fact they charged me so much for something I never needed. They also aren't good at communicating with customers and it seems like they're not even good at communicating with each other. Different people would answer my calls and have no idea what another person was doing or what progress was made on a certain car. Every time I called they would put me on hold, and then transfer me to someone else just to tell me ANOTHER person will call me back when they get the chance. The first time it took them an hour to call me back, the second time they never called me back. They are your typical car service scammers who don't even seem qualified to be working there in the first place. I am not the only one who has had bad experiences with them, my dad has as well, pretty much same issues. Please take your car anywhere else.

Love this place! They saved us on a Sunday when they were closed and one of our trucks broke down…read moreon a job site. Worked with us and got the truck running quickly. Detailed, on time, great service. Would not hesitate to send my grandmother to Jonathan and the mechanics over there to be taken care of.

Still the best Automotive Maintenance and Service Repair Shop in Cleveland Tennessee. I've been…read moregoing to Smith ever since 2017 with many cars, though from 2017 to 2023 my account was under a different name. Nevertheless, I've taken at around six cars to be in their care throughout the years.

These people are dishonest and will take your money. They do half the job and charge full price. My…read moretruck broke down 6 months after they did what they did. I took my truck to a reputable shop. I then found out that top tech didn't do the work i was charged. They replaced injectors but didn't clean the fuel tank or fuel line. They did not change the fuel filter. Thats why the injectors stopped working after on 6 months and 15k later. The new shop did the full job and got me on the road for 7 thousand less. Stay away from these dishonest people. They will tell you one thing and do nothing to fix the problem. Dishonest! dishonest!

As a woman, it can be intimidating dealing with car repairs because there's always that worry of…read morebeing taken advantage of. That has never been the case with Top Tech. They have always treated me fairly, respectfully, and honestly. I drive an import, and repairs can get very expensive. I usually research the issue before I go in, so I have an idea of what's wrong and a ballpark price in mind for parts and labor. Top Tech's pricing is always very competitive, often two to three times less than what the dealership would charge for the exact same service. The quality of their work is excellent, and they stand behind it. My first experience five years ago sealed the deal for me: a speed sensor went out, which put my car into limp mode. Every other shop I called didn't want to touch it. They didn't believe me that it was just a speed sensor issue and were convinced it was the transmission. Their solution was to tow it to the dealership. Thankfully, my tow truck driver asked if I had tried Top Tech. He called them, explained my situation, and they didn't hesitate. They jumped right on it, confirmed the issue, and gave me a fair estimate for both parts and labor. That repair alone saved me hundreds compared to the dealership price plus a long tow. Since then, I've been a loyal customer. Oil changes, brakes, water pump, serpentine belt, squeaking pulley and all required maintenance, Top Tech does it all. They always provide an estimate before starting work and stick to it. They never try to upsell me or take advantage. Their staff is polite, respectful, and professional. Because of their honesty, fair pricing, and quality repairs, I am a customer for life. I highly recommend Top Tech to anyone looking for a trustworthy repair shop.

I appreciate the free look under the hood but I guess you really get what you pay for. I'm frkn…read moreblown away you don't know if a Ford Explorer is supposed to have a part or not. You're supposed to know how to fix cars but bing ai has told me more about my car than you. Let ME tell YOU, IT IS MISSING A PART!! I gotta wonder, INCOMPETENT????? I don't want you anywhere near my car. I think you're lying or ignorant. You wouldn't stay in business if you blew off every customer like you did me. What about me makes you not want my business??????? You act like you don't want to, or don't know how to help me with this simple issue. Either way that's every reason to never bring my car to you again for any reason. My god if I put my mind to it I COULD DO THIS I BET! But I'm not a mechanic, I wanted you to do it.

Requested an alternator be put in my vehicle to which they called back and asked why and said it…read morelooked like a battery needed to be replaced, they charged me 291$ for a 120$ autozone battery. To which the problem was still not solved and I still need an alternator, had to tow my car from fort O to collegedale to my old trustworthy mechanic because obviously these folks ain't it.

If all you need is an oil change, tire rotation, new tires, or a front-end alignment, this place…read morewill get the job done. But for any major repairs, I strongly recommend taking your vehicle elsewhere. The communication here was poor. Back in March, I brought my vehicle in for a transmission issue. After their inspection, they told me the transmission needed to be replaced--an extremely expensive fix. It felt like I wasn't getting the full story and that they were more interested in replacing parts than truly diagnosing the problem. Thankfully, I sought out a transmission specialist for a second opinion. He diagnosed the issue correctly, repaired it at a much lower cost, and didn't require any money upfront. I've had my truck back for about four weeks now, and it's running perfectly. In fact, the transmission is now operating about 30 degrees cooler than before. Bottom line: Great for basic services, but be cautious when it comes to major repairs.

I'll start by saying that I strongly dislike buying a vehicle because I not a fan of being sold…read moreanything. Too many car salespeople are fake chummy. That is such a turn off to me. Looking for a new truck brought me to Don Ledford because they had a midsize truck that was close to what I wanted. When I called to inquire they put me in touch with Lucas Norman. Luke was young and that worked in his favor for me, because he has yet to take on the typical car salesman vibe. Very polite and personable. He did a great job of explaining all the benefits of the truck I had my eye on but a used full size truck caught my attention and I decided it going to be my new vehicle It took a little negotiation to meet at a price we both were ok with, but overall the experience was pretty painless and I drove away happy with my new truck.