I had a pleasant experience with this facility. I am an over thinker by nature, so I like to triple…read morecheck my documents and such. They do a great job with reminding you of what is needed. Sending out multiple emails and text messages, up until an hour prior to your appointment. The only issue I had was them asking for a secondary form of picture ID, since my driver's license is from out of state. Now I wait to see if it's acceptable.

I have never been so frustrated with people as I have at the passport office in Placentia and the…read moreLady working in the front information desk. I scheduled a 1pm appointment showed up at 12:40 like it says on the website. My wife showed up a few min late for the appointment while I was on time and they have zero flexibility and are just straight up rude. They could have looked over the papers, started processing the papers, done everything to help us but they refused because of their regulations. And I get it there are rules but the lady was absolutely 100% rude the entire time. Don't go here!

Saved my international trip! 3-day turnaround…read more This review is long overdue! I found myself in a major jam with international travel approaching and a passport expiring in five months. Trevor and the team worked around the clock to ensure I had a renewed passport in my hands within just three days of my request. Not only was Trevor incredibly responsive, but he also provided clear, concise guidance on all the paperwork, which took the stress out of a very frantic situation. If you need a passport handled with speed and professionalism, look no further. Thank you, Trevor and the team, for the miracle turnaround!

I have to admit I was nervous about sending my passport off to some location and some person that…read moreI've never met before but Trevor and the team did a great job on my Chinese visa and I was very grateful for the prompt communication!

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Elaine is the best ! Great customer service ! I called several travel agents, Elaine explained…read moreeverything very clearly.she finished the application very quickly while I was in her office Gene

I tried to get my own visa on the consulate website but it was glitchy and impossible. Elaine made…read morethe process easy with a google form. She was quick to respond to texts and questions too. Highly recommend!

In and Out both times! My wife needed ink finger printing and I needed a live scan! The Gentleman…read moreis friendly and very knowledgeable of his trade! The best pricing in the area as well. Satisfied Customer and will definitely continue using the services!

Brought my wife in. Process took less than 10 minutes. Maybe 5 minutes. Very efficient and easy…read moreprocess. Love this building and their lush foliage.

Helpful in assisting me in applying for and attaining my 3 year old son's Chinese Visa. The process…read moreis always somewhat annoying and strict, but necessary, I guess. Their office suite is in the Diamond Star building in Hmart plaza on the 3rd floor. Call in advance to set up a time to go and have all of the docs ready. The cost was $260 for everything - on expedited return. Efficient, responsive, gets the job done pretty quickly. Their prices are a bit more expensive, but they'll take the stress and annoyance out of having to apply for a visa yourself - unless you'd rather DIY and go through the cumbersome process on your own!

David and Karen are EXPERTS in all things CHINA, which is what I needed their help with…read more David has been helping me and has answered all of my questions and they will go the extra mile to help you. Especially if this is your first time to China, you REALLY should talk to them. They will provide excellent service and the BEST FARES you will find. Additinally they can give you tips about where to go, what is best to suit your needs, etc.

Rochelle helped me do my live scan today for my new job and she was fantastic! She made the process…read morequick and easy for me and even congratulated me on my new position.

Wasn't open, didn't answer calls at all. Waited 30 minutes at opening and then went somewhere elseread more

Mr. Mahdavi is a true life saver and angel in disguise. I drove all over town looking for a live…read morescan and every single place was closed or weren't able to do it. Thankfully Mr. Mahdavi was open and generous enough to print me the copies I needed. He's the only guy I'd trust with my live scan!

Fast and quick and good guy! I would recommend to anyone…read morelooking to get a live scan fingerprint!

Highly recommend Silk Road China Visa Services! I live in San Diego, and before finding them I had…read moremade several trips to Los Angeles trying to get my visa resolved with no success because I had lost my original Chinese passport. Tiffany was patient, professional, and very helpful throughout the whole process. She carefully guided me through every step, communicated clearly, and never gave up until everything was completed. Now I have my visa, and I'm very grateful for their help. Trustworthy, efficient, and easy to work with. 10/10 would definitely recommend.

Tiffany was very easy to work with. She communicated clearly, knew exactly what information was…read moreneeded, and made the entire process smooth and convenient. She even came to my workplace to pick up my passport and later returned it after the visa was completed, which made things so much easier for me. She was accommodating, professional, and understanding throughout the process. I highly recommend using Tiffany's services if you want a hassle-free visa process.

I caught a bad flat tire that chewed up bad last night and got super stressed it was my first…read moreone--Chris with roadside assistance was quick and efficient in changing it to my spare and gave me good wisdom on life and automobile advice going forward. I wish him all the best and was very satisified. Overall exactly what I expected with great service.

Amazing customer service, DMV registration is fast and sufficient, facility is clean and everyone…read moreis friendly.