Reduced staffing means office is not open to walk in. Only doing business by appointments…read more They need to get back to pre-pandemic operations like most other businesses

We wanted to purchase JR rail passes so we contacted IACE and submitted the required information…read moreonline. My wife also spoke to their NY office and they helped coordinate an appointment for the following day. IACE travel is inside the Bizhaus building. We paid in advance so the IACE representative had our tickets all printed up and ready to go. We were in and out within about 5 minutes. We recommend IACE if you are interested in travelling to Japan.

Vicki did it again! She NEVER disappoints. This is our 3rd trip to Europe planned with Vicki…read more Technically this would have been our 4th but because of Covid in 2020, we had to cancel our trip to France. Vicki's expertise in every minute detail of our trip was thought out carefully and perfectly executed. For every trip that we have booked with Vicki, she has always advised us to purchase travel insurance. Thank goodness for her insight as our France trip had to be cancelled in March of 2020 due to Covid, we recovered every cent that was prepaid when we cancelled. This summer, we booked a 3 week trip to Italy for our family of five. I knew that I wanted to visit the Puglia region, Amalfi Coast, and Tuscany. Aside from these three general regions, I left it up to Vicki to help decide what cities within these regions to stay. We also wanted to have a car rental to explore but also travel by train because my husband loves to travel by train. Our 3 week journey went seamlessly well. We visited Matera, Bari, Lecce, Positano, Sorrento, Florence, Lake Como and Milan. Vicki made sure our car rental was large enough to fit our five carry ons suitcases and three teenagers for 11 days. Vicki suggested not having a rental car in Lake Como as it's better to use ferries to travel in the area. Our hotels was always centrally located to allow us to walk to restaurants and sights. When we took the train to our next destination, our hotel was within a7-10min walk from the train station. Transfers from train station to hotel was planned, transport from hotel to airport was set in place. Everything that needed to be planned, Vicki was on top of it. From reminding us to renewal our passports to obtaining an international driver license, no stone was left unturned. The best part of working Vicki is that she knows our family likes and dislikes and was able to help us planned a trip that fits our personalities and needs. We did not get a generic itinerary, our itinerary was carefully curated with Vicki's expertise in the region. Our accommodations were top notch, always centrally located, and close to transportation. Even after arriving in the various cities, Vicki was sending restaurant recommendations for each city we were at. It was reassuring to know that she knew where we were while on our trip and that she was a text/call away if needed. I'm grateful to have an amazing travel agent in Vicki. She has made every trip we've had effortless, enjoyable, and memorable. I can't imagine planning a trip without Vicki's assistance. She's truly a gem.

Sharon arranged my dream trip to Dubai and the Maldives recently and it truly was the "Trip of a…read moreLifetime!" From the very start Sharon made me feel so comfortable and walked me through how to make the right choices and experience the best trip I could ever have. From the choice of hotels and Viator tours and absolute luxury at a reasonable price, Sharon was the best Travel Advisor anyone could ever want. Her enthusiasm and excitement and ability to understand my needs were outstanding. I can't say enough wonderful things about working with her on my dream trip! Now we are arranging my #2 Dream Trip to Italy and I am beyond excited. With her assistance this trip covering the most beautiful spots in Italy will allow me to float on the clouds while learning and seeing so much about this interesting country. I can't wait! I highly recommend working with Sharon to arrange your Dream Trip wherever it might be!

My wife and I were overwhelmed trying to plan our Europe vacation this summer. We found Regina and…read moreshe made things so much easier. The planning was such a load off of our mind and the vacation went absolutely perfectly. It really made things so easy and as stress free as possible. My wife and I will definitely come back to Regina for future vacations

Regina helped us to schedule the most incredible Europe vacation for our anniversary. Without…read moreRegina we would not have been able to take this trip - every detail was taken care of from flights to hotels to transfers from airports and train stations to tours and activities. It's very overwhelming trying to navigate this on your own so having a trusted resource that knows how to get this done was incredibly helpful. We also had a little issue with a hotel in London and all we had to do was call Regina and she was on it. I highly recommend working with Regina she will make sure you have the trip of your dreams.

When I called, the lady she said my name is Kobayashi?! she…read morewas rude and was not helpful at all. Once I stopped talking on the phone, she hang up on me without saying good bye or thank you. If she is not happy, do not work at travel agency. I think that is why this branch closed.

Amazing! Amnet is amazing. What I couldn't figure out in two…read moreyears, took them all of basically 30 minutes and a couple other finer details, but pretty much the outline of my trip was done in one brief call and an email or two! Atsuko was resourceful and helpful! Planning on heading back in the Fall, and I plan to use Amnet again! Hope atsuko is again available to assist !

We recently worked with Samantha and Tahiti Legends to plan a return trip to French Polynesia. Our…read moreexperience was seamless and personal. Our questions were always answered quickly and the team responded so fast to a few minor hiccups while we were traveling. I highly recommend this company for your travel needs to the area, they are knowledgeable and will make sure you have an incredible experience!

We booked our Bora bora trip by Tahiti Legends thru a referral of a good friend. Samantha Worthen…read morewas our booking agent. She reserved all the excursion activities for us, helped up booked dinner reservations. She contacted the resort to make sure we have our massage sessions reserved. She responded to all our questions and concerns. She made sure our flights and transfer to the island went smoothly. Great service and experience overall. We were treated like royalty by all the managers. Thank you so much Tahit Legends for making our Bora Bora trip a memorable once in a lifetime experience.

We used Alexa for our most recent holiday through Europe and over all the experience was good. The…read moreprivate connections and greeters at the airport took all the headache out of travel. The reason for 4 stars instead of 5 would be that I don't feel like the trip was very tailored to our interest. It would've been nice to have a call before the trip and go through the itinerary. This is mostly concerning the driving tours, while it is a nice idea to get a driving tour through a new city, it's not the most pleasant when you can not see any of the attractions you are learning about. I also feel like I had to be the one initiating the contact with Alexa, and then waiting (sometimes days) for a response. For the price paid I would've expected more catering to the client. My last concern would be that I canceled the second of our driving tours, 3 days prior for the reasons mentioned above, additional it was over 100 degrees and the tour was in a vitiate fiat, and the tour was not canceled. Wasting the driver and guides time. While Alexa's services did make our trip easier, in the future I would choose a more experienced travel agent who takes time to cater to clients wants and is more responsive.

Alexa is the ultimate secret weapon. She planned the ten day trip of a lifetime to Japan for my…read morehusband and I. Tokyo, Hakone, Kyōto and Osaka. We gave her a budget and she ran with it. She organized private transfers where it counted most, scored reservations at gorgeous hotels in the best neighborhoods, booked walking tours with really fun and interesting locals and selected the best seats on the Shinkansen for viewing Mt. Fuji. She was flexible with our specific requests and gave us some leisure time to explore on our own. The app she uses is massively helpful, and includes interesting and useful information, etiquette or otherwise, for traveling in specific countries. We felt so taken care of, and when our flights home hit a massive snag and delay due to weather, she immediately jumped into action to make sure we got home safely and efficiently. We are grateful to her for her expertise and professionalism, and would absolutely recommend her services if you're looking for a truly special and unique travel experience.

So grateful that Lisa booked my vacation! I connected Lisa to my cousin who was planning a wedding…read moreand they decided to book Punta Cana, DR. Best decision ever! Lisa was patient w/ booking all guests, including myself. The wedding was at the resort, Dreams Punta Cana. Every second of our stay was above and beyond what we could've expected, the wedding day was perfect. Lisa did a great job helping my cousin along the way. Please please trust Lisa with your next trip, she will not let you down. Ps. Always get travel protection and airport transfer! It'll save you!! Thank you Lisa!!

Lisa took care of all our travel plans to Greece Mykonos and Santorini We just returned on Monday…read morethis week. She booked our flights and accommodations transfers everything!!! The hotels were world class with the best views on the property. All we had to do was show up. Can't count the times we booked our own hotels or Airbnb and were devasted when we arrived to see the poor conditions of the property's we picked out on our own. Lisa takes all that guesswork and false information out of the equation Can't say enough about Lisa. Do yourself a favor and call her before your next trip Cheers Marla and Jeff hesth

Seaside Concierge is a really an amazing company. We hired this company to help with puppy pick out…read moreday and vet visit. Iilicia was full of great ideas. She was fast, creative, organized, and was considerate of our budget. Her customer service goes above and beyond. She even helped me get organized with paperwork. I have seen first hand how creative this business owner is. Thank you iilicia for all your hard work!!!

Working with Ilicia through Seaside Concierge has been such a pleasant experience. I am a VERY…read moreparticular person. If I'm spending hard-earned money for something, I want it to be great, and when expressed my expectations for services like this, Ilicia did not disappoint. Ilicia was able to plan a Vegas party for my first-born - turning 18! I asked for specifics to make it 18-year old friendly, PLUS family friendly, and not only did she find the perfect space, at a better budget, but she worked to ensure things were legit, and even did video follow ups for the vendors out of state. I'm usually the planner and organizer, and Ilicia took all my stressors and worries away in regard to planning this bday celebration! I would 100% recommend Ilicia if you just need it to get done, and get done right!! Thank you so much, and here's to planning the next one!

"Tonight the western stars are shining bright again" (Bruce…read moreSpringsteen) We just returned from Trafalgar's ten-day "Western Frontiers" tour. We flew into Las Vegas and met our tour director and tour group for a Welcome Dinner, boarded a bus in the morning and took off for Zion National Park, Bryce Canyon and Salt Lake City. Next, we headed north into Idaho and Jackson, Grand Teton National Park, Yellowstone National Park, Montana's Big Sky Country, South Dakota's Black Hills and Crazy Horse Memorial, and wrapped things up with Mount Rushmore and the South Dakota Badlands before the tour ended in Denver. Our hotels were the Horseshoe Las Vegas, Best Western Bryce Canyon, Sheraton Salt Lake City, Mountain Modern Motel (Jackson), Kelly Inn West Yellowstone, Doubletree Billings, and the Rushmore Hotel. The tour included 9 Breakfasts, 1 Lunch, and 4 Dinners, and we signed up for a few of the tour's optional activities and meals with entertainment. Our tour kicked off with the group assembling at the Horseshoe Hotel and Casino in Las Vegas for a welcome party, a night on the town, breakfast, and a morning bus to Salt Lake City for Day #2. Day 2 included Zion and Bryce National Parks and an optional dinner with a country and western show. It was a lot of fun. On Day 3 we returned to Bryce for an early morning hike around the Sunrise to Sundown Trail, more or less parallelling the deep canyons and exposing us to some of the most beautiful scenery I've ever witnessed. Later that day, we drove North to Salt Lake City for a tour of the Mormon Tabernacle complex. Day 4 brought us to beautiful Jackson, Wyoming for a half day of dining, shopping, and sightseeing. On Day 5 we awoke to snow and visited Grand Teton and Yellowstone National Parks. On Day 6 we spent a second day at Yellowstone and were awed by its amazing scenery. On Day 7 we headed to Billings, Montana and the Buffalo Bill Center of the West Museum. We had a Western dinner Be My Guest experience with a local chef. The rest of the tour was loaded with great attractions - the Crazy Horse Memorial, shopping in Wall, SD, Mount Rushmore, the Black Hills, and Badlands National Park. HB was our driver, and our vehicle was a brand new 2025 Prevost H3-45. It was red in color and nicknamed Scarlett! Our tour director was John Rammelkamp and he did an admirable job managing our group of 44. It was an international group, with tourists from the Philippines, New Zealand, Australia, and the Netherlands joining the many Americans. He taught us a new word- "Tourons" meaning a tourist acting like a moron, for example parking his car in a parking lot bus lane. He set up a WhatsApp for the group and shared each day's itinerary and time schedule with us. He played music and showed videos on the bus to break up some of the longer legs of the tour. He was fantastic. Our tour ended with a group dinner and a MAKE TRAVEL MATTER® Experience with Lakota Tribe Member Stephen Yellowhawk. This was our first tour with Trafalgar and we very impressed with our tour and especially the wonderful planning and entertainment skills of our Tour Director John Rammelkamp.

Recently did the five epic park tours. It was well planned and organized . The tour guide Dave did…read morea great job with his driver Roland . The tour has a fare amount of bus time due to park distances . But Dave and Roland kept us entertained and informed . I feel lucky to have gone on a beautiful trip.