I was referred to the Elman Retina Group by my opthamologist at Physician's Eye Care. I have…read moreglaucoma and floaters, so I feel like I'm in good hands with this team of physicians. The doctors always explain what they are doing and are polite and respectful. It is easy to get an appointment and they have emergency phone 24/7.

Today I spoke to Dr. Elman re: my mother's appointment, and I was quite impressed with his…read morefriendliness & thoughtfulness.

The University of Maryland Eye Associates is dishonest and double bills for services that should be…read morecovered on a single visit. This appears to be price gouging of patients and insurance companies thus increasing the costs of health insurance. Some state or federal agency needs to look into their practices. I booked an appointment with Dr. Courtney Goode of UM Eye months ago because my eye doctor had retired and I needed new eyeglass badly. The receptionist, told me I would need to return for a second visit for a prescription because my insurance company would not reimburse them otherwise. That didn't make sense to me but I decided to speak with the doctor. Next, a technician, not a doctor, took me to an eye exam room and informed me that I would get a full exam on the first visit but a second visit was required for a prescription. She said that my insurance did not cover vision or dental. I informed her that this was never the case before. For years, I got an exam and prescription at the same visit. This tech told me this was their office's way of doing business. If I wanted a prescription and exam at this initial visit, I would need to pay $55 for the prescription. My copay with Aetna is $5. I decided not to continue the visit and left. I called Aetna immediately after getting home and was told that my insurance did indeed cover vision and would reimbursed me $200+ for the new glasses. I was then given names of eye doctors in that could give me an appointment within a weeks time.

I have had both good and bad experiences with Opticians and Optometrists The best experiences that…read moreI have had in Baltimore is at Bernard Shear Opticians. Their selection of frames is awesome. They have everything ranging from conservative to funky and edgy. The service is top shelf especially with Amanda Hellman. She is by far the best Optician I have ever had the pleasure to deal with. I took my girlfriend there and Amanda was terrific. Patient and engaged. Everywhere my girlfriend goes she gets compliments on her eyewear. Her prescription normally make her lenses look thick but not with Shear Opticians. I was browsing while there and ended up purchasing two frames which are both very kool! Melissa Shear is an excellent Optometrist so it is a one stop shop. I highly recommend! Make sure that you ask for Amanda!

I was scheduled at 5 pm when arrived i was told my appointment was 430 however I have a text that…read moreshows 5 pm I was told it takes an hour and he said I am closing at 5 pm well I will never go there again plus I will never renew my bjs membership I hope he gets fired

Today, I had an appointment with Barenburg Eye Associates on Park Avenue. I had a very pleasant…read moreexperience with Dr. Hur, Tech Selena & Tech Sharlita. It's refreshing to experience a professional, fast, and friendly service. The office was clean and had such a friendly atmosphere. I don't think I have ever had such a thorough eye exam in my life. I would definitely recommend barenburg Eye Associates to all friends and family. However, these 3 stood out above the rest. Super Friendly and Professional.

Dr. Cohen is great.........however…read more Issue I have is your staff and how unprofessional they are! I dropped off my glasses because my lenses were loose. Sheryl, which many other reviews mention is unprofessional and rude took my glasses, didn't take my information and I just left there completely confused. Monday she calls to tell me glasses are in. 2 days later I drive 45 mins to pick up and they are now missing. Solution ....we will call you when we find them. Perfect and complete waste of my day.... A week later ZERO calls about my glasses after I have left several messages asking for a call back. You should have your staff take customer service classes or find new staff to fit the kindness of the doctor. Its a complete mismatch! Your response on google does not surprise me as you still do not see from the consumers eyes. Once again as many others have mentioned this office lacks customer service. This response is non apologetic with starting as "Let me remind you" Oh and thank you for now telling me after I called the office Friday and today left messages for a PHONE CALL, not a text which mind you was not received on my end at 1:29 pm today. A phone call was asked of your office, not a text as clearly I did not receive. Thank you for telling me in a response to a google review that my glasses are back from the misplacement of staff.

Came for my follow up. The doctor that I usually see is no longer with the practice, so I saw a new…read moredoctor, Dr. Mahdavi, who completed a fellowship at the Narional Retina Institude, and is now a part of the practice. I was greeted by pleasant staff (as always) at this location, as it is my first time here. I was given an eye exam along with the standard dilation to check that the inner workings of the eye were good to go (they were). All of this was in preparation for my visit with Dr. Mahdavi. Upon my visit with Dr. Mahdavi, my first impressions are good. He had a great chair side manner, reminded me that he was indeed one of the fellows during my first visits at NRI. He gave me great advice in getting some drops for dry eyes ( making sure it was preservative-free) and I look forward to my future eye visits with him. All in all, thus practice is great at providing excellent eye care.

When I got home a girl called and demanded more money. She said THEY made a mistake and needed to…read morecharge me more. I didn't realize she made a mistake because she charged me what I was told the price would be (they are deceptive as well). So, I was about to pass out because my eye felt like a serrated knife being jabbed in and out, and I told her so. She started yelling at me "Give us more money, give us more money" into the phone, and I told her I needed to lie down because I was about to pass out from pain, and of course I couldn't really see and had to hang up. Somehow, after several weeks my eyes recovered and I went for another shot from someone different. This Dr was in a hurry and just jabbed the needle in my eye roughly and quickly, ran out of the room, and I ended up with deteriorated vision. If you value your eyes or your eyesight or your life for that matter, do not go to any of the places that are part of this chain. They are dishonest, deceptive, and only care about getting your money.

As someone with a few variations upon the theme of medical-phobia, my visit with Dr. Zuckerbrod and…read morehis staff at Ideal Family Eye Care was exceptionally rewarding and precious to me, from intake to technician services to the doctor himself to the optician.  The intake was the equivalent of "welcome home."  Shira the technician was amazing in her customer-empathy, perfectly balancing professionalism with sensitivity.  Dr. Zuckerbrod explained the condition of my eyes to precisely the depth I requested so that I would be informed but not nervous.  The first-class non-invasive technology marks wonderful progress from my experiences in other places in earlier times.  Finally, Ron the super-friendly optician really showed his experience in customer service (i.e. inform, explain, but refrain from pushing product) he gained from his prior experiences in ownership.  Overall, I clearly found myself among the right people at the right time at the right place, and it's great that both my wife and I now have had the wonderful experience of relating with the Ideal team.

Both Ron Eisenstein, the Optometrist, and the person who greeted me at the desk were some of the…read moremost warm and helpful people I've encountered in any appointment I've had. They guided me through the entire process of getting my eyes tested, checked, and made sure I was completely in the loop and understanding what was happening. The process of picking out the glasses frames kept up with the unbelievable service provided here, and Ron Eisenstein most definitely knows his glasses! He knew the top 2 I would pick even before I suggested any myself. Incredible. I would definitely come back here for more.

Incredibly disappointed and angry due to the long wait times and disorganization. Having been a…read morepatient with NRI for several years now (going on 4 years), today was the worst appt by far I've ever had with them. They were disorganized, slow, and overwhelmed. It makes me really hesitant to want to do any appointment with them in the future. I arrived at 2:47pm, early for my 3:15pm appointment. I did not finish my appointment until 5:34pm! I had hoped that maybe I would be seen earlier, but that was not the case at all. I waited a little over an hour just to be seen by a tech, with no updates given to me about why there was such a long wait time until I approached the desk. I waited for another 15-20 minutes after dilation to see the doctor. I informed the front desk staff that I changed my insurance and it was quickly forgotten about. - I will say, I could tell the front desk staff were doing their best (it was 2 of them), and they were polite and friendly. But sitting and waiting when I have an appointment for a routine visit (mind you, this is not Urgent Care) was ridiculous to me. -The office & bathrooms are clean, my doctor was nice. It is accessible by subway+bus. -I can no longer recommend this location if this is to be what's expected. I used PTO and made an appt for a particular time so it could be honored. If I wasn't going to be seen until 4:30pm, then I could have made a later appt and left my job later. Management of NRI needs to seriously hire more people, or do not take as many appointments in a day if staff are obviously unable to get every patient seen in a reasonable amount of time. A 30 minute wait is one thing, an hour wait is another. Very disappointed NRI. The Towson location is sorely missed, as I did not wait this long at their now closed Towson location.

I can only provide this review based on MY experience while being treated here for the past seven…read moreyears. My primary eye doctor referred me here after noting an eye issue he discovered on exam. The physicians here provided excellent care and service before, during and after my outpatient procedure. The office support staff are wonderful as well. And yes, some of those follow up appointments consisted of interns accompanying my doctor, but l was asked if it was okay for them to come in and observe. How else are future physicians suppose to learn? Its not like they did my outpatient procedure or were the only ones who conducted my follow up appointments. I definitely would have taken issue with that. They have offices in Towson, on Reisterstown Rd, Pine Heights. Ave. in Baltimore and locations near the D.C. area. As l said, for me they continue to provide excellent care and l will continue to visit for my follow up care in the future.

Dr. Kelman is kind, thorough, and incredibly knowledgeable. Will you wait? Yes. Is it worth it?…read moreAlso yes. My wife needed an emergency visit and Dr. Kelman fit her in despite having a completely full schedule. When she returns for her non emergency visits we always wait, but we understand that Dr. Kelman is likely fitting in someone experiencing an emergency.

Sr Kelman is a great doctor. He's super knowledgeable and super invested in his patients'…read morewell-being. Can't recommend him enough!