It started out with me looking for an enclosed space to store my 23.5 foot long pull-behind…read morecamper/trailer. This location is one of the only places in Southern Florida that would work...or so it seems.
I visited the property 3 times before I actually met a live human being. No posted "Office hours" on the door. Just a phone number. I called it, left 2 vm's over 2 days with nobody calling me back. Customer service on the phone is basically zero help. I never got a customer service agent on the phone where english is their 1st language.
The 4th time, I met Melissa and said (From just looking from outside) that I wanted to rent one of the biggest enclosed spaces they had since it had 2 roll up doors. One would easily fit my 10.5 foot camper in as the rollup bay door was at least 14 feet high. She told me they are all currently occupied, no vacancy and there is a waiting list. I asked her to please put me on a waiting list.
Flash-forward to Sunday September 1st; My wife & I are trying to eat brunch at First Watch during a heavy downpour. Food was wasted as I was trying to download and electronically sign a contract fast so I wouldn't lose the property. I had to go across the street to an Embassy Suites, log on to their common computer in the business center, open up my email, download, then electronically sign. Great. I got the unit...Only $916.00/Month! Hey, beggars can't be choosers. The price stung. A lot.
I visited the property on Monday September 2nd (Labor Day) to scope out the unit (#1507) and plan for storage. 2 hours later after going back and forth between Melissa and "Customer Service" on the phone with multiple calls and attempts at merging my other units I have rented finally succeeded. I got into the unit @ 1:30pm
At first I thought I was ripped off; Broken light fixtures that were smashed on the walls, both roll up doors; the powered 14-footer and manual roll up doors had all their brackets & fittings rusted. The motor strained to open an close the 14 foot door. The door began jerking on the way down, got stuck, then dropped @ a foot, then finished it's travel. So I went to Home Depot and bought a spray can of garage door track lube and squirted a heavy amount into both roll up door tracks. The doors don't have rollers. Only rusted metal plates that "Slide" in the tracks. I know from past experience that if the entire motor housing is shaking and the door is binding, it's not going to be too long when the door becomes inoperative. My luck, it'll be after 6pm when absolutely nobody is around and my unit would be left unsecured.
The unit from the ouside looks like it's a straight shot from front to back. Incorrect. The unit is angled on the interior at 45 degrees. So the smaller rollup door, I cannot get my GMC Yukon out of without stripping the paint off the car, or bashing the door opening sides.
The positive SHOULD have been that there was a breaker box with 50 amp service, 2 x 110v outlets that I could have plugged my camper into to keep the batteries charged up. But NO. "NO electricity will be brought into any unit" Says so in their contract too. I said..."But the service is already there". Melissa said, "No, It doesn't work". WOW Friggin buzzkill.
I couldn't sleep last night because I was fuming about how much I was paying for a crappy unit that wasn't taken care of. I decided today, 4 days after renting this useless thing that I would be cancelling my contract and finding something...anything else. I also felt completely ripped off.
I DID find something else...not enclosed, but covered...at half the price 12.5 x 45 feet long. Steel roof and cover along WITH POWER!!!
I went back today to remove a small amount of wheels, spare brake parts and some construction tools I just put there 2 days ago and said to the man working there I wish to cancel my storage. Guess what! NO MONEY REFUNDED. He also stated since I'm paid up until October, I may as well use the storage. NO THANK YOU. I apparently am entitled to not 1 cent back for the 4 days. Mostly I paid for aggravation...VERY EXPENSIVE aggravation.
This company, it's business model, the "Section 8" vibe and the way customers are handled completely suck.