I brought my 2017 Dodge Durango R/T AWD into the dealership on May 7th for a knocking/clunking…read morenoise when stopping and a check engine light. I understand I was a walk-in customer, but it still took 4 business days just to diagnose the vehicle, and the overall repair process lasted nearly two weeks. Communication throughout the process was frustrating. Every update had to be requested by me, and when I called during the second day I was told oil changes were taking priority over diagnostics. When I asked for estimates, I never received a proper written quote -- only blank emails with numbers and little explanation. The dealership eventually found broken/cracked EVAP lines, a leaking purge valve hose, a leaking ESIM, and failed motor mounts. The motor mount repair fixed the knocking issue, which I appreciate. One thing that really bothered me was being charged for an oil change that I neither requested nor was informed about beforehand. While I knew I was getting close to needing one anyway, it should have been communicated and approved clearly before being performed. Situations like that make customers question how often additional services are added without proper discussion. While the repairs appear to have resolved the issues, the customer service experience was disappointing. For having my vehicle for almost two weeks, I expected better communication, proper written estimates, and at minimum a basic wash/vacuum before returning the vehicle. Overall, the repairs seem fine, but the service experience and communication need significant improvement. Update*** noise is still there not quite as pronounced but still there..

Unfortunately, I HAVE to give 1 star in order to write a review. I've waited a few weeks before…read morewriting this review in hopes that the service manager Ricardo would make things "right". I purchased my 2016 Jeep Wrangler in 2019 and in the beginning if I had to have my jeep serviced I received great customer service. That is not the case for the last few times my jeep has been in the shop. The most recent visit was for an ignition check and to see if an alignment was needed and if so to do the alignment. I dropped my jeep off on 4/1 and picked it up on 4/10 and absolutely NOTHING was done to my vehicle. I will start off by saying that Sherry the advisor that was "helping" me was literally no help at all. There was ZERO communication from her, when I texted it was always the same story "a technician is diagnosing the issue" when I call I was left on hold and someone else who had no clue what was going on because they weren't the advisor handling my vehicle so they couldn't tell me much. This is the 3rd time Sherry has been the advisor for my vehicle being in the shop and every time there was minimal communication. Ricardo the manager reached out through text message and apolgized for the inconvenience and lack of communication and he said that the technician has reported "the vehicle is consistantly operating within the manufacturers specs". I then asked if the alignment was checked (as I had the 3 previous times my vehicle was being serviced) Ricardo assured me and I quote "I will personally verify that the alignment has been checked and performed if needed" AND he also assured me that my "vehicle will be ready by end of day" and he would throw in a complementary inside/outside detailing of my vehicle. Well, I went to the service department at 5pm (end of day) to pick-up my jeep that was supposedly detailed and had the alignment checked ... but there was literally nothing done to it. In fact I spoke w/ the technician who supposedly checked my vehicle and told Ricardo that "the vehicle is consistantly operating within the manufacturers specs". He said he was never given the service ticket and he started my vehicle for the first time to bring it around to me and the alignment was NOT checked and detailing was NOT done (I told him that I apprecaited his honesty, and let him know that this is in no way his fault). During that time the other advisor who was there (NOT Sherry because we all know she has no communication skills) informed me that nothing was done to my vehicle and that is apparently an ongoing problem with Ricardo & Sherry and they fabricate issues with vehicles to receive a higher commission. I reached out to Ricardo asking why nothing at all was done to my vehicle and he said the alignment check was done and he apologized for not reaching out because supposedly the "technician found that my outer tie rods were seized, and the vehicle was NOT supposed to be released". How did they determine the outer tie rods were seized if my vehicle was literally not touched the entire time it was in the shop. I asked Ricardo to please provide me with the print out of the alignment report that has my identifying information and showing this "problem". Apparently Ricardo spent the day looking through past alignment reports for 2016 jeep wranglers w/ outer tie rod issues so he could fabricate the report to cover his ass. I was NEVER supplied with the information I requested and he never had the common courtesy to reach out to even try to explain himself. Apparently this is an ongoing issue with this service department. Unfortunately, the month prior I took my jeep to them because it broke down and they claimed I needed the transmission replaced - I paid $8000 at that time and now I'm wondering if it truly needed to be replaced. The lack of integrity in some people is truly sad. You expect people to do better and want to actually do their jobs correctly. Their customer service is absolutely horrible and I hope more people speak out against them so they can get decent people working in there again!

Received a "match 3 symbols to win" mailer from this dealership. The layout clearly ties symbol…read morematches to specific prizes (e.g., $5,000). I matched the symbols shown and called, who told me to come in to claim my prize. I went in, only to be told that the symbols don't actually determine the prize. Instead, the prize is decided by a separate verification process. I was given a $2 scratch-off ticket. This is designed to make you think you've already won a specific prize when you haven't. The main message and the actual process don't match. If this is how they handle marketing, it raises serious questions about trust. Hard to feel confident doing business (especially buying a car!) from a place that operates this way.

I bought a used car here and will never come back again. After selling the car, their customer…read moreservice is HORRIBLE (not responsive and not delivered as promised). I am sharing my story so hopefully someone will learn from my mistake. For the context, I have bought multiple cars used and new from different dealerships. I know what the norm is and so far this is my worst experience. There were some dent/straches on the car that they promised to fixed. They also promised to provide the front license plate bracket. I made the purchase on Monday and they promised to have the vehicle ready 10-11am Thursday. Because I live 2 hours away, they offered to meet me halfway when I pick up the vehicle. Guess what, it's Thursday evening now and they haven't confirmed when I can pick up the car. There are plenty of communications in between. They made all the promises while trying to sell the car but after that, good luck! They keep saying they will confirm the pickup time the next day. Am I supposed to sit around, not working, and wait for their confirmation? And not only me, but the person who is going to drive me to pick up the car has to sit around and wait for their confirmation. A couple weeks later, I texted them reminding about the license plate bracket and inform them that I never received the email with all the paperwork regarding the car purchasing. A month later, I received the license plate with the bracket (no phone call prior to mailing it to me) and still no email with the requested paperwork. I texted them again two days ago and no response. They clearly over-promised and not eve delivered the basics. This is below expectation customer service and unacceptable. Hope everyone can learn from my mistake and stay away from this dealership.

Cole at Lexington Park Ford delivered an amazing car‑shopping experience. He didn't just help me…read morefind a vehicle--he helped me find the vehicle. The 2025 Bronco checks every box: the look, the drive, the feel, and all the extras I didn't even know I wanted. Cole's expertise and dedication made the entire process easy and exciting. I'm thrilled with my purchase! .

Bought a used vehicle from them which they claimed was inspected. Drove the car home under 200…read moremiles and noticed an oil leak. Had a local mechanic lift car and show me the car had been leaking for a while and not addressed. Called dealership and they say they will not help even though car is under 30 day warranty.

I've been taking my vehicles here for the past six years since I moved to SOMD. These guys are…read morealways honest and that's a big deal to me. They always keep me updated as to the status of my vehicle, instead of me having to call them. The cost of the repairs is always quite reasonable especially when compared to the dealer. I really like Cheseldine and won't be going elsewhere.

Use to go here all the time, always get the number one. Last time the door jams were not done and…read moretoday I got tire shine on the passenger side and none on the drivers side. I should have walked around. I will not be leaving tips on top of the number one anymore.

I was having issues with my A/C and knew who to take my vehicle too. Adam provided excellent…read morecustomer service. He was very detailed and informative. You dont get this kind of service at other mechanics shops, let alone from men. Awesome customer service and auto technicians, the best around!

I like this place…read more they can do basic maintenance, or replace your engine. YMMV. This is my go to place for oil changes and the like. They can replace tires too, like they have for me at a competitive price. Still cheaper than a dealer. I did find a better price for a transmission rebuild at another location, but I am confident Four Ts could do it. Nice to have competition in the area. folks, if you need honest car maintenance players in the area, this is your garage. Don't be shy - give them a call. highly recommended!