Just left and the WORST customer service i have had in a long long time. my second visit (first…read morewas to drop off) I pulled in under the drive through sign WITH ARROWS(!!!!) to pick up. The girl inside looked at me and went in another room, came out looked at me again, went around the corner turned around to the carosel and started spinning it. Not once did she acknowledge I was sitting out side. Waiting. I finally got out of the car and went in where she promptly told me I was in the drive through line improperly. I was supposed to come in the opposite way. There is a SIGN on the Starbucks side that says DRIVE THRU WITH ARROWS. I don't know why I thought I should enter that way. I told her that I had only been once before to drop off and that where I dropped off - no one told me that I was not dropping off properly. I am flabbergasted that this is how they treat their customers. I will not be back.

I've come here twice, and twice now I've had to take my clothes to an alterations shop. Broken…read morebuttons, torn stitching, and when asked for light starch on my shirts I didn't mean I want them so stiff they can stand on their own. I folded one of my $140 shirts today so I could take it to have 2 broken buttons fixed from the last visit and it felt like I was folding a piece of cardboard. Also, rather than a safety-pinned tag, they iron on a barcode to your clothes that is super difficult to remove. At $8 per pair of pants and similar for shirts, I'll never be back here again. One star for the nice crease they put in the pants - that's it.

On the spot patches sewn onto a vest. Very friendly and had a cute dog to chat with in order to…read morepass the time.

This location is not very good at all with quality of the work that I received. I would not go…read morethere for alterations. Just not good with this type of work or the cleaning that I received. Multiple button broken on pants and shirts.

Great customer service and super friendly people. Made my dress look brand new again!read more

Just arrived Saturday from out of town for business and needed a clean pair of dress pants and…read moreshirts for work on Monday. I came in and met VJ who let me know my pants needed laundering - and he cleaned and pressed them same day! While I'm here for the next 4 months - my dress clothes are cared for here! The BEST!

They ruined my 2red silk dresses. I took them in for cleaning they came back with some black ink…read morelike stains alll over front and back. I had to pay for the service didn't get the dresses and no reimbursement. I should have known better than to leave them whe the " couldn't be bothered clerk " took them from me. Where in this town can you trust a cleaners this is my third one. South Carolina I am disappointed

this is my first visit to tripps and the manager Ashley was extremely nice she answered all of my…read morequestions and explained The cleaning process and accurately quoted me a price I've never been more satisfied in a dry cleaners and extremely glad I got to meet her. my clothes also came back looking phenomenal the price was a little bit high but you definitely get what you pay for

I'm incredibly pleased with the service and help that I received while getting my wedding dress dry…read morecleaned. They were able to get out 2 day old stains out of the bottom of my dress without a hassle and it looks as if it were never worn. The pricing was manageable and completely worth the cost!

Please disregard the star. I am forced to give one to make a comment. I have gone twice and they do…read morenot honor their own coupon. Today, I took my clothes in and Tammy seen that I had a coupon and chose not to acknowledge it. She gave me my tickets and I had to actually give her the coupon. Needless to say I was not given the coupon discount for the second time. The morning employees are the rudest and unfriendly employees I have ever encountered. The first time I went in, I was not acknowledged because three employees were all giggling and laughing at what they were looking at on another employees phone. If anyone knows of any other dry cleaning business that takes care of customer and has reasonable prices, let me know.

Ben's Cleaners consistently provides quality service at a competitive price. The co-owner, Nita, is…read morealways friendly, and professional. They consistently get the job done well and on time.

Needed shirts and dress pressed for wedding. DJ gave us same day service. Great service!!!read more

My bf and I have been taking his clothes to Columbia Cleaners for the past year and a half now and…read morenever had any issues. I just started coming to this particular location because I was told it's where all the others bring the clothes to get washed, so why not go to the source? I absolutely love how quick their turnaround time is especially because my bf is a procrastinator. We dropped his clothes off for an event about 2 pm Thursday and we got it back by 4 pm the next day. I actually got a text that it was available the next morning which was even better. The staff is super nice and efficient and they save your info from your first visit to make all other visits pretty quick. My bf had 7 pieces and with dry cleaning only with light starch, it was about $63. His clothes were clean and very well taken care of. If anyone had a bad experience I hope it was a one time thing and decided to go back because I haven't had issues with any of our clothes.

I highly recommend Columbia Cleaners. They do a great job on all my clothes. I've been using them…read morefor as long as I can remember. I've always been pleased with their work. If a button pops off..... They fix it. Larry goes out of his way to ensure everything is done right and that your clothes are returned looking good as new. He has always treated me like I'm a special customer. He tries to learn all his customers by name so he can greet them. He's an amazing, loyal, and dedicated boss and owner. I had a special family heirloom that I just took to him to clean. He's the only person I know of that I would have trusted that heirloom with. He knew the sentimental value, and I knew it would be given back to me in perfect condition. They do same day service most days on items as long as they're received by lunch. They have a pickup window which is convenient for drive through before and after work. I recommend them for all my dry-cleaning and special item clothes. They do an amazing job. You can trust this business to do a great job. This is a great place to come to get your dry cleaning or other item cleaning needs done. They also preserve wedding gowns and christening gowns. They can handle all your clothing needs! Great place!

Not sure who took over but they ensured this would be a smooth transition and that she would take…read morecare of us. Even said with her daughters who I was introduced to how they take care of loyal customers and are a family business. During the last two weeks, during business hours (12-6pm weekdays) I've come up to once drop off a tux, door was locked with no sign so I knocked. Second time I came the door was locked there was no sign so I waited for 10 minutes holding my tux and a suit. Then yesterday 1/26/2022 I waited for 10 minutes holding my tux, and 3 suits while staring at a (using the bathroom be back shortly). So, I've called to see what was going on 4 days in a row and finally got a response. She said she works alone, is always there during business hours (which she obviously isn't), and keeps her door locked even while she's there. She even had the audacity to say none of this was her fault. Did I not knock loud enough, call enough times, come by the store 3 different days during business hours, or is it just poor business ownership. I loved this place used it for the last 13 years and now I'm terribly disappointed.

I have used this business ever since I moved to Columbia and for several years I was very…read moresatisfied with their cleaning. At the beginning of the pandemic I took some work clothes in to be cleaned, among them a $70 white shirt from Chico's which had only been worn once. When I got it back I discovered that the care tag had been melted into the shirt. I returned it to the cleaners and asked if anything could be done to correct it. I was told it would be sent back so the manager/owner could look at it. I made very clear that if it could not be corrected I WANTED MY BLOUSE BACK. It has now been two years and no blouse. The owner/manager "Michael" refuses to answer my calls or explain what happened to my shirt. The employees at the Forest Drive location have been polite and tried to be helpful but just tell me they have sent a message to the downtown location. I have spoken to "Cynthia" who works downtown. She has been helpful and tells me she remembers the blouse but doesn't know what happened to it. I have never had this experience with any cleaners I have ever used. My next post will be on the Columbia Better Business Bureau website. If you want to see your clothes again don't take them to this business