Worst of the worst. Got the runaround in trying to purchase a home for over a year. When all the…read moreducks were lined up, I was told to put up $1,000 to "hold the house and it was "fully refundable". The financing was denied because I didn't have the first month's payment in the bank. A fact I wasn't told. Tried again and was required to put up $2,900 down payment. When asked about the $1,000 I had already given LGI, the salesperson, Parmeet Singh, said. "Oh, that money is gone." A den of thieves. Fortunately, my $2,900 deposit was returned by WFG National Title Company. But, the $1,000........

I had the best customer service buying my home, Matt Garvin, answered all my questions and heard…read morewhat my needs were finding the best home for me. Matt and the LGI team made the transition of buying and moving to my new home the best.

Our first time buying a home couldn't have gone any better! Jordan at Holt Homes has been so…read moreupfront, helpful, and considerate. He really treated us like friends and that he'd do anything and everything to make sure everything turned out the way it should and that we were happy. All through the process he gave us updates, and informed us on all sorts of things we didn't even know we needed to know about owning a home. He gave us tips and tricks as well. He's always been super responsive, and has gone out of his way to make sure everything is perfect for us. THANK YOU!

13825 NE 107th Street, Lot 30 Heartwood Neighborhood (New Development) by Holt Homes BUYERS BEWARE;…read moreTHIS PROPERTY HAS IMPROPER LAND GRADING AND WATER RETENTION ISSUES! I was in the process of purchasing this property, when I noticed that water was accumulating in several spots, after running sprinklers 2x daily, and not being absorbed by the soil fast enough. The east side of the house is adjacent to the water retention pond, and there is a valley/trench between the properties along the wire fence, trapping water between the properties. On the west side of the property's backyard, along the wooden fence, the ground is uneven, with a big dip on the far end close to the perpendicular wire fence. There is no proper way for the water to drain into the back water retention channel. Finally, on the west side of the front yard, there is also a big dip in the sod area next to the sidewalk, again creating a water accumulation issue with no proper drainage or absorption, with potential to overflow and spill over on to the sidewalk and the street. When I noticed the issue with the water, I brought it up to the sales agent Jennifer Brown. She dismissed the issue and tried to assure me that the 1-year warranty would cover any potential flooding issues for the first year. I informed Jennifer that the issue already exists and needs to be dealt with now, rather than through warranty. I also informed her that if the builder does not solve this issue, I would back out of the purchase contract. I had an independent inspector perform a property inspection, and they noted this issue in the inspection report. After that, my real estate agent suggested to the builder to install a French drain. At first Jennifer was hesitant and tried to convince me that this would not be an issue and if it becomes one, I could address it to their warranty department after I take possession of the house. I reiterated that if this issue is not solved now, I would not buy the property. Jennifer then agreed to have the drain installed. I requested to be present during the installation, and that it had to be written in an addendum to the purchase contract. My agent and I listed the installation request on an addendum, signed it and sent it over to Holt Homes for their signature. When I arrived at the property for my orientation, I met with TJ Kinison and Curtis Barber, both Superintendents for Holt Homes. TJ told me that Holt doesn't sign any addendums related to inspection reports, but they are willing to fix some of the interior and exterior issues of the house that were addressed in the inspection report. I found that odd, but proceeded with the orientation, as I was primarily concerned with the French drain. Then TJ told me that the French drain was installed this morning. I'm no expert on French drains, but that really seemed odd for the installation to have been completed that quickly, since my orientation appointment was at 10 am that morning. That also made me question why it was not documented in an addendum prior to the work being done. After my orientation meeting, I went over everything with my agent. I informed her that the French drain was installed this morning, and she immediately responded by saying that Jennifer told her that the installation was the previous day. I knew then that something was off and told Jennifer that I will have an attorney get involved if they don't provide an addendum. My agent and I went over to the property to check if there is a French drain in place, dug up the gravel on the side of the fence, but could not see any piping in place. All we saw was a narrow, shallow ditch that was dug up from the edge of the fence into the water retention canal behind the property. I was very upset and told my agent and Jennifer that I feel like I'm being deceived. I asked for pictures and written proof that the installation took place. At this point, Jennifer agreed to provide an addendum, and to have her superintendent meet me at the property Monday morning to show me the installed drain. On Monday, Jennifer sent us a picture of the drain asking to accept it as proof, instead. I declined and asked to have the drain inspected by a drainage/landscaping professional for functionality and efficacy. The inspector concluded that the drain was installed improperly and is not functional. He identified two other areas with issues and noted the need of 2 more French drains along the opposite side of the property, as well as a 50-gallon drywell. I decided to back out of the purchase and asked for my earnest money deposit back. Holt is not willing to, and since it is not beneficial for me to litigate this matter legally (cost/time), I essentially lost $5K to disingenuous, dishonest company that compromises quality, lacks integrity, moral compass, and only cares about profit. I believe that I was deceived, misled and given a non-functional solution. This is my 2nd distasteful experience with Holt, and will never deal with them again!

Be warned, the sales associate here is EXTREMELY rude and unprofessional. If I could leave zero…read morestars I would. Absolutely horrible customer service at the Lennar Lacamas Prairie home site. Walked in around 12 to view the model homes and were promptly told "we're closed". Even though there was a sales associate there. I then started to ask if I could just take a quick look at the model when I was rudely interrupted by the woman and basically told to get out. I was with my mother who lives here in Vancouver but I live in Austin, TX and I can tell you neither of us have EVER been treated so disrespectfully in any other home sites I have ever been to. I will work hard to make sure myself or none of my friends and acquaintances ever buy a Lennar home if this is how you treat customers. Absolutely insane.

BEWARE OF EXTERIOR PAINT: We have lived NT home for 16mos…read moreand noticed the exterior paint on a south wall was very thin. We contacted New Trad and we were told that they would touch up a small area but it probably wouldn't match because of the age. We found out that NT uses only 1 coat of paint (~1.5 mil dry) on the exterior. The paint mfg recommends 2 coats 3 mil dry.

My husband and I recently visited the Si Ellen Farms community in Vancouver, WA, and we had an…read moreoutstanding customer service experience. Even though we arrived without an appointment, Kevin -- the Sales Specialist-- was incredibly patient and took the time to truly listen to our needs. He explained every option clearly and made sure we understood each step of the process. His communication skills were exceptional. After visiting several new‑home builders, we both felt that Kevin from NTH provided the best experience by far. If the location had been a better fit for us, we would have chosen NTH for our next home without hesitation.

We just closed on our new Kingston Homes house last week. Chris Galyon was awesome to work with. He…read moreseems to have at least four jobs but does each one extremely well. Our house was started as a spec home but we got into the process when it was framed. Chris had a vision for the house and had picked out was able to explain that perfectly to us. In addition, Austin, Casey and Dewey at the job site were amazing. They made sure the house was completed to perfection and had no problems with us bringing in people to measure for closets, window shades and furniture. The quality of the workmanship is spectacular and the street appeal of the house is amazing. To potential buyers in the Vancouver, WA area I would encourage you to take a look at the Kingston products. Their standard level of finish work is above that of most of the similarly priced other home builders homes.

We interviewed a few local builders before we decided on Kingston. We were a bit apprehensive on…read morebuilding a custom instead of buying a spec home. Chris and his team made the whole process so easy. They designed a floor plan based on our specifications. All their subcontractors are professional and top notch. The quality and craftsmanship of their work are evident. Chris was superb with all his recommendations. He has a great eye for details. It was a pleasure working with him.

They are terrible. Dealing with their warranty coverage is like pulling teeth and takes much to…read morelong to resolve. From leaking roofs to mold problems and poor construction the problems keep occurring year after year. I can't figure out how some people give glowing reviews. Perhaps it is because they spent so much money and their homes are fairly new before the problems start.

I have worked with several national home builders in the past. Pacific Lifesyle Homes is privately…read moreheld local builder. They take an immense pride in customer service and quality of their home. I appreciate the options to really personalize and design my home. I would highly recommend them as great home builder.

This review is for The Retreat at River's Edge (RARE) in Kelso. From the moment I started working…read morewith Stephanie Nelson, I knew I was in good hands. She goes above and beyond to ensure a positive customer experience. When bumps in the construction road became bumpy (as they always do in any construction project), she ran out ahead and removed the bumps. She is true to her word and gets things done. The huge design center has so many options, it can be overwhelming. But the designers there (I worked with Karen), were kind, patient and very helpful in helping to design my dream home. As a result, I have now lived in my home on the River for over a year and couldn't be happier in this development. They run a clean job so even with other houses being built around me, it doesn't feel like I'm in a construction zone. My year warranty was handled quickly and effectively. Billy did a great job with it and scheduled everything around my work needs since I work out of the home. My home is gorgeous and exactly what I wanted.

OMFG! We reached out to Garrett Homes as we restart the build process set backed because of…read moreCOVID-19. On 10/30/21, my spouse and I get a response back from Melina Eshinski, Garret representative, who quickly judged our request for information on Harber Inlet saying, "... based on our previous work together, I am unsure if they will fulfill your needs in a new home." Not clearly knowing what we intend to do in 2022, not even discussing what our plans are involving our next home, a Garrett representative made a decision call for us inappropriately. Seriously! Garrett you are operating from this approach - no one needs to be investing in your product. Buyers stay away from this builder or you will have someone passing judgement on your investment. BAD FORUM GARRETT TO HAVE A REPRESENTATIVE SAYING THINGS LIME THIS TO A BUYER.

You may want to read review I wrote about Macadam Flooring. The contracter I was told we had to use…read moreor our warrenty would be voided. The Zillow online pictures of the home we bought showed NO carpet in living room. When we arriced to purchase and were told that there actually was carpet and absolutely no changes can be made with Lennar homes until after close and any changes would have to be done by their vendors. Well we followed this and had a terrible outcome. Read review on Macadam Flooring. Thought Lennar might want to be aware of this and also future buyers beware. The other home issues we found were resolved to our satisfaction but flooring has been an expensive heartbreaking experience.

I would rather get root canal or give birth again than deal with Lennar Homes. They scammed me out…read moreof $4,000. They refused to let me do a home inspection before closing because they knew the house, yard, and garage were terrible. Now that I pulled out of the deal, they are fixing everything to try and sell it again. I am utterly disgusted. You are better off living in a trailer park in south Philadelphia. You know those homes are built better. I'm angry I had to give them even 1 star in my rating. They should be in the negative zone! Do not buy from Lennar in Longview, WA!

Extremely poor quality workmanship. Unprofessional, amateurs, sloppy, incompetent, over 59 obvious…read moremistakes and still discovering more. Be advised and go elsewhere.

We were searching for a home builder and were able to view Quail Homes quality of work in a house…read morethey built for an aquaintance. In our opinion it was of poorest quality. You could tell by the trimwork--cheap materials, poor workmanship, low-end finish; by the doors; by the design; We intervewed several other homeowners who felt the same way. We met the Quail Homes owner, who seemed crude and unprofessional, the project manager who's work ethic gave us pause, and some of the workers that appeared questionable. Take a look at the reviews on their website--you will see similar unfavorable comments from other customers. We are glad we went with another builder, and we recommend you do the same.

Eric and his assistant did a thorough job first establishing what needed to done to replace the…read morescratched flooring, then cutting out the old flooring and replacing it with new. they did not try to use shortcuts but instead removed the baseboard and other trim before installing the new flooring. Eric's price was fair, and he was scrupulously honest in his all our dealings. I would definitely trust him with other jobs at my house.

Eric was professional, prompt, and did an outstanding job replacing baseboard and door trim…read more Highly recommend!