I had Ross come out to inspect standing water and a sewage odor in our front yard. Without doing…read moremuch in the way of investigatory work, he concluded that repairs would cost between $15,000-$20,000. When I asked how he arrived at that estimate, the response was simply, "I've been doing this for eighteen years." He stated that our sewer line could not be scoped and that the entire system would need to be overhauled, including excavating the front yard. That recommendation felt extreme given the lack of diagnostic evaluation. I'm very glad I sought a second opinion. The actual issue turned out to be a faulty switch on a grinder pump, and the repair was under $1,000. Additionally, contrary to what was stated, our sewer line had already been scoped when we purchased the home. This experience raised serious concerns for me regarding the accuracy of the assessment and overall integrity of the recommendation. I strongly encourage others to seek additional opinions before committing to major repairs.

Buyer Beware. This company is a rip off. I asked for a quote for three running toilets and a hot…read morewater cleaning. I got a quote for $1900.00. I did give them my card and it was ran through right away. When my daughter got home she said I do not think so. Call them a cancel the service. Was given a call today stating to refund me my money will cost me $115.00. I will be disputing all this with my bank. But please do not use unless you get a couple of quotes. I think these people looked at my home and that I was an elderly lady and thought it was okay to overcharge and apply fees.

This person installed a water heater, which was well done except he did not flush the waterlines…read moreand now I have very poor water pressure in my kitchen, close to where the tank is. I rated him once, and he complained about my rating so I adjusted it to a four, but ever since, I've felt pressured unfairly. He may be a good plumber but he doesn't do a thorough job. My house was completely rebuilt after a fire including water lines, etc. so I know that did not contribute to the problem he could have easily fixed. Now I will have to hire another plumber to come in and flush the lines so I have water pressure.

Jeremy came and replaced our water heater. It was a bit of a ticking time bomb, as it was nearly…read moreold enough to drink! Our home had some challenges including a long time to get hot water, a bathtub that we could not use because there wasn't enough hot water to fill it, and a small footprint of space available for a new tank. After consulting on available options, Jeremy solved all of those problems for us at a reasonable rate. I can take a bath again! And two months later, we are all still remarking how much better life is with fantastically hot water. Overall, Jeremy was responsive, helpful, and solution-oriented. He gets high marks from us. He was everything we hope for when looking for professionals to work in our home. Thanks, Jeremy!

I can't praise Wade and his company enough. I never had such a perfect service like that:,first…read moreWade is so honest and kind! He is attentive, always true to his word, professional and responsive without acception. he redid the plumbing in my bedrooms and I can't recommend him enough. you are going to experience something very different. thank you Wade

Immediate response, fair pricing. knowledgeable, kind. Highly recommend…read more Needed to deal with a leaking Kohler faucet that was outdated for replacement cartridges/parts.

I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

Mitch came out the day after I called about my AC not functioning properly. This was a hot week and…read moreI appreciated the fast turnaround. Not only did he fix the issues I had called about, but he identified a couple of other issues that - left unchecked - could have led to bigger problems in the future. Thanks for looking out for me, Mitch! Great job!

Our old AC unit finally gave up the ghost during the heat wave. We had no choice but to replace it…read more We were fortunate enough to get Aldo and Juan to do the work. They were not just professional. They went above and beyond to make sure we understood exactly what was happening, and had everything we needed by the end of the day. Excellent work and excellent communication. When you are making a major investment, that's what you want.

We've worked with Apollo for our plumbing needs in the past and this year was the first time we've…read moreworked with them for our HVAC / Heater issues. Let me tell that you Mitch and team are the BEST! They came in and saved us from a botched repair job by another vendor in the area. Don't hesitate to give them a call - seriously they are so knowledgeable, helpful, and friendly!

Felix was fantastic in helping me find the cause of water coming through my bathroom ceiling (on a…read moreSaturday, no less). He was professional, communicative, and provided a clear quote of what service would entail. I really appreciate the hard work he put into helping me especially given that I was totally overwhelmed by the situation. Thank you very much to Felix and Apollo!

Our water heater failed after 16 years, and Jared was able to come out the same day to replace it…read more Kept us informed, showed up when he said he would, did great quality work and left the area clean. Rates were reasonable and in line with others. Very good experience overall and will consider for future work.

From the owner: I am a 2 state journeyman plumber with my current MED gas plumbing card. I can tackle any plumbing…read moreproblem or install. I’ve Been plumbing for 8 years! I also offer sauna projects, out-buildings, leen-to, and small concrete work. I love concrete and framing. Plumbing experience in apartments, schools, residential houses, dentist clinics, service, and much more!

If I could leave negative stars I would. I found Manny on Thumbtack and hired him to fix our sewer…read moreline. It has roots growing in it but was a pretty straightforward job. He received half of the payment down, $4300, dug up my whole front yard, put a hole in the city's storm drain pipe and then ghosted everyone. He didn't even fix the piece of pipe he was hired to fix. He also left all of the equipment he had rented, 2 trailers and an excavator, at my property. Thumbtack has now removed him from their platform, the city and county are both looking for him and I'm out $4300 and have to start my project all over again.

Responded quickly and completed the job perfectly. Will use them again when plumbing issues arise.read more

Andrew is an honest HVAC technician and standup human being. I worked in HVAC wholesale for a few…read moreyears and got to know the majority of companies in the area. There are only a handful you can trust, Andrew being one of them. Whether you're doing a new instal or need a repair, you owe it to yourself to get a quote from him. That is if he has any availability haha. I had an issue last year with my A/C. Had a company come out right away and the tech tried to sell me on something that I didn't even need. Finally was able to get AC NW out , and the rest is history. Andrew was able to fix it, without over charging me or upselling me on things I do not need. He's a dying breed in the trades industry. Worth every penny!

I was impressed with Andrew from the first contact through the completion of the unit installation…read more He is very knowledgeable about the mini split we went with; the things he told me were totally in line with the information I read online. My dad ran his own construction firm for years and is a very honest guy. Talking with Andrew reminded me very much of talking with my dad about how to proceed with various projects around my home. He was competitive with the price, and I think it was very fair. I will have him out at servicing time, or if repairs do come up. He is not the biggest company out there, but he is the best. Doing business the way it used to be gives you the information to decide. I knew everything was going to go 100% issue free. From my first contact with him would recommend him to friends and family.

For anyone needing service on their pellet stove, I have a great recommendation! Call Rob & Heather…read morePorter at (360) 869-6630. At some point I was waiting for some kind of upsell or manipulation to get me to sign up for regular maintenance. At no time did Rob do this. He's an old school businessman, something you'd see back in the 50's. He practically trained to maintain my fireplace, but I'll still call for the annual check up. Rob also edified me on pellet brands. Being a skeptic, I tried about 5 different brands and sure enough, he was dead right on the Packsaddle brand. Even though it was twice as much as the cheapest brand i won't use anything else now. With Rob's fine tuning my old Whitfield is producing three times the amount of heat now. I'm going to be saving some money on pellets! HIGHLY RECCOMEND!

We called to have our fireplace looked at because it would not turn on. Upon arrival, the tech…read moregreeted me with a smile. My dog barks a lot when we get strangers, and the tech offered, with my permission, to feed my dog liver treats he made. He was so good with my dog. When we went to the fireplace, he explained what he was doing step by step. I was so impressed with his professionalism and knowledge. He got my fireplace working again and taught me how to look for the most common problems and how to fix them myself. I recommend hiring this firm if you need fireplace services.