Excellent customer service from all customer service reps (tellers) at Cheshire Webster Bank…read moreSpecifically Sam also Shaina Mark Jesse

I would give 0 stars but can't. The management in this location mishandled my business account…read more They essentially stole over $1000 in overdraft fees and would not allow us to block charges when we had moved to a new bank. I had to run around between multiple locations. Many managers from different locations said this could be refunded. But the managers at this Wallingford branch had no empathy and were disregarding of the issue. This game of chasing my money was costing me expensive time that would have a better return when I focus on my business. So I had to stop with it. Just putting this here so others do not get played with in the same way. We were good customers for over 2 years and wanted to change banks. Because of this we lost over $1000 in fees to this location. Please refund.

Dana at North Branford, CT location is the worst. Opened an account for me and now they say I can't…read moreaccess the money, get checks or pay online bills. I was told I could do all of this and when I asked her to look into it, She did nothing for two weeks. She is now covering her mishandling of the account by lying about what she told me when two other people were with me. It might take two weeks to gain access to my account. I will be closing my accounts as soon as I get access to them.

Just in case anyone was wondering KEY BANK is the absolute WORST bank to deal with. I have been…read morewith them all & inadvertently been transferred service with them due to an old cancelled credit card with an old bank I no longer use (and credit card I am just paying off).... They flat out LIED to me over the phone in regards to Federal Regulations! I work at a bank! I worked 10 years in a call center! They tried to tell me it was a regulation that they could not take more than one call back number for me & that they could not give me a manager's name or phone number or email & that they could not guarantee a call back from anyone in regards to my concerns. I WILL NOT stand for this. Just blasting them so everyone knows NOT to bank with them if they aren't already stuck with this awful "company"....

Connex credit union is by far the worst credit union, or bank I have ever done business with. On my…read morelast visit, I had a CD that matured. I asked what is your best renewal rate. Since the rate was extremely low I decided to just withdraw my money. The representative then said did you get a letter offering a better rate? I showed my letter, and there was no such better rate in it. She said I could give you a better rate. That's funny because just a minute ago you gave me your best rate. Since I was able to get a better rate elsewhere, and I was tried of the games they play I said just close the account, and give me a check. She then said their check writing machine was down at all locations, and I won't be able to get my money until the machine is fix. Their Yelp rating at this branch is less then two stars need I say anymore.

Teller who handled my transaction and debit card question on 4/4 was wonderful…read more However, the young lady from one of the offices was cold and unfriendly. I advised that my debit card was expiring next month and I had not received a new one or notification a new one was being sent to me. She did say it would be sent this month. She did proceed after speaking with the teller whom I made my deposit and inquired about my debit card. She had me come over and input a PIN number and I said, usually cards are issued a couple of months prior to expiration. Her reply, No they are not. I said, ok that's been my experience with credit cards. She said give me 3 minutes and your card will be printed. I walked back to the waiting area and thought just give her patience and grace as she may be having a bad day, since she was giving attitude from her initial can I help you...what happened to it ,to no they are not. She approached shortly with my newly printed card and said you can't use it until after 12 and I thanked her and said have a great day. At this point, she greeted the next customer in the waiting area warm, friendly and accommodating. So upon leaving she seemed to not be having bad day I was just the wrong hue. Don't know her name but she had dark hair and the other person in another office had lighter hair.

5/27/21 As has always been my experience in my 48 years of being a member of this credit union…read more(through several name changes), the service is quick, friendly, and exceedingly competent. It's why I've never needed to make a change to any other banking institution.. In the past two weeks, they've begun using high technology to eliminate the need to fill out deposit/withdrawal/transfer slips. One tells the clerk what you want to do, and how much, and they have a palm print reader to substitute for your signature. Pretty cool!

called about an issue I was having and the woman on the phone told me to go fuck myself. Went down…read morethere to discuss the situation and the manager didn't care. She said she heard the phone call but didn't seem to care about her disrespectful employee. I need to call them again about another issue I am having but would rather let the issue remain than attempt to get any type of customer service from them.

Nobody knows anything at this Credit Union. It's a group discussion for the simplest questions…read more You ask them something and they hear something completely different. Don't waste your time

This bank has gone even further down hill and I didn't think that was possible!! Just went to cash…read morea check made out from BOA account from my town's Electric company and they want to charge me an $8.00 fee!!! Seriously?! I was a customer for over 20yrs until about 9yrs ago when the last straw was they charged me $5.00 fee to notarize a letter of donation of my car to the CT Humane Society. I was still a Customer and they charged me a fee when no other bank does that! If I wasn't in a rush to have my car picked up that day, i would've gone to my car insurance company or the Post Office. But I had no choice that day. I was a freakin customer and they charged me!! Wouldn't even make a photocopy for me, if you can believe that! So that was my final straw. I was, a few yrs ago, still able to cash checks there that were from BOA with no fee but now suddenly there's a ridiculous fee. These banks are crazy!! Never ever ever in my life will I become a BOA Customer again!!! Oh and Wells Fargo won't accept cash either unless you use their ATM as I found out while trying to deposit almost $1,000 into my mom's account for her as she's 85, disabled and unvaccinated. Insanity people, insanity!!!

Staff are competent and helpful. Excellent selection of services available and they are open six…read moredays a week at a convenient location. What's not to like?!

This is the worst place I have ever been to. The workers there are very unprofessional and rude…read more Never going back there. If I could rate 0 stars I would

Liberty Bank is an awesome bank ... in a day in age when banks steal and lie as a general business…read morepractice ... it's so refreshing to deal with Liberty Bank ... they do what they say.. they don't charge outrageous fees .. they are honest and they are local not in some other country .. Oh and they even gave me 100 to open a checking account .. now that's what I call awesome !!! Keep up the good work guys !!