So so disappointed. This place was recommended on next door and we were anticipating a positive and…read moreprofessional experience. We made an appt and when my husband showed up he was treated so horribly. My husband has decades of experience as an executive and is a super nice guy. He was treated so rudely and told irregardless of appointment they "might" get to it at the very end of the day. He was sent away after a horrible experience. Very disappointed and surprised since reviews had been positive

Old school auto repair place. Jimmy runs the show and has a great technician team. Just plan to…read moreshow up at 8am, stand in line, and then check in with Jimmy. He will take your name, phone number, vehicle issue, and keys, and give you a call when the mechanic begins working on your vehicle to provide a quote. Didn't try to upsell. Did honest work. Work was done within a few short hours. They are a very efficient and honest team. I will be back!

Went in to top of oil in my Subaru. I was all prepared to buy a funnel even though I have one at…read morehome. Charlie asked if I was going to do it right there in the parking lot and I said yes, so he allowed me to borrow one, i'm so appreciative!

Manager kurby is a prick. Absolute no help and rude saying if i wanted to "do his job for him"…read more Went to a different store and got help from a much younger gentleman who was able to do something a MANAGER at this store couldnt.

The store at South blvd the Guy Nick just leaves people on the phone for over 30 minutes . I know…read moreit's important to help customer on the inside but learn how to muti task Sir smdh

Terrible app pick up policy. Paid for item on app and the account used my partners card. Regardless…read moreof me having and showing my ID and presenting the card, and showing that it was done on my app. I wasn't allowed to pick my item up. If that is such a tough policy they should allow an option for another persons name to added for pick up like most other places with in-store pick up rather than just be dismissive and rude. Not everyone is a criminal Dakota who clearly needs improvement on being dismissive and and how he speaks to customers. Even listening to him on the phone while waiting he clearly sounds like the workplace Karen. Update: Asked the order to just be canceled and was told it was. 10 days later upon checking the card statement the charge is still there and the order still open. Dakota clearly had some chip on his shoulder, I had a brief yet unpleasant experience and this clearly shows his mind was elsewhere. Called 800 to ask them to cancel the order and was told I had to go to the store to have them do it, and then call them if they will not cancel the order then; only WHILE IN THE STORE. I have already purchased the part at another Autozone. One would think they would see it then, after giving them my number and pulling up my account, and say "Hey, I see here you have an open order here". At the end of the day they should just cancel the dang order!

Parts manager had just come in,...and helped me immediately with a faulty battery I had purchased…read moreand a battery for trade in as well. Wish I had noted the name.... Had the opposite experience and walked out of the Monroe rd store 1/2 hour before. I think it just depends on the "luck of the draw" btw, not going to bash Monroe rd store just sayin'....

Been coming here for 20+ years. Staff has been more helpful in past. Last few visits they seemed…read more"bothered" by my presence. Distracted and maybe overworked? Who knows. It's my neighborhood AutoZone so I'll continue to shop there. Love to see the customer service taken up a few notches.

All parts to restore my 2006 Ram SLT came from O'Reilly's. Their warranties and points system is…read moregreat! Highly recommended. Ms. Lewis

The store manager in Hanover mass stepped up and they stood behind their product. Great bunch of…read morepeople highly recommend.

As a female, you can imagine that I had reservations about going into an auto part store because I…read moredid NOT know exactly what I needed and why. Chad greeted me and was more than happy to help me with what I needed. You could tell he was very knowledgeable about my area of query & very pleasant. I also appreciate he didn't try to "push" the most expensive product or try to swindle me since I'm a female.

Worst customer service at this location!! If you hire bilingual why don't they want to speak…read moreSpanish!!!! Rude as hell!!!