If you're in the market for a car, do yourself a favor and go see Chris Morgan at Rick's Hendricks…read moreChevrolet! I came in with a clear idea of what I needed, and Chris went above and beyond to make it happen. He truly exemplifies what a great salesperson should be--professional, attentive, and committed to delivering top-tier service. I've purchased quite a few cars over the years, and I can honestly say this was by far the most seamless and easiest process I've ever experienced. No pressure, no stress--just great customer care from start to finish. Trust me, if you need a car, go see my guy Chris Morgan. He will absolutely get you right!

Caveat Emptor; This…read moredealer advertises cars they do not actually have available, in an effort to entice you to the lot so they can sell you what they have and need to move, bait and switch. Predatory dealership. Avoid at all costs. Beware. Hendrick is a VERY large dealership with multiple brands and makes. I'd avoid all of them but, caveat emptor.

Update- the very next day they lowered the price of the car below what I offered the Manager…read more Guess who won't be buying it. This Gal. LOL- everything the "Manager" said was contradictory to wanting to sale a car. It must have been his first day. Said "We are all about volume" when I made him an offer on a car they have been sitting on for months- he offered me $150 off the price. Cash deal- Would have been another sale to add to the "Volume" but whatever. Oh and I loved the line about driving off with equity. What? We all know the moment you drive off the lot the value drops. I'm not an idiot. The dealer that has the same car a few extra miles away was willing to deal so headed there. I bet they take my cash and actually sale a car today.

Had my car in a couple of years ago for a recall. The car was dropped off the night before and when…read moreI called at noon to find out if the two hour recall had been completed, the staff was argumentative and couldn't give me a completion time. I showed up at the end of the day to pick it up not knowing if the service had been done. When I opened my hood a couple of weeks later, MY ENGINE PROP ROD WAS MISSING. To top that off, another family member emailed about purchasing a new car and the response was, "what you need?" I have purchased several cars there since 1999 and I will NEVER, EVER GO BACK. Zero ratings are not available, or I would give them a big fat ZERO.

The employees here truly make the place. He had made purchasing a car, such a calm and enjoyable…read moreexperience with no added pressure and honest recommendations. All of the staff even the ones at the front desk are incredibly kind, and even after I'm sure what he a long shift, they keep a smile on their face and a positive attitude. 11/10 would buy here again!!

Just looked at a car I paid $200 to have shipped here from the northeast. Car did not have several…read moreof the advertised features yet the dealer was inflexible on price. The sales guy was friendly and easy conversation over the vehicle but they wouldn't budge on the price - if the car actually had the advertised features I would've made the deal but it's missing over $1000 worth of options. Walked away.

Had an awesome experience, bought a used car from them, went online and they made it easy. All the…read morenumbers we agreed online was got they gave me when I showed up!!!! Awesome job shout out to Billy the Man !!!!

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!!…read more My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, "they said if you're not buying, you need to leave." I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who "they" were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)--no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn't want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: * Being told a vehicle was available that did not match what I requested * Refusal to provide pricing transparently * Being rushed during negotiations due to personal obligations * Being told to leave while actively considering a purchase * Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed.

I accompanied a relative to purchase a car and was highly impressed at the customer service here…read more Ivan was very knowledgeable and helpful as he answered all of our questions thoroughly, and made the whole process easy. highly recommend!

From the owner: At Queen City Imports, we serve the greater Charlotte area and have access to hundreds of pre-owned…read morevehicles of the highest quality from some of the finest manufacturers. If you don't see the precise vehicle you're looking for; give us a call- we'll find it for you!

I brought my 2017 Shelby GT350 in for a routine inspection of belts and hoses. The vehicle had zero…read moreissues when it arrived. Shortly after service, I experienced thick white smoke from under the hood and through the vents while driving. The A/C stopped functioning, there was a strong burning/chemical smell, and the compressor clutch was visibly damaged. When I contacted the dealership, they stated they "didn't see how the two were related" and offered to sell me a new compressor at my expense. I understand that parts can fail. However, the timing immediately after service raises concern, and there was no willingness to investigate further or provide any goodwill support. I was simply told to pay for the repair. For a performance vehicle like a GT350, I expect careful handling and accountability. Unfortunately, I did not receive either. I will be taking my business to a performance-focused shop moving forward.

Worst Experience!! We just left from having the most back doorish thing done to us. I set up an…read moreappointment to test drive a car on today 2/7/26 (in advance) that I seen online. I arrived today early for my appointment where I was greeted by Darien Cherry(new sales associate) and proceeded to take test drive. Upon return my mother and I sat down with Manager C-Hall and we advised that we wanted to do a cash purchase with no financing. We were provided the exact figures of how much the purchase price would be. My mother initially tried to do transfer of funds via the dealership computer that was offered up by C-Hall. Due to the security measures it kicked her out and we advised we'd go to the Bank of America (6 mins)away to get the funds. Darien proceeded to pull up this location as it was close and both associates knew we were going to the bank. Upon our return we were advised another couple were test driving and we had to wait. We were confused because the deal was pretty much made, purchase information provided. They allowed us to go to the bank and then let someone purchase the car over us when we were there first. Then they walk by and say, it's sold. Never sat back down professionally to apologize or explain. We were discriminated against I feel because we were women or because they assumed we couldn't afford it. That's not how you treat customers and the way this was handled was shady, underhanded and unprofessional. These guys are a representation of your company and God forbid this is what you all stand for. It was a great deal and we came specifically for this car. The fact they let a solid cash sale walk in this manner is insane to me!! I wish we would've dealt with the other sales associates because these two are horrible!!! The way we were treated and how this was handled was extremely bad. I'm so not happy and will advise others NOT to do business here. Please attached purchase info provided detailing the exact amount we needed from bank. Mind you this is the exact funds that were retrieved and brought back with a 20 minute timeframe same day..smh

From the moment we arrived, they made us feel like family. Trent and Frank were constantly ready to…read moreassist us and ensure our expectations were met--from selecting the car to securing the financing. It is a place you can trust. We can truly say that, from now on, we have joined the Capital CJRD family! Thank you! Abi & Judy

Do yourself a favor, and go anywhere but here. I bought my Jeep from this dealership, and even the…read morefree oil changes were painful. You would have to pay me to go back. Every time I go, they are slow, up charge you on everything, and generally don't care. Today, I brought in my Jeep looking for the to diagnose a problem that I was seeing, and even brought in the service bulletin update from Jeep that directly matched the problem. They told me it would be $250 to diagnose the problem (the one that is directly from the Jeep service bulletin), and then I told them I had an extended warranty that should cover that, but they couldn't connect me with finance because they don't come in until 9:30. So I would have to pay up front, talk to finance at a later date and hope it worked out. I asked for my car back and sat for another 30 minutes before they could pull it around, and it didn't even get a quick car wash. Never again. Go to any other dealership. You're welcome.

Nothing great, typical car dealership. Expect to haggle, not get what you want, walk away and then…read morehave them call you 500 times in the next few days, to finally break down and give in.

Made an appointment with a sales lady days in advance. We got there on time. she wasn't there for…read morethe appointment and had her "boyfriend" stand in for her. He was completely unaware of what we were looking for and wasted our time. Very disorganized. She eventually came in later, and then the boyfriend was nowhere to be found. We had to catch her up on what car we were interested in. Then they promised us a car arriving in a "few days." Put a deposit down for it. Then they had no record of us holding it (we even had the VIN). We have been waiting weeks, and we get a different answer each time we call. Then I get a text that asks if we're still looking for a car. ?? We have paid a deposit, and we are waiting for it!! They will run you around in circles and I feel they are not honest. Save yourself a big hassle and not come here. Still waiting...

Rusty at Liberty Buick was great and truly caring about his customers. He made the whole experience…read moreeasy and stress-free. The overall atmosphere at Liberty Buick was welcoming and pleasant. I highly recommend working with him!

My mother went here today, took her 5 hours to trade in her vehicle, they kept giving her the run…read morearound. Would not reccomend to anyone, just go to a different dealership if I were you.

I have never bought a new car before, and nor was I planning on getting one, but the guys over here…read moremade it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back! I have never bought a new car before, and nor was I planning on getting one, but the guys over here made it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back!

Unbelievable. Absolutely unbelievable. *If anyone wants to…read morecontact me; I am: James@asu.edu* Their commitment to arrogance and defensive ignorance is breathtaking. Your entire life one hears stories and jokes about Used Car Sales people. According to Newsweek, respondents rated Car Sales persons second only to Lobbyist and Members of US Congress as the Least Respected occupations. Yet it knocked me back when I experienced a flock of such persons at East Charlotte Nissan. I fell in love with a 2024 E-Transit posted on their website. I was on the phone arranging a pre-sale inspection when, without warning, THEY SOLD IT out from under me. After the first undersell failed, with much effort and many calls I finally spoke directly with the owner, Tyler. We agreed on a price and the only missing part was the SoH. While I was on the phone arranging a mechanic to come on site to confirm SoH THEY SOLD IT A SECOND TIME