After using this place for years without any issues, I was extremely disappointed by my most recent experience.
Something red appears to have bled during the wash, ruining my favorite dress along with several other items of clothing. I contacted them expecting, at the very least, a refund for the service. Instead, I was told that I should have read the labels, that I should know which inks or dyes might bleed, and that it was ultimately my responsibility. They then refused to refund me.
I pay around $50 per load specifically because I am paying professionals to handle my laundry properly. I understand that accidents can happen--a button can fall off, or I can accidentally leave something in a pocket. But preventing colors from bleeding onto lighter clothing is basic laundry care.
It is not reasonable to expect customers to have professional knowledge of which fabrics, dyes, or inks may bleed. Identifying those risks and handling the clothing accordingly is part of the service I am paying for.
What bothered me almost as much as having several pieces of clothing ruined was the complete refusal to take any responsibility for it. So if you're considering dropping off your clothes here, be aware that if something goes wrong and your clothing is damaged, you may simply be told that it was your responsibility to know better.
After years of being a customer, we will not be returning. I will also be recommending that friends and family take their laundry elsewhere. read more
