Jeremy Jacob's made my whole experience very informative easily to understand with excellent…read morecustomer service friendly like family vibes with a huge selection of vehicles to choose from. I've been to other lots and no one compares to Private Stock of Rapid City best prices and I absolutely love my car so reliable thank you bro! I would definitely recommend them to my family friends and co-workers. Private Stock the best in this area.

Dylan and Jeremy did an excellent job helping my sister find the truck she wanted. They provided…read moreoutstanding customer service and made the entire process as seamless as possible. I highly recommend visiting this location for your next car purchase or if you're considering putting your vehicle on consignment--they will take great care of you. - Shaina and Mike Sleighter

Simply outstanding service and care. If you have the opportunity to meet and work with…read moreCarter...do! With us, Courtesy Subaru has gained a customer for life!

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

Showed up this morning as they were opening hoping they could help with my dropped DL that went…read moreunder my parking brake in the center console. Everyone was super nice and helpful and got me straight in about 10 minutes. If I wasn't passing through while driving cross country these guys would be getting my business anytime I needed something.

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

Avoid Gateway Autoplex. In August 2025 I purchased a vehicle…read morefrom them and also purchased a service contract for $6,999.00. The same day I brought the vehicle home, a safety-related system (emergency SOS) was already malfunctioning. This was never disclosed prior to purchase. On March 23, 2026, the vehicle had a failure involving a major system module. Repair cost: $2,383.69. The service contract company (Fidelity Warranty Services) denied the claim and refused to provide any written explanation. Because I purchased my car and service contract from Gateway Autoplex, I reached out to them for assistance. I was not expecting Gateway Autoplex to pay for the repairs, but I had an expectation that they would help me pursue payment through the service contract. I expected basic customer support and assistance in navigating the claim, since they sold me this service contract. I couldn't even get that far. Gateway Autoplex was completely unresponsive. I called multiple times, was left on hold, once for 7 minutes, was told someone would call me back, and never received a single return call. The person answering the phone would not connect me with anyone who could help. I even requested to speak with ownership--no response. To make matters worse, shortly after purchasing the vehicle, I was told by the Service Manager that the vehicle had not been properly inspected before it was sold. Because the car sold so quickly, it was not inspected. This experience raises serious concerns: *Selling a vehicle with a safety system malfunction on day one. *Charging thousands for a service contract that does not deliver. *Refusing to provide documentation when denying a claim. *Providing no customer support or assistance after the sale. This dealership took my money and offered no support when there was a problem. They did not stand behind their product. Proceed with extreme caution if you are considering a purchase from Gateway Autoplex.

DO NOT GO HERE. Long story short, they sold me a truck they…read moreknew had bad head gaskets. I know this because I spoke to the original owner. After confronting the manager, I was told, "For what you paid and how old it is, you should have expected it to have a bad engine." Apparently, a $6,700 vehicle they advertised as "runs great" only meant it ran--but not for long. I am now in contact with the Attorney General's Consumer Protection Division and others they have deceived, and we are working together to stop them from taking advantage of more people. Hopefully the state can do something. If you been screwed over or know someone please have them contact the email I set up. fraudgateway@gmail.com.

SERVICE: Called them three times over a four hour period. Each time asked for service. No…read moreanswer after 20 or so rings. Going to go to a place that answers their phone!

While having my Tacoma serviced, my checkbook was stollen out of the car. Clearly it was taken by…read morethe mechanic who drove the car in and out of the shop. I couldn't get the shop supervisor to answer my calls and messages. So, no checkbook and not even an appology.

I purchased four KIA vehicles from Billion Auto in Rapid City. I am always treated with respect…read moreevery time visit the company. Todd the GM, Sheldon the Sales Manager and Matthew in finance. Ever since the new management team came in, the business has been so much better!

Tried to sell me KARR security system in a car that has factory state of the art security from the…read morefactory. Two different sales reps told me they put the KARR system in EVERY CAR ON THEIR LOT. BEWARE. They are hacking into factory wiring on every car, used and new, on their lot. This is from their own sales reps. Tried to sell me paint protection for $2400, crappy KARR system for almost $1000, forgot to tell me they only had one $450 smart key for the car. For the love of God, stay the heck away from these guys.

Just a follow up to my previous comment…read more We completed our trip and made it Home Safely.... Thanks McKie Ford for the Quality of Work you provided to me and my Family Your Service Department and Dealership is one of the Best I've ever been too. I'm a Life Long Ford Owner and you are one of the Best Thanks Again !!

1) Bought a 2016 Lincoln MKZ in 2019 and quickly realized I should have bought the hybrid. Notified…read morethe salesman that I wanted a 2016/17 hybrid, and could he please find one. I knew I would take a beating on trade-in. I told him that I understood that. I checked in each month so he would know I continued to be interested. In October of that year, I gave up and found one that fit the bill north of Denver, and bought it that week. 2) Window inop on passenger front. Took it to McKie service. After 20 minutes, service writer came to inform me that my warranty was void because of hail damage repair, that my regulator showed 'excessive wear', and that they cracked the window trying to 'adjust' a piece of trim at the top of the window. Ordered new regulator and dealership bought window, were installed at a body shop (not McKie). Problem still unresolved. Lincoln informs me that trim that McKie claimed was binding was non-adjustable. Was surprised that McKie voided warranty due to hail repair. Took car to Scott Peterson Ford in Sturgis, who put the car on a diagnostic tool, and found (within 40 minutes) that the issue was a faulty circuit breaker in the window motor. I will NEVER go to McKie again

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

We made a service appointment for a recall, drove our VW to Rapid on our way to CA purposely for…read morethis appointment only to be told the service department gave our part to someone else. We could have driven our more economical vehicle for this thousands of miles road trip had we only known. What a joke, and no offer of accommodation for our inconvenience.