SERVICE: Called them three times over a four hour period. Each time asked for service. No…read moreanswer after 20 or so rings. Going to go to a place that answers their phone!

While having my Tacoma serviced, my checkbook was stollen out of the car. Clearly it was taken by…read morethe mechanic who drove the car in and out of the shop. I couldn't get the shop supervisor to answer my calls and messages. So, no checkbook and not even an appology.

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

I visited this Subaru dealership in Rapid City, SD during a recent trip to the Black Hills region…read moreof the state as I consider my next move into retirement. As an FYI, this dealership is one of ONLY TWO in the entire state of South Dakota (the other being on the other side of the state in Sioux Falls). I wanted to check out the dealer's inventory of new 2026 Outbacks since the car was completely redesigned for the 2026 model year. While this is a relatively small Subaru dealership compared to others I've been to near where I live on the East Coast, they had a pretty impressive inventory of new 2026 Outbacks in a variety of trim levels. They also had a nice inventory of other Subaru models, too. While I was not buying at the moment, I spoke with a young salesman who did not apply the usual pressure tactics; he informed me that in So. Dakota, documentation fees are minimal because the buyer is responsible for paying the sales taxes, registration and title fees themselves and that those requirements are fulfilled in the buyer's county treasurer's offices. Thus, the potential for additional dealer profiteering rip-offs that can be seen in states like NEW JERSEY and FLORIDA where the documentation fees are UNREGULATED by the STATE do not occur in So. Dakota. This was refreshing to hear and I decided that when I buy my next Subaru after my move to South Dakota in 2027, that I will seriously consider returning to COURTESY SUBARU in Rapid City.

Great service were in a bind with vehicle in for repair. Would rent from them again. They even…read morepicked us up at the dealer. Car was clean. Air conditioner worked.

This place got me what I need when I needed it and had terrific customer service. Thank you guys…read morefor really making renting a mini-van quick and easy!

I purchased four KIA vehicles from Billion Auto in Rapid City. I am always treated with respect…read moreevery time visit the company. Todd the GM, Sheldon the Sales Manager and Matthew in finance. Ever since the new management team came in, the business has been so much better!

Tried to sell me KARR security system in a car that has factory state of the art security from the…read morefactory. Two different sales reps told me they put the KARR system in EVERY CAR ON THEIR LOT. BEWARE. They are hacking into factory wiring on every car, used and new, on their lot. This is from their own sales reps. Tried to sell me paint protection for $2400, crappy KARR system for almost $1000, forgot to tell me they only had one $450 smart key for the car. For the love of God, stay the heck away from these guys.

Thank you David for literally saving the day yesterday for my friend Barb and me! We were driving…read morefrom Custer SP to Medora, ND on our vacation road trip from Illinois. My warning light came on and said I. needed transmission fluid or I wouldn't be able to change gears 'soon'. we stopped by David's shop and inspite of being short handed with a long line of repairs to do, he still helped us out and filled my transmission fluid. we are so thankful for saving my car and our road trip! He was kind, thorough, professional and all with a smile! I highly recommend this shop!

Broke down with my Truck and Airstream in the Badlands SD . They towed me to Dave's Shop , hes on…read moreof the nicest and helpful people I've met. My truck was under warranty for GMC so Dave was not allowed to do the job,even though he let us keep the RV there for two nights gave me water and electric hook ups . I wound up buying a new truck David is a 10 in my book. Im heading back to NYC I told him if he's ever in town I would I accommodate him. thanks David

Showed up this morning as they were opening hoping they could help with my dropped DL that went…read moreunder my parking brake in the center console. Everyone was super nice and helpful and got me straight in about 10 minutes. If I wasn't passing through while driving cross country these guys would be getting my business anytime I needed something.

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

Great service. tried their hardest to get me the best deal I could get. Left happy with my mustang.read more

If I could give no stars, I would. We took the vehicle bought from Quality Auto to get an alignment…read moreand was told the frame was completely destroyed and needed to fully be replaced and was quoted $15,000. This was less than a year of purchasing the vehicle. We've reached out to Quality Auto multiple times and have yet to get any sort of communications back. They only want to speak on the phone so nothing is in writing. Very disappointed.