Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

Jeremy Jacob's made my whole experience very informative easily to understand with excellent…read morecustomer service friendly like family vibes with a huge selection of vehicles to choose from. I've been to other lots and no one compares to Private Stock of Rapid City best prices and I absolutely love my car so reliable thank you bro! I would definitely recommend them to my family friends and co-workers. Private Stock the best in this area.

Dylan and Jeremy did an excellent job helping my sister find the truck she wanted. They provided…read moreoutstanding customer service and made the entire process as seamless as possible. I highly recommend visiting this location for your next car purchase or if you're considering putting your vehicle on consignment--they will take great care of you. - Shaina and Mike Sleighter

- 5-star experience with Courtesy Subaru in Rapid City, SD…read more I honestly can't say enough good things about our experience with Brandon at Courtesy Subaru in Rapid City. He was absolutely outstanding from start to finish! Brandon was genuine, honest, knowledgeable, and just incredibly easy to deal with. There was never any pressure or "salesman" feeling; he simply listened, answered every question, & made the whole experience surprisingly enjoyable. We ended up leasing a new Outback Premium from him, and we couldn't be happier. And then Brandon really went above and beyond. He came in on his DAY OFF to close our deal and take care of the paperwork! Before we left, he also patiently walked me through all of the electronic gadgets and systems in the Outback (and there are a LOT ), making sure I actually understood how everything worked. You know you've had a great car-buying experience when you leave feeling like you just dealt with a genuinely good person rather than a salesperson. That was Brandon. He is truly an A+ human and an A+ salesperson. We would recommend him to anyone without hesitation. If you're looking for a Subaru, ask for Brandon M - you will be very glad you did!

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

Amazing customer service, great communication from the sales department and a finance department…read morethat went the extra mile... ...to ensure I did not get the lowest APR available, wouldn't come down $300 on a 20k sale, declined my offer to add $300 to my down payment and refused to answer the phone or text messages for days...but did eventually explain this debacle as clearly as possible by saying, "This isn't going to work". If you are in the market for frustration, lies and wasted time...this is the place for you...and if you mention Capital One, rest assured, you will be given the royal "We do not want to do business with you treatment". 5 Stars and a nomination for the 2025 "Best Bad Auto Buying Experience" Award.

Bought a new 2026 Wrangler Rubicon w/ the 35 Extreme package. I noticed driving home that the shift…read morepoints were wrong and would hang out in 7th on the highway not 8th. After looking in to it, it's obvious the tire size setting in the BCM was set to 33 inch tires as a stock Rubicon has. We got there at 8am as the appointment was for, explained the situation again all that needed to be done was change tire size in the BCM. Then I noticed the inside tread on all 4 new tires was warn so the alignment is off. Between the Liberty dealerships they have 1 guy to do alignment so couldn't get that done cause he didn't show up. Reading service ticket they ran the BCM for codes and reprogrammed, couldn't get an answer if they specifically changed the tire size to 35s. Didn't get my Jeep back until 10:45am, I personally have never been to any shop or dealership with service this inept. Will never be back.

This kudos goes to the service department at The Honda Dealership…read more On my way to Great Falls MT via Cape Cod the dreaded check engine light came on Pulled right in the service reception area, a bit weary Problem solved, back on the road in 30 minutes Could not have had better service Thank you I'm a big fan

I just called and wanted to talk about my options for a permaguard claim. Casey in service sounded…read morelike a wounded animal. "We don't take care of that". Pretty pathetic response for a service call. Do better.

Tried to sell me KARR security system in a car that has factory state of the art security from the…read morefactory. Two different sales reps told me they put the KARR system in EVERY CAR ON THEIR LOT. BEWARE. They are hacking into factory wiring on every car, used and new, on their lot. This is from their own sales reps. Tried to sell me paint protection for $2400, crappy KARR system for almost $1000, forgot to tell me they only had one $450 smart key for the car. For the love of God, stay the heck away from these guys.

I purchased four KIA vehicles from Billion Auto in Rapid City. I am always treated with respect…read moreevery time visit the company. Todd the GM, Sheldon the Sales Manager and Matthew in finance. Ever since the new management team came in, the business has been so much better!

Just a follow up to my previous comment…read more We completed our trip and made it Home Safely.... Thanks McKie Ford for the Quality of Work you provided to me and my Family Your Service Department and Dealership is one of the Best I've ever been too. I'm a Life Long Ford Owner and you are one of the Best Thanks Again !!

I came in for warranty work, wiper blades, and they wouldn't replace them under my bumper to bumper…read morewarranty. I've ovens the vehicle less than 3 months. Their main excuse was that I didn't purchase the vehicle from them. Poor poor customer service!!! Melanie Adcock

My 2015 EOS was towed while I was in Sturgis. When I picked up my car, the engine light was on. I…read morecontacted liberty in Rapid City and talked to a wonderful service man. He told me to stop by on my way home and he would hook it up to the computer and check things. When I arrived at the dealership, he was there and did a scan on my car and gave me some valuable information, but said I would be OK to drive home. Then to contact my dealership when I got home. When I asked what I owe him, he said nothing. I can't remember when I received such good and pleasant service. I would recommend calling that VW service number if you need any advice

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.