Thy work they did was great. But the communication is not good. I called multiple times with no…read moreresponse. They only take checks and cash. Be prepared.

I've had issues with Alterations, wildly, varying pricing, and most importantly, the ownership…read morechanged I guess? All of a sudden they were closed and they had a bunch of my stuff. I spoke with the landlord and then they reopened, but once I got my remaining things, I decided I would not go back. Too unpredictable.

I have been taking my clothes to this business for a number of years…read more The staff members are always polite, friendly and experts at alterations. There is also a 10 day period to return any items that are not as requested, and will be repaired at no cost. Definitely recommend!

Today I drove an elderly family member to this shop and waited in the car. They went in with their…read moretwo items. When I saw that they were being waited on I called to say - the item is cleaned, becuase I had cleaned it. I provided the elderly person my credit card and said that if they needed to they could just pay the additional fee. But we did not get that far because the elderly person said to the desk people - "she said it's cleaned" and the response to their old and frail person was, "you lied." So they left shaking and I went in. I was immediatley told that we are barred and can never return. From my career I consistently hear negative comments about the rudeness of the staff. Seeing an elderly person shake at being called a liar was not okay. I am sharing so that the staff either take ownership of their anger or to warn others.

Mixed experiences here. They handle basic dry cleaning very efficiently and do a great job…read more Tailoring and alterations are another matter. When they accept items, it takes a long time. Then most recently, I came in with a pair of pants with a broken zipper. They told me they were too busy to do it. I have given dry cleaning business to them for years, and all I get is "too busy."

I'd give Six stars if I could. I have used Sams fairly regularly for 3 years, plus mostly for mens…read moredress shirts, suits and jackets and every time, every item has been perfect and it is usually done in just 3 or 4 days. I see a few comments they are pricey but... They were priced about the same as a couple of other cleaners in the area when I was first trying others. looking for a cleaner, but I'm not bothering to shop price since I have always received such good service from Sams. There are times when dependable good service is more important that price, plus they have to be in the ball part or they'd not stay in business. The parking lot can be a little tricky getting in and out of, but if you can avoid commute drive time its not bad. I'd highly recommend

This is where I and my family have been getting our clothes tailored and altered as far back as I…read morecan remember. The team here is great! They're up front about what they can and cannot do when altering your items, their prices are very reasonable, and their turnaround time is relatively quick. For example, earlier this year I brought in a bridesmaid dress that had to be hemmed, and the work was done within a few weeks. I admittedly don't need things altered too often, but it's great knowing there's a reliable and reasonable place to go when the need arises. I highly recommend this shop and hope folks continue to support them.

I just visited the shop for the first time. I ripped a shoulder seam on my favorite winter jacket…read more They did an excellent job repairing the seam. They are very nice, professional, prompt, and do excellent work. The price was very, very reasonable. I highly recommend them.

Friendly service. Convenient. Fair prices and quick turnaround times. I've been going there for…read moreover 10 years.

Do not ever take one single important piece of clothing to any of their locations!! They will ruin…read moreit and will give you the WORST attitude about it. Genuinely shocking how horrible the customer service is.

The wedding gowns alterations expert is amazing here! She was so helpful in making the experience…read morereally smooth for me and was honest about her work. If you have a wedding or other formal dress, you need to bring it to her! I also brought in a casual dress for hemming help at the other side of the store, and the store waited until the end of the week to tell me they couldn't fix it. I would have appreciated an earlier heads up on this situation so that felt a bit unprofessional. It was a small hemming request too. I ended up finding an alternations expert in Ross Park Mall to create a solution for my dress.

I had such a great experience with Alterations Express for my bridal dress alterations, especially…read moreworking with Lynn. She was truly the best: incredibly thorough, detail-oriented, and thoughtful throughout the whole process. She did a great job explaining what she was doing and setting realistic expectations for what was possible with the fabric and style of my dress. She also made amazing recommendations about my veil and other styling choices that really elevated the whole look. On top of being excellent at her work, she was so funny and fun to work with. I would absolutely recommend her!

I went to them to get two pairs of jeans taken in at the waist and tailored. After 2 weeks I left…read morewith 1 pair of jeans altered. You can try your garments on in store and have them pinned by an employee so you can see you're getting the fit you want. One employee came in for the first pair I had on, pinned them quickly, and told me that they were good. For my second pair a different employee came in and told me that they recommend getting a smaller size, as there was too much fabric to alter the jeans effectively. I thought it was odd that they could work with one pair and not the other, but they are different fits and I don't know anything about hemming pants. I paid for the one pair of jeans to be altered and returned the other pair to the store and ordered more. I dropped the jeans off on a Monday midday, and I was told that I could pick them up anytime after 5pm that Thursday. I went on Friday at 4pm to pick them up and was asked to wait 30 minutes for them to finish up. Annoying, but fine. I came back in after 30 minutes and a different employee said they don't know why I was asked to wait. They could not alter the pants. She then brought out the unaltered jeans, pinned but not worked on, and said that she would recommend I get another size. This is the first time they are telling me they can't work on the pants I paid for Monday and that were supposed to be done the day prior. No phone call, nothing. At this point I had the other pair of jeans that I had ordered after my visit on Monday. I was desperate for the jeans to fit in time for a trip, so I left them with the new pair. I was told that for my trouble she would rush the new pair I dropped off and have them done on the following Tuesday after 4pm. I went on Tuesday at 4:30. They were not done. I was asked to wait 30 minutes, I ended up waiting an hour. The pants fit well at the waist, but then I had to wait for them to pin them to be taken up. I was told that I could pick the pants up that following Saturday after 3pm. Spoiler alter - THEY WEREN'T DONE! The employee behind the counter asked if I really needed them done and seemed annoyed when I said that I did. They rush hemmed them and got them to me in 20 minutes. This was the worst customer service I've received in a long time, and while the result was good, I don't think it was worth the hassle. It was $40 to get the jeans taken in at the waist and $13 for the hem. If you just need a hem, or you have the patience to be told something different every time you speak to an employee, I think you'll be fine. I would not recommend.

Waited 20 minutes to pick up my alterations. They couldn't find my tuxedo. And when they finally…read moredid, the alterations hadn't been made. Do not come here if you value your time. Clothes were not ready when they said they would be.

4.5 stars overall. I see many negative reviews below, but maybe the employees are different this…read moreyear compared to previous years? I had bought a dress that was one size too large, and on a Saturday, I visited this tailor shop to ask them to take in the dress. An employee immediately and kindly greeted me. She told me to enter a dressing room and to put on the dress. After several minutes, she entered the dressing room, and she inserted pins where the dress should be taken in. Next, at the cash register, another employee rang up the cost of the tailoring. This employee seemed to be new, and the other employee politely helped her. I had the option of either paying for the tailoring then or later at pickup. I chose to pay for my dress right then, and the cost of tapering my dress from the underarm to the bottom was $32.75. The employees told me that my dress would be ready for pickup after 5 PM on Friday. On Friday, the store sent me a text message to remind me that my tailored dress was ready for pickup. I picked up my dress on a Saturday morning. An employee greeted me, and then she looked for my dress in the back and brought it out to me. I felt surprised that she did not ask me to try on the dress in the store, but I tried on the dress at home, and the dress fit me well.

Great turnaround, excellent work, and professional and kind staff. They were able to hem (remove at…read moreleast 4+") from a high/low gown for a formal event. Plus we decided to add straps utilizing some of the cut material and they were fully transparent on the price for it if decided we did not want to based on price. We had about 2 months before the event, but got it back within four days! I would definitely go back. The seamstress we worked with had the best questions, was caring, and attentive to details. It really put our family member at ease with their dream dress.