There's no better technician out there for guitars. Steve Bring guitars back to their original…read morebrilliance, if not better. He understands not just repair but performance. I have never had anyone able to discuss the importance of strings with particular brands and models as well as what certain type of pics can do for alternating sounds. After an in-house tech shaved nearly 1/ quarter of an inch too much off my brand new Martin after a horrible set up, Steve brought it back. It sounds better than the first day I bought it. He's taken my old Gibson and found issues which I was not aware and given it volume and tone I could never have imagined it was capable.

Had two setups down on electric and an acoustic. Happy with both .will be back…read more Hard to find decent folks like Steve

AJ is amazing. He did a great job fixing the headstock on my Gibson. I highly recommend!read more

had them fix 2 tube amplifiers and two guitars price was very affordable highly recommend. A true…read moremom and pop outfit

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

I was looking into selling or trading my older Steinway. Hard-sell tactics by Rick did not…read more"resonate" with me. I will take my business elsewhere.

I highly recommend M. Steinert & Sons. I just purchased my first piano for beginners. Vivian and…read moreBrandon were extremely helpful during the entire process. You can tell they are very passionate about music and they know their stuff. Vivian helped me choose the perfect piano for exactly what I wanted. Brandon helped me bring and load my items to my car. And Vivian was so kind to share some music books with me to take home. I got a great deal too because of their moving sale. If only learning how to play the piano was as easy as working with them.

Do not bring your guitar here. I brought in my vintage Gibson ES175 about a year and a half ago to…read moreget refretted. I also asked to replace the wooden bridge with a tuneomatic bridge. They were confident they could work on the vintage instrument no problem and would finish it with two weeks max. When I tried to pick up the instrument, he said it wasn't ready. There was a couple month period where we tried to set up a time, then i couldn't get ahold of him. His phone number disconnected, email didn't exist, and website no longer existed. I finally heard from him after leaving a note in his mailbox. Came to pick up the guitar months later, and he said he refretted the guitar but couldn't setup the guitar correctly with the new bridge without resetting the neck. So he only charged me $400 something dollars instead of the $600 he quoted. Shame on me, I paid him without checking his work. Upon looking at the guitar, there was glue fingerprints all over the guitar and chunks of the fretboard were missing. Literal slice marks across the fret board. The refret job was horrible and essentially ruined my 1970 ES175. The value of the guitar has significantly dropped because of his work.

Made an appointment for repair, confirmed it, went to his shop the next day and he was a no show…read more Didn't even answer his phone or reply on email. Gets back to me the next day and cops to his error and invites me to drive back to his shop to try again. Fool me once!

I have known Yury for years as a valued member of the Newton-Watertown community. He had been…read moretuning my old piano for a long time and when it came time to graduate to a better instrument, I visited his store in Newton. I had a low price range in mind but wanted a decent, real instrument that would hold its tune well in an apartment that's not heat- or humidity-controlled. Other piano shops laughed at my price range and said I'd never find a decent upright piano for less than $5,000. They were completely wrong. Yury is an expert in his craft and I completely trust his advice when it comes to pianos. He tunes them with an old-European-style precision and care that, quite frankly, is very difficult to find from other piano professionals. I purchased a refurbished Yamaha U3 from his shop for a wonderful price and couldn't be happier - true to his word, the piano was perfectly in tune when it arrived and hadn't required any tuning for over two months. When it does, I will be sure to call him - his prices are very reasonable and his work and years of experience, both in Europe and the United States, speaks for itself. I most certainly can vouch that his work is excellent and that the care and depth he brought to the job really made my old instrument a joy to play (and my new one even better!). This shop is a real gem because it's truly a one-man show and a real local business that does it all (there aren't many of those anymore!): he tunes, restores, repairs and sells pianos of all types and sizes. There are used Baldwins, perfect for a beginner student or kid starting out; there are also grand Steinways for the local jazz players and professional performers. In fact, a good friend of mine, a world-class jazz pianist, purchases his instruments at Yury's vs. any of the local chain stores. You will be supporting a LOCAL shop and will know that if you make a purchase, it will be an instrument that had been individually cared for. It will also be a fair price without the huge markup seen at the other places. Buying an instrument, especially a piano, is always intimidating, but I highly recommend this little shop and place complete trust in Yury's services.

Yury did a great job fixing my Steinway small grand piano. Also, he has hosted concerts at his shop…read morefor area pianists, on an excellent piano. Very informal and enjoyable!

Great place for music lessons. Please checkout the website for more info. I went to Berklee College…read moreof Music, and these guys know there stuff!

I first started taking guitar lessons online after exploring what YouTube had to offer. But there's…read morea limit to learning online. I joined Senchant's and it's crazy the progress I made in a short amount of time. The guitar makes sense now, and I'm grateful for Bernie's endless musical knowledge and teaching style.

Mr. Pope was just straight to the point when I visited his Pope Horn, Inc. in Jamaica Plain, MA…read more02130, asked me what I need for my trumpets repair and he quickly took look at them, told me what he can do while I wait and he can't. Jobs were done so quickly and beautifully, Sorder job and dents work were so satisfying and each jobs are at cost of $25 !! with tax !!! You know these days, if you drop off your brass instruments at shop, job may take some days to complete and cost is getting so expensive, but not at his place. So call him to ask his hours, if he is available to fix it while you are there or if job requires for a while, he will tell you what's going on. He manages all by himself. Himself has been freelance French-horn player as well, served Boston Pops, and many other professional playing jobs around. And his clients include authorities in the business, museums, collectors, etc. Since he is Frenchhorn player, he has quite fat list of Horn for sale. If you need to buy Frenchhorn, his place is just amazing place to check. I end up purchasing rare Mellophone by Alexander and I am very satisfied with it as well as repair work. He was busy when I knocked his door, but he was very accommodating at moment and my visit was more than 100% positive. This is real pro shop with super reasonable price. Once again, he is so straight to the point, and I appreciate his knowledge, skill and love for music. So, be clear what you need and enjoy your visit. Otherwise online business is are available for shipping, it cannot be better than this place. God Bless All.

I visited Pope Instruments today for a cleaning of my tenor trombone. The shop is very accessible…read moreby public transit - a quick walk from the Forest Hill Orange Line stop. Ken and Tess were so kind and welcoming - it was a wonderful experience, and my trombone is feeling better than ever! The cleaning was quick, and Ken also re-aligned my slide a bit after finding a place where it was catching. Really appreciate the great care of my instrument and their kindness! I will definitely be back for any repair/cleaning needs, and will be recommending Pope Horns to my brass friends as well! Thank you!