Steve and his team are the best! I'm so happy that I switched. They pointed out some issues with…read moremy coverages and saved me some money to boot.

One of the best places to get insurance with a very helpful staff! Any insurance issues they will…read morecall right away to make sure everything is squared away and that there is no problem.

I've known Jim for about a year now and his level of service is top-notch. He's easily available…read moreand always eager to answer any questions you might have. His office is in a convenient location and his staff is always ready with a smile. Jim will spend time explaining all the ins and outs of your policy and will tell you straight out if he can or can't save you money. Real honest and earnest guy. Highly recommended.

I called the James Obrien Agency along with a few others in the area. Jim, the owner, actually…read moretook the time to meet with me. He encouraged me to review my current insurance policies and as a result, he saved me over $1,000 a year. The office staff are professional and helpful. I have referred several friends and co-workers to his office.

For more years than I can count Lee and his staff have been there for our family with exceptional…read moreservice, so if you're looking for honest insurance value be sure to check them out!

Like many other low‑star reviewers, I initially had a pleasant experience with Lee and his…read morereceptionist, Nicole. That changed once I needed to file a claim. After discovering I was being charged for a service I was unable to obtain benefits from, I repeatedly requested clarification and documentation regarding my policy. Despite multiple inquiries, I did not receive the information needed to understand the changes made to my coverage. When I informed Lee that I was still awaiting documentation for an open state insurance case, he responded by telling me to find another agent rather than helping resolve the issue. Based on my experience, there was little interest in problem‑solving or supporting an existing customer--only in acquiring new business. Potential customers should proceed with caution. This office's 2.5‑star rating exists for a reason.

Jimmy Valenti was excellent did great work very nice HE SHOULD GET A RAISE !!! was a pleasure to…read morework with!!!

Our 2022 Dodge Ram was involved in an accident. We brought it to Coles Collision on Central Avenue…read morein Colonie, NY. Brandon Bevins, the manager, and Dan Russell, an expert collision repair technician, were the two individuals we were dealing with. Outstanding customer service from both Brandon and Dan. Brandon kept us informed about what was being done on our vehicle, with texts and phone calls updating us. Dan Russell was our collision repair technician. Dan does such amazing work; our truck looks brand new. You can tell Dan cares about his craft. Five stars! We can't thank you enough. When we picked up our vehicle, a man (I wish I knew his name) was cleaning and detailing it. He did such a great job! We are very happy with the entire experience that Coles provided. Thank you, Susan and Patrick Thompson

Amazing people and customer service! I can't say enough about how easy they made the entire…read moreinsurance process.

I love working with Northeastern Insurance! Their local agents are very professional and always go…read morethe extra mile to find the best rate. 10/10 recommend!

These folks are the Santa Claus of Insurance! I went to them based on a referral from a friend…read morewho's been with them for many years- she claimed that they're "truly a hometown hero" with excellent experience and service. I'd always heard good things about State Farm, and the Ochs family really brings it to life. Kevin took the time to answer my questions and offered examples of scenarios that I hadn't thought of. Together, we came up with coverage that I feel confident will adequately protect our assets should an emergency or mishap take place. Although I'm a new client, I strongly recommend contacting them based on my positive experience with them in finding and switching my insurance coverages.

The owner and Kris were a pleasure to work with. They went out of their way to get my…read moregranddaughter in the vehicle she picked to buy for college. We had driven 125 miles to get there and needed to get the deal done in one afternoon so as not to need to drive up again. Kris "GOT IT DONE". Amelia is enjoying its use at college. Steve A.

This is a unique situation, so I'll keep it straightforward…read more When the customer picked up her vehicle, she immediately expressed dissatisfaction with the cleanliness, despite the vehicle having been professionally detailed. Her concern was that when the rear hatch was open, rain runoff marks could be seen along the sides. To address this, we provided her with money to have the vehicle detailed at a shop of her choosing. # Response to this part When we went to pick up the Vehicle it was not cleaned when we opened the hatch the pollen was still there from when the vehicle was looked at. (if it was professionally cleaned it would not have been there, I have purchased vehicles that have been professionally cleaned.) It was not rain run off per what is being said. There was another person with me that saw this Jeff did provide money taken off so I could get it cleaned. If I took it some place it was more than what was offered because most shops would be over what was offered. Despite this, each subsequent interaction involved continued complaints about cleanliness. During this time, she also made insulting remarks toward two of our employees and myself, the owner. # I gave Jeff a lot of credit for trying to make things right since when we wanted to pick up the vehicle the paperwork was not done and we had to wait for the salesperson to go to Motor vehicles and get it done. I don't recall making insulting remarks about the employees or the owner. Jeff was given a lot of credit for things. The only time a remark was made was when something was said about the salesperson that sold the PWI warranty I felt he was rude when I called and asked a question. Approximately six months later, she experienced an issue with the SUV that was clearly outside of warranty. Even so, we offered to repair it at our cost as a goodwill gesture. The following day, after we made this offer, she posted a one-star Yelp review. When I contacted her to ask about it, she stated that she did not intend to create a Yelp account, write a lengthy one-star review, and post it, claiming it was an accident. The review did not use her name but did include the VIN of her Explorer, which made it easy to identify the source. # Jeff did make an offer but not the full cost of the garage that his mechanic sent us to. Jeff's head mechanic is the one that stated he was not sure of what the issue is and felt it was better for us to take it to the garage that he recommended. So, we did and they gave us a different issue than what we have got so we had 2 different opinions and what Jeff offered did not cover the cost. Plus, we had to pay two hundred dollars to get diagnosed at the garage that his mechanic sent us to for an 2nd opinion. The issue is what opinion do we go with to get it repaired if there is an offer to cover the full repair and if not correct. Then work was done that really didn't need to be done We purchased the extended warranty so that things would be covered the way it was explained while there to pick up the vehicle. The salesperson stated that this is a good warranty company and they work with the customers. The warranty does not run out till 2026 when they were called, they also stated that they were going to train their employees and the salespeople a little better since they are finding out it would be helpful. The owner of the vehicle has only put three thousand miles on it since it was purchased from that dealership. So not outside of extended warranty. Jeff the owner did make an offer but did not cover the full cost of the repair, only a portion. (And per the mechanic we had 2 different opinions as to what the issue is and cost. The computer review was on computer it was a way to vent was not supposed to be sent. was sent by error. Additionally, the vehicle had a factory recall on the window molding, which was on national backorder. To help her in the meantime, we purchased aftermarket moldings and had them professionally installed at no cost to her. She later removed them herself using what she described as a "butter knife." We replaced them once more with another aftermarket set, again at no charge, and advised her not to remove them until Ford could install the factory replacements. # The factory recall was never mentioned to me till I contacted them and stated that there is a recall on the window molding and that is was on backorder. Jeff was great as to getting aftermarket molding to but on the vehicle since the 1st set he had installed blew off that day on the highway, I had someone with me when they blew off. so, Jeff was contacted and Jeff offered to order another set since the 1st set was not ordered another set and had them installed till ford received the factory recall ones and then the vehicle was dropped off at ford to install them and have not had an issue since. I never removed them with a butter knife not sure where that came from.

visited my insurance agent today Doug Neil for a new insurance policy and quote..been with him over…read more30+ years and his staff is welcoming friendly and very helpful and knowledgeable,makes getting insurance for your needs very easy and they shop around for you to get a better deal.Again the whole process is quite and easy with his professional staff helping and guiding you through it all..Whole heartedly would recommend him to anyone for any insurance needs..give him a visit and find out for yourself?5 STAR RATING

I had an accident in July and the agency was right there for me. Fast forward to mid September…read morewhen there was a big issue with the other car owner, Doug Neil himself went to bat for me with both insurance companies and put me completely at ease. I'm so grateful that I'm with a local agency that treats me like a neighbor. Huge appreciation!