We called them and arranged to come down to see and buy a specific truck on a Friday for the next…read moreday. Financing in hand and approved. Said we would be there in the morning. Drove 3.5 hours to get there. Arrived at 11:10a, and they sold the dang truck. Guess it wasn't worth holding it since we weren't using their financing. Dave told us he was going to call in the morning to check on our status. When we arrived, he was finishing up the paperwork with someone else. Then had the nerve to leave a voicemail talking about "Sorry it didn't work out ..." Go straight to h3ll, seriously. That's some shady business practices and I'd never recommend them. Feel free to reimburse us the diesel we used to get down to deal with this crap.

I brought my car to Mangino Buick GMA because I read good reviews. I did not have a good…read moreexperience, at all. It cost me $340 to be told there was nothing wrong with my car, all while they neglected to check out one of the issues I had mentioned to two separate people -ONE bad tire sensor. As I was leaving after paying $340 for absolutely nothing, I noticed the bad sensor was still not registering, but 3 were. I went back in and a tech used a handheld device to reset the sensors - all of a sudden I had FOUR bad sensors. Not sure what the (seemingly teenage) tech did, but my cost went from $125 to $500 in a matter of seconds.

I brought my 2016 Silverado in for a couple of warranty issues.The service advisors @ Mohawk…read moreChevrolet were professional,knowledgeable and quick to explain the path they would take to correct the issues with the truck.You can buy a vehicle anywhere , but it is the follow up service that makes the difference.Thank you Jamie & Craig for a positive experience! Michael Cerrone

Extremely Disappointing Experience. I honestly don't know how a dealership can make buying a…read morevehicle this unnecessarily difficult, but this dealership managed to do exactly that. I had an appointment to look at a specific vehicle. You would think the vehicle would be ready when I arrived, but it wasn't. I spent an excessive amount of time waiting and dealing with unnecessary back-and-forth just to get to the point of test-driving it. What concerns me most is that I was allowed to test-drive a vehicle that the dealership later told me needed brakes before it could be delivered/certified. How does a dealership allow a customer--and my service dog--to get into and drive a vehicle that apparently wasn't ready or safe to be driven? That's not simply poor organization; that's a serious safety concern. Once we started discussing the purchase, I repeatedly asked for two simple numbers: what would you give me for my trade-in and what was the price of the vehicle? Instead, there was endless discussion about monthly payments when that wasn't what I was asking for. Then came the trade-in appraisal. This same dealership had previously serviced my truck. In December, they physically replaced the front brakes and specifically told me the rear brakes were good. Then in April, I brought the truck in for inspection and was told the rear brakes were so bad that they would not let me leave with my own truck. Then, during the trade-in appraisal, I was told they could only give me a certain amount because my truck needed brakes. I have a very serious question: How can the dealership replace my front brakes, tell me the rear brakes are good, and then months later tell me the rear brakes are so bad I can't drive away--only to then use the condition of those brakes against me when valuing my trade? I was understandably frustrated and questioned this. The salesperson then asked if I wanted the vehicle that day. I said yes. More than four hours later, I was finally told that the vehicle wasn't actually ready and still needed brakes and certification for CarBravo. I had my service dog with me through this entire ordeal. We agreed I would return the following day to pick it up. I drove an hour back to the dealership, only to wait approximately 20 minutes before someone from finance came over confused about why I was there. I was then told the vehicle wasn't ready and apparently was never supposed to be ready. I had to explain three times how the salesperson and I had arranged the pickup. At that point, I walked out, told them how unprofessional this was, and said I wasn't sure I even wanted the vehicle anymore. A manager called the next day. Unfortunately, that conversation made things worse. She sounded annoyed and irritated with me almost from the beginning and treated my concerns as though they were an inconvenience. When I explained the history of the brakes and the amount I had been quoted for my trade, I felt as though I was being treated like I was lying. I specifically told her I had initialed paperwork showing the trade-in amount, yet I was essentially told they could only do another $500. Despite all of this, we eventually agreed on a price and the vehicle was delivered to my home. Then the screen needed to be replaced. About a week later, the brakes on the vehicle began squealing when coming to a slow stop. I contacted the salesperson and sent a picture showing the vehicle reporting approximately 72% brake life remaining, explaining that there was no reasonable way I had used nearly 30% of the brakes in one week. I recently returned to the dealership for the replacement screen and to address the brake concern. They replaced the screen. They said nothing about the brakes. After everything that had already happened surrounding brakes, I find that completely unacceptable. The biggest problem isn't that one thing went wrong. Things happen. The problem is the pattern: poor communication, lack of organization, conflicting information, wasted time, dismissive management, and lack of follow-through. I spent hours at the dealership unnecessarily, drove an hour back for a vehicle that wasn't ready, had to repeatedly explain agreements made with their own employees, was made to feel like I was lying about information I had documentation for, and now have a brake concern that still hasn't been addressed. I specifically chose a traditional dealership after having a much simpler experience with Carvana. This experience reminded me exactly why. Get everything in writing, verify every number, and don't assume one employee's agreement will be communicated to the next. For me, this was one of the most frustrating vehicle-buying experiences I've ever had. 0/5 stars. I would not recommend this dealership.

Updated review on the purchase of 2 cars a year ago. The cars have had no problems, no troubles…read more We absolutely love the saturn Sky and our Jeep. We are looking to get a third vehicle and we decided to go right back to Spa CIty Motors, because we trust them and they are so great. You couldn't ask for better people to buy from.

THEY SAW ME COMING!! we used to have a guy friend who…read morehelped us with car related things. sadly, he passed away 2 yrs ago. another guy friend was upset that we didn't ask him first, before buying a car here. he said he would have never allowed us to....i had been renting a uhaul for longer than i wanted to, because it is a lot cheaper than a car rental. when i saw a cool little 2 door vehicle pop up "for sale" in my facebook feed, i got excited, because the price was right for us. went down to the listed address, , did a very brief test drive. after the owners son went back into the garage, we looked under the hood. had a question about something minor, and went in to ask him about it. he dramatically sighed LOUDLY, then stomped out back to the car, angrily answered my ?, then left quickly. i understand being busy, but golly gee whiz, batman! we really should have shopped around a bit, but i was so desperate to just get a damned car. whelp, like i said... they saw me coming. i should have at LEAST googled the kelly blue book value on it but, alas.... did not. LESSON LEARNED. prior to this, i had always just bought cars out of people's driveways, so this was my first car lot auto purchase. guessing i assumed this would assure better quality. they had a very limited warantee, was it 30 days? 90? "what we have to have, legally", i was informed. well, we recently took it off the road, because it is too small for our needs. very cool, but very cramped. i have scars on my leg, from the drivers side door NOT staying open when hopping in. if you open it wider, it opens to the point where you have to UNBUCKLE the seat belt, to jump out to pull it inward! AAARGH! don't get me started about the SEAT BELTS!! (Alllll over the place) i am on a facebook page for this car,and just learned i paid WAAAAY more than the actual value of it. (7000.00 plus) the garage where i just bought a buick regal, from looked up the value of the tiny car, and told me it is worth 3000.000 to 3800, tops. they were first to suggest that i got screwed. according to one facebook car guru, with the mileage on it now, i will be lucky to get 1500 for it as it is. (needs a wheel bearing) they all nicely let me know that THEY SAW ME COMING. if you buy a car here, people... DO YOUR HOMEWORK, know the actual value. it really IS a cool little car, only driven locally, for one year. we just foolishly paid waaaay to much. so hoping/thinking to get the listed value quoted by my mechanic, and lick my wounds. your results might be different with this place-i wish you luck. just do your homework.

Saturday Morning Woke up to a flat tire on my F-150 Raptor called Morris Ford Service Department…read more They couldn't have been more accommodating got me in within the hour and I was back on the road a hour later. They were extremely busy and it wasn't an easy tire to repair but the skilled technician did an outstanding job. Thank You to everyone at Morris Ford wonderful people and outstanding customer service. Greatly appreciated..!!

5 stars for the service department alone. Friendliest ford dealer I've been to and very good at…read morecommunicating.

Went there today and bought my 2nd escape. Great people to deal with. Best Ford dealer around.read more

I bought a SUV all wheel drive from them with two sets of different tires on the vehicle. The front…read moretires had dry rotted cracks all over them. I went back to them and they told me the tires past inspection. I took the car to Goodyear to find out the tires had a recall on them. I will be taking the the car to the nys dot now . Terry Morris does not care about safely but maybe they will about nysdot. I will never buy another car from them.

Pulled off Northway to dealership after hitting object that damaged tire. Car was alarming that it…read morewas losing tire pressure. Was told crew was getting ready to go home and they could help me next week?!?!?!?! Very disappointed. Thankfully we made it to Mavis on Trieble Ave, where Zack took good care of us.

Dealerships are normally an absolute nightmare to deal with. The Nissan Dealerships close to my…read morehome in Long Island are all crooks. I found this dealership in while on vacation in Saratoga Springs and figured I would try to my luck. I was extremely lucky to have found Tim Simoni at Lia Nissan. The process was smoother than I ever thought possible. Tim made my nightmare situation disappear! I want to thank him and Chris Bucher for the excellent service and handling of my situation. I won't hesitate to come Back here for all future car needs, and highly suggest you do the same. If you're nervous about the car dealership - find Tim and you won't be sorry. Lia's dealership is doing it right!

Bought a car from them had it looked at by another garage, the vehicle passed inspection with…read moreobvious signs of strut and muffler system issues. Ive been going back and forth with Chris who refuses to answer me regarding what he plans to do to fix this issue. Shocker, NO RESPONSE FROM CHRIS

GO TO A DIFFERENT DEALERSHIP!!! Whatever deal you found is not worth it. When I bought a car from…read morethem the first day the engine light turned on. Then the ABS light came on. Then the tire light and emergency brake light. I bring the car to them and leave it for weeks for them to fix. Still the engine light and tire light are on. While I am driving the supports holding the tire completely break. I tow the car back to them and while they fix it, I tell them to fix the engine light and tire light. I get the car back and the engine light is still on! A year later I am trading in the car for a new one at CarMax. Do not make the same mistake, it is not worth it.

when our friend mike told me that MICHAEL'S AUTOMOTIVE won't "screw you", that they do what needs…read moreto be done, without looking for and finding a million things they insist NEED to be done, like RIGHT NOW, all in the name of the holy $$$.....that they are trustworthy, honest, and reasonable..... figured we would give them a shot. my '08 pontiac G5 was having an issue, and several other garages insisted it was a transmission problem, and refused to touch the car, instead recommending a tran$mi$$ion $peciali$t. i was heartbroken, then took our friends advice. it turned out to be a simple, 265.00 fix, since the great crew at MICHEAL'S AUTOMOTIVE properly diagnosed the problem. i was elated! turns out "little blue" (pontiac) is the third car i've had, where it is supposedly a p.i.t.a. to change a headlight bulb. every single other garage insisted upon a few/several hundred dollars to do this job, (on 2 other cars, one a prius) something to do with having to remove the front panel from the car. but waaaait, garages charge hourly, right?? not sure why/how a simple two bolts being removed warrants a 600.00 bill. a few garages in the past did the job at original quoted rate, but whined and pouted about it after the job was done, letting me KNOW they were doing me a favor by so doing. ('cos, you know, "we had to remove the front end off the carrrr!") michaels crew did the job quickly, and even noticed a detail relating to another light, which i was unaware of. they repaired it. with no whining. and they charged a very reasonable price. i am both impressed and thrilled. thank you, MICHAEL'S AUTOMOTIVE. you will see us again.

Michael's Automotive provides excellent customer service and is honest, responsive and professional.read more

Been using Coseos to service since we moved here in 1990. 34 years…read more Always great service. Staff is friendly and knowledgeable. As well as always providing quality service.

My son was driving home from college today got the Thanksgiving weekend. His car broke down in town…read moreand Coseo's was quickly able to evaluate the car. While we choose to have the car brought closer to home for repairs we are grateful for their fast costumer service and expert advice. We are truely Thankful!