Very impressed with their customer service I can't say enough good things about this company. Maureen was a gem. She conducted herself in such a professional manner and was so friendly and very educated and wise on what she was doing. We left there feeling so much better with a peace of mind about such a stressful situation. I'll update you on the upcoming weeks as we go back for the follow up treatment but I feel pretty confident all will go well. The owner Rachel was very friendly and we appreciated her willingness to let us come in after hours since we had to work late. That says a lot!! read more

They are fast, efficient and taught me so much! I was a complete wreck when I came in. They also gave us a 30 day guarantee if we had any issues. Will highly recommend to anyone read more

Not satisfied with the results. My children and I were treated by Rachel, pricing wasn't clear. When I called Rachel quoted up to 160, I was charged more per child and $55 2nd treatment to find out that the lice is still there! My little one was checked and cleared. I checked her at home and found something. So I took her back to get her rechecked. Rachel said there's nothing. Her head is infested and I'm dealing with this all over again after paying almost $600 there!!! This is a scam. Not thorough and doesn't give a crap! Great way to make quick money by dealing with vulnerable parents who want and need professional help. I'm retreating my kids all over again! read more

Terrible experience with Owner, Rachel Silverstein. Their mobile clinic was at our sleepaway camp and treating my daughter with 2 treatments and 3 lice checks, only to come home with lice. It was humiliating for my daughter and frustrating to spend $200 with no results. The worst part is that the owner refuses to call me back and has ghosted me. Very unfortunate and unprofessional. If you have $200 to blow in the wind, go here. If not, try Lice clinics of America. read more

They are the nicest lice ladies. We were 10 people. Only 3 had lice but all heads were thoroughly checked. The 3 infected ones were treated on the spot. Everyone left lice free. The ladies are professional, fun and the place looks like a Sweet and Sassy store. 6 of the 10 were children. There were coloring books, TV's and lollipops. Efficient, professional and priced fairly. I would recommend to EVERYONE and would go back (HOPE NOT) if needed ever again. I truly wouldn't go anywhere else. The head check is only 20.00 and goes towards the head treatment if needed. They have a family special for all family members living together. Best price, best service. DON'T HESITATE AND DON'T GO ELSEWHERE. Thank you Rachael, Irinda and Jessica!!!! Tell them Carmen sent ya ;) read more

I will start out by saying this is the second time I have been to Lice Ladies in Rockwall and the first time I had a much more pleasant experience. I went in for my 6 year old daughter who on Mother's Day - I had found and then treated for lice at home. I went ahead and made an appointment as this is something I have dealt with before and much prefer to leave it up to the 'professionals'. The first comb out by the first lady found nits and a few babies and then the manager - Rachel - came in to do the second treatment and hair check on my younger daughter who is 5. Rachel was very condescending when speaking to me about the fact that I had used product the day before making the hair way more tangled as if this is something I am supposed to know. While checking my younger daughter for lice, she would shift between moments of speaking to me as a professional to YANKING on my daughter's hair and almost verbally antagonizing her for not sitting perfectly still or holding her head still. I understand tangles, I understand she is a child and not holding her head as still as possible.. I do not understand yanking and pulling so hard, (that my daughter who has had everything from slime, to the stick'ems toys all in her hair and though it hurt - never cried when we were pulling on her head) was BALLING. At first, Rachel tried to calm her but then as if trying to prove a point kept saying 'well you are either going to hold your head still or I am going to yank it' and kept doing this over and over. My daughter was so upset and it seemed to frazzle Rachel's nerves but in a passive aggressive way that only heightened the situation. She then told my daughter at one point ' you are being defiant and need a time out since you are purposely not holding your head still'. The other woman's expression was one that you could tell she felt bad for my daughter, she felt awkward because she could tell how rough she was being and the blatant disrespect for the fact that I am paying $125 for her to perform a service - NOT scold or chastise my child. I said something to try and calm my child and urging her to sit as still as possible, yet Rachel then said to my 5 year old "You need a time out, I know your Mommy is here but while you are in this chair.. I am the boss." Let me say this - I am in my thirties, a business professional, and a strict / consistent mother to my daughters. She was acting if my daughter was an unruly child and that I had no control over my children - not one sitting through torture as she pulled and ripped her hair apart and did so with disregard to how painful it was just because my daughter did not hold her head still for her. Had my other daughter not been in the middle of treatment - I would have walked out and left. Instead of addressing me or the situation calmly, she was on a power trip that caused her to grossly overstep her boundary as someone in the customer service industry. She then did the second comb through on my 6 year old, who afterwards immediately got down and her teeth were chattering and cried because of how rough Rachel was. She even said on her own that the second lady was much more rough than the first and it was as if she was pulling her hair on purpose if she didn't sit still. Extremely poor bedside manner etiquette is the best way I can describe it. I did take her back in for the follow up since I had already paid so muc and thankfully someone else did her comb through. I had been told by Rachel that my daughter (only the oldest had it) would need a retreat, not just a recheck. We went in for that and she was clear, there was no need for a retreat so despite the fact that they did NOT retreat her, the woman doing the check called Rachel, who had her charge me still for a retreat at $55. They didn't have to retreat so why was I charged for one? They are not the only lice place in Rockwall so if I have to deal with this common childhood nuisance again, I will NOT be returning to the Lice Ladies to be charged for treatment that was not required or performed or so that a woman who obviously is much more rougher than necessary can torture my children for the satisfaction of the power trip she is on. Professionalism - Learn it or stick to being the voice on the phone and not dealing with children. read more

I took my daughter in June for a treatment. I was charged $130. I took her back in for her follow up and paid $50. Today two months later I see the same two charges come up. I called and they said, oh we have been having problems with our credit card company and they are recharging everyone because since February they have not been able to process anyone's money. You waited 7 months to figure that out. So you should have got a credit back in June. I told them no, you guys charged me and it went through. I have no credit for my original June purchase amount that came back to my bank so you should not be recharging me. Can you recredit my account....no. They still not fully understanding that I have already paid for our June treatment. So the customer service is awful. They are blaming their mistake on the credit card company and that's my problem. Also, if no one has been charged since February, why have you not sent your customers a email or a certified letter stating the possibility of a credit, charging from original date or why one might see double charging. Why did I walk in your office in June and there was no sign or no one told me of the possibility of using my card. With double charging you will not have my service any more and I will make sure our community knows of the fraud. read more

Great! My daughter has had lice before and we drove all the way up to Frisco to get it treated. We thought she might have lice again but we found out about a new place here in Rockwall that had recently opened. Gave this place a shot since it's close. So glad we did. Excellent, friendly and knowledgeable staff. Very affordable pricing. Turns out my daughter didn't have lice and they only charged us $30 for inspecting her hair and giving us some preventive spray. If you're closer to Rockwall than Frisco, I highly suggest taking your kiddos here! read more