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    Las Vegas, NV

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    Nordstrom Fashion Show

    Nordstrom Fashion Show

    3.7
    (274 reviews)
    1.8 mi
    $$$

    Easily accessible from the parking garage. Friendly and helpful staff, clean facilty and a grest…read moresale section. I picked up some unique casual shoes for less than $80. Appreciate the salesman who helped me.

    I purchased two leather jackets (Schott and John Varvatos) online, and unfortunately neither fit…read more When I went to return them at the store, the experience was extremely disappointing. Because the original credit card I used had been closed, I was told I would only be issued a gift card. What was frustrating, however, was the inconsistency in how this was handled. The manager initially told me she needed to get authorization, and I waited approximately 10 minutes for a return call--only to be told a gift card was the only option. When I asked to escalate the matter, two additional staff members came over. One of them was notably rude, while the other, James, was more professional and apologetic. I was told this was standard store policy, which raised a simple question: if this is truly a fixed policy, why was authorization needed in the first place? The situation felt inconsistent and, frankly, left me questioning whether customers are being treated equally. I've been a loyal Nordstrom customer for over 30 years and have never experienced this level of service. Nordstrom has long been known for its exceptional customer care, which makes this experience particularly disappointing. I sincerely hope this is an isolated issue at this location and that steps are taken to ensure the level of service aligns with the company's longstanding reputation.

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    Lids - sportswear - Updated July 2026

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