Horrible. I was in a frantic emotional state due to accident my husband had so I called life alert thinking he might need it When I said no a representative called saying horrible things such as I didn't care about the safety of my husband and due to my emotional state at that that they shamed me into getting it. We have absolutely no need for it but are stuck for 3 years. It's a complete rip off and uses much needed fixed income money. read more

My brother subscribed to this service for our mother. He died in June 2022, I called two weeks later to notify Life Alert , as the payment was automatic withdrawal. They requested I fax a death certificat, once received they would make appointment to pick up the equipment. It is now September, they called our mother requested payment for the account and in her confusion and grief at 88, paid it. I have dealing with everyone from Corrine to Ruth and now waiting here from Ruth. They refuse to refund the payment and cannot seem to find death certificate or record of my June phone call. They equipment has been boxed up since June as we've been waiting for pick up. I am sicken by the customer service and the fact they requested payment from our mother, the subscriber not payer. PLEASE DO NOT USE THEM. read more

My mother in law has Life Alert and I love that I can leave town and not have to worry. Peace of mind is everything. Thank you.

Can you cancel when you need to. Sales rep. Yes of course. That was bs. Sales rep. You know that you can claim it on taxes. Also bs. Nothing but back bitting leeches. 10/10. DO NOT GET A LIFE ALERT!!!! THEY WILL NICKLE AND DIME YOU UNTIL THEY BLEED YOU DRY!!!! read more

We went THREE WEEKS with the equipment UNPLUGGED before LifeAlert even noticed! LifeAlert's answer? "We recommend testing the equipment once a month to ensure it is working!" When I pointed out that you can't test equipment that isn't plugged in, they had no answer. Do not, do not trust this company to protect your loved ones! read more

Unbelievable how long they kept me holding. I pay for a friend. They won't stop billing until my elderly friend could package up the equipment (which is almost 8 years old) and send it back. I will never use them again. read more

BUYER BEWARE. This company prays on the elderly. If you sign the contract, YOU CAN'T GET OUT OF IT FOR 3 YEARS. DON'T SIGN. I called them and told them I was in dire straights and they could care less. They gave me 1 month free BIG DEAL, I wanted out of the contract and they basically said tough, you have to wait 3 years. The WORST COMPANY I HAVE EVER DEALT WITH. GO ANYWHERE ELSE, STAY FAR AWAY FROM THIS COMPANY. read more

Customer service is atrocious. No customer service after 5 pm. Waited thirty minutes just to talk to someone about canceliing my account. I should get a rebate. read more

My Mother purchased this system and it was a constant battle with everything. Don't use this company there customer service is terrible. Even when my Mother moved into assisted living which voids the contract they kept billing even after they received a cancellation notice from the facility. They facility had to send to notifications. They constantly tell you to call direct numbers and they give you the fax numbers as direct lines. They did this to me on four different occasions. When she broke the shower piece it to 3 months for them to acknowledge that they received the part. During that time they must have sent five notifications to return the part. Luckily my Mother had a neighbor return the part and he had kept the tracking paperwork. Save yourself heaps of frustration find a different service. read more

I do not recommend Life Alert. You enter a non negotiable contract for 3 years that even though it sends false alert and multiple complaints are called to them - they refuse to cancel the $89.85 per month bill. We've had firefighters and police come when we haven't called. Each time they say it's a technical problem or that since we didn't do monthly tests, will not make adjustments. Didn't even realize we had to test monthly until 4th time of having a left trigger- not by us- around 3:30/4 am. They told us that we aren't doing monthly tests so they may do random checks. My husband has not used it and in fact, we removed the wristlet button bc he can't use it anyway. My advice- find a better medical alert company and make sure you can cancel. Life alert only cancels if in nursing home or death read more

If there was a choice to give ZERO stars, that is what I would be giving. I signed my mom up on November 13, 2024. I was told by Tony Nugent that I could reach him anytime on his direct number. I asked about cancelling it if she went into a rehab or had to get full time care. He assured me that it would be suspended if we needed that. My mom went into the hospital on the 18th, and then into a rehab on the 21st. I started calling Life Alert on the 21. I have gotten the run around every single time I have called. I have tried to get this suspended and have called no less than 30 times. The direct line to Tony Nugent??? Never answers, never returned a call, never helped at all. My mom is still in the rehab center and Life Alert went ahead and took out a payment for the month of December. I feel like I am trying to get out of a gym membership. This company takes advantage of old people. It is wrong. DO NOT USE THIS COMPANY!!! read more

My father had life alert. Their websites boasts there is no charge for the monitoring equipment. In April my father went on hospice and I contacted Life Alert, No one called me back. I called again, they were suppose to send a shipping label. I never received it. i called again, did not receive it. I emailed, still no shipping label. During this time my father passed away. I had been in contact with life alert several times. I had to pay out of pocket to ship the equipment back to Life Alert because of their failure to provide the shipping label. This was over 32.00. Then, Life alert took 400 additional from the bank account without any notice. I still have not received April fees of 69.90 refund. I am waiting on 400 refunded I now also want my shipping costs refunded to me. Life Alert does not return the phone calls or emails. Family members, please be aware of Life Alert, during the most difficult time in your experience of caring for your elderly parents they are vultures, thieves and have horrible customer service. read more

I WOULD NEVER EVER RECOMMEND THIS SERVICE! I'm unable to afford the monthly payment and wanted to cancel the service. NOPE! The contract I signed is iron clad...unless you die or go into a nursing home. I spoke with Edwin who had an attitude and just kept repeating the contract could not be broken. Thankfully, it's up March 2021. GREAT SCAMMERS...avoid at all costs. read more

Everyone Please do yourself a favor and RUN, RUN Away from this terrible company! I cancelled my order, never opened their equipment box, send it back, they received it on the 24th February with a signature. First their billing promised a 5 business day refund of $ 197.00 (rip off), then it became 7. Still NO refund. Their so called billing department puts you hold till you hand up. Very Very poor customer service. Extremely pushy sales people! Next Step is reporting them to Better Business Bureau. read more

They are high pressure sales. Also, you do not get a guarantee unless your loved one dies at home with the equipment. So don't buy it. Stay away and choose another service. There are many others. Probably all the same. Don't get this type of service if you want a money-back guarantee it's not worth it. I don't know how many times they said there's a death guarantee. probably 10 times and maybe only once did they specify death at home. I don't care about the money, it's not important. Its the high pressure sales and deceptive advertising which bothers me. Then Neil Walter has the nerve to say it's not his fault I didn't hear or remember. Nice customer service? He might as well have given me the finger. Stay away from them no matter how much they make it sound like they care. They don't. All they want is your money. Then you're on your own. Just think about how many families they have taken money from only to say they had to die at home. What a kick in the gut. read more

Greedy unethical company. Kept charging me for months after my mother passed away. I called them to tell them she died after a few days. Of course, they came up with some obscure rule why they would not stop charging me. It is really a money machine that you will never get out of. read more

Beware Elder abuse Big time scammers ! Read all the reviews ! Where do I start ? My 87 year old mother called them to get this . By the time she called me the same day and told me she paid $200 for 3 years and if something happened where she didn't need it they would reimburse the family the $200 back I knew there was a problem . The next thing she told me was that she was paying 89$ a month . I called Myra back who is as hard core as they come for used car sales , she was fighting with me and said many things that I can not even repeat now because I will run out of room . The call ended with her telling me my mother who has dementia and border Alzheimer's to call back tomorrow to talk to the cancellation department because they needed her voice on record . I did a 3 way call the next day ..... looong story short there is no cancellation dept . They said the unit was not sent out and they would refund no problem. Fast fwd they sent out the unit . I called them back and they said put it out on porch and ups would come get it the next day . That was a week ago. We call they say the same thing no one comes UPS , no refund for $200 till they get the unit back . This is such a joke ! My mother gave her debit card so can't stop cc. Shame on this company . I have just begun to fight ! I am going on every social media platform there is to warn people . read more

Nice until you try to cancel when they turn very nasty and uncooperative and make it extremely difficult to accomplish. I lost $3000 with this company. Buyer beware! There are better services. read more

I believe company makes it intentionally difficult to cancel subscriptions after someone dies. I waited on hold one day for 25 minutes with no indication of when I might be connected. There is no easy link on a website or email address to cancel an account, as there is with pretty much ANY other company. As someone who is bereaved, I find it immoral to behave in such a way. As anyone who lost someone knows, there are many loose ends to tie up, so waiting on hold with life alert won't be top of your list. It feels gross. They will also charge you for missing pieces and they won't cancel your subscription until you return them, which if you did not purchase life alert (I did not my dad it), may be hard to locate everything. This is also very easy information to provide on a website, which they clearly, intentionally, did not do. read more

A couple of things to watch out for #1 check your parents secondary insurance they might provide the same service for free. The biggest problem I had with life alert for my mother in law, Life alert wanted a 3 year contract at 49.95 a month I was not very comfortable with this but when I was told if my mother in law died in that 3 years you get a full refund . Unfortunately my mother in law died after 30 months. I was denied my refund because I was told she didn't die at home. I hope this post gets out to everyone looking to help and protect their parents . read more

If I could give this company 0 stars, I would. My mother is 102 years old, visually impaired and hard of hearing. We have tried to change the protocol procedure for her when help is needed and all Life Alert has done is throw roadblocks in our way. Last month I called Life Alert to change the protocol so that the first call they make is to Hospice, not paramedics. I wrote down EXACTLY what Life Alert told me was needed in the letter to them. I sent the letter. They called a week later and told me they needed more. After a frustrating conversation with them, they then called Hospice to get what they needed. Now, 2 weeks later they're calling me and telling me that Hospice did not give them everything they needed. Why are they calling me and not Hospice? The woman on the phone from Life Alert had no answer to that question. I realize that they have legal hoops to jump through but this is beyond the pale. It's not a difficult process; change whom they call first. When I told the woman on the phone today that I was looking into another service for my mother, her response was "that's fine". Really? They value our business that little? So, after a month, the protocol is not changed. In my opinion, you should be very wary of signing on with Life Alert. read more

In April of 2021, my father passed away. My mother is now in a care community with severe dementia. When attempting to settle my parents' affairs, I found they had Life Alert which was being automatically billed to their credit card. Upon calling LIfe Alert, I was met with a snotty CSR who basically told me they had a 3 year contract but when I asked to see the contract or be apprised of when the contractual obligation was met, they said they could not do this. I then had to send a Certificate of Death for my father, a letter from the Memory Care facility confirming that my mother was indeed a resident there AND had an emergency option AND a power of attorney. I also then returned all of the equipment. LA would STILL not cancel the service. Horrible!!! Beware - DO NOT USE Life Alert. I am still fighting with them! Update: After complying with all the ridiculous requests from Life Alert in order to cancel my parents' account, I just learned that they charged an additional $95.00 to their credit card without any notice or authorization. I will be disputing with the CC company. Unbelievable. I have been fighting with LA for four months now!!! Will also be reporting them to Better Business Bureau or whoever wil listen. Total SCAM and elderly abuse. read more

If I could give this company zero stats, I would. I purchased the system and immediately needed to return it, as my MIL went into the hospital and then nursing home. They would not give me a refund on the unopened box that had been in my possession for a matter of days. I waited 4 days for shipping to call me after I canceled. I said yes to the first option they gave for pick up, which was today. Then I spent over 14 hours at home today, waiting for them to pick up the package... and they never came. Is this typical? Are you guys really this bad at customer service?? Is there anyone there who can help me?? I just want to return this and be done! read more

This company is full of shit. Mom and I had inquired about this company and was waiting for a brochure the next day salesperson Danielle contact my mom my mom said she wasn't interested then contact me I told her let me talk to my mom do not call my mom as soon as we hung up she called my mom and pressured her into ordering their equipment my mom wasn't happy she felt very pressured Danielle never mentioned a no refund on cancellations my mom canceled the same day then Danielle told her she could not have a refund $198 I was on the phone with about six or seven employees somewhere nice and some weren't talked to three managers one was very nice told me she can get my money back spoke to another manager refused to give our money back I had no equipment installed in her house nothing canceled within 1 days from ordering it very bad customer service they don't listen to you they hang up on you they put you on hold when you're talking will order through this company. They do not tell you cancellation fee is not refundable so keep that in mind they have other companies that offer more for cheaper and is nicer employees. read more

We had Life Alert for my mother and when COVID started, she had to move in with us. I tried to cancel and they said that I had a 3-year contract and the best they could do was lower my monthly expense by $10 (so instead of $89 it was $79). They told me that if she had moved into a licensed care facility that they would cancel the contract. I unsuccessfully tried to reason with them. I kept paying, but was extremely unhappy. I cleaned out her home during COVID and called to ask what to do with the equipment. They said that at the end of the 3-year contract period that they would send someone to the home to pick it up. Crazy considering no one lived there anymore. I couldn't even drop it off. There are many better, cheaper, and more compassionate companies out there. I would never, ever, recommend Life Alert! read more

When you sign up the sales person will tell you that you can cancel the service any time. LIES. I called today to cancel the service because we are having financial issues they refused to cancel. They did offer to lower the bill a whole $20 a month. I told the person on the phone that I was not paying anything else on this account. She threw the 3 year contract at me. They require auto pay which is killing my bank account because they don't take the payment immediately it takes 7 days & by then all my other bills (utilities & mortgage) have taken what was in the bank. I have reported them to the BBB & sent a certified letter informing them that I will not pay anymore on the account. DO NOT LET THEM LOCK YOU INTO A CONTRACT. read more

If you live long enough, there comes a time when things like Life Alert start looking attractive. It's the fear purchase. These are the "I've fallen and I can't get up" people. After signing a contract you'll be outfitted with a large metal box that affixes to your phone and a most unattractive necklace that sits on a long cord. Long before having to deal with the Life Alert people I'd learned only this much: * The necklace doesn't work when you're outside your home. * After daily wear, the cord was fraying and bothering my mom's neck. Rather than send a new cord the company sent an entirely new neck unit which then needed to be programmed. * Getting that unit programmed took upwards of two hours on the phone with the company. A relative handled that. If my mom had handled it I've no doubt it would've taken longer. I became involved with Life Alert only when I decided to cancel their services. My mom's situation had changed and she now had round-the-clock care rendering her Life Alert system unnecessary. Calling to cancel the Life Alert (for which my Mom was being billed $29.95 per month) I learned that she'd signed a 3-year contract approximately 2.5 years earlier. Though I had power of attorney for her, neither she nor I could break that contract without official documentation confirming that she'd either died, had 24/7 caregivers, or had entered a facility which provides 24/7 care. Until I could produce such documentation the billing continued. Tick, tick, tick... I understand that a contract is a contract, but given all that's required when the status of a person's life dramatically changes, obtaining and submitting official documentation to the Life Alert people falls quite low on the list. I've no doubt they make a lot of money off people who just can't get it together to get them the contract-breaking documentation they require. I've also no doubt that's the reason they require a contract in the first place. I got them what they needed, eventually. What followed was a brief phone call during which a technician deactivated the unit attached to my Mom's phone then instructed me that I could throw everything away. Throw it away? This fine piece of technology that took upwards of two hours to make operational? Hahaa... what a piece of crap. Look, I have no idea whether this stuff works or not. My mom never had to use it. If I was a betting person though, I'd not bet on this product to save my ass. We're living in the age of technological innovation and the Life Alert system is a dinosaur. Before signing up for a 3-year plan, check around; there is almost certainly a more optimal solution and you don't want to wait until an emergency to have that realization for yourself. read more

First, Life Alert worked perfectly at the moment it was needed. My 88-year old father fell and broke his hip while living alone. Medical assistance was on scene within minutes. My family is entirely grateful the system worked exactly as advertised. Many kudos to the dispatch team. However, through a series of unfortunate events, my father is now in full time nursing care. There's a year left on his 3-year contract and the only way to terminate service is to prove your loved one is in full time nursing care or deceased. It took at least an hour of my time, over multiple phone calls (some of which I hung up because I was on hold over 10 minutes...), and A LETTER FROM THE CARE FACILITY! to satisfy Life Alert's requirements. OH, while I was on the phone supposedly 'finishing' the termination process, the rep MADE A PHONE CALL TO THE CARE FACILITY to 'DOUBLE CHECK' my dad's status. This phone call alone was 16 minutes. When the rep didn't actually connect with the appropriate staff member, she told me she would have to wait until that time to terminate service. That's when I lost my patience and asked to speak to a supervisor. Magically, at that point, they 'made an exception' and terminated the service. So the moral of the story is...it is EXCEEDINGLY difficult to terminate service. They clearly want subscribers to give up trying. We paid for 4 months/$400 of unnecessary service while we worked to get my dad settled at which time we could finally attend to other business. NOT A BAD RACKET, LIFE ALERT read more

I lost my job as soon as I ordered the equipment. I was told I had to pay the $197 plus first month fee regardless of cancelling my order in 3 days. There was no compassion and no offer to work with me. They are a very hard sell strong arm company. I would never recommend this company to anyone. Be sure to save your money. read more

Very bad customer service. Lock you into a 3yr contract. Can't cancel even if you feel it is not necessary for your family member.

Overall , If you or a loved one are looking for a reliable medical alert system that can help you stay safe and independent , Life Alert is definitely worth considering. Their commitment to quality and customer satisfaction is second to none ,and they've earned a reputation as one of the best providers in the industry. My family is forever grateful to Life Alert read more

What a Hassle to stop the Auto Payments & Deactivate this. Had to return all this outdated equipment , provide a letter that my Dad was in 24/7 Care.(like I was not taking care of him!) from the Care Facility and the equipment was from 2012!!!! Returned all equipment now they want a smoke detector that was left in his house in 2009. Holy Cow what a SCAM. They hadn't had a monthly call in check for a year but didn't check to see what was going on. This shows how much they care for their clients. Negative Stars for you!!!!! read more

Because of Covid, I wanted to get my mom something to keep her safe. Life Alert commercials are always on TV so I gave them a call. Can't hurt to ask questions. The sales rep I spoke with was amazing at answering all of my questions. She talked me through the different forms of equipment they offer and was very open and honest about pricing, terms, and the setup. I said I needed to talk to my mom first and she fully understood and let me know she was there if my mom had any questions too. After the experience I had, I am definitely signing my parents up. read more

The most disgusting, immoral, vile, evil business I have ever dealt with. They suck money off the frail and elderly, the weakest members of our society. As you have seen from other reviews, Life Alert, by design, makes it nearly impossible to cancel service so that they can keep charging people indefinitely. We are still fighting with them, but it also appears they are trying to charge us for equipment we never received. AVOID AVOID AVOID LIFE ALERT AT ALL COSTS. What they need is a nice class action lawsuit. There is a special place in hell reserved for the owners of Life Alert. Disgusting. read more

If I could give negative stars it wouldn't be low enough. I have never dealt with a worse company. They only care about money and they have no morals. I wouldn't wish dealing with them on my worst enemy. They will take your money and give you nothing but aggravation. RUN AWAY FROM THIS BUSINESS AS FAST AS YOU CAN !!!! read more

This company has the worst customer service. I do not recommend. I was on the phone for almost an hour to cancel. Edwin, the customer service rep was rude. I've been a customer since 2012 and the equipment was always needing updates and fixes. I'm so disappointed with the customer service. read more

I am very pleased to say that life alert has made life so much more easier my great aunt fell the other day and brenda the life alert response person was able to get her help right away way to go for your work and ability to respond fast read more

Grossly overpriced. I suspect the company knows how grossly overpriced it is and that is why they lock you into a three year contract. You can get this service for a lot less with other companies. I do NOT recommend Life Alert. read more

My Dad no longer needs Life Alert. Good luck canceling. Since June 16 of this year, I have called and spoken to 8 different people, including Jennifer a Lead in the billing team. They won't pick up the device after scheduled several times & they won't give a refund until they get the unit back. It is now July 10 and the unit was to be picked up yesterday. Guess what? Yep, no show. Looks like a dispute with the credit card company now. read more

If you want to know what Life Alert does it's simple. They charge you to make a phone call for you. There customer service (424) number will give you the exact experience you'll encounter. No One will ever answer and that line is designed to confuse. Taping your cell phone around your wrist and speed dail 911 is just as effective and smarter meaning it won't cost you a red penny. read more