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    Life Empact Thrift and More

    4.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    3 years ago

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    Regency Furniture

    Regency Furniture

    2.3(299 reviews)
    3.4 mi
    $$

    This morning 1/12/2023 I visited the Regency Furniture store in Brandywine Md…read more I was assisted by Joe Smith General Manager to help with decision making in dinette for acquired space in my home. His knowledge, professionalism, concern and demeanor was beyond exceptional. Please go in and get treated with respect and awesome customer service

    I do not write reviews; however, in this case, I needed to. I spent over $11,000 in furniture. I…read morehad an amazing salesperson, Kenny. I only went there to buy two items, and I ended up getting 3 bedroom sets, a living room set, multiple mattresses, and a chair. He was amazing; he beat the prices I had at other places, so I decided to buy those items there. I was told the delivery would be on 6/12; however, I got a call saying I would be getting a delivery on 6/11. I told the caller from the service center that it was supposed to be on the 12th. He stated that I will have one on the 11th and on the 12th. The delivery on the 11th came on time, no issues; however, I waited in an empty house with a three-year-old for 6 hours. I called and was told my items will not be in until August. I went back to the store to switch out those items. I should have canceled, as my husband suggested, but I insisted. The delivery arrived on the 13th but was not fully assembled because some items were missing. The delivery driver said he would come back and put my bed together the next day; however, that did not happen, and when I called him, he said I had to call the store. So again I went to the store and spoke to Ray, the manager, who blamed the sales team, which had nothing to do with it. I spoke to Vi,c who stated that he was in charge, which was not true because the owner came over to fix the issues. He had his son Sammie come and make sure that my items were set up correctly. Abdual, the owner, Kenny, the sales team, and his son Sammi were amazing. I decided to cancel the remaining items that were again scheduled for a ridiculous date, pushed back by 3 more weeks. I decided to go to the Capitol Heights, MD, location, which is where I should have gone in the first place. The service was amazing, and I appreciated the honesty when the team explained and expressed the delivery process. If you want to get furnished from Regency, please go to the Capitol Heights location. It will save you money, time, and a headache.

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    Regency Furniture
    Regency Furniture
    Regency Furniture - Leather recliner peeling after 2 years.

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    Leather recliner peeling after 2 years.

    Life Empact Thrift and More - thrift_stores - Updated June 2026

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