This morning 1/12/2023 I visited the Regency Furniture store in Brandywine Md. I was assisted by Joe Smith General Manager to help with decision making in dinette for acquired space in my home. His knowledge, professionalism, concern and demeanor was beyond exceptional. Please go in and get treated with respect and awesome customer service read more

Customer service fine. All the furniture is low end and looks poorly constructed. It also looks like it belongs in a house from 20-45 years ago. read more

I do not write reviews; however, in this case, I needed to. I spent over $11,000 in furniture. I had an amazing salesperson, Kenny. I only went there to buy two items, and I ended up getting 3 bedroom sets, a living room set, multiple mattresses, and a chair. He was amazing; he beat the prices I had at other places, so I decided to buy those items there. I was told the delivery would be on 6/12; however, I got a call saying I would be getting a delivery on 6/11. I told the caller from the service center that it was supposed to be on the 12th. He stated that I will have one on the 11th and on the 12th. The delivery on the 11th came on time, no issues; however, I waited in an empty house with a three-year-old for 6 hours. I called and was told my items will not be in until August. I went back to the store to switch out those items. I should have canceled, as my husband suggested, but I insisted. The delivery arrived on the 13th but was not fully assembled because some items were missing. The delivery driver said he would come back and put my bed together the next day; however, that did not happen, and when I called him, he said I had to call the store. So again I went to the store and spoke to Ray, the manager, who blamed the sales team, which had nothing to do with it. I spoke to Vi,c who stated that he was in charge, which was not true because the owner came over to fix the issues. He had his son Sammie come and make sure that my items were set up correctly. Abdual, the owner, Kenny, the sales team, and his son Sammi were amazing. I decided to cancel the remaining items that were again scheduled for a ridiculous date, pushed back by 3 more weeks. I decided to go to the Capitol Heights, MD, location, which is where I should have gone in the first place. The service was amazing, and I appreciated the honesty when the team explained and expressed the delivery process. If you want to get furnished from Regency, please go to the Capitol Heights location. It will save you money, time, and a headache. read more

This company is primarily focused on moving inventory over quality service. They will offer "discounts," provided they are still making a profit. They offer no warranty service for what is purchased read more

My experience with Regency Furniture Brandywine was one of the worst experiences ever! From delivering clearly damaged furniture on the first try and then having to wait over two and half months for them to reorder and deliver the furniture, while me and my family had to sit on the floor. And then to add insult to injury they kept charging my credit card again and again for a promotional fee that was never discussed or disclosed during the time of purchase. Staff was rude and dismissive when I contacted them numerous times in my attempt to find out when I would receive the furniture. It felt like they were doing me favor rather than being a valued customer. I strongly advise you all to stay away and save yourself the heartache. The reason I am giving 1star is because I can't give 0 or negative stars read more

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Carlton worked so hard and double even triple checked everything! He was very professional and not pushy at all. He made our experience very comfortable and even fun. We appreciated his insight and input. The store had a good selection and I love to haggle so I believe the value was fair. If you decide to drop in ask for Carlton. He was even working with a slight injury. read more

Regency Furniture - Accent chair - Furniture Stores Near Me - Brandywine, Maryland

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This store does NOT properly communicate with its customers! Delivery was delayed and no one called, order was not complete and it has now been two months since I originally ordered and I still don't have everything. I've written the corporate office...they don't care either! read more

Marlene was an outstanding customer service representative during our checkout experience. She executed everything wonderfully and made the payment process smooth. I highly recommend Miss Marlene for anyone checking out. read more

I was a little hesitant to come based on the reviews, however glad I went. From the moment I walked in, I was greeted by various sales people. Ms Angel approached me and gave the the layout based on what I was looking for, told me the sales and allowed me to browse! I have zero issues. When I was ready, I asked her a few questions which she answered in a knowledgeable way. I enjoyed the experience- it was stress free and relaxing. I would come back! Thanks so much! read more

Marlene was exceptional. She helped me and walked the floor with me. She was very helpful and honest and I appreciated her help so much!

We purchased a Sealy king medium mattress on 1/19/25, it was delivered on 2/4 and within the next 3 weeks it began to sag noticeably on both sides. We called the store on 3/11 I sent pics of the mattress and they sent a tech to assess the situation, we had to call for the results of this visit 10 days later and we were told the sag was only 1.25" and it needed to be 2.25. My reply was we only had it 30 days and it was sagging that much already?! We were told we could exchange it for a 15% "restocking fee" and a $99 delivery fee, thats $354 to return/exchange an unsatisfactory or damaged product! You can not speak with a manager and the customer service person did not even bother to review the pictures or our situation, only repeating the 15% policy was the best they could do. I even explained I didn't want my money back, only exchange it for another model that doesn't sag. Unfortunately Im stuck with it as is unless I want to pay. This is a nasty foreign owned company that could care less about the Customer, that's on me for not researching but dont make the same mistake, STAY AWAY, go to a real customer friendly store. read more

Huge thank you to Amir. He was very helpful and got us what we needed, at a great price.

We had exceptional customer service from Carlton but the pricing in general was out of our budget! Thank you Carlton, we appreciate your customer service! read more

Regency Furniture/Ashley Furniture - A CONTRACTOR DRILLED HOLES IN MY NEW WOOD FLOORS when putting together my daughters bed. I contacted Ashley Furniture of Frederick, MD upon discovering the floor damage and sent pics/video. The claims department of Regency Furniture (7900 Cedarville Rd, Brandywine, MD) is asking me to negotiate 50% of estimate. The contractor (DRIVER - BRAWAR15) denies he caused damage. The floor damage is $269 and they want me to pay half. Regency PLEASE take responsibility for your error and not place undo stress on me. I paid $545 for bed and delivery. Regency Furniture of Brandywine Maryland wants me to shell out more money to fix the damaged floor caused by their employer/contractor. Is this the service you give to customers? MY RESPONSE TO JESSICA 10/21/2022 Jessica O - This matter is already in the CLAIMS DEPT so why are you being DISHONEST? You all have asked me to PAY 50% towards damage caused by your contractor. Need I cut and paste the email from your claims department? So stop lying to save face! read more

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Shout out to Janai! She was extremely helpful and kind. She let us walk around but stayed nearby if we had any questions and kept track of our choices for us. She made sure we got the best deal and quality. She made the experience lovely. We got a whole bed set and new mattress for your new home. First Class to Janai! read more

Service, selection, price and delivered within days. Damaged furniture was replaced immediately and without hassle.

We purchased a dining room table and 6 chairs from Ashely, Capital Heights, MD. First we had an issue with the displayed prices. they were running a 50% off sale for Labor Day. We found a table and chairs we liked, then the manager indicated the 50% off is off of a higher retail price. First warning sign. He acted like he was doing us a favor and gave us 65% off of a way higher price but only if we bought the extended warranty for another $100. Still, an OK deal for us we bought. We were directed to the pickup warehouse 15 miles away and run by Regency Furniture. Also terrible service here. Waited a long time, over an hour, for our 3 boxes. They made us sign a receipt that said after you leave anything you find wrong is not their fault anything wrong after you leave the warehouse. We got the table home and assembled. 3 chairs had stripped nuts and bolts so there was no way to assemble them. The table also had a large gash in the top and a corner was broken off. We called both the store and the warehouse 7 times. each time they blamed the other. The store said there were no returns and call the warehouse to fix your problem. the warehouse has no one available to talk to and since we signed the receipt they could not help us. They both said we should have completely set up the table and chairs at the warehouse to ensure they were good. That would have taken 4 hours to set up and break down and repackage the table. The Ashely Funiture HomeStore Pledge is "Quality, Value, Selection, Customer Service" received on the receipt. We received none of those with this purchase. I have filed a complaint with BBB, and disputed the transactions with my credit card and the merchandise was non-functional. We also have yet to hear back from corporate customer service at contact@ashleycustomerca... read more

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Shout out to Ameer go see him today. Greta customer service very helpful!!! Major Sale today and tomorrow Ameer has the right price. read more

Around November of 2023, I noticed the couch when reclined all the way back, you are rolled to the right. So, I called Regency and they said to call their service department which I did. They sent a tech out, he said "yup, right side is 1/2" shorter than the left, you wouldn't notice it until the couch got broken in. It was most likely dropped from a truck on that side, to bend steel. He ordered parts, came back after xmas. The company only sent two parts. He orders the rest of the parts, they come in and he comes to house. The company didn't send screws. He leaves. He tries to order screws. They called me and told me to tell HIM to use the same screws. He comes back and puts new parts in but has to use decking screws because the old self tapping screws won't go back in! Couch is still no better on leaning to the right, and the lumbar is now making a cracking sound, so basically the couch is worse. It's taken 5 months to get parts put in the couch. Now Regency is saying "oh it's been over a year, so sorry go pound sand, we can't help you call warranty company". Call the warranty company, they say" we only work with electronical parts." We can fix the lumbar, but you have to get the frame problem fixed first. I have spent hours upon hours upon hours of calls and being shuffled around. I think it's intentional to make sure the year runs out. Drag it out so they do not have to do anything nor make it right. read more

I drove up to Regency Furniture very late on a Saturday night. Was immediately greeted by the sales associate named Will Holley. He was AMAZING. Wow....honestly the reason I walked out of there spending my hard earned dollars is because of his attention to detail, understanding and listening to what I required, and his ability to think on his feet and get me a living room sofa I so desperately needed. I walked out of there 110% satisfied with the purchase I have made. If you're wondering where to stop at when furnishing your new home/apt or studio, look no more! Will has got your back and will ensure Regency Furniture will leave a lasting impression. P.S. I don't know what you're paying that man but he deserves a raise or bonus! read more

I love going to Regency because there is such a huge selection of inventory to choose from and you don't have to wait 8 weeks for delivery. My salesperson was Janae, she was awesome, polite, and not pushy. read more

I was rooting for this business! I stopped in and had a great experience with my sales rep. This was a very special time for me since I was replacing my beloved bed of many years and looking to find the right bed. I visited many stores and decided to buy here. I emphasized to the rep the importance of an adjustable and massage base. The base I received is identical to the one I ordered but it doesn't massage. That was the main point of me buying it. I paid about $1k for a bed base that didn't arrive. I'm so distraught. The base was tested when the guys delivered it, but since it looked identical & adjusted I thought it was the same base. The delivery wasn't too bad just about 1 week off from the original estimated date. read more

Janai was absolutely wonderful! She was patient, kind, understanding, and helpful! It was easy for me to buy my items

Mr. Stephen effortlessly assisted me with a dining room table at a very great price. I was in and out on 25 minutes spending less than what I wanted to. THANK YOU! read more

WORST customer service experience EVER. I would give this place zero stars if I could. Placed an order back in September 2021, and now we're nearing January 2022! They've cancelled our order without notifying us, and we've been hung up on multiple times when trying to reach out for a status update. The only smidge of solace at this place is the general manager, Samir, who shares our frustration with the system. The front desk staff lounge around as if they're just there to collect paychecks. They do not go out of their way to help guests. If they do help, it's because they were forced to, and they do not hold back their disgust. These people are truly incompetent and do not know how to navigate their own computer systems. Because we've been hung up on, there's no way of getting the rude employee's name. Back in September, they told us November was the delivery date. We were patient and willing to wait. Come November, they said it looked more like December. Come December, our order was apparently cancelled without our knowledge and now they're telling us maybe Spring 2022. This is ridiculous! I find myself to be a very forgiving and patient person. But this place has pushed me past my limit. (((DO NOT GO HERE))) read more

This place is horrible!! The moment you walk in, you're attacked by about 10 sales representatives sitting by the front door. They're like wolfs ready chew on meat. The sales team will not leave you alone and follow you around the store!! The sales rep stayed back by 5 - 10 feet and was extremely weird. My family and I finally walked out because we were getting stalker vibes. The furniture we did see on the floor was very classless and low quality with very big price tags. The items truly look worse than Ikea furniture and we recommend everyone stay way from this place. read more

Warranty is questionable. The company they hire is called TriCity furniture repair. We met last summer to replace the cushion on my leather recliner which was off balance. The service man said it will take one month to order its replacement. Then I was notified the next month it would be a while. Six months later I received it (Jan '24). First repair guy came and said he needed 2 hours to do this job, he will be back next week. I was scheduled (!) for this Saturday 2/10, now they say that is not happening and can get me in by end of February. Oh hell no I'm not very happy about this and could "only" get next Thursday 2/15. Really ya'll lied about my replacement cushion and now 7 months later ya wanna fix it. REALLY?!?!?! read more

If no stars was an option I would rate Regency Furniture in Brandywine Maryland a zero. Here's my discern with them. I ordered a $2,200 sectional that was on back order for three months. Here's the horror that took place: The right and left ends of the sectional didn't match, The middle pieces didn't connect together so the middle section was lopsided, the right, left, and middle section fabric on the sectional drooped. I contacted Regency Furniture and was informed the items was damage coming through my home front door, and that I signed a waiver that the furniture was to large to fit through my front door, and I waive my rights to hold Regency responsible for any damages. After pulling ALL my security camera footage and emailing it to the Customer Center Department showing the furniture fit through my front door with ease did they state "OH OUR BAD THE DELIVERY TEAM MADE A MISTAKE!" REALLYYYY!!!! They final agreed to replace the sectional but the redelivery sectional was worse. I refused the delivery, contacted customer service and was advised to go into the store because a re-selection of another sectional equal in price was approved for me. I didn't find anything to my liking / equal in price so I requested a "FULL REFUND". I then scheduled for Regency Furniture to come pick-up the damage sectional from my home Once the pick-up was verified the Customer Service Rep in the store issued me a refund of my monies, but the transaction kept showing "PENDING" After 5 business day of showing "PENDING" the refund dropped off and my monies wasn't refunded. I contacted my credit card company via telephone and email, had an investigation open to dispute this transaction since I no longer had the damage merchandise, and only then through my credit card company was I able to get my money back. Also, I had to even filed court charges against Regency Furniture Inc. of Brandywine in case my credit card company wasn't able to resolve this matter on my behalf. Regency Furniture of Brandywine even ignored the summons from the court. In summary I would NEVER purchase ANYTHING from them again, and I advise anyone considering making a major purchase to not go to Regency Furniture Inc. HORRIBLE! HORRIBLE! HORRIBLE! read more

HORRIBLE. I wish there was a zero rating. Dealing with the Brandywine store has been less than acceptable. Ordered furniture in December 2021, paid in full, and still no furniture. Sadly, I haven't heard from my Regency Sales woman since the day I left the store. Yep, multiple delays yet she couldn't even pick up the phone to notify me of these delays (as she said she would). The front desk simply does not want to be there and are able to help anyone. If you ask for the manager they will not provide the managers name. In short, do not waste your time and go elsewhere (Regency owns Marlo and Ashley so stay away from those too). They want your money without providing the courtesy of treating you like an actual customer. read more

I ordered furniture back in August 2022. my ordered was delayed several months. I received emails in November that it was ready for pickup. I called the online regency number several times to confirm pick-up and was told just come pick up my furniture during business hours. I arrive February 4th to pick up my furniture only to be told by the warehouse I cannot because I financed over $3000 and the furniture has to be delivered. If this is the case why wasn't I told this months ago. Why hasn't anyone contacted me about delivery options. I hired movers that waited an hour and we drove an hour to get to the warehouse. So 3 hours of paid service and no furniture. This is horrible! This is not right! No manager available at the online number to escalate it. I'm being told they don't work on weekends and only emails were sent. The on-site manager at the warehouse in Brandywine refused to come speak with me. I am beyond upset. Obviously this is a miscommunication between Regency online and the Regency warehouse in Brandywine, MD. I really hope they make this right by me. 1. Delivering my furniture free of charge within the next day! Because I complied with the email to pick up my furniture. I was never told in any correspondence I could pick up my furniture due to my method of payment. All Regency's emails they sent to me has been added! read more

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I should have read the reviews. I walked in with a pre-approval, after almost 2-hours in the showroom we finally made it to the checkout. I had the application number and checkout code. Apparently that's all just a hoax, the lady behind the counter said it wasn't real. There would have to be a miracle for me to walk back into this horrid place again. read more

Giant showroom, good selection, reasonably priced. And we didn't have to wait six months for delivery.

Beware, do not shop here! I placed an order with this company in July 2021, and it is now going into October 2021, and I have not received my items, nor have I received a courtesy call to inform me of any delays. I have called this company several times and to no avail have I gotten any satisfactory to my issue. They are rude, and they don't have any knowledge of where their products are or when they are coming in. When you ask to speak with management, they give you the runaround. Stay far away and shop at Ashley furniture or somewhere else. read more

Avoid making purchases from this place! I purchased a sectional less than a year ago! Hard as a rock! Hardly ever used; the cushion is very thin as you can feel the wood! Also ordered a piece of furniture valued at $1000.00 February of 2021; it's June 2021! Four months later still getting the same ole don run around story. "It's on order a representative will contact you once we receive it in our warehouse". Deserves less than one star. Also I've been contacting the email that the representative provided and giving them the order number each time and they still say...once the merchandise arrives in our warehouse we will contact you. Product should not have been advertised as being available. Over four months now! Also contacted them again on the 26th of June. No response. I am also a disabled Veteran. read more

I checked in at 1pm the person printed out a paper and asked for my phone number. This was put on the same paper they would use to pull my table. I was told it would take 15-20 minutes. 45 minutes pass by and I go in and was told they are pulling it now and then they asked me to wait and that they would call me when it was ready. 2 HOURS go by and I went back in to cancel my order... All of a sudden it was there at the bay door. I WILL NEVER USE ASHLEY/REGENCY FURNITURE ever again. This was a horrible experience. Use your money elsewhere and don't waste it with them! Their response - We apologize for your experience and long wait time. Unfortunately, due to a staff shortage pick up wait times are taking longer than usual. We do appreciate your feedback though and will use this as a learning experience. That would be the case and poor excuse as they were fully staffed. People after me were getting their order right away. EVEN people that came 1 hour after me got theirs right away... Again AVOID THIS COMPANY! That's response is a joke and they can't own up to their lack of responsibility and customer service. read more

We had an excellence service with Will. He was very helpful, he walk us through the warehouse and answered all of our questions. We ended up buying a dresser for our son room. read more

Quick and easy experience. Order was placed at Ashley's but transferred to Regency for pick up. Seamless transfer. The loaders were very quick and friendly. Would purchase from here again. read more

Pleasant experience. Sales associate Sabri was helpful & check out associate was attentive. Entire experience was good. I would return for other furniture needs. read more

I was unhappy that my order was not in. However, when I went into the Regency Furniture store in Waldorf, Jaida greeted me with a warm, wonderful smile, looked up my account, and gave me an honest answer. That all a customer wants when they are spending their hard earned money. Thank you read more

I bought this sofa 2 years ago and now its peeling . Paid over $1400 dollars, customer stated warranty expired. read more

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