Called, and they picked up, but they didn't say anything…read more Came to the store a few hours later, and they had a note on the door that says, "Break Be Back in 15," and the 15 seems to be scratched out with a "30," but there isn't an actual time on the sheet. Waste of time.

Made a $1100 purchase , My saleswoman stated she was the manager. I step out after my…read moreintroduction of the said proper mattress for my self, returning in seconds I decided to purchase . Re-entering the store another saleswoman assisted in my purchase not once did the original " store manager" saleswoman reappear in my finalization . Two three days later I received my bed the next day I return to the store with complaints of a corals to my left and right if mattress total discomfort. I was told I have to stay in discomfort for 30 days and was told just like a pair of shoes you have to break in. Unacceptable bad customer service . It was suppose to have been a comfortable sleep I would never recommend this location

Nice things to look at but horrible if you want to cancel an order…read more Don't shop here!!!! They will charge you a 30% calculation fee. If covid and people are losing jobs and can't afford furniture. So when you cancel you have to pay money you already don't have... Shame on this business

I visited the Furniture Place at the beginning of this year. Mr. Morris was my salesperson. From…read morethe moment I was greeted by Mr. Morris, I received excellent customer service. I bought a loveseat and area rug (see picture), chest of drawers, dining room set, and a beautiful vase. Mr. Morris was very helpful, did not rush me, and showed me fabulous pieces of furniture based on my preferences. I received clear instructions on the delivery process. The entire process went smoothly and was great. I am completely satisfied with my experience, and I plan to make another purchase at Furniture Place in the near future.My furniture was delivered as promised, and I was very impressed with the professionalism of the delivery people. NOTE: I am not affiliated with this business in any personal way, I have no family members working there, and I did not receive any freebies or compensation for my review.

My experience with Mr. Kevin Lee was every bit of exceptional. From the time i came in the store to…read morethe time i left Mr. Lee greeted me and made sure that i was confident and knowledgeable about my purchase. He went above and beyond to make sure i chose the right mattress. He explained every detail and answered about a 1000 questions lol. He also took his time to explain the differences between each brand that i had thoughts about in the future. He was patient and even flexible. I would definitely recommend you to Mr. Lee and Mattress Firm if you need a mattress.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee. That means you'll get a low price on Americas best brands, including Sealy, Tempur-Pedic, Sleepys, Serta and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial to make sure the bed you chose is the perfect one for you.

The Captain bed and dresser I received were much darker than anticipated. The quality is solid but…read morePB failed to include a hole in the headboard base essential for piecing it together. We had to drill a hole ourselves in order get the pieces to stay together securely. Additionally, we received the bed and dresser in the delivery but bed rails were delivered a week late and we had a brand new mattress just chilling in the hallway. This was so annoying because we had the old mattress removed in anticipation of having all pieces. Using a better courier could improve the customer experience. The assembly took about 3 hours and you definitely need two people. There are tons of little pieces, so it's strongly suggested that you organize everything prior to building. Overall the bed is sturdy and huge, which we love! The dresser is nice and sturdy as well. Customers could benefit from more items being assembled prior to delivery. Minor setbacks but decent bed and dresser given the price.

Amina was wonderful! She was very attentive to the furniture we wanted for our new apartment. She…read moremade sure she walked us through the process and made sure we felt comfortable and understood every single detail. We love our furniture! Thanks again, Amina.

Hi everyone , this place is robbing people please don't visit this place. I purchase my bed. I…read moreask for kings size and I pay for king size but the send me the queen size bed I call customer service the still say that is your fault because you sign! And the product is really cheap is hills zero stars vest my time and my money please people don't vest your time on this place.

The phone is either busy or the person that answers hang up on you. We received our bed with a…read morecracked headboard. The person at the store gave me her business card. However, it has the number to the main store. Wish I would have done my research before spending $2,000.00 at this store. WON'T HAPPEN AGAIN. Can't get in touch with no one. SMDH

Mr. Hossein provided great customer service and great quality work.read more

From the owner: Mattress Land & Carpet Land is located in Forestville, MD and serves all of Prince George's County…read more We provide mattresses and carpet of all kinds. Call us today!

Lord they done it again! I just picked up an order on December 5th and just realized again they…read morepicked up EXPIRED yogurt drinks from Nov and even the actual date of December 5th! WTH is wrong with these shoppers!? I will never order a pick up that's from the freezer or fridge because apparently they just grab and go and don't check expiration dates! Smdh

I went into Target to return diapers for store credit, something I've done in the past without any…read moreissues. The first employee at guest services told me I couldn't return them and went to confirm with another team member. Team member #2 informed me that while he could accept my Luvs diapers, I would have to take my Pampers back to the original store. When I asked why, he stepped away and said he would get his manager. When Manager Andrew finally arrived, his irritated expression made it clear he was not happy to help. He told me he wouldn't allow me to return any of the items. When I questioned why again, he became more irritated and explained the transaction was denied in the system, stating I would need a receipt. He was lying to me at this point because the previous team members only offered their knowledge and did not scan or start the return process. These items were gifts, and all I wanted was store credit to purchase bigger sizes. The manager assumed I was seeking a refund without asking any clarifying questions, and his tone was unnecessarily rude. When I asked for his name, he gave me a different one, which seemed dishonest. After I pointed out how unprofessional his behavior was, he told me he wouldn't assist me any further because of my comments. This was by far the worst experience I've ever had at a Target, and I have reported this incident to corporate regarding Andrew's behavior.