Choosing a fertility clinic can feel overwhelming, especially with how emotional and complex the…read moreIVF process is, but my experience with New Direction Fertility Clinic was nothing short of exceptional. From the very beginning, Dr. Salem and his entire team created an environment that felt warm, supportive, and incredibly professional. Every interaction I had left me feeling genuinely cared for, fully informed, and completely safe. They took the time to explain each step in a way that made the process feel manageable rather than intimidating, which made a huge difference in my overall experience. Arden and Taylor were especially amazing. Both kind, responsive, and always willing to go the extra mile. It's clear that everyone there truly cares about their patients, not just medically but emotionally as well. Like many people, I came into this process having read a lot of negative and scary reviews about IVF. And while it's true that it's not an easy journey, this team made it as smooth, organized, and low-stress as possible. I always felt supported and never alone in the process, which is invaluable during something like this. I was referred to this clinic for a friend of a friend out of state and traveled out of state for my treatment as well, and I can confidently say it was 100% beyond worth it. The level of care, communication, professionalism, and compassion exceeded all expectations. I truly couldn't have asked for a better experience and would highly recommend Dr. Salem and his team to anyone considering fertility treatment.

I apologize for the length of this review, but want to share my experience with New Direction. Even…read morethough my treatment time with them was short, sadly I did not have the experience that I had hoped for. I was referred by my OB/GYN for help with better management of my PCOS symptoms and the hope to get to a place where I could conceive naturally, or with minimal help/treatment. My first consultation with Dr. Derman was okay. He was professional, and initially made me feel heard. I was given two options for helping my PCOS: 1) lose weight, possibly with a GLP1 from my PCP, to see if that helped with my PCOS and allowed me to conceive or 2) jump into ovulation induction medications to get pregnant ASAP. Ultimately I chose to go the GLP1 route through my PCP and put a hold on option 2. Dr. Derman prescribed me a birth control, as he wanted me to try to regulate my cycle and I needed to be on BC if I started taking a GLP1. I started having "breakthrough bleeding" on the pill, which I was expecting. However, the bleeding lasted for 75 days. While it wasn't heavy bleeding the entire time, it was enough to have to use my menstrual cup every day for those 75 days. I reached out to the clinic a few times during those 75 days to express concern and to ask "how long is too long?" Every time I got the same answer, to continue taking the pill and that the bleeding was to be expected; that there was no concern unless I was filling my menstrual cup within a couple of hours. I discussed this with my PCP, who helped me make the decision to change my birth control pill. I started a new pill, and the bleeding stopped within 10 days. It was clear that the birth control Dr. Derman put me on was not ideal for my body...but they didn't seem to care, even when I told them the constant bleeding was taking a physical and mental toll. I decided to no longer seek any care through New Direction. To me, it felt like my care was put on the back burner since I wasn't trying to actively get pregnant. It felt like I wasn't worth their time or effort, and it was very disheartening. Sadly, this ruined their reputation for me. If I couldn't count on them to listen to a concern about a birth control pill, it doesn't instill a lot of trust that they'll be the right providers for me should I need fertility treatment.

We cannot thank Pinnacle Fertility enough for our experience and care! They were amazing the entire…read moretime and did great with communication to help us throughout our IVF journey. Dr. Peterson, Allison, & Tara were truly amazing and I can't thank them enough. They kept me informed, made sure all my questions were answered and helped us have conceive. Im currently 12 weeks pregnant and looking forward to a future with my second child. I appreciated how on schedule they were, I never had to wait past my appointment times and I always got quick responses to any questions I had. I highly recommend Pinnacle Fertility to anyone looking into IVF.

My husband and I would like to thank Pinnacle Fertility for everything they have done for us. We…read morecame to them a few years back when we were having trouble having children. We now have a 2 year old son and pregnant with identical twin girls all from IVF treatments. A huge thank you to our coordinator Yanely, Allison, Dr. Z, Dr. Peterson and Dr. Larson. You all have been amazing throughout our journey and we owe our family to your medical expertise. Thank you from the bottom of our hearts. We have recommend this facility to close friends who now also have children due to IVF treatments from Pinnacle. The process is tough, but the entire staff and their system makes you feel heard, taken care of and is with you every step of the way. We highly recommend this practice.

It's important I write this review so people understand how amazing this place is. I switched from…read moreNew Direction to Bloom and it was the best choice. First let's talk about Dr. Gordon. She is nice, confident, an expert, AND SHE CARES ABOUT YOU AND YOUR FUTURE. Shes the full package. Probably one of the best providers I've ever seen. I had an emergency surgery that came up and she approached it so swiftly, was truly empathetic, and provided the best care possible for me. I cannot say enough great things about her. Next is the support staff. Everyone here is so friendly and communicative. There is nothing more frustrating than going to a fertility clinic and having poor communication. That will not be your experience at Bloom. From Gabby, to Carmen, to Andrea, to even the nice lady at the front desk, you will be taken care of, The clinic is super clean and easy to get appointments with especially when your cycle starts. They are willing to do thorough testing before jumping to IVF and care about your goals. I literally have only good things to say about Bloom and Dr. Gordon. If I had to choose one negative thing it would be that I wish there was a way to send things directly to the doctor rather than having to schedule an appointment every time I need to update her with something, But hey, if that's my biggest concern, then I'm in a good position. Anyways, I would give this place 10 stars if I could so I hope that helps anyone in their decision-making process.

Dr. Gordon was great; however, the billing department has been extremely frustrating. My account…read morehas shown multiple inconsistent charges--$400, then $1,000, then $370. Each time I asked for clarification, I was told (three separate times) that it was a "glitch" in the system. Now my account shows a $570 balance, and I have no idea where it's coming from or whether it's even a legitimate charge. So, I reached out to them again on Monday. I would strongly recommend being cautious and not paying anything unless you receive a clear, itemized statement that shows exactly what is being billed and the date of service. Additionally, my cycle failed and reached out through their patient portal on Monday, but I never received a response. At this point, I will likely be looking for a new office.

Literally every person we have met here, from the front desk to the doctors, has been so incredibly…read morekind. MARIA at the Phoenix location is an ANGEL!!!!!! I was so nervous about surgery and she was so kind. Also Dr. GUNNALA is the sweetest guy ever. He made me feel so comfortable when things were scary. Shelly was amazing too (and funny). Our lab tech got blood every time on the first try. Tara was so patient and explained everything to us so well.

I would highly recommend to not use SWFC for egg freezing. There's a serious lack of patient care,…read moredisregard for patient experience, and was consistently financially predatory in my case. I used this clinic, recommended by my work's provider, for one round of egg freezing. I had some really nice nurses and positive interactions with the upstairs office, but had a really negative overall experience with the doctor/office in general. This office doesn't have any appointment reminders (no calls, texts, emails, or automation). The office kept billing my insurance because the doctor "feels like it" instead of my original coverage from work, likely because it got the office more money. I had to fight to get the billing department to correct, so unprofessional and unhelpful. I asked to have my second consultation waived since I knew I wanted to move forward after blood work, which the doctor agreed to, but then said I couldn't have notes from our conversation since I opted out. Seriously? I wanted to save myself $200 and two hours of my time, so I'm not allowed notes is poor patient care. Most importantly, I ended up getting OHSS after my retrieval and was incredibly under prepared. I never would have come into the office post retrieval (another $300 and two hours) had I been given notes from my procedure or adequate notes on how to manage OHSS. Financially predatory imo. Plus, I literally couldn't breathe normally and was told my "doctor" was too busy to see me due to new patients. Now, it's been more than a month since my retrieval, and I still have no documentation on how to access my own eggs stored here. This has been the worst patient care/experience I've had to deal with and I hope this saves some women from going through a bad experience like I did.

How do you even put into words what IVF Phoenix has given me? Dr. Covaras is part scientist, part…read moremiracle worker, and part coach. Before we even started IVF, he suggested changes that made me healthier and stronger. That alone changed my life. Fast forward: after a few IUIs, he knew it was time to move forward with IVF. He never pushed, he simply guided us with wisdom and care. Sometimes he explains things in a way that makes your head spin, but then you see the results and realize he really does know exactly what he is doing. Working with him, his wife Rhoda, and the whole staff felt like being part of a team that wanted our family as much as we did. Today I have two beautiful children because of them, and I have never been a better version of myself. If you are considering IVF, go here. They will change your life.

I cannot recommend IVF Phoenix enough. Dr. Couvaras, office manager Rhoda, and the rest of the team…read moreare warm, compassionate, attentive, and very responsive. Appointments are almost always on time. Dr. C is dedicated to, and goes the extra mile for his patients, even coming in on a weekend and holiday to just to work with my body's timing and then to address an emergency. When I experienced some strange symptoms another weekend, he took the time to reach out to and consult with another specialist, address my concerns and call in new prescriptions, all on his birthday. Dr. C's expertise and competence are also outstanding. I came to him with several rare preexisting conditions, poor egg quality and a high rate of aneuploidy after another doctor had recommended I try with donor eggs instead of my own. From my very first consultation, he was well informed on my conditions, asked new questions, and investigated things that had not previously been looked at. Once we started and had unsuccessful cycles, he came up with new strategies and ideas to overcome the issues I was facing. Even when I was ready to give up, he did not, and his confidence helped me overcome my fears and doubts to try again. When we finally got a euploid embryo, he did everything in his power to ensure I had a successful transfer, doing pre-implantation testing, adding a special protocol to my cycle, and supplement and lifestyle changes to boost the chances of success - and it worked. I cannot thank Dr. C enough for his dedication and steadfastness in making my dream come true, and his team for their support throughout my journey.

Wonderful offices; nice to see a new mom in a very important business! The Paxtons are great…read morepeople.

I worked with Kathy when she was an assistant midwife with Alma Midwifery and Birth Center in…read morePortland, OR. This was 7 years ago. At the time I really thought she was the lead midwife. When I learned she was the assistant I was shocked. Kathy took charge in the most gentle and kind way every time we met. She talked me through everything, was meticulous about getting my consent every time she touched my body, and always had a warm smile on her face. Kathy was the midwife in the team of 3 that met my wife and I at my home to monitor my labor before going to the birth center. She helped me stay in the best position so that I could move labor along and she was a calm, steady and encouraging presence when I was in a tremendous amount of pain. I remember feeling absolutely done at one point and telling her that I changed my mind and wanted to know the dilation of my cervix. I said I wanted to go to the hospital and that I couldn't do it anymore. She respected that I changed my mind and told me that if I had made it to a seven that it was time to go to the birth center, but that if I wasn't yet at seven that we would talk about it again. She then checked me and it was time to go. She reminded me that if I was at that point of wanting to give up that it likely meant I was in transition. And that was true! Kathy was just all around amazing through the whole experience. I could not have done an unmedicated birth without her. Needless to say, I highly recommend working with Kathy.

started my fertility journey in June 2025. My first impression of Arizona Reproductive Medicine…read moreSpecialists was actually great because they offered a first responders discount, which a lot of clinics don't do. That was honestly one of the main reasons we decided to go with ARMS. However, once we started the process, my experience was very mixed. When we first met with the doctor, we maybe spent a minute with him. There was no personal relationship, no small talk, nothing that made us feel like more than just another patient. It was very straight to the point, which was disappointing because I know many people build really supportive relationships with their fertility clinics. When I went in for my SHG, I was told it looked like I might have something called an isthmocele from my previous C-section. The doctor said I might need surgery to correct it, but it really wasn't explained to me in detail. I was basically told I needed to find a doctor to repair it. When I asked if we could proceed without repairing it, I received a message saying that if it wasn't corrected, he would not move forward with a transfer. They referred me to a doctor at Mayo Clinic, but after doing my own research I found out that only two doctors in Arizona actually perform this surgery. Thankfully I found my OB, and we were able to schedule surgery quickly to repair the isthmocele. After surgery, I contacted the clinic and was told I would need to have another SHG done in their office. This was confusing because the surgeon who performed my surgery was already planning to do one himself and clear me for transfer. The cost of having the SHG done at the fertility clinic was also significantly higher than having it done with my OB. I finally had to be very direct and tell them I would not be repeating the test there and that my surgeon would be clearing me. This is also when I began having problems with the Phoenix front office staff. Every time we visited the office it felt like we were interrupting conversations. One time I called to ask if they had received my surgical reports. The front desk told me they had not. I asked them to check again because my surgical office had just faxed them while I was on the phone with them. They said they still didn't have them. I called again a few hours later and was told the same thing. Finally, I gave them my date of birth and asked them to look again. As soon as they searched correctly, suddenly all the reports were there. On top of the confusion, the staff member was extremely rude. Working in a fertility clinic, you would think the front office staff would show a little more empathy considering what patients are going through. Unfortunately, that empathy was really lacking, and it often felt like they just didn't care. I do want to say that the medical staff who helped with my transfer were absolutely amazing. They were kind, supportive, and made the experience feel special. Honestly, that is the only reason I'm giving this clinic even one star. In the two hours I spent with those medical assistants, I felt more cared for than I had during most of my time with the clinic. Communication with the office overall was extremely difficult, and I'm very disappointed that the experience didn't match what I hoped it would be during such a difficult journey. We did get the result we wanted, and I'm currently 11 weeks pregnant, which I'm incredibly grateful for. But if I had to go through this process again, I would not let the financial discount influence my decision. My final negative experience happened on March 4 when I called to have my records sent to my OB after graduating from the clinic. The front office staff member who answered was blatantly rude to me while I was on speakerphone at my OB's office. Even the staff at my doctor's office were shocked by how the conversation went. Because of my experience with the front office staff, I would strongly encourage the clinic to reconsider who they hire in those positions. When women are going through infertility, the people around them matter so much. Compassion and communication are incredibly important, and unfortunately this office made an already difficult process feel much harder than it needed to be.

Dr. Moffitt and his entire team are very professional, knowledgeable, and caring. I felt very…read morecomfortable with everyone. Communication was excellent! Any questions I had throughout my IVF process were all answered very fast through the patient/nurse portal or Dr. Moffitt would call me directly. I had my eggs frozen for several years until I decided to make embryos with my new husband. I am currently 36 and my husband is 43 years old. We came out with 14 embryos did the genetic testing for 8 of them and our first embryo transfer was successful! We are truly blessed and are excited to meet our baby boy soon! Thank you Arizona Reproductive Medical Specialists for helping us start our family! We will see you again for our next embryo transfer.

My husband and I were seeing another fertility dr in the valley and we felt like it wasn't a great…read morefit. There were a lot of uneasy appts, lack of communication and we felt they didn't understand our timeline. We both understand this journey isn't a fast journey but my husband is an active duty military member and he was deploying for 12 mos. We started this journey a little over 1.5 years and the last office was just dragging their feet and we voiced our concerns since he was preparing to leave last December. I went back to my primary care dr on base and they referred us to Dr Craig. His office is a lot farther from us but to be honest it is 100% worth the drive. From the very first appt with dr Craig in person was so easy and he went into great detail of all the test we did that day and wrote out a timeline txt plan. I really appreciated Dr Craig taking his time and sitting in person with me. The last office, I never met the dr in person. I did not like that at all. We asked for a sit down in person and was told those are phone appts. We did not like that. We unfortunately don't have a little baby running around yet but Dr Craig and his office have been so accommodating with our situation and have been very informative. We are hoping this next round of IUI will stick but overall we have really enjoyed our experience with the staff thus far. I highly recommend!

I've been meaning to write this review for some time now. The Fertility Treatment Center has…read morechanged my life in ways I never thought possible. After being given a grim fertility prognosis from other clinics in my late-thirties, I went on to have two healthy babies (with my own eggs) at 43 and 49, under the care of Dr. Craig and his incredible staff. This was despite having numerous infertility-related diagnoses. The support and healthy optimism received made all the difference, and will never be forgotten. They were also very flexible with appointment availability around my work schedule. The IVF process was made seamless, despite the complexity and timing of everything that needs to be done. I actually loved going to my appointment, as their building is aesthetically beautiful, relaxing, and they always have good movies playing in the lobby! We also felt everyone at the clinic was on our side, never felt judged for being so old on our journey to begin parenthood. Dr. Craig is excellent at making your treatment options easy to understand, as well as executing them in a way that makes you feel you are in the best possible hands. It is very apparent that he is at the leading edge of his field and is passionate about the work he does. He has created a clinic that works together as miraculously as his treatment regimens. In short, no review could possibly relay the gratitude we have for Dr. Craig and everyone at FTC, but if we had to do it again, we wouldn't go anywhere else. Thank you

Infertility is not easy to deal with. Period. But this team is amazing…read more From the gals up front to the MA's that lead the way (I'm looking your way Christina and Jackie) . They get to see the best and worst of you and keep an amazing attitude. Once you move on from IUI's to IVF you work closely with Lisa, Yvonne and obviously Dr. Troche. I have a special place in my heart for Yvonne because she's the one that had to deal with all my obnoxious calls and emails with Rx questions or any of the many concerns/questions that had a tendency to arise. Lisa, what to say about Lisa. She's such a goof ball and just makes you feel so comfortable even when shes affectionately teasing you . Dr. Troche is also a goofball who'll make you feel comfortable and reassured even when times aren't such. If you're wondering if a success happened right away, well let me tell you that I don't just know most of their names because I have a great memory. Its because real people spent real time addressing our needs and my body's uncooperative ways. Our loses were their losses and our heartbreaks were their heartbreaks. I'm an active participant in the IVF online support community and I can't tell you the number for times that RE/IVF clinincs/Drs have run people through the IVF gauntlet without running the proper testing. (IE, running multiple IVF cycles and not performing a HSG (hysterosalpingogram) only to later find that they had hydrosalpinx (water obstructed tubes). How heartbreaking! Again, treating/dealing with infertility is not easy but if you're looking for a place that will pay attention to the details, run proper testing, and take your dream to be a parent to heart. THIS.IS.THE.PLACE The only thing I really wish they had available is an emergency nurse line especially for the medications because of course all the goof-ups never happen during business hours although of course the Troche team always came through. (Like that one time that I poured the wrong amount of sodium chloride in the vial of Menopur and it was my last one...lol)

So, I've been waiting for this appointment for about a month. Need some test done. I knew I had to…read morepay so I thought... I'll use care credit. I get there, she takes my last name... Then give me the balance, I tell her I'll use care credit & her response was we don't take it & give me my ID back. Nothing else! She didn't offer to reschedule or nothing! She was on the phone the whole time! This place is not worth it! Now, I need to find a different place & let my Obgyn know.

Fabulous staff and Doctor. Dr. Glassman helped me get my life back again! He removed an enlarged…read morefibroid and I can finally breathe again. I would recommend him if you need an expert and would like a full recovery. Forever grateful I never had issues with appointments or cancelation. 5 star service

Unbelievably poor communication. They cancel appointments without telling you, reschedule…read moreappointments without telling you and then when you try to call them you get a robot which cheerfully tells you that it can handle most tasks (it can't) and then lets you leave a message that no one ever bothers to return.