As with most storage places these days, I love the convenience of renting a unit online and never…read morehaving to go to the office. I work nights and sleep during office hours, so being able to rent my unit and go there at night is very convenient. The one thing I did not like is that my unit was inside and there wasn't lighting. To load and unload my things at night or during the day, I had to use a flashlight and thankfully I had one in my truck. The place was fairly clean besides the random broken pallets outside which the owners of those pallets should clean up. I went there maybe 5 times and the gate was only closed one time. Even after business hours, so anyone could have got in. So between that and not having lighting to my unit, it was a huge safety issue to me.

Best storage experience I've had so far!! Very friendly service and helpful to all your needs, if…read moreyour looking to store just a few Valuables to a whole apartment I'd definitely suggest this is the place to go!! I was in a urgent situation and the staff was able to take care of all the needs I had worried about and it was a very easy/ smooth process. Make sure to give this place a try for yourself!!

I was in need of a "temporary" place to keep a house full of belongings while I searched for the…read moreright home to buy. I needed a climate controlled unit to accommodate my first class furniture. I stopped by the facility to check out the place and Mark was helpful even though there was nothing available in the coming 2 weeks and I needed a place ASAP. About a week before I had to be out of the place I was moving out of a perfect unit became available. A 10' x 20' climate controlled unit 2nd unit from the door. Perfect placement. I don't know if the stars were aligned right for me but I was thrilled to have such great luck. Upon move-in, Jacob was instrumental in ensuring my needs were met and clearly explained everything to me from expectations on my end to how they can provide service for me. I have moved quite a bit in my life in many states and have needed the use of storage facilities many times. Jacob has far surpassed expectations and it is obvious he is great at what he does. I highly recommend this facility so take a minute to enjoy what great customer service is. By the way, my furniture was in the same mint condition after a hot summer when I moved the furniture in and a brutal winter to follow. I moved out 10 months later so almost a full year cycle of climate to experience and the facility protected my furniture as well as a home would. Bravo guys. Very well done.

Sarina was very professional & courteous. She helped set up my auto pay when I could not. It was a…read morepleasant visit - highly recommend the storage facility. It's clean - well lit and seems secure.

Very happy using this facility, rich was very helpful getting me a unit that fits my needs, showed…read moreme around and was very informative about what I was getting. 5/5 recommend.

Rich was a great help for my girlfriend and I. He was kind and knowledgable over the phone with our…read morequestions as we'd never stored anything before. Facility was nice and clean and process was seamless. The woman working when we picked up along with Rich stayed after closing and showed no signs of rush or frustration. Outstanding customer service..Thanks for all your help!

I wanted to compose this review of Life storage because my household items have been there for…read moreclose to two years while I have been out of State. I have had complete confidence in the cleanliness, safety, and security of Life Storage in Lackawanna, NY. They have exhibited EXCELLENT customer service towards me from the time I opened this account until I closed it. Professional, courteous, and prompt in their responses. I recommend them!

The store manager, Jillian, is fantastic. Rates are great. I just bought a camper and they set me…read moreup with a gated secure parking space with no hassle that same day. Looking forward to doing business with this company for many years. Excellent customer service and facilities. Update - Was on waiting list for a winter spot for my camper - Jillian the store manager took care of everything. They really do a good job here

Our parents had been in the same house for 55 years. They were going to move 400 miles away to be…read moreaway from Western New York weather. I got quotes from a couple different companies, but Wayfinder stuck out. For price, and for the "value added" services that can't be measured. The homeowner insurance for our parent's policy was pretty comprehensive - so we were going to opt away from getting insurance through Bekin. Dale from Wayfinder asked us to confirm if all perils were covered - including if a Bekin representative accidentally damaged the contents. He was spot on - that specific peril wasn't covered- so we decided to add the insurance coverage. We never needed it - these guys were so careful, and everything arrived in great shape. A team of 4 guys came to moving day in Jamestown and each one was as nice as the next. One guy stayed on the truck to organize each box and item as it came onto the truck, one guy took care in itemizing each item as it was loaded, and two guys carried the stuff into the truck. From the basement, from the first floor, and from the second floor. No nicked corners, no problems. They understood that they weren't just moving "stuff". They were moving a life. They helped us settle up some of the remaining furniture into place since the full contents weren't being moved. I wish I could remember each of their names. I think Ron remained on the truck, and James did the diligent inventory work, but I may be wrong. They were all so kind. It was an emotional day for us all, and they were compassionate and professional. Brian, our driver, was there in Jamestown, and right on time at the designated time in Virginia. He was professional, and helpful. He brought Jose for the unloading part in Virginia. What a sweet man he was. Both Brian and Jose went out of their way to indulge all my - "this goes in my van" - and - "please take this from my van and bring it inside" and efficiently get everything off the truck and into the apartment. I never felt rushed as I went through the checklist and and made sure each box/item was accounted for. Back to Jose - not only did he notice that the bed would likely slide because it would be on hardwood floors - he recommended that we get little feet for the legs of the bed - but he noticed that one of the workers felt uncomfortable. She was leaving her shift at the facility - and the moving truck was near her car. She had plenty of room. But he asked if he could help - he stopped what he was doing - and he got her keys - and backed her car out of her parking spot -and away from the moving truck. So incredibly thoughtful. I would decidedly use them again. They get it.

From the owner: Wayfinder Moving Services is a moving, packing, and storage company that strives to have the best…read morecustomer service in the moving industry, all while being the best company to work for. When you hire a mover, you are not only hiring someone to move your stuff, but you are hiring someone to help you navigate through the moving process. Professionalism, training, and behind-the-scenes systems are how your valuables get from Point A to Point B, staying completely intact. Yet, at the same time, moving shouldn't be so serious. While we are known for our extreme care and conscientiousness, we have a culture where smiles, jokes, laughter, and light heartedness are the rule, not the exception. After all, we are just a bunch of grown men playing with dollies Our mission: To break the mold. Without breaking your stuff.

Hiring movers might have been the best decision for our move. I've never hired movers before but…read morenow I think I always will. The crew was professional, and nice to talk to about how things were going to proceed throughout the day. They carefully moved everything out and back into place at the new house perfectly. They took care of everything and did it quickly. I can't imagine how long it would've took us to do it by ourselves or with friends. Brandon and his crew were great and I would recommend them anytime.

This place might legitimately be a scam. They cancelled my move Monday morning "due to truck…read moreissues," and asked to reschedule. I had to take an additional day off of work, and drive between my old and new apartment (Buffalo to Rochester, and Rochester back to Buffalo) because they couldn't make the day work. When the guys showed up to move me the next day, they told me that they didn't do the job yesterday "because Rob never showed up." So strike one, they lied about why the job was cancelled. Strike two, when they cancelled, I was told the regional manager is OOO, so they can't tell me what kind of discount I'd be able to receive for the inconvenience. They did take $15/hour off of my quote, but that only saved me $75 for an inconvenience that cost me hundreds. I expected the regional manager to show an iota of respect and give me a call the next day, even if it was just to say that they couldn't do more than that, but she never did. Not to mention, I was originally going to move on a Monday, and they charge more for Mondays anyway, so really all they did was bring me down to regular Tuesday pricing. Strike three, in order to let the movers go about the rest of their day, I had to pay the quoted price. I wasn't about to hold them hostage to get my discount, so Rick in Buffalo told me that he'd have Nicole (regional manager) call me and discuss the possibility of a refund. I've called to ask when I can expect to hear from Nicole about 3 times now and left detailed messages, and no one has gotten back to me. This is a terribly run company. Please, for your own sanity, take your money elsewhere.

Couldn't have asked for a smoother move. They never stopped working. Rick and the guys were great…read more Would highly recommend.

I called to set up the move two weeks ahead. Rick told me to text the details and he would send me…read morea confirmation. When I didn't get the confirmation, I texted him again. this time, he called me back and said everything was on schedule. The day of the move, no movers showed so I texted if they were having trouble finding the apartment. A half hour later, still no movers. I texted again, then called the office, and it sent me to voicemail which was full so I couldn't even leave a message. At that point I texted the company not to bother showing up and found a wonderful company that moved me that evening.

Amazing service from our Friday move and Craig Kinch and crew ~ super attentive and did an amazing…read morejob protecting and getting everything on truck from my sons apartment to his new home! They never stopped and worked like an organized well oiled machine. One was loading, while one took things apart and one playing tetris organizing in truck. They worked well together and got the job done. What was also nice - we were quoted one price and because it was done sooner that made the adjustment that made it cheaper ! Great business strategy that would allow me to highly recommend Fisher North American in Hamburg for your next move !!!

We used Fisher North American this past weekend for packing and moving locally from a 3BR house to…read morea 1BR apartment. Thursday was packing day, and a crew of three arrived precisely on time and packed up our house incredibly quickly and efficiently. Friday was the actual move, and the crew was again punctual and efficient. They arrived around 9am and by 11:30am we were fully moved and unpacking. We did a virtual walkthrough a couple weeks prior to the move so they could give me a ballpark estimate, and the final price wound up being about $30 under the estimate; pretty damn close. The best endorsement I can offer: I had a remote meeting Friday morning as the moving started which I took in the backyard so I was out of the way. I kept seeing my husband wandering around out of the corner of my eye, so I muted my audio to see what was wrong. His response? "I'm bored. There isn't anything for me to do, they're just taking care of everything." They really went above and beyond -- helped bring a bulky arcade cabinet that we weren't moving up to the garage from the basement, and even assisted with arranging the placement of rugs in the apartment so they were sorted out before piling on furniture and boxes. When we got settled and unpacked in the new place we found not a single thing was broken or damaged. I was impressed that beyond their obvious competence everyone was extremely friendly and easy to work with. I would unhesitatingly recommend them to anyone looking for a painless moving experience.